Submit a request

Downloading supplemental resources: Instructors often include supplemental materials and resources along with their video lectures. These can be in the formats of PDF's, Word documents, etc. Learn how to download supplemental resources.

If you're having trouble accessing the file, or if you have questions about a resource, we recommend contacting the instructor. Since instructors own and manage their course content, they are in the best position to offer you assistance.

If your organization has the applicable features to contact the instructor disabled, please reach out to your account administrator for assistance.

Downloading courses for offline learning: If you plan on being disconnected from the internet, entire courses, course sections, and course lectures can be saved for offline viewing via our mobile app. Learn how to save courses for offline learning.

Note: once the downloaded content has been watched, in order for the course progress to sync with your Udemy Business account, it's necessary to bring the mobile device back online by connecting to Wifi or cellular data (and open the Udemy Business mobile app once more).

Rating your experience in a course is an easy way to give instructors feedback on how to improve and to help other users select the right course. Learn how to leave a review.

If you are the creator of the course on Udemy, you can unpublish the course at your discretion, and this will prevent any other users from enrolling in your course (enrolled users, however, will retain access). Learn more about how to unpublish or delete a course.

Please note: custom courses can only be published by account administrators. Learn more.

Instructions for how to make changes to the various parts of your course curriculum can be found in this section. Additional resources are listed below.

Adding lectures, sections and content to your course: Learn how to add lectures, sections and videos to your course.

Using the bulk file uploader: Learn how to use the bulk file uploader to add videos to your course.

Creating a custom courseLearn how to create a custom course for your Udemy Business account.

Troubleshooting issues while uploading course videos: Review troubleshooting steps course creators can take if they’re encountering issues uploading videos to their courses.

Supported file types: Review the types of files Udemy Business supports for course lectures and additional resources.

Using the bulk file uploader: Learn how to use the bulk file uploader to add videos to your course.

If you continue to encounter issues, please include any error messages you may be experiencing or screenshots of the problem.

Learn how to message a user directly.

Instructions on how to use the course creator Q&A dashboard are available in this Help Center article.

Please note: Depending on your organization’s settings, the Q&A and direct messaging features may be disabled. If this is the case, please contact your account’s administrator for additional information or assistance.

If you’re encountering issues with the Q&A, or messaging users directly, however, please describe the error in detail so our support team can assist you better.

Please note that the custom categories feature is only available to Enterprise Plan users.

Learn how to add and edit custom categories for courses in your Udemy Business account.

Review instructions for how you can add or remove courses from custom categories.

The Assign features enable admins and group admins to easily incorporate Udemy Business courses into their learning programs.

Learn how to assign a course to a user or a group.

Steps on how to unassign a course are outlined in this Help Center article.

Learn how admins can import courses from Udemy.com into their Udemy Business account, and provide their account’s users with access to them.

Review how admins can find courses in the Udemy Business collection.

If an employee has left your organization, you can remove them from your account and a license will be freed up. Learn how.

If you need to revoke deactivation (eg. the user was deactivated by mistake), reactivation options are available. Learn more.

If you need to permanently remove (i.e., anonymize) a user’s Personally Identifiable Information (PII) for General Data Protection Regulation (GDPR) compliance or a similar purpose, you can do so once the user has been deactivated. Learn how to delete (i.e., anonymize) user data.

If you've sent an invitation to a user, the most common reason for invitations not being delivered is due to restrictive firewalls. Learn which domains and subdomains may need to be allowlisted for certain, Udemy Business features.

Review how Udemy Business admins and group admins can invite new learners to join their account. The article also includes steps you can take if invitations are not being received.

Please note that in order for you to be able to access the Udemy Business mobile app, your organization's administrators must approve the functionality.

Learn more about the Udemy Business mobile app and where you can access it.

The date and time up to which data is included is indicated by a data freshness notice in the top of each dashboard. The timestamp is localized based on your computer’s local settings. Learn how frequently dashboards and data exports are updated, and how to tell how fresh the data is.

First, we recommend reviewing our system requirements.

The most common solution to video playback problems is to make sure your browser is updated, and that you've cleared your cache. This Help Center article

has additional troubleshooting tips.

Please note: If you're unable to update or modify any settings in your browser, please contact your IT department.

If you’re still encountering issues after attempting these troubleshooting steps, please be as descriptive as possible and include any error messages or a screenshot to help us diagnose the issue. Learn how to take a screenshot.

Learn how to reset your password using the directions in the applicable Help Center article below. If you have not received your "Forgot Password" email, please check your spam folder.

• Browser Instructions
• Mobile Instructions

At Udemy Business, we're committed to curating a collection of high quality, up-to-date courses taught by real-world experts on critical business and technical skills.

To maintain quality, we review a number of criteria including relevance of topic, instructor responsiveness and consumer demand. We are unable to make exceptions to our criteria at this time.

We recommend first searching in Udemy Business to find courses that meet your needs. Our robust search engine surfaces relevant content down to the lecture level.

The course suggestion service is only available for Enterprise customers. If you are a Team Plan customer, consider upgrading to an Enterprise plan to take advantage of this service and additional plan features.

Please note that courses in languages other than English are only accessible through our International Collection. If you do not have access to the International Collection, please reach out to your manager or your company's Learning and Development team.

Courses with practice tests cannot be added to our Udemy Business collection through customer suggestions. Our Content Curation team is actively reviewing courses with practice tests to ensure that they meet our Trust and Safety guidelines, and is adding approved courses to the Udemy Business collection.

Please see the table in this support article for LMS/LXP product support for Udemy Business course synchronization and learner transcript synchronization.

Microsoft Excel has local settings that can cause formatting errors when viewing data export reports from your Udemy Business account. Learn how to resolve formatting issues for data export reports in Microsoft Excel.

Learn how to reset your password using the directions in the applicable Help Center article below. If you have not received your "Forgot Password" email, please check your spam folder.

• Browser Instructions
• Mobile Instructions

We're dedicated to providing our customers with access to the highest quality courses most relevant for workplace learning. As such, we are always updating the collection to make sure our courses are up-to-date and relevant.

Learn more about the Udemy Business content collection and where you can locate new courses.

Learn more about retired courses and where you can access the retire course list.

First, we recommend reviewing our system requirements.

The most common solution to video playback problems is to make sure your browser is updated, and that you've cleared your cache. This Help Center article

has additional troubleshooting tips.

Please note: If you're unable to update or modify any settings in your browser, please contact your IT department.

If you’re still encountering issues after attempting these troubleshooting steps, please be as descriptive as possible and include any error messages or a screenshot to help us diagnose the issue. Learn how to take a screenshot.

Downloading supplemental resources: Instructors often include supplemental materials and resources along with their video lectures. These can be in the formats of PDF's, Word documents, etc. Learn how to download supplemental resources.

If you're having trouble accessing the file, or if you have questions about a resource, we recommend contacting the instructor. Since instructors own and manage their course content, they are in the best position to offer you assistance.

If your organization has the applicable features to contact the instructor disabled, please reach out to your account administrator for assistance.

Downloading courses for offline learning: If you plan on being disconnected from the internet, entire courses, course sections, and course lectures can be saved for offline viewing via our mobile app. Learn how to save courses for offline learning.

Note: once the downloaded content has been watched, in order for the course progress to sync with your Udemy Business account, it's necessary to bring the mobile device back online by connecting to Wifi or cellular data (and open the Udemy Business mobile app once more).

Rating your experience in a course is an easy way to give instructors feedback on how to improve and to help other users select the right course. Learn how to leave a review.

The majority of courses in the Udemy Business content collection offer a Udemy certificate of completion.

Certificate isn't appearing: Certificates are available after each lecture in a course has been completed, and all of the course content has been viewed. Learn how to access your certificates:

-Browser instructions.

- Mobile app instructions.

Accreditation: Udemy is not an accredited institution, and as a result, the certificates cannot be used for formal accreditation.

Wrong name or language: Certificates of completion are generated using the name and language that is currently entered for your account. If you need to change the certificate’s name or language, please follow the steps in this Help Center article.Please note that not all organizations enable users to edit their profile information.

In order for you to be able to access the Udemy Business mobile app, your organization's administrators must approve the functionality.

Learn more about the Udemy Business mobile app and where you can access it.

Review how to log into the Udemy Business mobile app.

Please note that in order for you to be able to access the Udemy Business mobile app, your organization's administrators must approve the functionality.

Learn more about the Udemy Business mobile app and where you can access it.

Thank you for your interest in Udemy Business!

Learn more about our plan offerings.

If you're interested in our Team Plan, you can create your trial and purchase your plan on our sign-up page.

If you're interested in our Enterprise offering, please fill out the requested information on this form and a member of our Sales team will follow up shortly.

Thank you for your interest in Udemy Business!

Udemy Business is a next-gen learning solution that transforms the workplace learning experience through a consumer-first on-demand learning solution. Built for businesses striving to be at the forefront of innovation, Udemy Business offers fresh, relevant learning anytime, anywhere.

Learn more about our plan offerings.

If you're interested in our Team Plan, you can create your trial and purchase your plan on our sign-up page.

If you're interested in our Enterprise offering, please fill out the requested information on this form and a member of our Sales team will follow up shortly.

Admins can customize the appearance of their organization’s account by uploading a logo, a background image and your company icon.

The settings section of your own, individual Udemy Business account is where you can customize the appearance of your account, enable access features and configure integrations. Learn more.

Udemy Business integrates with different learning management systems (LMS) and learning experience platforms (LXP) to provide a number of benefits to your organization. Learn more.

Review how to test your learning management system with Udemy Business.

Udemy Business offers self-serve SSO configuration for a variety of Identity Providers. Learn more about how to configure SSO for your account.

Additionally, we support user and group access and identity management with SCIM. Learn more.

If you are a Team Plan admin, please follow the steps in this Help Center article to add more licenses to your account.

Admins of Enterprise accounts may contact their dedicated account executive directly for assistance with purchasing additional licenses. Or, fill out the form below to have our Support Team help coordinate the request.

If you’re a Team Plan customer, you can review answers to frequently asked questions we receive regarding Team Plan renewals.

For our Enterprise customers, please contact your dedicated Customer Success Representative with your questions.

Team Plan admins can view, print, and download receipts in their Udemy Business Team Plan account. Learn more.

Enterprise customers with receipt or invoice inquiries should reach out to their account executive.

Various dashboards and reporting features are available in your account’s Insights and reporting, which you can use to understand how people in your company are learning. Learn more.

The date and time up to which data is included is indicated by a data freshness notice in the top of each dashboard. The timestamp is localized based on your computer’s local settings. Learn how frequently dashboards and data exports are updated, and how to tell how fresh the data is.

Admins can also generate and download several different reports to review learner activity and progress. Learn more about the reports and how you can download them.

The date and time up to which data is included is indicated by a data freshness notice in the top of each dashboard. The timestamp is localized based on your computer’s local settings. Learn how frequently dashboards and data exports are updated, and how to tell how fresh the data is.

Microsoft Excel has local settings that can cause formatting errors when viewing data export reports from your Udemy Business account. Learn how to resolve formatting issues for data export reports in Microsoft Excel.

If you're experiencing any errors or issues when viewing dashboards or exporting reports, it could be related to your device's browser, operating system, or network. Learn how to troubleshoot these types of issues in your account.

Question about data freshness? The date and time up to which data is included is indicated by a data freshness notice in the top of each dashboard. The timestamp is localized based on your computer’s local settings. Learn how frequently dashboards and data exports are updated, and how to tell how fresh the data is.

We're dedicated to providing our customers with access to the highest quality courses most relevant for workplace learning. As such, we are always updating the collection to make sure our courses are up-to-date and relevant.

Learn more about the Udemy Business content collection and where you can locate new courses.

Learn more about retired courses and where you can access the retire course list.

Please note that the custom categories feature is only available to Enterprise Plan users.

Learn how to add and edit custom categories for courses in your Udemy Business account.

Review instructions for how you can add or remove courses from custom categories.

Learn how admins can import courses from Udemy.com into their Udemy Business account, and provide their account’s users with access to them.

Review how admins can find courses in the Udemy Business collection.

The Assign features enable admins and group admins to easily incorporate Udemy Business courses into their learning programs.

Learn how to assign a course to a user or a group.

Steps on how to unassign a course are outlined in this Help Center article.

Learning paths can be assigned to specific users and groups, just like courses. Review how admins or group admins can assign learning paths in their Udemy Business account.

Learn how to unassign learning paths in your Udemy Business account.

Learning paths are a great way to drive learning outcomes in your organization and engage users with necessary training content.

Admins and group admins can download data export reports to view deeper insights into learning paths activity. Learn more.

Admins and group admins can also view details on users enrolled in a learning path, their progress, and if they were assigned or self-enrolled. Learn how to view learning path insights.

Creating groups of users is a way to segment your user base into specific groups for reporting and course assignment purposes.

Review what dashboards and reporting features are available in your account’s Insights and reporting, which you can use to understand how people in your company are learning.

Group admins are able to view Insights and Reporting for groups that they manage. Please note: Some dashboards are only available to admins.

Learn how to create sections to organize your groups.

Review how Udemy Business admins and group admins can invite new learners to join their account. The article also includes steps you can take if invitations are not being received.

Admins can also add and manage users using the CSV import feature. Learn how.

Learn how to create user groups in Udemy Business.

If an employee has left your organization, you can remove them from your account and a license will be freed up. Learn how.

If you need to revoke deactivation (eg. the user was deactivated by mistake), reactivation options are available. Learn more.

If you need to permanently remove (i.e., anonymize) a user’s Personally Identifiable Information (PII) for General Data Protection Regulation (GDPR) compliance or a similar purpose, you can do so once the user has been deactivated. Learn how to delete (i.e., anonymize) user data.

Administrators are able to assign the roles of other learners in their Udemy Business account, depending on the types of permissions they require. Learn how to manage roles and permissions in Udemy Business.

Learn more about the different permission levels for group admins.

If you've sent an invitation to a user, the most common reason for invitations not being delivered is due to restrictive firewalls. Learn which domains and subdomains may need to be allowlisted for certain, Udemy Business features.

Review how Udemy Business admins and group admins can invite new learners to join their account. The article also includes steps you can take if invitations are not being received.

Review how Udemy Business admins and group admins can invite new learners to join their account. The article also includes steps you can take if invitations are not being received.

Admins can also add and manage users using the CSV import feature. Learn how.

Learn how to create user groups in Udemy Business.

Troubleshooting issues while uploading course videos: Review troubleshooting steps course creators can take if they’re encountering issues uploading videos to their courses.

Supported file types: Review the types of files Udemy Business supports for course lectures and additional resources.

Using the bulk file uploader: Learn how to use the bulk file uploader to add videos to your course.

If you continue to encounter issues, please include any error messages you may be experiencing or screenshots of the problem.

If you are the creator of the course on Udemy, you can unpublish the course at your discretion, and this will prevent any other users from enrolling in your course (enrolled users, however, will retain access). Learn more about how to unpublish or delete a course.

Please note: custom courses can only be published by account administrators. Learn more.

Instructions for how to make changes to the various parts of your course curriculum can be found in this section. Additional resources are listed below.

Adding lectures, sections and content to your course: Learn how to add lectures, sections and videos to your course.

Using the bulk file uploader: Learn how to use the bulk file uploader to add videos to your course.

Creating a custom courseLearn how to create a custom course for your Udemy Business account.

Learn how to message a user directly.

Instructions on how to use the course creator Q&A dashboard are available in this Help Center article.

Please note: Depending on your organization’s settings, the Q&A and direct messaging features may be disabled. If this is the case, please contact your account’s administrator for additional information or assistance.

If you’re encountering issues with the Q&A, or messaging users directly, however, please describe the error in detail so our support team can assist you better.

If you are having difficulty logging in with an email and password, reset your password by using the "Forgot Password" link to send a reset link to your inbox.

If your organization uses single sign-on (SSO) and you are receiving an error message when attempting to log in via SSO, please contact your IT Department. Learn more about troubleshooting login issues for your Udemy Business account.

If you're unable to open a hyperlink, use the instructions in this Help Center articleto troubleshoot your issue.

If you're still encountering hyperlink issues after attempting the troubleshooting steps, please be as descriptive as possible and include any error messages or a screenshot to help us diagnose the issue.

First, we recommend reviewing our system requirements.

The most common solution to video playback problems is to make sure your browser is updated, and that you've cleared your cache. This Help Center article has additional troubleshooting tips.

Please note: If you're unable to update or modify any settings in your browser, please contact your IT department.

If you’re still encountering issues after attempting these troubleshooting steps, please be as descriptive as possible and include any error messages or a screenshot to help us diagnose the issue.

If you experience an issue with a survey, use the instructions in this Help Center article to troubleshoot your issue.

If you're still encountering issues after attempting the troubleshooting steps, please be as descriptive as possible and include any error messages or a screenshot to help us diagnose the issue.

To learn more about the admin roles and permissions available, please refer to this Help Center article.

After reviewing the article, please indicate what type of permission is needed in your support request.

Review how to configure the dates for your cohort's course, including selecting the pacing and/or blackout dates for the course, in the Help Center articles below.

If you're unable to open a hyperlink, use the instructions in this Help Center article to troubleshoot your issue.

If you're still encountering hyperlink issues after attempting the troubleshooting steps, please be as descriptive as possible and include any error messages or a screenshot to help us diagnose the issue.

First, we recommend reviewing our system requirements.

The most common solution to video playback problems is to make sure your browser is updated, and that you've cleared your cache. This Help Center article has additional troubleshooting tips.

Please note: If you're unable to update or modify any settings in your browser, please contact your IT department.

If you’re still encountering issues after attempting these troubleshooting steps, please be as descriptive as possible and include any error messages or a screenshot to help us diagnose the issue.

If you're unable to open a hyperlink, use the instructions in this Help Center article to troubleshoot your issue.

If you're still encountering hyperlink issues after attempting the troubleshooting steps, please be as descriptive as possible and include any error messages or a screenshot to help us diagnose the issue.

Review how to create a new course, as well as the difference between a course and course version, in the Help Center articles below.

If you receive a 500 error, please follow the instructions in this Help Center article to troubleshoot.

If you continue to encounter issues, please include any error messages you may be experiencing or screenshots of the problem.