Learn More About Udemy Business & Our Plans

  • Overview: Value Added Tax (VAT) and Goods and Services Tax (GST)

    This article provides an overview of the Value Added Tax (VAT) and Goods and Services Tax (GST) treatment across different countries for Udemy.

    Overview

    Business-to-business (B2B) customers refer to VAT/GST registered customers, while business-to-consumer (B2C) customers are private individuals or businesses without VAT/GST registration.

    Tax regulations require Udemy to charge Value Added Tax (VAT) or Goods and Services Tax (GST) to all B2C customers located in the below listed countries.

    Udemy is not required to apply VAT/GST on services for B2B customers in the EU and many other countries if a valid VAT number/Tax ID is provided. Customers may add their VAT number/Tax ID to their billing information. If customers do not provide a valid VAT number/Tax ID, VAT/GST will be charged at the rate of their specific country.

    If you do not have a valid VAT number/Tax ID but believe you should not be charged, please provide Udemy Business with valid proof of the exemption of VAT as issued by local government authorities. 

    Country-specific tax rates and treatment

    Below is a detailed list of countries and tax rates where Udemy Inc. is registered.

    Please note: This list of countries and tax rates is subject to change in accordance with changes in global tax laws, regulations, and statutes.

    Europe, Middle East, and Africa (EMEA)

    Jurisdiction Tax Rate Comments
    Albania 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Albanian VAT ID.
    Armenia 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Armenian VAT ID.
    Austria 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Austrian VAT ID.
    Bahrain 10% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Bahraini VAT ID.
    Belarus 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Belarus VAT ID.
    Belgium 21% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Belgian VAT ID. 
    Bulgaria 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Bulgarian VAT ID.
    Croatia 25% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Croatian VAT ID.
    Cyprus 19% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Cyprian VAT ID.
    Czech Republic 21% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Czech VAT ID.
    Denmark 25% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Danish VAT ID.
    Estonia 22% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Estonian VAT ID.
    Finland 25.5% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Finish VAT ID.
    France 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid French VAT ID.
    Georgia 18% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Georgian VAT ID.
    Germany 19% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid German VAT ID.
    Greece 24% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Greek VAT ID.
    Hungary 27% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Hungarian VAT ID.
    Iceland 24% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Icelandic VAT ID.
    Ireland 23% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Irish VAT ID. 
    Italy 22% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Italian VAT ID.
    Kenya 16% VAT is collected for all services for both business (B2B) customers and private consumers (B2C)
    Latvia 21% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Latvian VAT ID.
    Lithuania 21% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Lithuanian VAT ID.
    Luxembourg 17% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Luxembourgian VAT ID.
    Malta 18% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Maltese VAT ID.
    Moldova 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Moldovan VAT ID.
    Netherlands 21% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Dutch VAT ID.
    Nigeria 7.50% VAT is collected for all services for both business (B2B) customers and private consumers (B2C)
    Norway 25% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Norwegian VAT ID.
    Oman 5% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Omani VAT ID.
    Poland 23% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Polish VAT ID.
    Portugal 23% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Portuguese VAT ID.
    Romania 19% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Romanian VAT ID.
    Russia 20% VAT is collected for all services for both business (B2B) customers and private consumers (B2C)
    Saudi Arabia 15% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Saudi VAT ID.
    Serbia 20% VAT is collected for all services for both business (B2B) customers and private consumers (B2C)
    Slovakia 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Slovakian VAT ID.
    Slovenia 22% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Slovenian VAT ID.
    South Africa 15% VAT is collected for all services for both business (B2B) customers and private consumers (B2C)
    Spain 21% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Spanish VAT ID.
    Sweden 25% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Swedish VAT ID.
    Switzerland 8.1% VAT is collected for all services for both business (B2B) customers and private consumers (B2C) unless the customer provides an International Organization exemption certificate.
    Tanzania 18% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Tanzanian VAT ID.
    Türkiye 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Turkish VAT ID.
    UAE 5% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Emirati VAT ID.
    UK 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid UK VAT ID.
    Ukraine 20% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Ukrainian VAT ID.

     

    Latin America (LATAM)

    Jurisdiction Tax Rate Comments
    Chile 19% As a Remote Seller, Udemy is required to apply VAT to services unless the customer is VAT-registered in Chile and provides a valid Chilean RUT ID.
    Colombia 19% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a Colombian RUT. 
    Mexico 16% VAT is applied to all services for both private consumer (B2C) and business (B2B) customers.

     

    Asia Pacific (APAC) 

    Jurisdiction Tax Rate Comments
    Australia 10% Udemy has a permanent establishment in Australia. Thus, GST will be charged to all Australian customers regardless of whether they provide an ABN number or not.
    Cambodia 10% VAT is collected for all services for both business (B2B) customers and private consumers (B2C)
    India 18% All purchases are made from Udemy India LLP. GST is applied to all services for both private consumer (B2C) and business (B2B) customers, except in case of SEZ supplies.
    Indonesia 11% VAT is charged to all services for both private consumer (B2C) and business (B2B) customers because Udemy was appointed as VAT collector and is obligated to collect tax.
    Japan 10% JCT is applied to all purchases made on udemy.com.
    Kazakhstan 12% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Kazakh VAT ID.
    Malaysia 8% SST is applied to all services for both private consumer (B2C) and business (B2B) customers.
    New Zealand 15% As a Remote Seller, Udemy is required to apply GST to services unless the customer provides a valid New Zealand GST ID.
    Singapore 9% As a Remote Seller, Udemy is required to apply GST to services unless the customer provides a valid Singaporean GST ID.
    South Korea 10% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid South Korean VAT ID.
    Taiwan 5% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Taiwanese VAT ID. Your invoice number is your eGUI number.
    Thailand 7% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Thai VAT ID.
    Uzbekistan 12% As a Remote Seller, Udemy is required to apply VAT to services unless the customer provides a valid Uzbekistani VAT ID.
    Vietnam 5% VAT is applied to all services for both private consumer (B2C) and business (B2B) customers.

     

    Canada

    Jurisdiction Tax Rate Comments
    Alberta 5% As a Remote Seller, Udemy is required to apply GST to services unless the customer provides a valid Canadian GST ID.
    British Columbia 12% As a Remote Seller, Udemy is required to apply GST (5%) and Provincial Sales Tax (PST, 7%) to services unless the customer provides a valid Canadian GST ID and a PST exemption certificate.
    Manitoba 5% As a Remote Seller, Udemy is required to apply GST to services unless the customer provides a valid Canadian GST ID.
    New Brunswick 15% As a Remote Seller, Udemy is required to apply HST to services unless the customer provides a valid Canadian GST ID.
    Newfoundland and Labrador 15% As a Remote Seller, Udemy is required to apply HST to services unless the customer provides a valid Canadian GST ID.
    Northwest Territories 5% As a Remote Seller, Udemy is required to apply GST to services unless the customer provides a valid Canadian GST ID.
    Nova Scotia 15% As a Remote Seller, Udemy is required to apply HST to services unless the customer provides a valid Canadian GST ID.
    Nunavut 5% As a Remote Seller, Udemy is required to apply GST to services unless the customer provides a valid Canadian GST ID.
    Ontario 13% As a Remote Seller, Udemy is required to apply HST to services unless the customer provides a valid Canadian GST ID.
    Prince Edward Island 15% As a Remote Seller, Udemy is required to apply HST to services unless the customer provides a valid Canadian GST ID.
    Quebec 14.98% As a Remote Seller, Udemy is required to apply GST (5%) and Quebec Sales Tax (QST, 9.975%) to services unless the customer provides a valid Canadian GST ID and Quebec QST ID.
    Saskatchewan 11% As a Remote Seller, Udemy is required to apply GST (5%) + PST (6%) to services unless the customer provides a valid Canadian GST ID and an SK Reseller certificate.
    Yukon 5% As a Remote Seller, Udemy is required to apply GST to services unless the customer provides a valid Canadian GST ID.

    Other countries

    If you reside in the U.S., learn about our sales tax requirements for Udemy in the United States.

    If you are located in a country not listed above, no VAT/GST will apply.

    Additional questions?

    For further assistance, please reach out to the Udemy Business Support Team.

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  • Overview: Sales Tax (U.S. Only)

    This article provides an overview of Udemy's sales tax requirements for purchases made by organizations located in the United States.

    Udemy, Inc. collects state and local sales tax on its products as required by applicable sales tax regulations. The taxability of Udemy Business offerings may change from time to time in accordance with changes in tax laws, regulations, and statutes.

    Applicable states for sales tax

    Sales tax will be added to purchases by organizations with shipping addresses located in the following states or territories:

    Please note: If you have a signed order form or another signed agreement with Udemy that governs your organization’s purchase of Udemy Business, your taxed amount will correspond to the "Ship to" address on your invoice.

    • Arizona
    • City of Denver, Colorado
    • Connecticut
    • District of Columbia
    • Hawaii*
    • Iowa
    • Kentucky
    • Maryland
    • Massachusetts
    • New Mexico
    • New York
    • Ohio
    • Pennsylvania
    • Puerto Rico
    • Rhode Island
    • South Carolina
    • South Dakota
    • Tennessee
    • Texas
    • Utah
    • Vermont
    • Washington
    • West Virginia

    *For shipping addresses in Hawaii, General Excise Tax (GET) will be passed on to the organization.

    Exemptions to sales tax

    Organizations in the U.S. with a tax-exempt status can reach out to the Udemy Business Support Team to process their tax exemption. 

    To request a tax exemption, organizations need to provide the following:

    1. A copy of the tax exemption certificate.

    • For corporate billing, please provide a fully executed copy of the tax exemption certificate corresponding to the "Ship to" state/territory on the invoice. This certificate will be used to issue a tax credit for the amount charged on the invoice.

    Additional tax questions

    For additional questions regarding sales tax, we recommend consulting your local tax authority.

    For questions regarding purchases made through a Udemy sales representative or that employ corporate billing, please contact the Udemy Business Support Team.

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  • Team Plan Pricing and Purchasing: FAQ

    This article includes frequently asked questions we receive related to pricing and purchasing for our Team Plan subscription.

    Table of contents

    What is the cost?

    Team Plan is an annual subscription priced per person. When purchasing Team Plan, payment for the entire subscription term is required in full. Pricing may vary, depending on several factors, including the location of your account. 

    The price for a Team Plan subscription is calculated using the following formula:  number of users x the applicable price per a user's license + applicable taxes.  Learn more.

    Is a free trial available?

    Free trials are available for Udemy Business accounts in most regions. Review information about Team Plan in your region and whether you're eligible for a free trial.

    • Please note: the free trial for our Team Plan offering is limited to one free trial per organization. After an organization has initiated a Team Plan free trial, no further free trials are permitted.

    Can I skip the free trial?

    If you prefer to start your subscription immediately, you can select the buy now option located below the Free Trial button.

    How many users can I buy Team Plan for?

    Team Plan is a self-serve Udemy subscription designed for teams or organizations that need on-demand learning. Depending on the region your organization is located in, the minimum license requirement for Team Plan is 2 or 5, and the maximum seat count is 20 to 50. The number of minimum licenses required in your region will be indicated during checkout.

    Can I add more users during my subscription?

    Yes. Learn how to add more licenses to your subscription.

    Does the administrator require a license?

    Yes. In order to access your Udemy Business learning account, you, as an account admin, must occupy a license. This means if you purchase Team Plan for 5 users, you will occupy one seat, and you’ll be able to invite four additional team members to your account.

    Can I pay monthly?

    No. At this time, only an annual payment option is available.

    What currencies do you accept?

    We currently accept payments in American Dollars (USD). 

    Additionally, for organizations in specific countries, we also accept payments in the following currencies: 

    • Australian Dollar (AUD)
    • Brazilian Real (BRL)
    • British Pound (GBP)
    • Canadian Dollar (CAD)
    • Chilean Peso (CLP)
    • Colombian Peso (COP)
    • Egyptian Pound (EGP)
    • Euro (EUR)
    • Indian Rupee (INR)
    • Indonesian Rupiah (IDR)
    • Israel Shekel (ILS)
    • Japanese Yen (JPY)
    • Malaysian Ringgit (MYR)
    • Mexican Peso (MXN)
    • Nigerian Naira (NGN)
    • Norway Krone (NOK)
    • Peruvian Sol (PEN)
    • Philippine Peso (PHP)
    • Polish Zloty (PLN)
    • Singaporean Dollar (SGD)
    • South African Rand (ZAR)
    • South Korea Won (KRW)
    • Taiwan New Dollar (TWD)
    • Thailand Baht (THB)
    • Turkish Lira (TRY)
    • Romanian Lei (RON)
    • Vietnam Dong (VND)

    Can I pay via check, sales order, or purchase order?

    Not at this time. All Team Plan payments must be made via a credit card online.

    What is your refund policy?

    As stated by in our Udemy Business Agreement, under section 8, we do not accept refunds at this time. All purchases are final and non-refundable. Note: refunds for taxes that have been charged may be refunded. See below for more information.

    I have paid taxes on my purchase but I have a tax exemption certificate. Am I eligible for a tax refund?

    Yes. Please send your certificate to Udemy Business Support and we will process a refund for any taxes applied to your Team Plan purchase. 

    How can I renew my Team Plan subscription?

    Learn how to manually renew your team plan subscription or set up automatic renewals.

    My business qualifies for a tax exemption. How do I provide relevant documentation so that I’m not charged tax on my subscription?

    The Udemy Business Master Services Agreement (MSA) outlines applicable transaction taxes as the responsibility of our customers. As such, Udemy Business invoices now include a transaction tax, such as VAT, GST, or sales tax, in addition to your Team Plan subscription total, as required by law based on where your licenses are being consumed.

    Customers who are exempt from these taxes can contact Udemy Business Support and request for a refund on any taxes applied to their Team Plan purchase.

     

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  • What is Udemy Business?

    Udemy Business is a next-gen learning solution that transforms the workplace learning experience through a consumer-first on-demand learning solution. Built for businesses striving to be at the forefront of innovation, Udemy Business offers fresh, relevant learning anytime, anywhere. The collection features thousands of high-quality courses, taught by real-world experts, which cover a wide range of topics from development and IT to design, leadership and stress management. In addition to its curated content collection, organizations can also securely host and distribute their own proprietary content.

    Learn more about many of the companies that leverage Udemy Business for their learning needs.

     

    Read article

  • What is Udemy Business Pro?

    Available as an add-on to a Udemy Business enterprise license, Udemy Business Pro provides a deeper learning experience that accelerates learning across key roles in information technology, development, and data & analytics. By assessing and guiding learners, Udemy Business Pro enables technical professionals to achieve their learning and business outcomes more effectively.

    Udemy Business Pro offers: 

    Udemy paths

    Pre-built, Udemy paths combine top courses, hands-on practice opportunities, and assessments to provide learners with the instruction and practice they need to achieve a specific learning objective. Learn more about Udemy paths.

    Assessments

    Assessments evaluate learners’ skills, identify their readiness to work on a project, join a new team, or get certified; based on the assessment score, the learner will be guided to course recommendations (with specific sections highlighted) to deepen their knowledge. Learn more about assessments.

    Workspaces

    Workspaces provide learners with access to risk-free virtual technical environments to practice skills in key technologies. Learn more about workspaces.

    Labs

    With labs, learners will gain hands-on, real-world practice to sharpen their technical skills. Learn more about labs.

    How to assign and remove Udemy Business Pro licenses

    Learn how Udemy Business admins can assign and remove Udemy Business Pro Add-on licenses for learners. 

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  • What is Team Plan? FAQ

    This article includes frequently asked questions we receive regarding the Team Plan subscription and what it includes.

    • Have questions about Team Plan pricing and purchasing? Learn more.

    Below are answers to some of the most frequently asked questions we receive regarding Team Plan.

    What is Team Plan? 

    Team Plan is a self-serve Udemy subscription designed for teams or organizations that need on-demand learning. Depending on the region your organization is located in, the minimum license requirement for Team Plan is 2 or 5, and the maximum seat count is 20 to 50.

    With a subscription to Team Plan, your team will gain access to thousands of the highest-rated business and technical courses from Udemy so you can upskill your team and drive business outcomes.

    What is the cost?

    Learn more about Team Plan pricing and purchasing.

    What are the license requirements for Team Plan?

    Team Plan is a self-serve Udemy subscription designed for teams or organizations that need on-demand learning. Depending on the region your organization is located in, the minimum license requirement for Team Plan is 2 or 5, and the maximum seat count is 20 to 50.

    Which courses are included in the Team Plan subscription?

    You and your team will have on-demand access to a collection that features thousands of professional courses across some of the most important business and technical topics. These top-rated courses on Udemy have been curated from Udemy.com; our global content marketplace powered by millions of students and thousands of instructors. Our content curation team is consistently monitoring our course collection to ensure we only include the most engaging courses from Udemy.com. You can view the full content collection or explore the courses by creating your free trial account (where applicable. Learn more.)

    What language are the courses in?

    Courses offered will depend on the location of your account. English courses are always included.

    How is Team Plan different from Udemy.com?

    Team Plan is a product offered by Udemy Business, Udemy’s business offering for organizations that prefer self-service for on-demand learning.

    How is Team Plan different from Enterprise Plan?

    Team Plan is designed for teams and organizations of 2-20 people. The Enterprise Plan is a product designed for larger departments and organizations of 21 or more people. Both plans offer the same course collection of high-quality professional content. The Enterprise Plan includes additional features such as SSO support, API integration, and advanced analytics.  Learn more about the differences between the two plans.

    Can I customize our team’s account with our organization’s logo or branding?

    Yes! Team Plan accounts can be customized to include your organization’s name, logo or icon. In addition, you can also upload a background to reflect your organization’s brand. At the time of the account creation, you can also provide a unique URL that is directly related to your Team Plan Account. For example, if your company name is acme, your account URL could be acme.udemy.com.

    What reporting and insights are available?

    Team Plan subscribers have access to basic analytics through the User Adoption Funnel, which helps you understand how many and which users have logged in to your Udemy Business account and started using it. User Adoption information can also be exported via a CSV file. Learn more.

    What if I have more questions about Team Plan?

    If you have any additional questions regarding Team Plan, please contact Udemy Business Support.

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  • What is The Account Owner’s Role in Udemy Business?

    This article outlines what an owner is for a Udemy Business account and includes answers to commonly asked questions regarding the role.

    Who is the account owner for a Udemy Business account?

    The owner in a Udemy Business account is the main point of contact for an organization.

    For Team Plans, this is the person who purchases the plan. For Enterprise Plans, your organization’s Account Executive and Customer Success representative will help to determine who will be assigned the owner at launch.

    Please note that each Udemy Business organization must have an email contact that is set as the owner.

    Can organizations have more than one owner listed for a Udemy Business account?

    No. Organizations cannot have more than one owner designated for their Udemy Business accounts. For Enterprise Plan customers, please reach out to your Customer Success representative if this poses any issues so they can work with you directly to reach a resolution.

    Can our organization request to have the account owner changed?

    Yes. For Team Plans, requests to have an account owner changed can be submitted to Udemy Support. For Enterprise Plans, please reach out to your Customer Success representative.

    Account admins are not able to make any changes to an owner. For example, an attempt to deactivate, anonymize or change their role will result in an error.

    What operations can owners perform in an Udemy Business account?

    The owner role can perform all the same operations as an admin in the account, without restrictions (access to insights and reporting, managing account access, assigning courses and learning paths, etc.)

    For Enterprise accounts, the owner will also be given ownership of any existing learning paths and custom courses when the creator/owner of the course/path is deactivated from the account.

    What are owners responsible for in a Udemy Business account?

    The owner of a Udemy Business account is the primary point of contact for all of that organization’s learners and as such, all learner requests submitted to Udemy Business Support pertaining to the administration of the account will be routed to the owner. This includes, but isn’t limited to:

    • Requests to be invited to join the account
    • Requests to modify role permissions
    • Requests to be deactivated or anonymized from the account
    • Requests from deactivated learners requesting their certificates of completion
    • Requests to modify profile information (eg: email, profile name)**

    **Enterprise accounts can choose whether or not to allow their learners to modify profile information directly from within their individual accounts. For organizations that don’t wish for learners to be able to take this action on their own, applicable requests Udemy Business Support receives will be routed to the owner, who can, in turn, grant approval to our team to initiate the modifications. Note that this does not apply to organizations that utilize SCIM to automate user and group management.

    Please reach out to your Customer Success representative if you have any questions regarding the organizational settings of your account.

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  • Udemy Business Pro Security Overview/FAQ

    This article includes an overview of Udemy Business Pro security protocols, as well as answers to frequently asked questions we receive regarding them.

    Product Description

    Udemy Business Pro is a premium add-on that enhances our Udemy Business offering by providing a deeper learning experience for professionals in Information Technology, Development, and Data & Analytics. Udemy Business Pro helps learners achieve their learning outcomes through immersive engagement of Udemy Business (UB) courses with features such as Udemy Paths, Assessments, Workspaces, and Labs that guide, challenge, reinforce and support learning. 

    Subprocessors: Udemy Business Pro Labs and Workspaces utilize subprocessors AWS, Azure, and Vocareum.

    • AWS is a cloud hosting provider used in the delivery of Udemy Business Pro. Udemy Business Pro workspaces leverage an AWS account that is isolated from the rest of Udemy’s services.
    • Udemy Business Pro leverages Vocareum virtual computing lab environments, where users can conduct hands-on technical training through the Udemy platform. Vocareum runs on AWS or Azure, depending on which lab environment you’re in.

    Udemy’s security program and Udemy Business Pro

    Udemy’s security program is governed by a controls framework consisting of consolidated requirements from data protection laws, regulatory bodies, industry best practices, business objectives, and additional standards, including:

    • ISO 27001
    • General Data Protection Regulation (GDPR)
    • CIS CSC 20
    • COSO Principles

    Udemy’s Information Security and Product Engineering teams are responsible for designing and implementing Udemy’s Security framework across the Udemy infrastructure and applications and features such as Udemy Business and Udemy Pro respectively. Udemy’s Privacy team provides oversight on alignment to applicable Data Privacy laws (e.g., CCPA, GDPR).

    Udemy conducts due diligence and security assessments of all subprocessors and service providers and executes confidentiality and data processing agreements, obligating third parties to applicable data privacy and data security standards. Requirements of our service provider management program include:

    • Authorized onboarding and off-boarding of all third-party services are completed using a process designed to address privacy and security considerations thoroughly and consistently.
    • Risk tracking, control evaluations, and corrective actions of all third parties are done using a governance, risk management, and compliance (GRC) solution. 
    • Standard requirements such as security certifications are confirmed before vendors are approved. 
    • Security validation checks are performed during pre and post-implementation to ensure the discovery, tracking, and resolution of security issues. 
    • A GDPR-compliant DPA and other agreements are executed to ensure that our service providers adhere to our high data privacy and security standards.
    • Annual due diligence of all high-risk vendors is performed to ensure compliance.
    • All high-risk third-party vendors must comply with our Business Impact Analysis strategies, vulnerability management guidelines, and penetration testing (annual reports).

    Frequently Asked Questions (FAQs):

    Where is the data stored?

    For Assessments:

    Assessment answers are stored on Udemy systems.

    For Labs:

    For any code written in AWS, Azure, and Data Science labs, the practice code (and data) is stored in Vocareum, which is hosted on AWS or Azure.

    For any code that is written in Software labs, the practice code and data are stored in Udemy's infrastructure and are hosted in AWS or Azure.

    For Udemy Paths: 

    Udemy Paths do not include any user-related or user-inputted data.

    Will users be able to upload data into these tools and who will have access to it?

    For Assessments: 

    Users are restricted to answering multiple-choice questions (e.g., single or multiple-choice options) and optionally provide feedback in the form of free text to provide feedback on questions. No other data can be uploaded.

    For Labs:

    For AWS/Azure labs, users may upload data to AWS/Azure, where AWS/Azure and Vocareum have access to the data.

    For Data Science labs workspaces, users may upload data to R Studio or Jupyter Notebook which is run on Vocareum infrastructure, where Vocareum [and AWS] have access to it. 

    Software Development labs run on infrastructure that is owned by Udemy and is hosted in AWS or Azure. Udemy Business and AWS or Azure will have access to Software Development labs data.

    Students/Learners can upload files in their labs environment via lab Integrated Development Environment (IDE).

    Please note: All lab workspaces have 3-hour sessions. Any data that is entered in the workspace is automatically erased (irreversibly) at the end of the 3-hour session.

    For all labs, feedback forms will allow students to send feedback that may be forwarded to the instructor.

    For Udemy Paths:

    No data can be uploaded in Udemy Paths.

    What user activity is logged in these tools?

    In addition to the user activity tracking in Udemy Business:

    For Assessments: 

    Udemy logs the user/learner starts, finishes, attempts to answer a question, feedback, and whether the user correctly answers a question. 

    For Labs: 

    Udemy logs learner starts, finishes, button clicks, times when workspaces are active, task completion, lab completion, times when lab is active, and number of lab attempts. Vocareum, AWS, and Azure log additional service-level details.

    For Udemy Paths: 

    Udemy logs user enrollment, progress, and completion of a path.

    Do customers have access to the user activity logs?

    Customers do not have access to raw activity logs, but customers do have access to some usage data through Udemy Business Admin insights reporting. 

    Does the Udemy Business Admin console provide access to Udemy Business Pro user activity insights reports?

    Yes, the Udemy Business Admin console enables Admins to export reports and selected access and usage data. Learn more about Udemy Pro Insights.

    Is any personally identifiable information (PII data) shared with sub-processors hosting Udemy Business Pro?

    No, Udemy Business Pro does not require the collection or processing of any PII. Users do not need to enter any company credentials other than those generated by Udemy for the Workspace. Connections are authenticated using non-PII temporary lab credentials from existing Udemy Business sessions. Optional in-product surveys request an email address.

    Is there a way to limit which specific users (or groups) will have access to Udemy Business Pro?

    Yes. Only users, group admins, and admins who are assigned Udemy Business Pro licenses will be able to access Udemy Business Pro features & data.

    Is there a way to prevent users from uploading unwanted data into Udemy Business Pro?

    We can generate in-product banners to remind your learners to not upload any proprietary information into Labs or Workspaces.

    What URLs and IP addresses will customers need to allowlist for Udemy Business Pro AWS and Vocareum Labs?

    Review the URLs and IP addresses Udemy Business Pro customers will need to allowlist. 

    What are the system requirements for customers to use Udemy Business Pro?

    Review the system requirements for Udemy Business.

    Do you have more questions?

    Please contact your Udemy Business Account Executive, Customer Success Manager, or Udemy Business Support with any additional questions.

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  • Nonprofit Plan FAQ

    The Udemy Business Nonprofit Plan is a special, more affordable, pricing of our Udemy Business Enterprise Plan. The Nonprofit Plan is available to all registered U.S. 501(c)(3) organizations. Your organization must have a valid Employer Identification Number (EIN) to qualify as a Nonprofit. The plan offers an annual subscription to thousands of Udemy’s best courses to a minimum of 21 users. Review specifics on what is included in the Nonprofit Plan.

    Below are answers to some of the most frequently asked questions we receive regarding the Udemy Business Nonprofit Plan.

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    What is the cost?

    Since nonprofit organizations around the U.S. come in all shapes and sizes, our sales team wants to work closely with you to figure out the price that works best for you. Please request a demo from our sales team here and we will help you make learning and development a priority at your organization.

    Can I pay monthly?

    At this time, there is only an annual subscription available.

    How can I pay for the Nonprofit Plan?

    All Udemy Business Nonprofit customers are invoiced with Net 30 payment terms based on the completion of an agreement. Payments are accepted via check or ACH.

    I work at an international nonprofit. Can I qualify for the special discounted pricing?

    The Nonprofit Plan is currently only available to U.S. registered nonprofits. If you are interested in using Udemy Business for your learning and development needs, please consider learning more about our Enterprise Plan or our Team Plan. Contact us here if you have any other questions.

    What currencies do you accept?

    We currently only accept payments in US Dollars.

    I do not need 21 licenses. Can I request less?

    Not at this time. In order to best support nonprofit organizations around the country, we ask for a minimum purchase of 21 licenses.

    Which courses are included in the Nonprofit Plan?

    Your nonprofit organization will have on-demand access to a content collection featuring thousands of professional courses across 20+ business and technical topics. These top-rated courses have been curated from Udemy.com — our global marketplace powered by tens of thousands of instructors all over the world who teach millions of students. (Note that not all courses on udemy.com are available as part of the Udemy Business Nonprofit Plan.)

    Our content team works hard to ensure that we only include the most highly rated and engaging courses from Udemy.com. You can view the full content collection here. We are also pleased to offer courses tailored to the specific needs of nonprofit organizations. You may browse through some of these sample courses here.

    What language are the courses in?

    Currently, all courses in the Nonprofit Plan are in English. A few courses will have English subtitles available.

    What is your refund policy?

    As stated in our Udemy Business Agreement, under section 8, we do not accept refunds at this time. All purchases are final. All fees shall be paid in US dollars and are non-refundable.

    Can I add more users during my subscription?

    Certainly! Just contact us here and we would be happy to help!

    Does the administrator require a license?

    Yes. In order to access your learning account, you, as an account administrator, must occupy a license. This means if you purchase a Nonprofit Plan with the minimum 21 licenses required, you will occupy one seat, and you’ll be able to invite 20 additional team members to your account.

    Can I customize our team’s account with our organization’s logo or branding?

    Definitely! Your nonprofit's account administrator will be able to set up a custom logo or branding for your organization. Please review this support article to find out how to customize your account.

    What reporting and insights are available?

    Nonprofit subscribers get access to the same analytics and reporting that are included in the Udemy Business Enterprise Plan. To learn more about the various reports and dashboards available, please see this article.

    I am an existing Udemy Business customer. Can I get this discount retroactively?

    Since all of our deals are annual subscriptions, we will not be able to apply the discount to your account retroactively. We are happy to honor the discount at the time of your renewal for the following year.

    What if I have more questions about the Nonprofit Plan?

    You can learn more about the Nonprofit Plan here. If you have any additional questions regarding the Nonprofit Plan, please contact us at business-support@udemy.com.

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  • Team Plan Invoices

    This article outlines how you can access Team Plan invoices for your Udemy Business Team Plan account. Please note that only account admins have access to your company's invoices.

    Accessing Team Plan invoices

    Your Udemy Business Team Plan account allows you to view, print, and download invoices. To access all your invoices, go to Manage at the top right of the page, select Subscription & Billing  and then Billing. 

    The Billing page contains your Payment History, where you can see the relevant invoice for each payment. Please note that only account admins have access to your company's invoices.

    Editing your billing information

    If you need to update your billing information so that future invoices include your revised details, click on Edit billing information on the Billing page and make the applicable changes. 

    Please note: using this feature to update your billing information will not change invoices that have already been generated for previous purchases. If you need to change an invoice that has already been issued, please contact our support team.

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  • Team Plan Renewal: FAQ

    This article includes answers to frequently asked questions we receive regarding Team Plan renewals and how they work.

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    Who can enable Team Plan Renewals?

    By default, the subscription will automatically renew until you cancel your subscription. Only users with admin access can cancel the subscription. How to make a user an admin.

    How can admins cancel the Team Plan subscription?

    Users with admin access can cancel the Team Plan subscription by following these steps:

    1. Move your cursor to Manage at the top right of the page.

    2. Select Subscription & Billing > Subscription management.

    3. Next, click on Cancel subscription.

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    What will happen if payment is declined on the automatic renewal date?

    We will notify you by email so you can update your account with a working debit or credit card. If your credit card on file has expired before the renewal date, we will also notify you via email.  

    Can Team Plans be renewed early?

    No, Team Plans cannot be renewed early. The plan will automatically renew on its annual renewal date. As the renewal date approaches, we will send out reminders via email to ensure you know that your renewal is coming up.

    Once a Team Plan has expired, how can admins manually renew the Team Plan subscription?

    If the plan is canceled and eventually expires, then admins will have a limited amount of time to manually renew the plan once it has expired (i.e., after the renewal date has passed). 

    Admins can manually renew their Team Plan subscription by logging into their Udemy Business account, navigating to Manage at the top right of the page, selecting Subscription & Billing and then Subscription management. Next, click Resubscribe and enter the number of licenses required. 

    Learn more about adding additional licenses to your subscription.

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    How long will I have to manually renew my plan once it expires?

    For privacy reasons, Udemy Business Team plans are routinely anonymized 90 days after the expiration date. If it has been more than 90 days since your Team Plan expired, you will need to sign up for a new Team Plan. Please note that updated pricing may apply.

    What forms of payment are accepted?

    Currently the following debit / credit cards are accepted by Udemy Business: Visa, Mastercard, and AMEX.

    Please note that only one payment method can be associated with an account.

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