This article outlines what an owner is for a Udemy Business account and includes answers to commonly asked questions regarding the role.
Who is the account owner for a Udemy Business account?
The owner in a Udemy Business account is the main point of contact for an organization.
For Team Plans, this is the person who purchases the plan. For Enterprise Plans, your organization’s Account Executive and Customer Success representative will help to determine who will be assigned the owner at launch.
Please note that each Udemy Business organization must have an email contact that is set as the owner.
Can organizations have more than one owner listed for a Udemy Business account?
No. Organizations cannot have more than one owner designated for their Udemy Business accounts. For Enterprise Plan customers, please reach out to your Customer Success representative if this poses any issues so they can work with you directly to reach a resolution.
Can our organization request to have the account owner changed?
Yes. For Team Plans, requests to have an account owner changed can be submitted to Udemy Support. For Enterprise Plans, please reach out to your Customer Success representative.
Account admins are not able to make any changes to an owner. For example, an attempt to deactivate, anonymize or change their role will result in an error.
What operations can owners perform in an Udemy Business account?
The owner role can perform all the same operations as an admin in the account, without restrictions (access to insights and reporting, managing account access, assigning courses and learning paths, etc.)
For Enterprise accounts, the owner will also be given ownership of any existing learning paths and custom courses when the creator/owner of the course/path is deactivated from the account.
What are owners responsible for in a Udemy Business account?
The owner of a Udemy Business account is the primary point of contact for all of that organization’s learners and as such, all learner requests submitted to Udemy Business Support pertaining to the administration of the account will be routed to the owner. This includes, but isn’t limited to:
- Requests to be invited to join the account
- Requests to modify role permissions
- Requests to be deactivated or anonymized from the account
- Requests from deactivated learners requesting their certificates of completion
- Requests to modify profile information (eg: email, profile name)**
**Enterprise accounts can choose whether or not to allow their learners to modify profile information directly from within their individual accounts. For organizations that don’t wish for learners to be able to take this action on their own, applicable requests Udemy Business Support receives will be routed to the owner, who can, in turn, grant approval to our team to initiate the modifications. Note that this does not apply to organizations that utilize SCIM to automate user and group management.
Please reach out to your Customer Success representative if you have any questions regarding the organizational settings of your account.