Learn more about Udemy Business

  • Google Certificates Collection: Frequently asked questions

    This article provides learners with answers to frequently asked questions regarding Udemy’s Google Certifications Collection. 

    Table of contents

    Overview of the Google Certificates Collection

    What is the Google Certificates Collection?

    With Udemy’s Google Certificates Collection, you can access 12 Google career learning paths, with content designed and maintained by Google experts. Each program provides you with the opportunity to earn shareable Google certificates and digital Credly badges, enabling you to showcase your achievements. 

    What languages are the Google Certificates Collection courses available in?

    Currently, the Google Certificates Collection includes courses that are taught in English. These courses also provide auto-generated subtitles in many languages. For more information on available subtitles, see the landing page for a specific course. 

    Can I access the Google Certificates Collection courses on the Udemy Business mobile app?

    Yes, you can access and work through your Google Certificates Collection courses through the Udemy Business mobile app. 

    Earning certificates of completion  

    How can I earn certificates and badges for courses in the Google Certificates Collection? 

    For individual courses: For each individual course, you’ll receive a certificate of completion when you successfully complete the course’s graded quiz. 

    For paths: For learning paths, you’ll receive a certification of completion when you successfully complete the graded quiz for each course in the path. You will also receive a Credly badge, provided you meet the earning criteria. Learn more about the Credly badges and their earning criteria.

    For example, to earn the Google AI Professional certificate, you’ll need to successfully complete each of the courses in the path.

    What is Credly? 

    Credly is a leading credential platform for issuing and managing verifiable digital badges, enabling learners to validate and showcase skill achievements.

    How do I access and share my badge from Credly?

    After completing a path in the Google Certificates Collection on Udemy, you’ll receive an email notification from Credly informing you that you’ve earned a digital Udemy badge.

    To claim your badge, follow the link in the email to access or create your Credly account. From the Credly platform, you can accept your badge, share your achievement on social media, or download and use the badge image on your digital résumé, personal website, email signature, or webpage. 

    You can learn more about accessing or using a badge through Credly's Issuer Help Center.

    How do the graded quizzes work? 

    For each graded quiz, you have 3 attempts per day. The number of attempts remaining will be indicated at the top of the quiz. 

    To take a quiz: 

    1. From your course, access the graded quiz under Course Content.
    2. Click Begin test to start the test.
    3. For each question, you’ll see the allocated time and the time remaining at the top. 
    4. Click Next question to work through the quiz and Finish test to complete the quiz.

    Once you click Finish test, you’ll see the results page. You must achieve a score of 80% or higher to pass the quiz. Click Retake test to take the quiz again within the limits of your remaining daily attempts.

    Get help

    I’m having issues with a course or badge. Who should I contact? 

    For questions regarding Credly’s digital badge issuance or management, badge acceptance/sharing, credential verification, or Credly account access, you can contact Credly support directly or submit a ticket through Credly’s Issuer Help Center.

    For issues relating to Udemy Business course access or platform functionality, please contact Udemy Business Support.

    I’m unable to ask a question on a course, what can I do? 

    Depending on your organization’s settings, the feature to contact the instructor may be disabled. If this is the case, please contact your account’s administrator for additional information or assistance.

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  • How to search for courses

    This article explains how you can search for courses in the Udemy Business content collection.

    What is the Udemy Business content collection?

    The Udemy Business content collection includes thousands of courses that are curated from the consumer marketplace (www.udemy.com). We curate the most relevant and high quality courses from the marketplace’s extensive catalog, using a number of criteria, including course ratings, user engagement and demand from all of our customers.

    How to search for courses in the Udemy Business collection

    There are two ways to search for courses. After you login, you can click on Explore at the top left of the page and select a course topic from the dropdown menu.  Or, you can perform a keyword search in the search bar at the top of the screen.

    The keyword search will look for keywords in the course title, subtitle and instructor name. For example, if you are looking for an Excel 2020 course, type in ‘Excel 2020’ instead of ‘Excel’.

    explore_search_option.png

    To narrow down your results, use the filters on the left hand side of the page.

    search_filters.png

    How to suggest a new course for the Udemy Business collection

    If you would like to suggest a new course be added to the Udemy Business collection, you can do so using the form below. Note that this form submits suggestions for courses to be added to the general Udemy Business collection, which is available to all Udemy Business users, not just users in your company's account. 

    After you submit your recommendation, we will assess your suggestion based on a number of criteria, such as course ratings, user engagement and demand from all of our customers. We will notify you via email of our decision whether to approve, or deny your suggestion. Submit a course suggestion here.

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  • How courses are assigned

    This article provides an overview of how courses are assigned, as well as how to view a due date assigned for a course. 

    Assigned courses

    You can self-enroll in as many courses as you’d like. However, your manager may assign a course to you as well. If you are assigned a course, you will receive an email from an Admin letting you know that a course has been assigned to you. 

    Assigned courses will appear on the homepage of your account, under the Courses section, with an Assigned icon below the course title, along with the due date if one has been set. Courses will appear in order of most recently assigned. 

    You can also view all assigned courses and due dates on the My Learning page.

    Once you’ve completed an assigned course, it will be removed from your Courses module.

    Reminder email

    If an admin has assigned a due date for your assigned course, this information will appear alongside the course title both on your homepage and the My Learning page. If you haven’t completed the course, you may also receive a follow-up email before your due date approaches. 

    Please note: At this time, you will not be able to see who assigned you a course in your account. You can see this information, however, in the email you receive notifying you about the course assignment.

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  • System requirements

    You can access Udemy Business from various devices and platforms, on both PC and Mac desktops/ laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below.

    Minimum system requirements

    PC specific requirements

    • Platform: Windows 11 or higher with the latest updates installed
    • RAM: 4GB or more
    • Video: Graphics output capability
    • Sound: Sound output capability

    Mac specific requirements

    • Platform: Mac OS X 14.8 or higher with the latest updates installed
    • RAM: 4GB or more
    • Video: Graphics output capability
    • Sound: Sound output capability

    Chromebooks or Chrome OS devices

    Please note that Udemy Business is not supported on Chromebooks or Chrome OS devices.

    Mobile requirements

    iOS 16.0 and above

    Android 8.0 and above

    Udemy Business is available on mobile for both iOS and Android. Review additional information:

    Please note that the Udemy Business Android mobile app is not supported on Chromebooks or Chrome OS devices.

    Mobile browsers: Safari or Chrome on iOS and Chrome on Android.  

    What browser am I using?

    To find out more about your specific system, this site will tell you which browser and OS you are currently using. 

    To watch courses, we recommend using Google Chrome, which you can download for free.

    Encountering issues while watching courses?

    Please review our troubleshooting steps to resolve video playback issues.

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