Account & profile settings

Depending on your company’s settings, you may be required to use multi-factor authentication (MFA) to log in to your Udemy Business account.

This article provides an overview of multi-factor authentication for Udemy Business learners, as well as troubleshooting steps you can take for issues you may encounter.

What is multi-factor authentication (MFA)?

Multi-factor authentication (MFA) is a security measure that adds an extra layer of protection beyond traditional password-based authentication.MFA requires a person to use more than one form of verification to access an account, which can greatly reduce identity theft and unauthorized access to sensitive information in your account. 

Please note: 

• Only Udemy Business admins and owners can enable MFA settings. Please contact your organization’s admin or owner if you have any questions regarding these settings.
• If you are having trouble accessing this feature on mobile, please ensure you have updated 8.89 of the iOS version, and 5.63.0 of the Android version of the Udemy Business mobile app.

How do I log in with MFA?

1. After you enter your account’s email address and password, a code will be sent to your inbox. 

Please note: 

• If you do not see the email in your inbox, please be sure to also check your junk mail folder.
• The code will be valid for 15 minutes. If you don’t receive the code or require that another one be sent, click Resend code on the log in page.

2. Please enter the code you were sent to complete your log in. 

Missing the verification code email

If you can’t find the code delivered to their email inbox, we recommend checking the Spam folder or All Mail folder in your email client.

• Use the search function in your email client to find a message from no-reply@e.udemymail.com (this is the address the 6-digit code is sent from). 

“Maximum attempts reached” error 

If you encounter the login error message “You've reached the maximum number of code attempts. Please wait 15 minutes and retry”,  please follow the steps below.

1. When the maximum number of attempts is reached, there is a temporary lockout period. You will need to wait at least 15 minutes since your last login attempt.

2. After 15 minutes have passed, reattempt login, or click to “Resend Code” from your previous attempt.

3. After receiving the email with your 6-digit verification code, please be sure to use the most recent code that was sent (you should see that it was sent only a few minutes ago).

4. Enter this code where prompted in the designated space

"Reached the maximum session count" error (Team Plan users)

For security purposes, our platform restricts the number of sessions a person can have active via their Udemy Business account at a given time. 

Review steps you can take if you’re notified the maximum session count has been reached.

If you're unsure about whether your company has provided you with a Udemy Business account, please click here and enter your business email for verification.

You’ll receive an email from our system with verification links to all Udemy Business accounts that the email is associated to, if any. The email will be sent from no-reply@e.udemymail.com with the subject line ‘Log in to Udemy Business’.

If you are having any trouble, please click here to contact our team so we can assist.

This article will guide you through joining and signing in to your Udemy Business account for the first time. 

• If you’re encountering issues while trying to login, review these troubleshooting steps for login issues.

You may receive instructions from your account administrator on how to join and sign in to your Udemy Business account. Please note that access to your Udemy Business account can only be granted by the account’s administrator(s).

Important: if you currently have a Udemy.com account using your company email address, we recommend updating your Udemy.com account to a personal email address (i.e., gmail.com, hotmail.com), prior to joining a Udemy Business account.

Accepting an invitation to join Udemy Business

You will receive an email invitation with instructions on how to log in to your company’s Udemy Business account. There will be a specific, custom URL (i.e., {yourcompany}.udemy.com) for your organization that you’ll use to get access to your account.

1. Once you open the email, click the ‘Start Learning’ button. 
2. You will be prompted to verify your account via a verification email with a link that expires in one hour. Once you’ve activated your account through a verification email, you will be able to follow the prompts to set up your account. We recommend doing so from an Incognito or private browsing window to avoid any issues from your browser’s stored cache or extensions.

Please note:

• We may require email validation during the email verification process. If you are experiencing issues, please see below for troubleshooting steps. 
• If you are granted access to your company's account via invitation, your browser needs to be configured to send the HTTP Referer header.

Invitations and licenses

Licenses are available on a first-come first-served basis. This means that although you may have received an invitation, you will need to sign up for your account in order to claim your license.

Invitations do not consume a license until the user has signed up for their account. If a license is no longer available by the time the user tries to sign up, the user will land on an error message page. On the error message page they will be asked to contact the administrator who invited them for further assistance.

Remember to check your spam or junk folder

If you are having trouble locating the invitation email in your inbox, be sure to check your spam or junk folder. The invitation is sent from no-reply@e.udemymail.com with the subject line “You’re invited to start learning on {yourcompany}.udemy.com.”

Signing in with single sign-on (SSO)

If your company has enabled single sign-on (SSO) you can access your Udemy Business account via your SSO provider (e.g. Okta, OneLogin, etc) or the custom URL (i.e., {yourcompany}.udemy.com) for the account. If you run into any errors when authenticating via SSO, please check with your organization’s IT department to ensure they have provisioned you access to Udemy Business.

Having trouble validating your email for verification?

If you are seeing an error message when validating your email during the verification process, please try the following:

1. Check syntax: Ensure your email is spelled correctly and follows the correct email format (example: name@email.com). 

2. Confirm email: Ensure the email you enter matches the one used for the invitation. Please make sure the email address you share is active and can receive emails.

3. Verify domain: Confirm that the domain name is set up to receive emails.

Signing in with multi-factor authentication (MFA)

If your company has set up multi-factor authentication (MFA), you will be required to use multi-factor authentication (MFA) to log in to your Udemy Business account.

Learn how to log in to your account with multi-factor authentication (MFA).

Additional assistance

If you continue having any difficulties joining or signing in to your Udemy Business account, please contact our support team.

This article explains how to reset your Udemy Business account password.

• Using a mobile device? Learn how to reset your password on the Udemy Business mobile app.

Please note: 

• If you access your Udemy Business account via Single Sign-On (SSO), e.g. Okta, OneLogin, etc., please reach out to your company’s IT department with questions regarding your SSO credentials (username and password).
• If your organization has enabled Optional SSO, you are able to access your account using either your SSO credentials or your Udemy Business credentials (email and password). To generate non-SSO credentials, follow the reset password instructions detailed below. Important: generating or resetting your Udemy Business password does not affect your SSO credentials
• Leadership Academy learners: Review how to reset your password for your Leadership Academy account.

How to request your Udemy Business account password

If you don’t use Single Sign On, you can request a password reset email from the login page of your company’s specific account URL, by following the steps below.

1. Go to your company's Udemy Business domain page (i.e. companyname.udemy.com) and enter your email address

2. Click Continue

3. Next, click Forgot your password?

4. Enter your email address and ensure the Cloudflare test has been completed successfully so you can proceed.

5.  Next, click Reset Password.  

You should soon receive an email allowing you to reset your password. Please make sure to check your spam and trash folder if you can't find the email.

If you haven’t received your password within 30 minutes, please contact Udemy Business Support.

Every Udemy Business account includes a profile page. This article outlines how learners can create and edit their Udemy Business profile.

Please note: 

• Depending on your organization, some features may be limited. Please contact your organization for more information.
• Updating profile on the Udemy Business mobile app is currently unavailable. Please log into your account using a web browser to access the profile page.

How to access your profile

1. After logging in to your account, move your cursor to your profile avatar at the top right, and click "Edit profile" from the dropdown menu.

2. Click on the respective fields you want to update. Then, click Save. 

3. You can also upload a profile picture in the Photo section of your profile settings.

This article outlines why learners may be notified that the email address for your Udemy Business account has been changed, without initiating the change yourself. 

Why was the email address changed for your Udemy Business account?

If you are a Udemy Business learner, please note that your organization’s administrators can update your email address by requesting a change via our support team. If your organization uses Single Sign-On (SSO) or SCIM (System for Cross Domain Management), then these changes can be made through your organization’s identity provider (IdP).

If the email address associated with your Udemy Business account has been changed on your user profile, and you believe this is an error, please contact your account administrator to verify the change was requested or completed by your organization. 

This article explains how you can manage the emails you receive from Udemy Business or course instructors. 

Table of contents

• How to manage Udemy Business email communications 
  • Personalized learning recommendations, tips to accelerate my progress and helpful reminders
  • Announcements from instructors whose courses I’m enrolled in
• Udemy Business newsletter for admins
• How to manage notifications for specific courses

How to manage Udemy Business email communications

You can edit the notification settings for your account by following the steps below.

1. After logging in to your Udemy Business account, move your cursor to your profile at the top right of the page, and click Account Settings.
   
2. Click Notifications on the left side of the page.
   
3. Use the checkboxes to subscribe or unsubscribe from the notification categories.

Personalized learning recommendations, tips to accelerate my progress and helpful reminders

This category provides users with emails on these topics:

• Reminders about relevant courses based on your selected language
• Well-curated content that’s personalized to your preferences 
• Fresh and popular content that other people are learning at your organization 
• A quarterly learner newsletter 

This category also provides admins with the Udemy Business customer newsletter. 

Announcements from instructors whose courses I’m enrolled in

This category enables you to subscribe or unsubscribe from all instructor emails for courses that you’re enrolled in. To manage these notifications on a course-by-course basis, see How to manage notifications for specific courses below.

Udemy Business newsletter for admins 

Unsubscribing from the Personalized learning recommendations, tips to accelerate my progress and helpful reminders category will also unsubscribe you from the Udemy Business customer newsletter. 

To receive the newsletter, ensure you select the checkbox for Personalized learning recommendations, tips to accelerate my progress and helpful reminders. 

See the instructions under How to manage Udemy Business email communications for more information.

How to manage notifications for specific courses

Many instructors send announcements regarding new lectures and other information relevant to the course.  To manage these notifications for a specific course, can follow the steps below.

1. Once you have accessed the course player, click on the ellipses at the top right of the screen.

2. Use the New announcement emails checkbox next to subscribe or unsubscribe from these notifications for the specific course.

No. Since your Udemy Business account and your personal Udemy marketplace account are treated separately, they cannot be merged.