This article explains what actions learners must take in their Udemy Business account in order to be considered active, so that their learning is captured in Insights and Reporting for admins and groups admins to review.
- Learn about the difference between activated and deactivated users and how it impacts admin reporting.
- See what insights and reporting are available in Udemy Business.
What actions are considered user activity?
The following actions are considered activity in Udemy Business and will be recorded within insights and reporting for admins and group admins:
- Enrollment of a course (either self-enrolled or assigned)
- Progress through a video lecture (in chunks of 15 seconds)
- Completion of a lecture
- Attempt of a practice activity
- Completion of a practice activity
- Completion of a course
- Reviewing/rating a course
Which actions will reports and dashboards take into account?
While users who have taken any one of the above actions during the selected timeframe are considered active on the platform, different reports take into account different actions.
For example, the No. of days active report field takes into account these actions:
For Real-Time User activity reports:
- Progressed through a video lecture
- Attempted a practice test
- Completed a practice test
For Legacy User activity reports:
- Enrollment of a course (either self-enrolled or assigned)
- Progress through a video lecture (in chunks of 15 seconds)
- Completion of a lecture
- Attempt of a practice activity
- Completion of a practice activity
- Completion of a course
- Reviewing/rating a course
To learn more about which reports and report fields users will be included based on the user’s actions, see:
- Descriptions of the data export report fields.
- Details of the User activity data export reports.
The User activity dashboard
The number of active users on the User activity dashboard is counted as a percentage of the total number of users who were licensed in the account during the time range selected. This includes any users that joined (visited for the first time) before the end of the time range. It may also include deactivated users, if they were deactivated after the start of the time range. By calculating it this way, we ensure that all activity that occurred during the time range is included in the calculations.
Active user base pie chart
The Active user base pie chart on the User Activity dashboard includes users who have been active in their Udemy Business account by progressing through a lecture or attempting a practice test during the selected timeframe. The number of active users shown under the Active user base pie chart should match the count of users shown in the User activity (active users) report.
User activity data export reports
These user activity reports can be downloaded from the User activity dashboard:
- User Activity report (active users): Includes any user who was active in their account during the selected time frame. Any users that are currently deactivated at the time of export will be marked deactivated in the report.
- User Activity Report (all users): Includes all users in the account, regardless of if they were active during the selected time range. This enables you to identify users that haven't been active so that you can take steps to re-engage them in learning.