Submit a request

Certificate isn't appearing: Certificates are available after each lecture in a course has been completed, and all of the course content has been viewed. Learn more about accessing your certificates.

Accreditation: Udemy is not an accredited institution, and as a result, the certificates cannot be used for formal accreditation.

For more information on Udemy certificates of completion, please review this support article.

Instructors often include supplemental course material along with their video lectures. These can be in the formats of PDF's, Word documents, etc. Learn more about downloading these resources.

The course instructor can answer any question you might have about the course content or external materials hosted outside of Udemy Business. Learn how to ask the instructor a question. Please note that not all organizations allow for the Q&A feature.

Learn how to leave a review.

We are focused on ensuring your course experiences are high quality, engaging and relevant. We occasionally remove courses from the collection and replace them with higher quality courses. For a list of retired courses and suggested replacement courses, click here.

Our consumer marketplace, Udemy.com, has thousands of courses and as a result, the majority of these courses are not included in your business account. We curate the highest quality courses most relevant for business and technology professionals. We do take customer suggestions into consideration. Click on the form below.

We do accept suggestions for topics to be added to the collection. Please make sure you are trying multiple search words before submitting a request (e.g. Excel 2016, Excel pivot table, etc).

If you are the creator of the course on Udemy, you can unpublish the course at your discretion, and this will prevent any other users from enrolling in your course (enrolled users, however, will retain access). To learn more about how to unpublish or delete a course click here.

Instructions for how to make changes to the many parts of your curriculum can be found in this set of articles. If you are encountering issues, please include any error messages you may be experiencing or screenshots of the problem.

Common causes of upload issues are the browser, the connection, or the video itself. Try uploading from a different browser (Chrome works best), make sure that your file name does not have any strange characters (like !@#$%^&*) and try re-saving the file in a different format (we find .mp4's encounter the fewest issues). We also recommend trying the Bulk Uploader. For more information on video processing issues, please click here.

If you want to know how to message a user directly click here. For instructions on how to use the Q&A dashboard, click here. If you’re encountering issues messaging users, however, please describe the error in detail so our support team can assist you better.

For instructions on how to add and edit custom categories, please click here.

For instructions on how to assign or unassign a course to a user or a group, please click here.

We are focused on ensuring your course experiences are high quality, engaging and relevant. We occasionally remove courses from the collection and replace them with higher quality courses. For a list of retired courses and suggested replacement courses, click here.

For instructions on how to import a course from Udemy.com to your business portal, please click here.

Our consumer marketplace, Udemy.com, has thousands of courses, and as a result, the majority of these courses are not included in your business account. We only curate the highest quality courses most relevant for business and technology professionals. If you would like to import a course from our consumer marketplace into your Udemy Business account, please click here for instructions. If you would like to submit a course suggestion to our Content team for review, please click here.

For steps on how to create and name a group, please review this article.

For steps on how to invite users to your company's Udemy Business account please click here.

For steps on how to make a user an admin please click here. To change the Account Owner, please contact success@udemy.com.

For information on how to remove a user from your company's Udemy Business account please click here. For deactivated users, all the data associated with their learning and the use of their account will be retained in your insights and reports. You can access a list of all your Deactivated Users in a filter on the left sidebar menu of the Manage Users area.

If you've sent an invitation to a user, the most common reason for invitations not being delivered is due to restrictive firewalls. Please make sure you allowlist the email addresses and IP addresses found in this article.

We have two Udemy mobile apps. Make sure you are downloading the right one, the Udemy Business mobile app, with the word Business on the icon. That will allow you to access the courses directly in your business account for free versus our consumer marketplace. This article includes links to the Udemy Business app.

Here are the links to download the Udemy Business mobile app for iOS and Android.

The dashboards refresh several times per day. For more information, click here.

We have a few dashboards and reports you could download to get the information you need by accessing the Manage tab under Insights. Under the Data Export Reports, you have three reports which includes raw data: User Activity Report, User Course Activity Report and User Progress Report. Click here for more details.

The most common solution to video playback problems is to make sure your browser is updated, and that you've cleared your cache. This support article

has additional troubleshooting tips. If you continue to encounter problems, please be as descriptive as possible including error messages or a screenshot to help us diagnose and solve the issue. To learn how to take a screenshot, click here.

Learn how to reset your password. If you have not received your "Forgot Password" email, please check your spam folder.

You can make your account public or private by going to My Profile --> Account Settings --> Privacy.

At Udemy Business, we're committed to curating a collection of high quality, up-to-date courses taught by real-world experts on critical business and technical skills.

To maintain quality, we review a number of criteria including relevance of topic, instructor responsiveness and consumer demand. We are unable to make exceptions to our criteria at this time.

Please note that courses in languages other than English are only accessible through our International Collection. If you do not have access to the International Collection, please reach out to your manager or your company's Learning and Development team.

Courses with practice tests cannot be added to our Udemy Business collection through customer suggestions. Our Content Curation team is actively reviewing courses with practice tests to ensure that they meet our Trust and Safety guidelines, and is adding approved courses to the Udemy Business collection.

Please see the table in this support article for LMS/LXP product support for Udemy Business course synchronization and learner transcript synchronization.

Microsoft Excel has local settings that can cause formatting errors when viewing Data Export Reports from your Udemy Business account. Click here to learn more.

Learn how to reset your password. If you have not received your "Forgot Password" email, please check your spam folder.

If you are having difficulty logging in with an email and password, use the "Forgot Password" link to send a reset link to your inbox. If your organization uses Single Sing-On (SSO) and you are receiving an error message when attempting to log in via SSO, please contact your IT Department. Learn more about troubleshooting login issues for your Udemy Business account.

You can make your account public or private by going to My Profile --> Account Settings --> Privacy.

Access to Udemy Business can only be provided by account administrators. Depending on your organization, you will either receive an invitation via email or may be granted acces through Single Sign-On (SSO). Learn more.

We're dedicated to providing our customers with access to the highest quality courses most relevant for workplace learning. As such, we are always updating the collection to make sure our courses are up-to-date and relevant. Review our list of new courses. Courses that have been retired this year along with alternative courses we suggest are available in our course retirement list.

The Udemy Business content collection includes thousands of courses that are curated from the consumer marketplace (www.udemy.com). We curate the highest quality courses most relevant for business and technology professionals. If you would like to submit a course suggestion to our Content team for review, please click here.

View your currently enrolled courses, archived courses, and more from the **My learning** page of your account.

The most common solutions for video playback issues is to make sure your browser is updated, that you’ve cleared your browser’s cache, and that you’re connected to a strong internet connection.

If you’re encountering audio or video issues while attempting to watch a course on a browser, our ”How to Troubleshoot Audio & Video Issues” article outlines several ways to resolve these problems.

Encountering issues while watching courses on or via Udemy’s mobile app? Learn how to troubleshoot audio and video issues on the mobile app.

We also recommend reviewing our system requirements.

If you’re still encountering issues after attempting these troubleshooting steps, please be as descriptive as possible and include any error messages or a screenshot to help us diagnose the issue. Learn how to take a screenshot.

Instructors often include supplemental course material along with their video lectures. These can be in the formats of PDF's, Word documents, etc. Learn more about downloading these resources.

The course instructor can answer any question you might have about the course content or external materials hosted outside of Udemy Business. Learn how to ask the instructor a question. Please note that not all organizations allow for the Q&A feature.

Learn how to leave a review.

When you complete a paid Udemy course, you will receive a certificate of completion, which you can share with others to show your achievement!

Please note: Udemy is not an accredited institution, and as a result, the certificates cannot be used for formal accreditation.

What is the issue or question you have regarding your certificate of completion?

How to download your certificate: Learn how to download your certificate on a browser. Using the Udemy mobile app? Learn how to access your certificate on the app.

Wrong name or language: certificates of completion are generated using the name and language that is currently entered for your account. If you need to change the certificate’s name or language, please follow the steps in this Help Center article.

Certificate isn’t appearing: In order to receive your certificate, each curriculum item must be marked as complete. Learn how to manually mark a lecture as complete on a browser. Using the mobile app? Instructions are available in these articles: iOS app - Android app.

Additional information troubleshooting steps if you’re having issues accessing your certificate of completion, are available in this Help Center article.

In order for you to be able to access the Udemy Business mobile app, your organization's administrators must approve this functionality.

We have two Udemy mobile apps. Make sure you are downloading the right one, the Udemy Business mobile app, with the word Business on the icon. That will allow you to access the courses directly in your business account for free versus our consumer marketplace. This article includes links to the Udemy Business app.

Here are the links to download the Udemy Business mobile app for iOS and Android.

The Udemy Business mobile app provides learners with an option to download course content so it can be viewed while disconnected from the internet. In order for offline learning progress to sync, you must bring your mobile device back online via wifi or cellular data, and open the Udemy Business app once more.

Learn how to locate and enroll in Learning Paths in your organization's Udemy Business account.

Learning paths can help to drive learning at your organization in order to help achieve optimal outcomes. Learn more about how to create a learning path.

Thank you for your interest in Udemy Business! Learn more about our plan offerings. If you're interested in our Team Plan, you can create your trial and purchase your plan on our sign-up page. If you're interested in our Enterprise offering, please fill out the requested information on this form and a member of our Sales team will follow up shortly.

Thank you for your interest in Udemy Business! Learn more about our offerings and connect with our Sales team for a demo.

You're able to customize the appearance of your account such as the account name and logo. Learn more.

Udemy Business offers two RESTful API's and our xAPI (experience API) for customers to retreive the course catalog and relevant user progress activity data for their account. Additionally customers are able to utilize our SCIM API for automating user and group management.

Udemy Business integrates with different learning management systems (LMS) and learning experience platforms (LXP) to provide a number of benefits to your organization. Learn more.

Udemy Business offers self-serve SSO configuration for a variety of Identity Providers. Learn more about how to configure SSO for your account. Additionally, we support user and group access and identity management with SCIM. Learn more.

If you are a Team Plan Admin, you can purchase up to 20 licenses for your account. Learn more. Admins of Enterprise accounts should contact their dedicated account executive directly for assistance with purchasing additional licenses.

If you're a current Team Plan customer and interested in upgrading to our Enterprise offering, please fill out the requested information on this page and a member of our Sales Team will folllow up shortly.

This article covers all you need to know about Team Plan renewals. For our Enterprise customers, please contact your dedicated Customer Success Representative, or reach out to success@udemy.com with your questions.

Team Plan Admins can modify receipts from within your account. Learn how. Enterprise customers with receipt or invoice inquiries should reach out to their account executive.

There are three Path activity reports available for admins to view insights into their organization's learning activity. Learn more.

The dashboards refresh several times per day. For more information, click here.

Microsoft Excel has local settings that can cause formatting errors when viewing Data Export Reports from your Udemy Business account. Click here to learn more.

If you're experiencing any errors or issues when viewing dashboards or exporting reports, it could be related to your device's browser, operating system, or network. Click here to learn more and troubleshoot these types of issues in your account.

We're dedicated to providing our customers with access to the highest quality courses most relevant for workplace learning. As such, we are always updating the collection to make sure our courses are up-to-date and relevant. Review our list of new courses. Courses that have been retired this year along with alternative courses we suggest are available in our course retirement list.

The Udemy Business content collection includes thousands of courses that are curated from the consumer marketplace (www.udemy.com). We curate the highest quality courses most relevant for business and technology professionals. If you would like to submit a course suggestion to our Content team for review, please click here.

For instructions on how to add and edit custom categories, please click here.

For instructions on how to import a course from Udemy.com to your business portal, please click here.

For instructions on how to assign or unassign a course to a user or a group, please click here.

Review how to assign Learning Paths to users, groups, and more.

Learning paths are a great way to drive learning outcomes in your organization and engage users with necessary training content. Learn more about how to create learning paths.

There are three Path activity reports available for admins to view insights into their organization's learning activity. Learn more.

Creating groups of users is a way to segment your user base into specific groups for reporting and course assignment purposes. Learn more about adding users to groups in Udemy Business.

Group admins are able to view Insights and Reporting for groups that they manage. Please note: Some dashboards are only available to admins.

To create a group, access the Manage tab and click on Manage Users. To add a group, click the +New User Group link, type in the group name, and click Save. Learn more.

Learn how to create sections to organize your groups.

Review how to invite users to your company's Udemy Business account .

For information on how to remove a user from your company's Udemy Business account please click here. For deactivated users, all the data associated with their learning and the use of their account will be retained in your insights and reports. You can access a list of all your Deactivated Users in a filter on the left sidebar menu of the Manage Users area.

Updating a User's role

If you've sent an invitation to a user, the most common reason for invitations not being delivered is due to restrictive firewalls. Please make sure you allowlist the email addresses and IP addresses found in this article.

Not all group admins have permissions to invite new users to Udemy for Business accounts. This article provides a complete breakdown of relevant permissions for admins and group admins in Udemy for Business.

Common causes of upload issues are the browser, the connection, or the video itself. Try uploading from a different browser (Chrome works best), make sure that your file name does not have any strange characters (like !@#$%^&*) and try re-saving the file in a different format (we find .mp4's encounter the fewest issues). We also recommend trying the Bulk Uploader. For more information on video processing issues, please click here.

If you are the creator of the course on Udemy, you can unpublish the course at your discretion, and this will prevent any other users from enrolling in your course (enrolled users, however, will retain access). To learn more about how to unpublish or delete a course click here.

Instructions for how to make changes to the many parts of your curriculum can be found in this set of articles. If you are encountering issues, please include any error messages you may be experiencing or screenshots of the problem.

If you want to know how to message a user directly click here. For instructions on how to use the Q&A dashboard, click here. If you’re encountering issues messaging users, however, please describe the error in detail so our support team can assist you better.

To brand your portal, go to Manage --> Logo and upload a logo in one of the following formats: jpg, .jpeg, .gif, .png, .bmp and should be at least 400 x 70 pixels. You can also upload a background image for your login page. It should be at least 1920 x 1080 pixels.