Release Notes - Leadership Academy

We are pleased to share details about this month’s release.

Improvements and Bug Fixes:

• Increased the maximum number of course names available in the Learner Communication Report.
• Fixed a bug where incorrect text appeared after editing a discussion post while filtered to a specific theme.
• On May 17th fixed a reporting outage that made reports and dashboards unusable.

What’s Next:

• Technical improvements and upgrades to maintain a strong security stance.

We are pleased to share details about this month’s release below.

Improvements and Bug Fixes:

• Improved thematic analysis in course discussions by adding text to indicate that themes are AI-generated, reducing confusion and increasing awareness of the GenAI feature.
• Fixed bug causing thematic analysis to fail for discussions containing large bodies of text. 

What’s Next:

• Technical improvements and upgrades to maintain a strong security posture.

We are pleased to share details about this month’s release below.

Improvements and Bug Fixes:

• Fixed bug where the incorrect user was being tagged when replying in a course discussion thread after replying in another thread.
• Added error handling for 502 and 503 errors stemming from discussions in courses and communities.
• Fixed text issue in discussion activity page when using French language.

 What’s Next:

• Technical improvements and upgrades to maintain a strong security posture.

We are pleased to share details about this month’s release, including a new thematic analysis feature and improvements to the user profile.

Thematic Analysis in Course Discussions:

• By utilizing cutting-edge machine learning technology, the cohort learning platform now integrates course discussion themes generated through thematic analysis. This enhancement significantly improves the course discussion experience for learners, admins, and moderators by offering an overview of the topics being discussed by learners. Users can also filter the discussions by clicking on an individual theme to specifically view posts/replies attributed to the theme. Learn more about the new thematic analysis feature and ask your Customer Success representative for more information.  

Platform Improvements:

• User profile improvements
  • Smoother, more efficient user flow when uploading or editing a profile image, reducing confusion and time.
  • Improved ability for admins to edit a user’s profile photo from the admin→members page.

Bug Fixes:

• Fixed bug where Community of Practice discussions with 3 or more replies caused an error. Fixed on January 4th.

We are pleased to share details about this month’s release, including a modernized user profile page and upgraded video encoding.

Platform Improvements:

• Modernization: Updated user profile application to enhance security and developmental speed.
• Migrating to AWS Elastic Transcoder for encoding UBLA videos, providing more security to the system and updating to the latest encoding standards.

What’s Next:

Leveraging the latest machine learning technology, course discussion themes generated through thematic analysis will be incorporated into the application, improving the course discussion experience for learners, admins, and moderators! Course discussions will soon include clickable/filterable discussion themes that also show how many posts correspond to each theme. More info to come in next month’s release note!

Bug Fixes:

• Fixing a bug where the color contrast in the progress bar for modular paced courses is not WCAG 2.0 accessibility compliant.

We are pleased to share details about this month’s release, including updates to our My Team emails and to our automated data exchanges.

Platform Improvements:

• The My Team manager email template has been improved based on your feedback! Now for paced courses, on day 1 of a learner’s course, they only appear in the “new courses” section of the email to indicate to their manager that they have started a new course. On day 2 of the course, they appear in the “learner status” section of the email, which indicates if they are on track, behind, or a no show.
• Our SFTP process for automated learner reporting, user and cohort member management is being updated as part of our initiative to modernize, better monitor, and automate our application and infrastructure. 
• Variable playback speed is now available for all videos added using JW Player.

Bug Fixes:

• Fixed a bug where line breaks included when typing a discussion post/reply were not formatted correctly once the comment was posted.
• Fixed a bug where some Ping questions’ text fell outside the tile on the community page.
• Addressed an issue where clicking the Download PDF option in the High Impact Learning Dashboard caused a timeout error.
• Addressed a bug where clicking links in platform emails caused errors.
• Fixed an issue where admins were unable to copy a course with a diagnostic activity type.
• Fixed a bug where the system was incorrectly limiting the file size of any uploads, causing errors.

We are pleased to share details about this month’s release!

Platform Improvements:

• Continuation of modernization and infosec initiatives: Discussions and ping have been updated, enhancing the speed and security of our platform.
• Discussions: When tagging a user in a comment, the user’s name is highlighted until the user clicks Post.
• Ping: 
  • Admins can now use font styles (bold, underline, italics) in Ping text
  • The Download button does not display if there are no Ping responses
  • The time countdown includes days, hours, and minutes, providing users a clearer understanding of when the Ping ends
  • A check mark now appears next to the response chosen by the user when on the Ping page
  • Edit and Delete buttons are displayed on the Ping page based on whether or not the Ping has ended
• Communications:
  • Removed envelope icon on the breakout group general discussion page, providing a clearer path for breakout group members and Moderators to communicate
  • In courses with multiple Moderators, sending a message to Moderators from the course home page now creates individual emails for each Moderator 
• New infrastructure has been implemented, enabling faster, more secure development and allowing for automated deployment of the application. 

Upcoming Changes to SFTP Process:

• If your organization currently receives or sends data to UBLA via SFTP (e.g. users, reports), please note that our process will be changing slightly in the coming weeks. Your UBLA account team will reach out with more information regarding this change.

Bug Fixes

• Fixed a vulnerability where cross-site scripting was found as a risk in some app locations.
• Fixed a bug where some admins were receiving a 403 error and were unable to view learner transcripts.

We are pleased to share details about this month’s release as well as a preview of what to expect soon. 

Branding Update 

All "CorpU" text instances have been replaced with "Udemy Business Leadership Academy" in the platform and email templates, providing enhanced user understanding and a streamlined experience for improved clarity.

Please note that URLs will remain unchanged.

AI in Analytics

Actionable Insights Reviews (AIRs) now incorporate generative AI! Thematic analysis, included in our AIR service offering, is now driven by the latest machine learning technology. Using a large language model, the thematic analysis:

• Provides consistent themes that develop across course discussions
• Identifies potential patterns and trends that may not be immediately apparent
• Links emergent themes to specific quotes, enhancing the credibility and accuracy of the analysis 
• Provides learning leaders with clear and actionable next steps based on the key takeaways from the analysis 

In the coming months, thematic analysis will be incorporated into the application, improving the course discussion experience for learners, admins, and moderators! More info to come. 

Bug Fixes

• Fixed bug where the cohort members panel overlapped course activity text in the Microsoft Edge course player.

We are pleased to share details about this month’s release as well as a preview of what to expect soon. 

Reminder: Platform releases will now take place the final Tuesday of each month. 

Learner Transcript

Admins now have a simpler, more efficient way to view and download an individual learner’s course performance history with our new learner transcript. Transcripts will be available to Site Owners and Site admins and will be located within Admin Tools → Members → individual user, in a new tab called View Transcript. 

Learn more about the transcript feature and how to view and download a learner’s transcript.

What's Next

AI in Analytics

Actionable Insights Reviews (AIRs) will soon incorporate generative AI! Thematic analysis, included in our AIR service offering, will be driven by the latest machine learning technology. Using a large language model for the thematic analysis will…

• Provide consistent themes that develop across course discussions.
• Identify potential patterns and trends that may not be immediately apparent.
• Link emergent themes to specific quotes, enhancing the credibility and accuracy of the analysis. 
• Provide learning leaders with clear and actional next steps based on the key takeaways from the analysis. 

Stay tuned for further updates on this topic in next month's release note. 

Branding Update

In the upcoming months, we will replace all "CorpU" text instances with "Udemy Business Leadership Academy" in the platform and email templates. 

Please note that URLs will remain unchanged.

Bug Fixes

• Fixed bug where cohort update activity email notifications link to a PDF rather than the appropriate, updated help center article.
• Fixed bug where users receive an error when taken to the Ping page after choosing a response in a Ping email.

Platform Improvements

• Localization update: Global backpack export and discussion email template updates have been localized into all supported languages.

Removed support@corpu.com as the default Technical Support option when a new customer site is created, further creating a more streamlined support experience for learners.

We are pleased to share details about this month’s release as well as a preview of next month’s release of a learner transcript!

Reminder: Platform releases will now take place the final Tuesday of each month. 

Platform Improvements:

• Localization of new global backpack features into all supported languages, providing broader access to learners around the world.
• Updating tech test results messaging to direct learners to the help center, further creating a more streamlined support experience for learners.
• Continuation of modernization and infosec initiatives: Enhancing the speed and security of our platform.

What's Next: Learner Transcript

Note: Image is a mockup, not the final design.

Scheduled for release in August 2023, the learner transcript will provide admins a simpler, more efficient way to view an individual learner’s performance history, saving administrative time and effort. 

The transcript will be available to Site Owners and Site admins and will be located within Admin Tools → Members → individual user, in a new tab called Transcript.

Bug Fixes

• Fixed bug where course creators can create a Video activity using the CorpU Video option without selecting or uploading a video.
• Fixed bug where tech test page shows “CorpU” instead of “Udemy Business” text in one location.
• Fixed bug on July 6th where Commitment text in end of course survey was not saving learners’ responses. 

We are pleased to share details about this month’s release, including global backpack capabilities and the migration of our Learning Center to the Udemy Business help center!

Note: Platform releases will now take place the final Tuesday of each month. 

New Global Backpack

Learners can now view and download all backpack items (notes, reflections, discussions, saved activities) for all courses! The new global backpack can be found in the My Courses page when filtering to courses that have ended.

• Learn more about this new feature.

Support articles now in the Udemy Business Help Center

All support articles have been moved to the Udemy Business Help Center and the help center link in the support menu has been updated accordingly. Articles for Leadership Academy contain “Leadership Academy” in the title to distinguish them from other Udemy Business articles.

For support questions, please leverage the Leadership Academy options in the contact form in the help center, which will create a more streamlined support experience. We will also remove corpu.com support email addresses from the support menu on all sites by June 30 to increase support efficiency. 

What's Next

• Learner transcript (currently in discovery): Transcript detailing an individual learner’s learning and performance history for admins
• Fixing bug where course creators can create a Video activity without selecting or uploading a video, causing an error when learners attempt to access the activity.
• Continuation of modernization and infosec initiatives: Enhancing the speed and security of our platform.

Platform Improvements

• Updating timestamp formatting in community utilization report. 

Bug Fixes

• Fixed bug where admins could not remove a learner’s manager in the Admin Tools Members page.
• Adding the sender’s email address as the reply-to address when sending a message to a Moderator so that Moderators can click ‘reply’ and respond to learners’ messages appropriately.
• On June 8th, fixed issue where learners could not access the course feedback survey.

We are pleased to share details about this month’s release, focused on improving the email notification experience for learners and modernizing the platform. 

Platform Improvements:

• Email Template Improvement: Updated email templates to enhance the learner experience and streamline support.
  • Improved guidance in discussion notifications to help learners better re-engage in course discussions. 
  • Removed the "friendly name" from the sender field on all templates, which previously led to incorrect contact auto-saving.
  • Added a signature field to email template responsible for messages to individual learners.
• Updated the default name of the featured user group from "Course Moderator" to "Moderator" to align with the term currently used.
• Enhanced data security and increased page reaction speed in the platform. 
  • Updated course feedback survey, cohort update activity, and cohort members pages to the latest web interface technologies

What's Next:

• Global backpack: Single backpack for all completed courses accessible via the My Courses page, containing all items (notes, reflections, discussion posts, saved activities) from each course backpack and exportable via CSV.
• Learning center: Migrating the Udemy Business Leadership Academy learning center to the Udemy Business Help Center (HC).
  • Updated link in site footer to Udemy Business HC.
  • Remove mentions of academysupport@corpu.com and support@corpu.com in support menu.
  • Creation of Leadership Academy form fields in contact form in Udemy Business HC.
• Fixing bug where course creators can create a Video activity without selecting or uploading a video, causing an error when learners attempt to access the activity.
• Continuation of modernization and infosec initiatives: Enhancing the speed and security of our platform.

Bug Fixes

• Fixed issue where courses in Preview were not visible to some admins from the course navigation menu in the header.
• Fixed issue where new users cannot be created if they have a plus sign in their email address.
• On May 19, fixed issue that led to data inaccuracies in system dashboards.

We are pleased to share details about this month’s release which have been implemented to provide enhanced security for your data, as well as to increase the page reaction speed in the platform. Specific updates include:

• Transitioned database architecture to the latest AWS cloud technologies
• Updated Admin Tools > Members page to the latest web interface technologies 

In the coming months, we will be making additional updates to continue to modernize our code and provide greater security and speed.

Bug Fixes

• Fixed issue where users show as Active in the detailed Members page, even if they were deactivated.
• Updated timestamp formatting in Admin Tools Members page.
• Fixed issue where the Admin Tools Members search was case sensitive.
• Fixed issue where old fonts and colors appear when deleting a module or lesson with one or more lessons/activities beneath it
• Updated to the Udemy Business logo on the technology test page 
• Removed lines around locked course activities in the course map

What’s Next

• Email template improvement: Updating email templates to reduce the number of misrouted support tickets and to enhance the learner experience.
  • Improving guidance and calls to action in discussion-based email notifications, helping learners better navigate to discussions to continue the dialogue.
• Standardizing the “from” field across email templates to reduce risk of incorrect auto-saving of contacts by email clients.
• Adding signature block to messages sent to individual users.
• Global backpack (currently in discovery): Single view of all backpack items (notes, reflections, discussion posts, saved activities) from each course backpack, as well as the ability to export specific items to keep as reference outside the platform.
• Continuation of modernization and infosec initiatives: Enhancing the speed and security of our platform.

Udemy Business is excited to announce the release of new fonts throughout the cohort platform! 

This update, along with the recent logo and color palette changes, provides an updated user experience that aligns the platform with the Udemy Business branding.

Below are images of how the new fonts appear in the platform:

Course player:

Course page:

Profile:

PGP encryption for SFTP exchange

We take your data security seriously at Udemy, so we have added an additional layer of encryption: PGP (Pretty Good Privacy). This powerful tool further protects all data transferred via SFTP between your system and Udemy Business. Learn more about how to enable PGP encryption for your automated data exchanges.

If you're interested in learning more about our automated data exchange capabilities, please contact your Udemy Business Customer Success representative to learn more.

Upcoming changes to font

• This quarter, we will be updating the font used throughout the platform. This work, along with the recent updates of the overall color palette and logo changes, provides an updated user experience that aligns to the Udemy Business branding. 

Platform improvements

• Giving course progress bars an accessible name, increasing accessibility in the course experience by helping learners better understand their progress in the course how far along in the course they are

Udemy Business is pleased to announce the launch of our newly rebranded cohort learning platform. This rebranding initiative includes updates to the color palette used in the CorpU platform, emails and Learning Center so that the product closely aligns to Udemy Business.

Platform Improvements

• Revised terms link to align to the Udemy Business terms URL. 

Bug fixes

• Fixed issue where admins could not sort Results by Dimension tables in analytics dashboards.
• Updated My Team tour to come after, not concurrently with, new user modal and to better showcase the My Learners section of the dashboard.
• Resolved missing Advocacy bar and score in High Impact Learning Dashboard.

This month's release highlights our most recent product improvements and fixes so that you stay informed about what's new on CorpU.

What's New

Important new improvements and fixes coming to CorpU on January 4th

Accessibility Improvements

The January 4th release of CorpU delivers a participant experience that now adheres to the accessibility guidelines and principles which are set by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. The assistive technologies VoiceOver and Lighthouse are used to test the CorpU end-user experience for accessibility and quality. Web Content Accessibility Guidelines – are referenceable technical standards that explain how to make web content more accessible to people with disabilities – are stable. These guidelines are organized around the following four principles, which lay the necessary foundation for anyone to access and use web content. These guidelines ensure all content is:

• Perceivable - all users must be able to perceive the information being presented
• Operable - all users must be able to operate the interface
• Understandable - all users must be able to understand and easily operate the interface
• Robust - all platform features throughout the participant experience  should remain accessible

To learn more about the WCAG principles and standards, visit the Web Content Accessibility Guidelines (WCAG) Overview.

Improvements

• All emails generated by the platform are now accessibility compliant, including the use of keyboard controls and screen readers.

Bug Fixes

Corrections to bugs that have been identified in our product

• Corrected an issue where "liking" a discussion post would cause the users focus to be pushed back to the top of the page
• Fixed a Russian translation issue within the course reflection activity

Coming Soon

Upcoming features and enhancements on our roadmap

• Improved email accessibility experience

This month's release highlights our most recent product improvements to keep you informed about what's new on the platform.

Updated platform branding

As you might be aware, Udemy, Inc. acquired CorpU last year. To reflect this change, the CorpU platform will be adopting Udemy’s look and feel. Over the next several months or so, we will be updating the CorpU platform with Udemy branding, such as logos, colors, and fonts. 

• This month, we replaced the CorpU logo with the Udemy Business logo within the platform and in platform emails. Note: The Udemy logo will not replace your organization’s logo anywhere it is currently used. 

New Learner Communication Report

Our new Learner Communication Report provides admins a simple way to view all data that learners have submitted in the system through course activities. With this report, admins can easily review topics covered across the cohort and identify interesting insights or comments to share with leadership during and after a course is delivered. The Learner Communication Report allows admins to…

• View all discussion posts and replies submitted by learners in a course.
• View all discourse and attachments submitted by learners in a course, including breakout group activities.
• View submitted files from all dropbox and cohort collaboration activities.

Learn about this new admin report.

Improvements

• In an effort to minimize unwanted emails, My Team manager emails are no longer sent for archived and trashed courses.

Bug Fixes

• Fixed misaligned text in new course map.
• Enabled Moderators, without course builder permissions but with admin tools icon, to manage breakout groups.
• Fixed logo size issue in the new user welcome overlay in platform.
• Corrected typo in My Team manager email template where “On Track” learners were labeled as “No Show.”

This month's release highlights our most recent product improvements and fixes so that you stay informed about what's new on the platform. 

Improvements

• Added “Show Less” button in the My Learners section of the My Team dashboard, allowing managers to logically collapse their data view.
• Display “Never” in the My Team dashboard under “Last Active” for learners that have not yet logged in, giving more clarity to managers regarding a learner’s system usage.

Learner Communication Report

Our new Learner Communication Report, currently in development, will provide admins a simple way to view all data that learners have submitted in the system through course activities, such as discussion posts/replies, dropboxes, breakout groups, etc.

With the new Learner Communication Report, admins can…

• View all discussion posts and replies submitted by learners in a course or program
• View all attachments submitted by learners in a course or program, including from breakout group activities
• Download the report to CSV

More details to come, including an article in our Learning Center, as the report is closer to release.

This month's release highlights our most recent product improvements and fixes so that you stay informed about what's new on the platform. 

What’s New

Based on your feedback, we’ve streamlined the course module navigation experience! All modules within a course or program are now visible within the course map, with the current module automatically opened. 

• Easily view previous and upcoming modules.
• View the names as well as the start and end dates associated with each module.
• Open and close a module by clicking the arrow on the left of the module name.

Bug Fixes

• Corrected misaligned checkmark when activity is completed.
• Addressed issue where the message modal doesn’t automatically close after sending the Moderator a message in course.
• My Team 
  • Addressed issue of emails sending when My Team is turned off.
  • Updated formatting and incorrect verbiage in email template.
  • Corrected course counts in My Learners section of dashboard.

This month's release highlights our most recent product improvements and fixes so that you stay informed about what's new on the platform. 

What’s New?

Bug Fixes

Corrections to bugs that have been identified in our product

This month’s release highlights our most recent product improvements and fixes so that you stay informed about what’s new on the platform.

What’s New

Important new features coming to CorpU on May 31st.

We have heard your feedback and are proud to announce the release of our updated and redesigned Learning Center! 

Whether you are a learner or an admin, you can now use the Learning Center to discover more about our platform, troubleshoot issues, and build, manage, and take courses. 

What’s New

• 150+ new articles not previously included in the Learning Center.
• Refreshed content incorporates new UI and functionality to support and troubleshoot any questions that arise.
• Organized, role-based labels provide easy navigation “For Admins” and “For Learners.” 
• Improved search functionality and topic lists make it easy to find the most up-to-date information.

How to Visit the Learning Center

Click the Support link on the site footer. Then, click the Learning Center link. You can also bookmark this link for future access.

The Learning Center will continue to be updated as new features are released. 

Improvements

Smaller enhancements we have made to our product

• Learning Center added as a default support option on the login page.

Bug Fixes

Corrections to bugs that have been identified in our product

• Corrected an issue where batch CSV uploads were adding characters in the left-most column.
• Removed outdated image from self-registration page.

This month's release highlights our most recent product improvements and fixes so that you stay informed about what's new on CorpU.

What's New

Important new improvements and fixes coming to CorpU on February 28th

Accessibility Improvements

The February 28th release of CorpU delivers an improved email experience that now adheres to the accessibility guidelines and principles which are set by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. The assistive technologies VoiceOver and Lighthouse are used to test the end-user experience for accessibility and quality. Web Content Accessibility Guidelines – are referenceable technical standards that explain how to make web content more accessible to people with disabilities – are stable. These guidelines are organized around the following four principles, which lay the necessary foundation for anyone to access and use web content. These guidelines ensure all content is:

• Perceivable - all users must be able to perceive the information being presented
• Operable - all users must be able to operate the interface
• Understandable - all users must be able to understand and easily operate the interface
• Robust - all platform features throughout the participant experience should remain accessible

To learn more about the WCAG principles and standards, visit the Web Content Accessibility Guidelines (WCAG) Overview.

Improvements

• All emails generated by the platform are now accessibility compliant, including the use of keyboard controls and screen readers. Additional accessibility improvements include:
  • All images now contain alternative text to better support the use of screen readers
  • Fonts have been updated to align with WCAG standards including a larger minimum font size to ensure all emails are easily readable
  • All buttons now have a large clickable area making it easier for learners to access
  • Color contrast has been improved across all buttons and images to improve visibility

Bug Fixes

Corrections to bugs that have been identified in our product

• Corrected an issue where My Team would not translate properly to German
• Fixed an issue where the last question presented at the end of course survey would not be translated properly to a learners desired language preference