Depending on your company’s settings, you may be required to use multi-factor authentication (MFA) to log in to your Udemy Business account.
This article provides an overview of multi-factor authentication for Udemy Business learners, as well as troubleshooting steps you can take for issues you may encounter.
What is multi-factor authentication (MFA)?
Multi-factor authentication (MFA) is a security measure that adds an extra layer of protection beyond traditional password-based authentication.MFA requires a person to use more than one form of verification to access an account, which can greatly reduce identity theft and unauthorized access to sensitive information in your account.
Please note:
- Only Udemy Business admins and owners can enable MFA settings. Please contact your organization’s admin or owner if you have any questions regarding these settings.
- If you are having trouble accessing this feature on mobile, please ensure you have updated 8.89 of the iOS version, and 5.63.0 of the Android version of the Udemy Business mobile app.
How do I log in with MFA?
1. After you enter your account’s email address and password, a code will be sent to your inbox.
Please note:
- If you do not see the email in your inbox, please be sure to also check your junk mail folder.
- The code will be valid for 15 minutes. If you don’t receive the code or require that another one be sent, click Resend code on the log in page.
2. Please enter the code you were sent to complete your log in.
Missing the verification code email
If you can’t find the code delivered to their email inbox, we recommend checking the Spam folder or All Mail folder in your email client.
- Use the search function in your email client to find a message from no-reply@e.udemymail.com (this is the address the 6-digit code is sent from).
“Maximum attempts reached” error
If you encounter the login error message “You've reached the maximum number of code attempts. Please wait 15 minutes and retry”, please follow the steps below.
1. When the maximum number of attempts is reached, there is a temporary lockout period. You will need to wait at least 15 minutes since your last login attempt.
2. After 15 minutes have passed, reattempt login, or click to “Resend Code” from your previous attempt.
3. After receiving the email with your 6-digit verification code, please be sure to use the most recent code that was sent (you should see that it was sent only a few minutes ago).
4. Enter this code where prompted in the designated space
"Reached the maximum session count" error (Team Plan users)
For security purposes, our platform restricts the number of sessions a person can have active via their Udemy Business account at a given time.
Review steps you can take if you’re notified the maximum session count has been reached.