Company Badges on Udemy Business: FAQ

Company badges provide employees with tangible recognition of their skills and achievements, boosting motivation and engagement while enabling organizations to track and verify an employee’s skills development. All badge details, earning criteria, and issuance are managed directly within Udemy Business.

The following are frequently asked questions about the company badges feature.

Please note: Company badges will be available to all Udemy Business customers in beta on Monday, March 3, 2025.

Table of contents

General questions

Enabling badge issuance

Badge creation: Earning criteria and content

Assigning and accessing badges

Reporting

General questions

What are company badges?

Company badges are digital awards created by organizations for their employees to earn through upskilling initiatives. These badges motivate, validate, and celebrate employees' skills development and achievements. They recognize the completion of training programs, onboarding, meeting specific competencies, fulfilling compliance requirements, and contributing to personal and professional growth. Company badges promote continuous learning and help create a culture of recognition and accomplishment in the workplace. Learn how to create a company badge.

What are Open Badges?

An Open Badge is the world's leading format for digital badges. “Open Badges is not a specific product or platform, but a type of digital badge that is verifiable, portable, and packed with information about skills and achievements” (from openbadges.org).

A company badge created within a Udemy Business account is issued in the Open Badge format. This format allows companies to verify their employee’s skills and progress and enables the badge holder to conveniently transport and share the badge as needed. 

What Udemy Business plans have access to this feature? 

All Udemy Business customers except Team Plan customers will have access to the company badges feature. 

Is this feature available in other languages besides English?

Yes, the company badges feature will be available in all languages that Udemy Business supports.

Which geographies are excluded from accessing this feature?

This feature will be available in all geographies.

Will Udemy be charging for the company badges feature?

The company badges feature will be included as part of the Udemy Business Enterprise Plan at no additional cost.

How does the company badges feature integrate with our learning management system (LMS)?

The company badges feature is not supported with our LMS integration. However, if your organization’s LMS supports the Open Badges 2.0 standard, then your employees can import their earned badges into the organization’s LMS because company badges are built on the Open Badges standard.  

 

Enabling badge issuance

Who can set up an organization as a badge issuer?

An organization's account owner or administrator can set up the company as a badge issuer. Once this is done, any admin or account owner within the organization can create a company badge. Learn more.

Why do we require an email/URL for the issuer set-up?

  • The requirement for a contact email and URL is part of the Open Badge 2.0 standard for issuer setup and are both mandatory fields.
  • The reason for the contact email is to provide a way for badge recipients to ask questions or seek support regarding their badges. Note: Enter an email address that will be used for badge-related communications, such as info@examplecompanyname.com. Do not enter an individual’s email in the issuance set up form.  
  • The purpose of the URL is to list the organization’s homepage or social media profile of the entity, whether individual or institutional.

Who can create company badges for my organization?

Udemy Business account owners and administrators can create a company badge program for their organization. Group admins and learners are not able to create company badges. 

Can the contact email be changed in the future? 

Yes, but during the beta phase, organizations need to contact their Udemy Business Customer Success Manager or open a support request. We'll make the changes manually. The badge issuer information shouldn't change often, so we recommend organizations finalize the data for their badge issuer profile before submitting it.

Badge creation: Earning criteria and content

What training content can I include in my earning criteria? 

You can add the following content types to your earning criteria:

Of the content types listed above, how many of each can I add to my earning criteria?

You can add one learning path per badge, one practice test per badge, and unlimited custom content per badge. You can have a badge that only requires employees to complete a learning path, pass a practice test, or complete the custom content. It’s also possible to create a badge with a combination of these learning activities. Learn more about adding learning content and earning criteria to company badges.

What is custom content?

Custom content includes activities outside or off the platform, like attending workshops, and mentoring sessions, or hosting conferences. While you can issue badges manually for these activities, we recommend focusing on learning criteria that allow badges to be issued automatically for a more efficient experience. Learn more about badge issuance in this help center article. 

What content criteria are recommended for automatically issuing a badge?

We suggest that organizations use a learning path or practice test available on the Udemy Business platform as the criteria for earning badges. Badges will be automatically issued when learners complete these. While you can still use your own proprietary content, it must be in the form of a learning path or practice test for automatic badge issuance. Custom content completed off-platform will always require an admin to manually upload a .CSV file to issue a badge.

Can I edit the earning criteria for my company badge?

Yes, before you publish the badge, you can change the earning criteria. However, once a badge has been published, you cannot edit the badge. If you want to change a published badge, you must first “Expire” the current badge (which will remove it from the learner view) and create a new badge. 

Can I include Udemy Business courses in my earning criteria?

Yes, as long as they are included as part of a learning path. 

If I have a Pro license, can I add Pro content to my earning criteria?

Customers with a Pro license can:

  • Add pre-built Udemy paths to the earning requirements by selecting them from the 'Learning path’ criterion menu under 'Criteria.'
  • Create a learning path and manually add Pro labs and assessments to the learning path. 
  • Currently, customers cannot add Pro assessments, labs, or workspaces as standalone earning criteria.

What will happen when the Udemy Business content used in the earning criteria is deleted or updated?

The system does not automatically account for changes to badge earning criteria (e.g., new versions, content updates, or content removed from Udemy Business). To ensure accuracy, we recommend that Admins regularly monitor active badges and their earning criteria to keep everything up to date.

What badge details (metadata) will be embedded into the Open Badge?

When an organization's admin creates a company badge, they will input several details, which will be embedded as metadata within the badge image. As part of the Open Badge standard, this information will enable the badge to be verified by other systems that authenticate Open Badge files. Review how you can define and input the details for your company's badge.

Is there a limit to the number of badges I can create for my organization?

There are currently no limits to the number of badges you can create for your organization.

Assigning and accessing badges

Can I assign company badges to my employees? 

Yes, as an admin, you can use the feature’s functionality to assign published badges (i.e. the requirements for completing the badge’s earning criteria) to individual employees, teams, and groups of employees across your organization. The method of assigning badges is the same as if you were assigning a course. Learn how to manage and assign company badges.

Who can access company badges created for my organization?

Company badges created by your organization can be viewed, enrolled in, and earned by only your employees. These badges will not be visible to anyone other than your organization’s learners.

How can employees access their earned company badges?

Employees who have earned badges will find them in the My Learning section of their account, specifically in the “Certifications” tab.

How can employees access their badges if they, or their company, no longer have access to Udemy Business? 

We recommend that admins and account owners inform employees about the date they will lose access to their Udemy Business account and advise them to download any badges from the My learning section before that date.

If an employee has earned a company badge and the organization later stops offering that badge, what happens to the badge they’ve already earned?

A badge remains valid and issued even after a company stops offering that badge.

If an employee has earned a company badge, but their Udemy Business account is deleted or anonymized, what happens to the badge?

  • Employees may retain their badge by downloading it from their Udemy Business account. If the user’s or the organization’s Udemy account is deleted, the badge will be deleted and will be irretrievable from the organization’s Udemy Business account.

What badge information is retained after an organization leaves Udemy?

If your organization stops using Udemy Business, any badge created within your company’s Udemy Business account and its related metadata (which includes details like the badge name, description, requirements, and issuer information), as well as badge issuer information will remain.

The earned badge and its metadata and the badge issuer data must be retained, and continue to persist, in order for employees to continue to validate their earned badge.

Can the company badges feature be accessed on multiple devices?

The company badges feature is available on both web and mobile devices.

Reporting

As an admin, how will I know if my employees have earned a badge?

Navigate to the “Badge Insights” tab in your admin dashboard and search for relevant badges. You can select a badge to view the learners who have earned or have been assigned that badge.

  • Note: In the case of non-assigned badges, the admin will only see the list of learners who have earned the badge, not the learners who are currently working towards earning the badge. For assigned badges, the admin will see the list of learners who have been assigned a badge but not the progress towards completion.

How will employees know if they have earned a badge?

Upon successful completion of the earning criteria, your employees will receive an email notification letting them know that they have earned a badge. The email will include a link to their badge located in the My Learning section of their Udemy Business account.

What Badge Insights will be available?

Account owners, admins, and group admins can view company badge insights in the Insights and Reporting section of the admin dashboard. Here, you can see each company badge, its status, who at your organization has earned that badge, and the date it was earned. You can also access the badge’s details, including the badge description and earning criteria.  Learn more about Badge Insights.

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