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Accreditation: Udemy is not an accredited institution, and as a result, the certificates cannot be used for formal accreditation.
For more information on Udemy certificates of completion, please review this support article.
has additional troubleshooting tips. If you continue to encounter problems, please be as descriptive as possible including error messages or a screenshot to help us diagnose and solve the issue. To learn how to take a screenshot, click here.
At Udemy Business, we're committed to curating a collection of high quality, up-to-date courses taught by real-world experts on critical business and technical skills.
To maintain quality, we review a number of criteria including relevance of topic, instructor responsiveness and consumer demand. We are unable to make exceptions to our criteria at this time.
Please note that courses in languages other than English are only accessible through our International Collection. If you do not have access to the International Collection, please reach out to your manager or your company's Learning and Development team.
Courses with practice tests cannot be added to our Udemy Business collection through customer suggestions. Our Content Curation team is actively reviewing courses with practice tests to ensure that they meet our Trust and Safety guidelines, and is adding approved courses to the Udemy Business collection.
Please see the table in this support article for LMS/LXP product support for Udemy Business course synchronization and learner transcript synchronization.
The most common solutions for video playback issues is to make sure your browser is updated, that you’ve cleared your browser’s cache, and that you’re connected to a strong internet connection.
If you’re encountering audio or video issues while attempting to watch a course on a browser, our ”How to Troubleshoot Audio & Video Issues” article outlines several ways to resolve these problems.
Encountering issues while watching courses on or via Udemy’s mobile app? Learn how to troubleshoot audio and video issues on the mobile app.
We also recommend reviewing our system requirements.
If you’re still encountering issues after attempting these troubleshooting steps, please be as descriptive as possible and include any error messages or a screenshot to help us diagnose the issue. Learn how to take a screenshot.
When you complete a paid Udemy course, you will receive a certificate of completion, which you can share with others to show your achievement!
Please note: Udemy is not an accredited institution, and as a result, the certificates cannot be used for formal accreditation.
What is the issue or question you have regarding your certificate of completion?
Wrong name or language: certificates of completion are generated using the name and language that is currently entered for your account. If you need to change the certificate’s name or language, please follow the steps in this Help Center article.
Certificate isn’t appearing: In order to receive your certificate, each curriculum item must be marked as complete. Learn how to manually mark a lecture as complete on a browser. Using the mobile app? Instructions are available in these articles: iOS app - Android app.
Additional information troubleshooting steps if you’re having issues accessing your certificate of completion, are available in this Help Center article.
Learn how to create sections to organize your groups.