Below are answers to frequently asked questions we receive regarding Team Plan renewals.
Who can enable Team Plan Renewals?
Anyone who is designated as an “Admin” in your account can renew your Team Plan contract, enable automatic renewals, or see and change their payment method. How to make a user an admin.
How can admins enable automatic Team Plan renewals?
Customers with Admin access can turn automatic renewals on by going to Manage > Settings > Billing and then toggling the renewal option.
How can I opt out of automated renewals?
Customers with Admin access can turn automatic renewals on or off at any time by going to Manage > Settings > Billing and then toggling the renewal option.
What will happen if payment is declined on the automatic renewal date?
We will notify you by email so you can update your account with a working debit or credit card. If your credit card on file has expired before the renewal date, we will also notify you via email.
Can Team Plans be renewed early?
No, Team Plans cannot be renewed early. If auto-renew is enabled (please see above), the plan will automatically renew on its annual renewal date. If auto-renew is disabled, then Admins will be able to manually renew the plan once it has expired (i.e., after the renewal date has passed). As the renewal date approaches, we will send out reminders via email to ensure you know that your renewal is coming up.
Once a Team Plan has expired, how can admins manually renew the Team Plan subscription?
Admins can manually renew their Team Plan subscription by logging into their Udemy Business account, navigating to Manage > Settings > Billing, then entering the number of licenses required. For more information on adding more licenses to your subscription please click here.
How long will I have to manually renew my plan once it expires?
For privacy reasons, Udemy Business Team plans are routinely anonymized 30 days after the expiration date. If it has been more than 30 days since your Team Plan expired, you will need to sign up for a new Team Plan. Please note updated pricing may apply.
What forms of payment are accepted?
Currently the following debit / credit cards are accepted by Udemy Business: Visa, Mastercard, and AMEX.
Please note that only one payment method can be associated with an account.
I’m based in India and I don’t see an option to renew my Team Plan subscription or to purchase more licenses. How should I proceed?
The Team Plan subscription is currently not available for online renewal in your region and as a result, additional licenses are not available at this time. Please request a demo and a sales representative will reach out to assist.