Reporting and Insights

This article includes answers to frequently asked questions regarding Udemy Business’ Insights and Reporting, which you can use to understand how people in your company are learning.

Frequently asked questions regarding Insights and Reporting

• How frequently are reports and dashboards updated?
• Why am I not seeing data for all paths when I export the Udemy Path insights report?
• What constitutes an active learner?
• How can I download a User activity report that includes all users regardless of their activity status?
• Why are the total hours watched in the Skill insights dashboard different from the total hours watched in the User activity dashboard?
• In the learner feedback dashboard, I’m seeing a discrepancy between the number of learners who have responded to a survey and the total number of responses. Why is that?
• Why is there a discrepancy between the number of total hours watched (in the User activity dashboard) compared to the Skill insights dashboard? 
• On the User adoption funnel, the percentage of licenses allocated does not make sense. Why is this the case?
• What is the definition of the number of users on “Assigned to” on the Assignments page (and “users enrolled” on the Path insights page?

How frequently are reports and dashboards updated?

Learn about how frequently Udemy Business insights and reporting data is updated.

Why am I not seeing data for all paths when I export the Udemy Path insights report?

Only Udemy Business public learning path data are included in the path reports. Learn more.

What constitutes an active learner?

Learn about what constitutes an active learner in Udemy Business. 

How can I download a User activity report that includes all users regardless of their activity status?

Learn how to view and download User activity reports. Please be sure to access the User activity report (All Users), which includes activity data on all activated users in an account. 

Why are the total hours watched in the Skill insights dashboard different from the total hours watched in the User activity dashboard?

A course can exist within more than one subcategory and courses with the same primary topic can also exist in different subcategories. As a result, this means that learning attributed to a single topic can be split across multiple subcategories which is why the Skill insights data is higher than the user activity data.

In the Learner feedback dashboard, why is there a discrepancy between the number of learners who have responded to a survey and the total number of responses? 

This discrepancy exists as users can respond to a question each time they see the survey.

Why is there a discrepancy between the number of total hours watched (in the User activity dashboard) compared to the Skill insights dashboard? 

A course can exist within more than one subcategory and courses with the same primary topic can also exist in different subcategories. As a result, this means that learning attributed to a single topic can be split across multiple subcategories which is why the Skill insights data is higher than the user activity data.

On the user adoption funnel, the percentage of licenses allocated does not make sense. Why is this the case?

The percentage of licenses allocated is attributed to the number of learners who have accepted the license and joined. Learn more about the user adoption funnel and how licenses are allocated. 

What is the definition of the number of users on “Assigned to” on the Assignments page (and “users enrolled” on the Path insights page?

“Assigned to” on the Assignments page refers to the number of learners who have the path assigned to them by an admin. “Users enrolled” on the Path insights page refers to the number of learners who are currently enrolled in the assigned path. Learn more.

Admins and group admins, who are assigned Udemy Business Pro licenses, can download two types of data export reports to view deeper insights into labs and assessments.

User lab activity report

Provides details for how and when your employees are interacting with labs.  Some of the fields in the report include Lab ID, Lab Title, Lab Started, Lab Completed, Date Last Accessed, and Total Time Spent among others.

Note that the ‘Total Time Spent’ is calculated in minutes, and is calculated by tracking the time the learner spent on the lab page.

User assessment activity report

The user assessment activity report provides details for how and when your employees are interacting with assessments. Some of the fields in the report include User First Name, User Email, User Groups, Assessment Title, Number of Attempts, Last Activity Date, Total Time Spent among others.

User assessment activity report FAQ

Are scores included in the user assessment activity report? The scores on an assessment can range from 0-200 and are grouped into four major segments. Each segment corresponds to a specific proficiency level. The user assessment activity report includes the highest proficiency level achieved across all attempts for a single assessment. 

Why the highest proficiency level? Including only the highest proficiency level achieved reflects a type of ‘do no harm’ grading. This allows your employees to not be negatively impacted by a single poor result. Rather, they can complete a series of attempts and be confident their best result is shared. 

How do I interpret each proficiency level? The four proficiency levels of our assessment scale are Limited, Developing, Established, and  Superior.

You can think of these labels as completing the sentence, 

Compared to others, this person’s skills are {performance level achieved}.

• Review detailed explanations of each proficiency level.

How to download an activity report for a specific Udemy path

To download an activity report for a specific Udemy Path, navigate to Insights and reporting > Path Insights > select relevant Udemy Path > Export > select desired report.

• Learn more about Path Insights.
• Learn more about Path reports.