Certificates of Completion

  • Certificates of Completion: FAQ

    This article includes answers to frequently asked questions we receive regarding certificates of completion, including troubleshooting steps to take,  if you’re unable to view your certificate.

    FAQ

    Does Udemy Business provide certifications through accredited institutions?

    Udemy Business is a National Association of State Boards of Accountancy (NASBA) Certified Partner and offers courses eligible for Continued Professional Education (CPE) credits. Outside of our NASBA partnership, we do not offer additional certifications through accredited institutions.

    I finished my course but I still can’t access my certificate of completion. How come?

    In order to receive your certificate of completion, each curriculum item must be marked as complete. Double-check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.

    lectures_marked_as_complete.png

    I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?

    Occasionally the system may need a few moments to generate a certificate of completion after a course has been completed. Wait a couple of minutes and then try clicking on the trophy again. You may also need to refresh the page, or clear your cache and cookies, in order to see your certificate. 

    I need to change the name or language of my certificate.

    Learn how to change the language or name on your certificate of completion.

    How can I share my certificate?

    It is at the discretion of your organization’s administrators whether or not learners can share their certificates to social media platforms. Organizations that don’t allow this feature will not have the ‘Share’ option on their certificates.

    Sharing via a browser: If you're accessing Udemy Business on a browser, and if your organization allows it, you will find a Share button on the right-hand side of your certificate. When clicked, the option will provide sharing links for Facebook, Twitter, and LinkedIn.

    share_certificate.png
    Sharing via the Udemy Business mobile app: If you’re accessing your account via the Udemy Business mobile app, and your organization permits sharing certificates, the Share feature will appear below your certificate. You can use the option to share your certificate with various apps on your device.

    share_certificate_on_mobile.png

    How is the course’s number of hours determined?

    The number of hours listed on the certificate of completion is based on the course video hours at the most recent completion. If an instructor adds lectures after a learner completed the course, they can complete the new lectures and regenerate the certificate to reflect the longer course duration.

    Do I need to complete the lectures in order? 

    No. You can receive your certificate of completion once all the lectures and course items are marked as complete.

    Do practice test courses offer a certificate of completion?

    Practice test courses do not offer a certificate of completion (please note: custom courses for organizations, which only feature practice test lectures, can offer a certificate of completion if enabled by the course creator).

    Read article

  • Certificate of Completion: How to Change The Language or Name

    All courses in the Udemy Business content collection offer a Udemy certificate of completion, which you can access after you’ve completed all of the curriculum items of a course. 

    This article outlines how you can change the language of your certificate if required, or how you can edit your name if it appears incorrectly.

    Please note:

    • Not all organizations enable users to edit their profile information (please see below).
    • Changing the name or language for your certificate of completion can only be done on a supported web or mobile browser, and not the Udemy Business mobile app.

    How to change the language of your certificate

    Certificates of completion are generated in the same language that is set for your account. If you need to change the language of your certificate, however, you can easily do so by following these steps:

    1. When all of the curriculum items of a course have been completed, click the trophy on the course page to access your certificate.
    2. Click on Update your certificate at the bottom right.

    update_certificate_feature.png

    1. Select the language you wish to change your certificate to and click Save Changes. 

    We will send you an email to confirm when your updated certificate is ready. Please note it may take a few minutes to update the certificate’s language. You may need to refresh the page in order to see your updated certificate.

    How to change the name that appears on your certificate

    Certificates of Completion are generated using whatever name you entered when you created your Udemy Business account.  If your organization allows users to edit their profile information, including their account name, then please follow the steps below to change the name on your certificate.

    • If you cannot edit your profile information, however, and you access your Udemy Business account via SSO,  please contact your organization’s IT team regarding your request. 
    • If you do not access your account via SSO, and your organization does not allow users to edit their profile, then please contact our Support Team for assistance.

    If you need to change the certificate’s name, and you can edit your profile information, then follow the steps below.

    1. While accessing your Udemy Business account via a supported web or mobile browser, navigate to your certificate and click on Update your certificate as shown above.
    2. Next, click Update your profile name to proceed to your profile page. 
    3. Change your name there to what you want included on your certificate, and click Save.
    4. Then click Save changes on the certificate page to reset your certificate.

    update_certificate_of_completion_options.png

    We will send you an email to confirm when your updated certificate is ready. Please note it may take a few minutes to update the certificate’s name. You may need to refresh the page in order to see your updated certificate.

    Read article

  • How to Download Your Certificate of Completion (on a Browser)

    The majority of courses in the Udemy Business content collection offer a Udemy certificate of completion. This article explains how you can download your certificate, after completing your course on a browser. 

    How to download your certificate of completion after finishing the course

    When all the curriculum items of a course have been completed, the trophy above the course player will change color, and you will see a notification indicating the certificate of completion is ready.

    udemy_business_certificate_trophy.png

     Your certificate of completion will look something like this:

    download_certificate.png

    Please note:

    • Practice test courses do not offer a certificate of completion (please note: custom courses for organizations, which only feature practice test lectures, can offer a certificate of completion if enabled by the course creator).
    • Unlike the course taking experience via the Udemy marketplace, lectures cannot be marked as complete and the course progress cannot be reset. Review troubleshooting steps to take if you’re unable to view your certificate.

    Sharing certificates with social media platforms

    It is at the discretion of your organization’s administrators whether or not learners can share their certificates to social media platforms. Learn more about sharing certificates of completion.

    FAQ and troubleshooting steps

    More information regarding certificates of completion, and troubleshooting steps if you’re unable to view your certificate are available in our certificates FAQ. 

     

    Read article