This article includes answers to frequently asked questions we receive regarding Team Plan renewals and how they work.
- Learn more about Team Plan and what the subscription is.
- Review questions and answers about Team Plan pricing and purchasing.
Table of contents
- How can admins enable automatic Team Plan renewals?
- What will happen if the payment is declined on the automatic renewal date?
- Can Team Plans be renewed early?
- Once a Team Plan has expired, how can admins manually renew the Team Plan subscription?
- How long will I have to manually renew my plan once it expires?
- What forms of payment are accepted?
Who can enable Team Plan Renewals?
By default, the subscription will automatically renew until you cancel your subscription. Only users with admin access can cancel the subscription. How to make a user an admin.
How can admins cancel the Team Plan subscription?
Users with admin access can cancel the Team Plan subscription by following these steps:
1. Move your cursor to Manage at the top right of the page.
2. Select Subscription & Billing > Subscription management.
3. Next, click on Cancel subscription.
What will happen if payment is declined on the automatic renewal date?
We will notify you by email so you can update your account with a working debit or credit card. If your credit card on file has expired before the renewal date, we will also notify you via email.
Can Team Plans be renewed early?
No, Team Plans cannot be renewed early. The plan will automatically renew on its annual renewal date. As the renewal date approaches, we will send out reminders via email to ensure you know that your renewal is coming up.
Once a Team Plan has expired, how can admins manually renew the Team Plan subscription?
If the plan is canceled and eventually expires, then admins will have a limited amount of time to manually renew the plan once it has expired (i.e., after the renewal date has passed).
Admins can manually renew their Team Plan subscription by logging into their Udemy Business account, navigating to Manage at the top right of the page, selecting Subscription & Billing and then Subscription management. Next, click Resubscribe and enter the number of licenses required.
Learn more about adding additional licenses to your subscription.
How long will I have to manually renew my plan once it expires?
For privacy reasons, Udemy Business Team plans are routinely anonymized 90 days after the expiration date. If it has been more than 90 days since your Team Plan expired, you will need to sign up for a new Team Plan. Please note that updated pricing may apply.
What forms of payment are accepted?
Currently the following debit / credit cards are accepted by Udemy Business: Visa, Mastercard, and AMEX.
Please note that only one payment method can be associated with an account.