Managing courses - general

  • Udemy Business + Workera partnership: Admin frequently asked questions

    Udemy Business has partnered with Workera to provide AI-powered skills assessment and skill intelligence. This partnership helps organizations understand current skill levels, identify gaps, and measure growth over time—so learning can be aligned to verified skill outcomes.

    This article answers commonly asked questions by administrators about Workera’s partnership with Udemy Business.

    Please note:

    • Workera can be purchased directly or through select partners. Availability and packaging depend on your organization’s agreement. For details, contact your organization’s Udemy Business representative or your Workera Skills Strategy Manager.
    • Workera Help Center articles are available in English.

    Table of contents

    What is the Udemy Business + Workera partnership?

    Udemy Business has partnered with Workera, an AI-powered skills intelligence platform, to help organizations assess and validate workforce skills.

    While Udemy Business provides learning content, Workera helps organizations:

    • Establish a baseline of skill proficiency
    • Identify skill gaps at the individual and team level
    • Track skill growth over time using consistent measurement
    • Turn skill signals into clearer decisions about where to focus learning

    Admin account provisioning

    A primary Workera admin account will be provisioned with login instructions once your organization’s Workera environment is set up.

    If you are not the primary admin and need access, additional admin access can be granted based on your organization’s configuration. Please contact your primary admin or your Workera Skills Strategy Manager.

    If you need help with first-time login or activation, see Workera’s Start Here resources.

    What reporting is available in Workera?

    Workera provides reporting designed to help admins understand skill levels and skill progression across their population.

    Depending on your deployment, admins may have access to reporting such as:

    • Skill score snapshots and score history (changes over time)
    • Program- and population-level skill views
    • Downloadable CSV reporting for deeper analysis in your own tools

    Workera also supports webhooks and API access. 

    Does Workera support integrations?

    Workera can support integrations, but implementation is typically configuration-specific (often tailored to your organization’s identity systems and data needs).

    If you’re exploring integrations or data flows, the best next step is to contact your Workera Skills Strategy Manager to discuss what’s supported in your environment and what’s included in your agreement.

    Where can I go for technical support?

    We recommend starting with the Workera Help Center for common questions and troubleshooting.

    For technical issues, you can:

    • Submit a support request through the Workera Help Center
    • Use the troubleshooting articles for common login and access issues

    For Udemy Business account issues, you can:

    If your issue relates to your Workera configuration, program setup, or reporting expectations, contact your Workera Skills Strategy Manager.

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  • Udemy Business + Emtrain Partnership: Admin frequently asked questions

    Udemy Business has partnered with Emtrain to provide comprehensive compliance training, which helps organizations meet regulatory requirements and foster a positive, inclusive workplace culture.
    With this partnership, you can purchase these training programs through your Udemy Business account and guarantee regulatory compliance. This article answers commonly asked questions by administrators about Emtrain’s partnership with Udemy Business.
    Please note: 

    • Emtrain compliance training is available exclusively through a partnership agreement with Udemy Business organizations. To learn more, please contact your organization’s Customer Success representative. 
    • All Emtrain Help Center articles are available in English only. 

    Table of contents

    What is the Udemy Business + Emtrain partnership?

    Udemy Business has partnered with Emtrain, a leading provider of skills-based human resource and business compliance training.

    Unlike traditional compliance training that focuses on policy summaries, Emtrain's approach emphasizes developing real-world skills that aim to foster respectful interactions and ethical decision-making in the workplace. 

    Please note: Certain compliance courses may have region-specific content to ensure regulatory requirements are being met through the e-learning experience. 

    Emtrain admin account provisioning

    As an admin, an Emtrain account will be provisioned to you with login instructions. If you are not the primary admin and need access to your Emtrain account, an additional admin profile can be created for you. Please connect with your primary account admin or connect with your Compliance and Program Success representative at Emtrain. 

    What reporting is available in Emtrain?

    If you are administering your training directly from the Emtrain hosted platform, the Reports section will provide information into the learner completion status, learner activity, and insights.
    If you are administering your Emtrain training from your Learning Management System, the completion reporting will live in your LMS. Emtrain will have the ability to show insights into the questions asked within the content and a general activity log, but will not own the completions from your training programs.

    For more information on accessing and managing your reporting, please visit the Emtrain Help Center, where you will find Admin FAQs specific to Reports.

    Does the Emtrain platform support integrations?

    Yes! Emtrain supports platform integrations, including Single Sign On, HRIS Integration Methods, Social Logins, and more. You can review all the integration opportunities in the Emtrain Help Center, under Integrations.

    Where can I go for technical support?

    We encourage learners to visit Emtrain’s Help Center, where you will find a library of Admin FAQs to support the platform management experience.
    If you experience a technical issue within your Emtrain learning experience, please reach out to your organization’s Emtrain administrator or to Emtrain Technical Support directly at support@emtrain.com.

    Please note: For any inquiries regarding the Emtrain platform, please contact Emtrain directly. 

    Where can I learn more about the Udemy Business + Emtrain Partnership?

    For any billing or contract questions, please reach out to your organization’s Customer Success representative. 

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