GenAI

Udemy Business offers AI Role Play Enhanced, an add-on designed to help organizations develop real-world soft skills at scale through custom, immersive conversation simulations.  This article provides an overview of AI Role Play Enhanced and its features.

Please note: The AI Role Play Enhanced Add-On is available for Udemy Business Enterprise Plan organizations. Please contact your account administrator for more information. 

What is AI Role Play Enhanced?

AI Role Play Enhanced empowers organizations to create and deploy realistic, practice-based soft skills training scenarios tailored to their specific business needs. Unlike traditional training that relies on passive content, this solution provides employees with hands-on opportunities to practice communication, leadership, and interpersonal skills in a safe and scalable way.

What features are included?

AI Role Play Enhanced offers the following features:

AI Role Play Studio: Quickly create custom, AI-powered scenario-based simulations, with no technical or design expertise required.

Video Role Play: Learners engage in realistic, avatar-based conversations with dynamic responses, mirroring real-life workplace interactions.

Enterprise deployment: Roll out organization-specific practice scenarios at scale, with multi-language support for your global teams.

Why use AI Role Play Enhanced?

With AI Role Play Enhanced, you can create engaging, measurable, and relevant training that adapts to your evolving business needs. This includes:

Active skill practice: Moves beyond passive content consumption to active skill trainings.

Organization-specific customization: Craft unique scenarios aligned with your business challenges and desired outcomes.

Faster content creation: Build new training experiences efficiently, in minutes instead of months.

Seamless Integration: Works directly within the Udemy Business platform, eliminating the need for additional solutions or platforms.

Where can I learn more?

Please contact your Udemy Business representative for more information about enabling AI Role Play Enhanced for your organization. Please note that your organization must have an Enterprise Plan in order to access this add-on.

This article provides an overview of the languages currently supported across Udemy's AI tools to enhance the learning experience. These AI tools include Udemy’s virtual learning companion, Role Plays, and other AI features designed to help learners better understand and engage with course content.

• Learn how to adjust your Udemy account language to a feature’s supported language.

AI Assistant

Course player: The Udemy AI Assistant located in the course player is available for courses in:

• Arabic
• Chinese (Simplified)
• English
• French
• German
• Indonesian
• Italian
• Japanese
• Korean
• Portuguese
• Spanish
• Turkish

Course recommendations: The AI Assistant, which provides course recommendations, is currently available in:

• English
• Japanese

Skills Mapping and AI-powered learning paths, Skills Trees

These features are currently available in:

• English
• French
• German
• Japanese
• Portuguese
• Spanish

Role Play

The Role Play feature for learners is currently available in the following languages:

• Arabic
• English
• Danish
• Dutch
• French
• German
• Japanese
• Korean
• Norwegian
• Polish
• Portuguese
• Russian
• Spanish
• Swedish
• Turkish
• Vietnamese

This article outlines how the AI Readiness and AI Growth Plans from Udemy Business develop comprehensive AI fluency across your organization. These curated collections help employees at all levels understand, communicate about, and implement AI solutions with confidence and ethical awareness. By building a foundation of AI literacy that evolves into practical application skills, you ensure your AI initiatives are compliant, trusted, and aligned with your company's values.

Transform your workforce by establishing a common AI language and progressive skill development framework that enables teams to transition from a basic understanding to advanced implementation, creating measurable business outcomes through responsible AI innovation.

Table of contents

• What are the AI Readiness and AI Growth Collections?
• How do the AI Readiness & AI Growth Collections benefit my business?
• How can prospective Udemy Business purchase the AI Readiness or AI Growth Collections?
• How are these collections different from what’s available with Enterprise Plan?
• How are these collections different from what’s available with Team Plan?
• Can Enterprise Plan organizations also purchase these collections?
• Can Team Plan organizations purchase the collections?
• Are any courses being removed from the Udemy Business catalog and restricted to the AI collections?
• What languages are the collections available in?
• Are subtitles available for the AI Readiness Collection? 
• Do organizations enrolled in the AI collections have access to the custom course functionality and admin reporting features?
• Will learners who complete courses included in the AI collections receive certificates of completion?

What are the AI Readiness and AI Growth Collections?

The AI Growth Collection

The AI Growth Collection is designed to help employees build AI knowledge and develop advanced skills to use AI effectively in their roles. It provides everything needed to learn, practice, and apply AI concepts, helping organizations stay competitive and block new opportunities. 

What’s included?

• 800+ AI courses: Covering both technical and non-technical topics
• 30+ curated learning paths: Tailored to specific roles and skill levels
• 80+ AI-topic skills assessments: To measure proficiency and identify strengths
• AI Role Play simulations
• Multi-language content: Available in 14 languages for global teams
• AI Assistant: Integrated to support learning and answer questions
• Custom content creation: Admins can create personalized training materials
• Admin reporting: Tools to track and manage learning outcomes

A minimum of 21 licenses is required to access the AI Growth Collection. Learn more.

The AI Readiness Collection

The AI Readiness Collection is an affordable and scalable solution designed to help employees build foundational AI skills, establish AI literacy, and maximize returns on existing AI technology investments.

The collection includes:

• Curated AI fundamentals and business skills courses 
• 20+ AI-topic skills assessments to measure proficiency and identify strengths
• Structured introduction to AI concepts: Ideal for non-technical learners
• Udemy AI Assistant: Integrated to support learning and answer questions
• Custom content creation: Admins can create tailored training materials.

Select from curated collections in one of the following languages:

• English (50+ courses)
• Japanese (30+ courses)
• Portuguese (45+ courses)
• Spanish (45+ courses)

A minimum licensing requirement for the AI Readiness Collection is 101. Learn more.

How do the AI Readiness & AI Growth Plans benefit my business?

The AI Readiness and AI Growth Plans offer AI skills development that complements our comprehensive Enterprise Plan, providing targeted business value by:

• Building foundational AI fluency to prepare your organization for broader digital transformation.
• Developing specialized AI capabilities that can address specific business challenges while working within your existing technology ecosystem.
• Creating a pathway to comprehensive skills development that can scale as your organization's needs evolve.
• Accelerating targeted innovation in departments or teams where AI implementation offers immediate returns.
• Supporting responsible AI adoption through ethical frameworks and best practices.

These collections serve as excellent entry points for organizations beginning their AI journey or as targeted supplements for teams needing specialized AI skills within a broader learning strategy. For organizations that require comprehensive skills development across all domains, our Enterprise Plan offers the most comprehensive solution.

How can prospective Udemy Business customers purchase the AI Readiness or AI Growth Plans?

If you’re interested in learning more about the collections, please connect with your Customer Success Manager or contact the Udemy Business Team via this form.

How are these collections different from what’s available with the Enterprise Plan?

Organizations enrolled in the Enterprise Plan have access to the entire Udemy Business catalog, which includes all the AI courses, thousands of premium courses, and 500+ skills assessments across technical and business domains. The AI Readiness and AI Growth collections are curated collections, using AI-related courses sourced from the Udemy Business catalog. 

Further, the Enterprise Plan includes access to our multi-language course collection and includes additional features such as SSO support, API integration, advanced analytics, and AI-powered features for learners. Learn more.

How are these collections different from what’s available with Team Plan?

Team Plan does not include access to multi-language courses, Skills mapping and AI-powered learning paths, or the curated learning paths that are available in the AI Growth Collection. Further, as noted above, the minimum licensing requirements for the AI Growth and AI Readiness Collections are 21 and 101, respectively. 

Can Enterprise Plan organizations also purchase these collections?

If you are a current Enterprise Plan customer and wish to discuss purchasing either of the AI collections as an addition for your organization’s account, connect with your Customer Success Manager or contact the Udemy Business Team via this form.

Can Team Plan organizations purchase the collections?

If you are a current Team Plan customer and wish to discuss purchasing either of the AI collections as an addition for your organization’s account, connect with your Customer Success Manager or contact the Udemy Business Team via this form. Please note that the minimum licensing requirements for the AI Growth and AI Readiness Collections are 21 and 101, respectively.

Are any courses being removed from the Udemy Business catalog and restricted to the AI collections?

No. The AI Readiness and AI Growth Plans are curated collections, using AI-related courses sourced from the Udemy Business catalog. 

For example, Enterprise Plan organizations will continue to have access to the entire Udemy Business collection, including AI content.

What languages are the collections available in?

The current language offerings for the collections are as follows:

• AI Readiness Collection: English, Japanese, Portuguese, and Spanish.
• AI Growth Collection: multiple languages, including Arabic, English, French, German, Hindi, Indonesian, Italian, Mandarin, Polish, Portuguese, Russian, Spanish, Turkish, and Vietnamese.

Please note: AI-topic skills assessments are currently only available in English. Japanese and Korean collections are premium packages that are available as an add-on. Please contact your Customer Success Manager or Udemy Business Support for more information.

Are subtitles available for the AI Readiness Collection? 

Courses include subtitles in the same language as the course. Additionally, the Spanish and Portuguese collections feature some English courses, which include subtitles in Spanish or Portuguese, respectively.

Do organizations enrolled in the AI collections have access to the custom course functionality and admin reporting features?

Yes. The AI collections include access to the custom course creator and admin reporting features. 

Will learners who complete courses included in the AI collections receive certificates of completion?

Yes. Courses included in the AI collections are approved Udemy Business courses that offer a certificate of completion. Learn more about certificates of completion.

This article includes answers to questions admins may have regarding the Role Play feature. Role Play provides learners with AI-enabled conversation coaching and simulations to practice and develop real-world skills like decision-making, problem-solving, and communication. 

Table of Contents

• What is Role Play?
• Who can create a Role Play?
• Where are Role Plays located?
• What languages are Role Plays available in?
• Who can access Role Plays?
• How does Role Play ensure the privacy and security of my data?
• What sub-processors does Role Play use?
• Will there be a limit to the number of Role Plays per course?
• Will Role Play be available on mobile? Or will it be desktop only?
• Is there a limit on how many times a learner can complete a Role Play or how long they can interact with a Role Play?
• Can org instructors/creators add role plays to custom courses?
• Can admin course creators preview a custom Role Play before adding one lecture?
• Can Role Plays be added to learning paths?
• Does completing a Role Play contribute to whether a certificate of completion will be created when a learner completes a course?

What is Role Play?

Role Play is a curriculum item that allows learners to practice their soft skills by interacting with an AI character in realistic scenarios. As noted, these exercises give learners the opportunity to apply what they're learning in courses through hands-on practice, allowing them to build confidence and develop real-world skills like decision-making, problem-solving, and communication. Through AI-enabled conversation coaching and simulations, learners can practice their skills within consequence-free environments before taking them into the real world. 

Use cases for Role Play include any workplace situation where two people are interacting live, like giving feedback, negotiating, having a customer call, and everything in between. 

Who can create a Role Play?

All Udemy instructors who are included in the Instructor GenAI Program, and custom course creators in Udemy Business Enterprise organizations who have GenAI and the Role Play Enhanced Add-On feature enabled. Account owners can enable GenAI in their account settings. 

Note: Anyone can create a custom course for their Udemy Business Enterprise account. If you are not an admin of your Udemy Business account, however, you will need to submit the custom course for review, and an admin will need to approve it before it’s published. Learn more.

Review how course creators can create Role Plays for their custom courses.

Where are Role Plays located?

Role Plays will be integrated directly into courses. They are designed to align with course content and enhance the learning experience within the course structure. The curriculum item is labeled as “Role Play” within the course content navigation.

What languages are Role Plays available in?

Udemy’s Role Plays are available in select languages. Learn more about supported languages for Udemy's GenAI tools.

Who can access Role Plays?

Udemy Business customers with GenAI enabled for their organization can access Role Plays. All learners in these organizations will have access to the audio version of the AI character.

Access to video Role Play requires the AI Role Play Enhanced add-on to be enabled. Additionally, video Role Play is not available in all courses or lectures, and must be enabled by the course instructor.

Please note: If your organization does not have the AI Role Play Enhanced add-on, or if video Role Play is not enabled in a specific course, learners will still have access to the audio version.

How does Role Play ensure the privacy and security of my data?

We have established responsible AI principles, which describe our commitment to responsibly developing and deploying AI technologies, including the protection of customer personal data from unauthorized disclosure. We do not use customer personal data, input, or output to train or fine-tune GenAI models used for our GenAI features. Our policy also prohibits vendors from training AI models using learner, instructor, and Udemy Business organization data.

What sub-processors does Role Play use?

• OpenAI for speech-to-text processing. 
• ElevenLabs for text-to-speech processing. 

Will there be a limit to the number of Role Plays per course?

No, there will not be a limit to Role Play per course. We do, however, encourage instructors to insert Role Play where it makes the most sense for the learners to practice and achieve their learning goals.

Will Role Play be available on mobile? Or will it be desktop only?

For learners, Role Play will be available in both desktop and mobile web. The functionality for instructors and course creators to add  Role Plays to courses and manage them is only available in desktop.

Is there a limit on how many times a learner can complete a Role Play or how long they can interact with a Role Play?

No. There are no limitations to how many times a learner can take a Role Play.

Can org instructors/creators add role plays to custom courses?

Yes. Organizations can start creating their own Role Plays on May 27th.

Can admin course creators preview a custom Role Play before adding one lecture?

No. Course creators must add at least one lecture and a Role Play before previewing the custom course and Role Play.

Can Role Plays be added to learning paths?

No, Role Plays cannot be added to learning paths at this time.

Does completing a Role Play contribute to whether a certificate of completion will be created when a learner completes a course?

Learners do not need to complete a Role Play to finish a course. If the course offers a certificate of completion, they will be able to download their certificate after completing any required course items.

This article outlines how account owners and admins can review and manage the generative AI (GenAI) feature settings for their organization’s account.

• Learn more about Udemy’s GenAI features and how they can enhance your organization’s learning experience. 

Note: Admins may not have the ability to enable or disable a GenAI feature if the account owner has previously requested GenAI features not be enabled for the organization’s account.

Access to Udemy’s GenAI features

Enterprise Plan: Organizations enrolled in Enterprise Plan will automatically get access to current GenAI features such as the Udemy AI Assistant and Skills Mapping and AI-powered learning paths. Enterprise Plan organizations will also receive access to future GenAI features.

Team Plan: Organizations enrolled in Team Plan will automatically receive access to the Udemy AI Assistant.

• Note: In February 2025, account owners for existing Enterprise and Team Plan organizations will be notified of an opt-out window, whereby they will have until a specified date to disable the GenAI features in their account.  If they do not click the “Disable” button before the date noted in their notification, GenAI features will be automatically enabled for their organization. Future features may also be automatically enabled for your team if GenAI features were not disabled during the opt-out window. 

Udemy’s GenAI features are built using the Udemy Responsible AI Principles.

Managing your organization's permissions for generative AI (GenAI) features 

Admins and owners can access their organization’s permission settings for Udemy’s GenAI features by following the steps below.

1. Click “Manage” at the top of your browser.

2. Next, click “Settings” on the left-hand side and then “GenAI features”. 

3. If you determine that a GenAI feature does not meet your organization’s learning needs, simply click the toggle-off option on the right-hand side of the applicable feature. The feature will be disabled for your organization’s account.

If you wish to re-enable the GenAI feature moving forward, simply return to the GenAI permissions and toggle the applicable feature back on.

We're excited to share more about our upcoming and existing generative AI (GenAI) features designed to enhance the entire learning experience on Udemy. As we launch these innovations, we want to provide you with clear information about how they'll work and what they mean for you as a valued Udemy customer. 

• Learn how owners and admins can manage their organization's GenAI feature settings.

Please note: GenAI features offered through Udemy Business are available in select languages. Learn more about supported languages for Udemy's GenAI tools.

Table of contents

• How AI-enhanced learning benefits you
• Introducing your new AI tools
  • AI Assistant for learners 
  • Skills Mapping and AI-powered learning paths for organization administrators 
  • AI Content generation tools for organizations 

How AI-enhanced learning benefits you

We’ve always believed in the power of human connection and expertise. Our mission to transform lives through learning remains at the heart of everything we do. By embracing AI responsibly, we can significantly improve the learning experience through personalization and ultimately increase the return-on-investment for learners, organizations, and instructors. As we introduce these innovations, we’ll focus on three key areas:

• Assisting learners: 
  • Enterprise Plan: Guiding learners to the most relevant, top-rated instructor content
  • Enterprise and Team Plan: Providing real-time answers to course-related questions. 
• Advising organizations (Enterprise Plan): Enabling organizations to define specific skills needs and align them to relevant content quickly and effectively.
• Accelerating instructors: Reducing the amount of time instructors spend on routine tasks, allowing them to focus on creating more impactful content for learners and organizations. 

Please note that we have established policies and processes, including security and privacy reviews, to ensure the responsible development and use of AI. Your data will not be used to train or fine-tune our GenAI tools in ways that could result in its unauthorized disclosure.  Learn more about how Udemy AI features are built using our Responsible AI Principles.

Introducing your new AI tools

1. AI Assistant for learners 

Pricing: Included as part of Enterprise Plan and Team Plan at no additional cost.

Learners are often overwhelmed by the amount of learning options available to them. Once they do find the right content, their learning can get blocked without instant support and answers to questions. For organizations, this can slow down projects and severely reduce their ability to deliver on company objectives. 

To solve this problem, we launched a new AI Assistant. Powered by the content of top-rated Udemy Business instructors, the AI Assistant uses natural dialogue to guide learners from Enterprise Plan organizations to the most relevant content for their learning needs. For both Enterprise and Team Plan learners, the AI Assistant can answer course-related questions in real-time. With the ability to suggest question prompts, summarize content, explain complex concepts, and more, the AI Assistant unblocks learning and helps learners reach their learning and business goals faster than ever before. 

The AI Assistant will appear throughout the Udemy Business learning experience when it is available in your language, including when learners search for new courses and within courses from participating instructors. You may need to turn on the GenAI Features Learn how.

Discover the best courses for your goals (Enterprise Plan)

Learn why courses are being recommended and get AI-generated summaries (Enterprise Plan)

Get answers and explanations for complex topics in real-time (Enterprise and Team Plan)

2. Skills Mapping and AI-powered learning paths for organization administrators

Pricing: Included as part of Enterprise Plan at no additional cost.

For skills-based organizations, there's an increasing demand for efficient ways to align learning content with critical business skills. However, identifying necessary skills and curating relevant content is often a manual, time-consuming process for L&D leaders. Our Skills Mapping and AI-powered learning paths tool addresses this challenge head-on.

This innovative tool will help Udemy Business administrators quickly define critical skills and create tailored learning paths, streamlining a process that can take hours of manual work per learning path. It aligns top-rated instructor content directly with organizational needs, resulting in optimized learning programs that meet business goals.

Step 1: Tell Udemy who you are building a Learning Path for and what you want them to learn.

Step 2: The tool will translate your skill needs into skill requirements in the form of an editable skills tree. 

Step 3: The tool will search the Udemy Business content library for relevant course material, and you will receive top recommended sections along with additional ones that you can swap based on your preferences.

Step 4: From the recommended content in the skills tree, the tool will build you an editable learning path that aligns with your learning goals and skill needs. 

3. AI Content generation tools for organizations 

Available for Java, Python, C++, Web development & Javascript courses.

We've built AI-powered coding exercises to reduce the workload of creating solution code and test cases, while allowing you to share your industry expertise more effectively within courses. This is just the beginning, with even more enhancements planned for the future. 

We’re excited for what the future of learning looks like at Udemy with GenAI, and we hope you are too! In order to use these features, your organization will need to agree to and opt-in to our new GenAI Additional Terms. The account owner for your organization can do this through their admin dashboard. They will be prompted to do so after September 26.  

If you have additional questions about the GenAI program or the GenAI Additional Terms, please see this FAQ or contact your customer success manager. 

We are expanding our feature set to include new, game-changing AI tools that will help make it easier than ever for organizations to develop the relevant skills needed to increase productivity, retain top talent, and increase revenue. 

Udemy will be launching two new GenAI features by the end of 2024, the Udemy AI Assistant and Skills Mapping and AI-powered learning paths. The AI Assistant will be included as part of Enterprise Plan and Team Plan at no additional cost. Skills Mapping and AI-powered learning paths will be available to Enterprise Plan organizations at no additional cost. Udemy Business customers will be notified as these features become available.

Answers to frequently asked questions about these GenAI features can be viewed in the articles below.

• Udemy’s AI Assistant
• Skills Mapping and AI-powered learning paths

The following are frequently asked questions about our GenAI features. 

Table of contents

• What is the Udemy AI Assistant?
• What is the Skills Mapping and AI-powered learning path feature? (Enterprise Plan)
• What languages are these features available in?
• How do these features ensure the security and privacy of our data?
• How can I ensure these new tools are high-quality?
• Is Udemy Business Pro content (e.g. labs and assessments) included in learning recommendations made with GenAI?
• How frequently are these features updated?

What is the Udemy AI Assistant?

Review answers to frequently asked questions about the Udemy AI assistant.

What is the Skills Mapping and AI-powered learning path feature? (Enterprise Plan)

Review answers to frequently asked questions about Skills Mapping and AI-powered learning paths.

What languages are these features available in?

Learn more about supported languages for Udemy's GenAI tools.

How do these features ensure the security and privacy of our data?

We have established responsible AI principles, which describe our commitment to responsibly developing and deploying AI technologies, including the protection of customer personal data from unauthorized disclosure. We do not use customer personal data, input, or output to train or fine-tune GenAI models used for our GenAI features. Our policy also prohibits vendors from training AI models using learner, instructor, and Udemy Business organization data.

How can I ensure these new tools are high-quality?

We’re committed to launching tools on Udemy that improve the overall experience for instructors, learners, and organizations. We have worked with Udemy instructors to evaluate the AI Assistant response quality. We will also be examining certain user metrics for both the AI Assistant and Skills Mapping and AI-powered learning paths to learn how engagement and time-spent learning are impacted. Additionally, we will be analyzing how users rate and interact with the output of these features over time to improve the experience.

Is Udemy Business Pro content (e.g. labs and assessments) included in learning recommendations made with GenAI? (Enterprise Plan)

Upon initial release, the AI Assistant’s recommendations will focus on course content. Customers with access to Udemy Business Pro can manually add assessments and labs to their resulting Skills Mapping and AI-powered learning path. Recommending Pro content is a capability that is being considered for 2025.

How frequently are these features updated?

We regularly release updates to our features to improve their usability, quality, and performance. 

This article includes frequently asked questions regarding the Udemy AI Assistant. The Udemy AI Assistant is one of our innovative AI tools that will answer learning-related questions and recommend highly relevant course content to maximize your organization’s upskilling experience.

The Udemy AI Assistant will be included as part of Enterprise Plan and Team Plan at no additional cost.

• Review frequently asked questions regarding Udemy’s GenAI features.
• Review how Udemy empowers customers with AI-powered learning tools.
• Learn how to access and use the Udemy AI Assistant.

Table of contents

• What is the Udemy AI Assistant?
• Is the AI Assistant available in all Udemy Business courses?
• Which languages is the Udemy AI Assistant available in?
• How does the AI Assistant determine which course to recommend when there are multiple similar courses on a topic? (Enterprise Plan)
• How does the AI Assistant integrate with our LMS?
• Does the AI Assistant suggest courses for Enterprise Plan learners outside of the Udemy Business catalog?
• Can the AI Assistant be accessed on multiple devices?
• Are there any limitations to the number of users or the amount of data the AI Assistant can handle?
• Do customers have their own instance of the AI Assistant and underlying model?
• Can customers train the underlying AI model?
• Will customer input, output, or personal data be used to train or fine-tune the GenAI models used to power the AI Assistant?
• How long will interactions with the Udemy AI Assistant be accessible to learners in the course player?
• What is the data retention for user prompts (i.e., user text inputs into the AI Assistant)?
• Can the AI Assistant provide input to admins about employee learning consumption and interactions with the AI Assistant?
• What integration options are available with the AI Assistant?
• Can learners and admins opt in and out of using the feature?

What is the Udemy AI Assistant?

The Udemy AI Assistant is a virtual learning companion that guides learners on every step of their skills development journey. We know that blocked learning slows progress and is frustrating and costly. 

With the AI Assistant learners will have access to the knowledge of Udemy Business instructors at their fingertips. For users from Enterprise and Team Plan organizations,  the AI Assistant will answer learning-related questions for specific courses. For Enterprise Plan users, it can also recommend highly relevant course content in real-time, ultimately unblocking the learning process to help organizations reach critical outcomes faster than ever before. To do this, the AI Assistant uses its knowledge of Udemy instructor content to recommend courses, summarize content, explain complex concepts, and more.

Unlike traditional search functionality, the AI Assistant uses a large language model (LLM) with the ability to understand natural dialogue and perform a wide range of tasks, like answering questions and summarizing content. Learners are able to have a conversation with the AI Assistant and thus provide more inputs to get much more targeted results than they would get with a simple search. 

Is the AI Assistant available in all Udemy Business courses?

The AI Assistant is available in all Udemy Business courses offered by instructors participating in our GenAI program, in supported languages.

Which languages is the Udemy AI Assistant available in?

Learn more about supported languages for Udemy's GenAI tools.

How does the AI Assistant determine which course to recommend when there are multiple similar courses on a topic? (Enterprise Plan)

The AI Assistant recommends courses by taking various factors into account, including the learner’s stated skill need, keywords, ratings, etc. 

We have internal teams dedicated to monitoring the impact of the changes we make to our discovery systems and continuously optimizing them to ensure a balanced approach that prioritizes both relevance and variety in course recommendations.

How does the AI Assistant integrate with our LMS?

For customers using an LMS, the AI Assistant is available to answer questions while learners are taking a course.  However, for Enterprise Plan customers looking for course recommendations, learners need to be logged into the Udemy Business website.

Does the AI Assistant suggest courses for Enterprise Plan learners outside of the Udemy Business catalog?

No, the AI Assistant only recommends courses that are available to your organization through your Udemy plan.

Can the AI Assistant be accessed on multiple devices?

The AI Assistant is available on both web and mobile devices.

Are there any limitations to the number of users or the amount of data the AI Assistant can handle?

There are currently no limitations on the number of users that can access the AI Assistant.

Do customers have their own instance of the AI Assistant and underlying model?

Currently, customers do not have their own instance of the AI Assistant. 

Can customers train the underlying AI model?

No, our GenAI features use a combination of proprietary Udemy content and intrinsic information from the GenAI model to meet user needs. We currently do not provide the ability for customers to train or fine-tune the underlying AI model.

Will customer input, output, or personal data be used to train or fine-tune the GenAI models used to power the AI Assistant?

No, Udemy will not use customer input, output, or personal data to train or fine-tune GenAI models for Udemy's GenAI features.

How long will interactions with the Udemy AI Assistant be accessible to learners in the course player?

Prompts and inputs submitted by learners to the Udemy AI Assistant for a specific course, along with the corresponding responses, will remain accessible in the course player for 90 days.

What is the data retention for user prompts (i.e., user text inputs into the AI Assistant)? 

Inputs are automatically deleted from our GenAI service provider, OpenAI, after 30 days. Inputs are retained in our systems as long as the organization account is active. The AI Assistant may reference conversations from the last 12 hours to provide more relevant responses and a more personalized experience. 

Can the AI Assistant provide input to admins about employee learning consumption and interactions with the AI Assistant? 

Not at this time. To get the most up-to-date information about what employees are learning, we encourage admins to continue using their insights and reporting dashboards.

What integration options are available with the AI Assistant?

At this time, the AI Assistant is only available on the Udemy Business platform.

Can learners and admins opt in and out of using the feature?

Review how admins and owners can manage their organization’s GenAI feature settings.

This article includes frequently asked questions regarding Udemy’s Skills Mapping and AI-powered learning paths feature. This GenAI tool brings speed and efficiency to defining skills, matching content to skill requirements, and resulting in a learning program that’s tailored to meet the specific skill needs of your employees.

Skills Mapping and AI-powered learning paths are available to Enterprise Plan organizations at no additional cost.

• Review frequently asked questions regarding Udemy’s GenAI features.
• Review how Udemy Business empowers customers with AI-powered learning tools.

Please note: These GenAI features are available in select languages. Learn more about supported languages for Udemy's GenAI tools.

Table of contents

• What is the Skills Mapping and AI-powered learning path feature?
• How is a Skills Mapping and AI-powered learning path different from the current learning paths?
• Who can create a Skills Mapping and AI-powered learning path?
• Can I assign Skills Mapping and AI-powered learning paths to my employees?
• How can I access my Skills Mapping and AI-powered learning paths for future use?
• Can I edit the Skills Mapping and AI-powered learning path that is curated for me?
• How long do I have to edit the resulting Skills Mapping and AI-powered learning path?
• What Udemy content is curated within a Skills Mapping and AI-powered learning path?
• What Insights will be available?

What is the Skills Mapping and AI-powered learning path feature?

The Skills Mapping and AI-powered learning path feature leverages artificial intelligence to curate a customized learning path based on existing instructor content. Admins can choose to create a learning path using the traditional manual method or with this new AI-driven approach. Rather than diving directly into content curation, the AI-powered process begins with a skills-based approach. It starts by asking five targeted questions to assess your upskilling needs. Based on your responses, the feature generates a structured list of skill requirements in the form of a skills tree, offering a visual representation of the skills progression aligned with your goals. This skills tree is then used to search the Udemy Business course catalog for content tailored to your specific skill needs.

How is a Skills Mapping and AI-powered learning path different from the current learning paths?

Current learning paths often include whole courses, whereas Skills Mapping and AI-powered learning paths are intended to include only the course sections most relevant to your upskilling needs. Our design helps ensure an effective and efficient learning experience. 

Who can create a Skills Mapping and AI-powered learning path?

Any admin, group admin, or account owner can create a Skills Mapping and AI-powered learning path. Learners are not able to create Skills Mapping and AI-powered learning paths. 

Can I assign Skills Mapping and AI-powered learning paths to my employees? 

Yes, all current capabilities for learning paths remain the same, including assignment features. You can auto-assign as well. 

How can I access my Skills Mapping and AI-powered learning paths for future use?

Skills Mapping and AI-powered learning paths are available within the existing learning paths page. You will find them under ‘My edited paths’. 

You can also filter the list of learning paths by checking the "Show only AI-generated paths" box to see only Skills Mapping and AI-powered paths, or search by title to find the one you need.

Can I edit the Skills Mapping and AI-powered learning path that is curated for me?

Yes, all existing learning path editing capabilities are still available within the Skills Mapping and AI-powered learning path experience. You can remove any recommended content and add additional items as well. You are also able to manually add external links. Labs and assessments can also be added to learning paths for users with a Udemy Business Pro license. 

How long do I have to edit the resulting Skills Mapping and AI-powered learning path?

Any Skills Mapping and AI-powered learning path you create will be available to edit until it is deleted. Skills Mapping and AI-powered learning paths are set to “private” upon creation, and you have as long as you need before setting a path to “public.”  

What Udemy content is curated within a Skills Mapping and AI-powered learning path?

For now, Skills Mapping and AI-powered learning paths select content from Udemy Business courses in select languages available to your organization and offered by instructors participating in our GenAI program. 

• Learn more about supported languages for Udemy's GenAI tools.

What Insights will be available?

The current Paths insights will be available for Skills Mapping and AI-powered learning paths. Planned enhancements following the Beta release include features like the ability to search within the list of learning paths and filter them by type. 

This article explains how organizations can leverage our Skills Mapping and AI-powered learning paths feature to curate a customized learning path based on existing instructor content. 

Please note:

• Skills Mapping and AI-powered learning paths are available to Enterprise Plan organizations at no additional cost.
• These GenAI features are available in select languages. Learn more about supported languages for Udemy's GenAI tools.

Table of contents

• What are Skills Mapping and AI-powered learning paths?
• Who can build learning paths through this new method
• How to access Skills Mapping and AI-powered learning paths 
• How to create a Skills Mapping and AI-powered learning path

What are Skills Mapping and AI-powered learning paths?

Skills Mapping and AI-powered learning paths leverage artificial intelligence to curate a customized learning path based on existing instructor content. This GenAI tool brings speed and efficiency to defining skills, matching content to skill requirements, and resulting in a learning program that’s tailored to meet the specific skill needs of your employees. Learn more about Skills Mapping and AI-powered learning paths.

Who can build learning paths through this new method

Skills Mapping and AI-powered learning paths is a feature only available to users at your organization that are assigned the role of admin, group admin, or owner. 

Note: This feature is not available to learners.

How to access Skills Mapping and AI-powered learning paths

Follow the steps below to access the Skills Mapping and AI-powered learning paths feature. 

1. To navigate to Skills Mapping and AI-powered learning paths, select Learning paths from the menu at the top of your home page.

2. From the learning paths landing page you can browse or search for Skills Mapping and AI-powered learning paths within either the “All paths” or “My edited paths” sections.

3. All Skills Mapping and AI-powered learning paths can be identified by a tag that reads “Powered by AI.” You can also select the box next to “Show only AI generated paths” to only display Skills Mapping and AI-powered learning paths.

How to create a Skills Mapping and AI-powered learning path

1. To create a Skills Mapping and AI-powered learning path, select the “Create learning path” button within the banner.

You can also select the “Create path” button and choose to either create the path manually or with AI. 

2. Once you’ve chosen to create a learning path using AI, you’ll be asked

to answer a set of five questions to provide details on your upskilling needs. Your answers should be specific for a single learning path.

The questions are:

1. Describe the overall theme of your learning path in 10 words or less. 
2. What do you want the learners to know and be able to do by the end of the learning path? Include 1 or more specific skills.
3. Which tools or technologies (if any) would you like the learning path to include?
4. Which audience is this skills tree intended for?
5. How proficient is the audience in these particular skills?  

Here are some suggestions and best practices for answering the skill definition questions. 

3. After you’ve answered all of the questions in the intake form, select “Build skills tree.”

AI then goes to work to translate your specific skill needs into a more detailed set of skills requirements, in the form of a hierarchical skills tree.

4. Review the generated skills tree to ensure it aligns to the details in your skill definition responses. The words in this skills tree will be used to search the Udemy Business catalog for relevant course content.

You can edit the resulting skills tree. Learn more about what a skills tree is and the best practices for modifying skills trees.

5. When you are satisfied with the generated skills tree, select the “Save” button at the top right to save any modifications, and then select the “Map skills to content” button in the lower right.

Our search algorithms will then go to work to map relevant Udemy content to the skill requirements detailed in your skills tree. 

The result is a set of content recommendations optimized for efficiency, and includes content that aligns best with the skills tree, minimizing redundancies and maximizing relevance. 

You are able to preview each set of content recommendations. You also have the option to replace each recommendation. Select “Edit” in the top right corner to discover top content recommendations provided for replacement. 

6. When you are satisfied with your content selections, select the “Done” button at the top right to save any modifications. Then, select the “Create learning path” button in the lower right to view the final learning path. Each section of the learning path corresponds to a domain of the skills tree.

This is the final learning path.

Note: Your employees will have the option to view all of the course content if they require additional context outside of the recommended sections. 

7. All editing and curating capabilities remain the same as the manual learning path experience. When in edit mode, you can select  “add content”  to add any custom content. Or, if your organization has a Pro license, you can add Assessments and Labs.

Note: If available, we recommend adding an Assessment at the beginning or end of the learning path so that learners can assess their skill progress. We also recommend adding Labs either at the end of the learning path or at the end of a relevant learning path section so that learners can apply the knowledge and skills as they practice completing an authentic project.

For more information on how to access this feature, plus other useful details, please refer to the FAQ for Skills Mapping and AI-powered learning paths.

A skills tree is part of the Skills Mapping and AI-powered learning path feature. This article outlines what a skills tree is, why they’re important, and how Udemy generates and leverages them to help organizations drive employee skill development.

Please note:

• Skills trees are currently generated through AI within the process to create an AI-powered learning path.
• Skills trees are available in select languages. Learn more about supported languages for Udemy's GenAI tools.
• Skills Mapping and AI-powered learning paths are available to Enterprise Plan organizations at no additional cost.

What is a skills tree?

A skills tree serves as a structured view of what learners should know and be able to do within a specific subject area. It organizes these skills in a hierarchical format with distinct levels, encompassing the following components:

1. Domains: These are the overarching areas of expertise. 
2. Sub-domains: These represent more specialized areas of knowledge or expertise. Sub-domains branch out from the main domain.
3. Skills: The ability to do something competently. Each sub-domain is made up of several skills. 

At every level, these elements adhere to the principles of being mutually exclusive (ME) and collectively exhaustive (CE). This means they do not overlap (ME) and that every skill within the area fits neatly into one of these elements (CE).

Why skills trees matter

In today’s skills-based economy, ensuring that employees possess the right skills is essential. Skills trees provide a clear roadmap for employee skill development, aligning with both the employees’ needs and the organization’s strategic goals. Additionally, we use skills trees as the foundation for creating AI-powered learning paths that are tailored to meet the specific skill needs of your employees and organization.  Learn more about Skills Mapping and AI-powered learning paths and how to create them.

Skills tree example:

The following skills tree example is for the topic of Data Collection and Exploration. Note that each domain is organized by subdomains, and each subdomain includes several skills.

How Udemy generates skills trees 

Skills trees are generated using the power of artificial intelligence (AI). To create skills trees, Udemy first gathers information about your organization's and employees' skill needs through the skill definition step. Leveraging AI and our extensive Udemy catalog, these inputs are translated into a more specific set of skill requirements; constructing the final, hierarchical skills tree.

Modifying a skills tree

Review our best practices on how admins can modify skills trees to help ensure their employees have an effective learning experience.

A skills tree is part of the Skills Mapping and AI-powered learning path feature. This article includes best practices for modifying skills trees to ensure your employees have the most effective learning experience as they develop their skills.

• Learn more about skills trees and how they can advance skills development in your organization.
• Skills Mapping and AI-powered learning paths are available to Enterprise Plan organizations at no additional cost.
• Skills Mapping is available in select languages. Learn more about supported languages for Udemy's GenAI tools.

Best practices for skills tree modifications

Keep the following best practices in mind when editing your skills tree to ensure the most effective learning experience for your employees.

1. Limit the number of domains and subdomains that you add to the skills tree. 

• This will help to ensure that the skills tree’s size remains focused and is not overly broad.

2. Limit the number of skills that you add for each subdomain. 

• This will help ensure that the number of skills your employees are working on is manageable. 

3. When adding new skills:

• Be specific about what the employees should be able to do by the end of the learning path. 
• Use action verbs, such as “analyze,” “synthesize,” “apply,” “evaluate,” and “create”. 
  • Consider the depth levels from Bloom’s taxonomy when deciding on these action verbs. You can find extensive resources online regarding Bloom's taxonomy.
• Make sure that all skills are aligned with your learners’ and organization’s goals. 

4. Keep your audience in mind as you make edits to your skills tree. 

• Consider the role(s), prior experience, and skill needs of the learning path audience. 

5. Be intentional about your wording of domains, sub-domains, and skills. Learn more about these terms in our Help Center article about skills trees and why they matter.

• Keep in mind that Udemy’s search algorithms will map relevant Udemy content to each term that is included in the skills tree when generating your learning path. 
• Skill examples:
  • Poor-quality skill example: Learn about the skills, behaviors, and impact (SBI) framework, Introduction to “X.” 
    • This skill is not specific or observable. In this case, the generated learning path will include content about the term “learn” in addition to “SBI framework.” 
  • High-quality skill example:
    • Use the SBI framework to give feedback to employees during performance reviews.

6. Limit editing of domain and subdomain language within the skills tree as much as possible. The domains and subdomains generated follow a specific format intended to lead to more targeted search results. 

• A best practice is to modify section titles when your learning path is generated. Section titles align to the domains of the skills tree. 

This article provides best practices and example responses for each of the five questions within the skill definition step for Skills Mapping and AI-powered learning paths.

• Learn how to create a Skills Mapping and AI-powered learning path.

Please note:

• Skills Mapping and AI-powered learning paths are available to Enterprise Plan organizations at no additional cost.
• Udemy’s Role Plays are available in select languages. Learn more about supported languages for Udemy's GenAI tools.

Question 1: Describe the overall theme of your learning path in 10 words or less. This information will be used to create the name of your learning path.

• Best practice: When considering the theme of your learning path, keep the goals and needs of both your organization and your employees in mind. Ensure that your response is clear, focused, and concise. Do not use profanity or mention competitor content. 
• Example responses:
  • Configuration management and infrastructure as code
  • SBI framework for performance reviews
  • Data collection and exploration using MySQL 
  • Using AI in a marketing role
  • AWS Systems Manager for automated solutions

Question 2: What do you want the learners to know and be able to do by the end of the learning path? Include one or more specific skills. 

• Best practice: Be specific about the knowledge and skills learners need to complete their job-related tasks. Use action verbs such as “analyze,” “synthesize,” “apply,” “evaluate,” and “create”, making sure to consider the depth levels from Bloom’s Taxonomy. Align these skills with the learning goals and theme from the first question and ensure that the skills are measurable. Do not use profanity or mention competitor content. You can find extensive resources online regarding Bloom's taxonomy.
• Example responses:
  • Configure auto-scaling and load balancing in AWS.
  • Develop Ansible scripts for automation of configuration tasks.
  • Automate CI/CD pipelines for infrastructure code changes.
  • Implement logging and monitoring solutions for infrastructure.

Question 3: Which tools or technologies (if any) would you like the learning path to include?

• Best practice: Ensure that the tools and technologies support learners in acquiring the skills outlined in question two. Be as precise as possible about the tools you’d like to see included.
• Example responses:
  • Terraform, Ansible, Kubernetes, and Docker

Question 4: Which audience is this learning path intended for?

• Best practice: When considering the learners who will take this learning path, take into account the following factors:
• Scope: Is the learning path intended for the entire company or specific department(s)?
• Roles: What are the roles of the employees within the company?
• Experience Levels: Are the employees managers, individual contributors (ICs), or at other levels?
• Prior Experience: What prior experience do the employees have?
• Example responses:
  • Mid-level DevOps engineers
  • Managers from Product, Design, and Engineering Departments that have completed an entry-level course on GenAI
  • Senior DevOps Engineers with 5+ Years of Kubernetes Experience 
  • Mid-Level AWS Solution Architects that have earned the AWS Certified Solutions Architect - Associate Certification

Question 5: How proficient is the audience in these particular skills? 

• Best practice: Consider the employees’ prior experience in the skill area:
  • Beginner: Limited or no prior experience; building foundational understanding.
  • Intermediate: Some knowledge and proficiency; can apply skills to real-world situations with occasional guidance.
  • Expert: High mastery and proficiency; adept at addressing complex problems.

The answers to these questions will be used to identify the relevant skills and Udemy Business course content that match your upskilling needs.

Please note: In order to avoid failures when generating your skills tree, do not use profanity or mention competitor content.