Certificates of Completion

  • How to Download Your Certificate of Completion (on a Browser)

    Most courses in the Udemy Business content collection offer a Udemy Business certificate of completion. This article explains how you can download your certificate, after completing your course on a browser. 

    How to download your certificate of completion

    1. When all the curriculum items of a course have been completed, the trophy above the course player will change color, and you will see a notification indicating the certificate of completion is ready.

     2. Click on the trophy. Then, click Get Certificate to view the certificate.

    udemy_business_certificate_trophy.png

    3. The certificate will look something like the image below. To download the certificate, click Download on the lower right-hand side of the page.

    download_certificate.png

    Certificates can be saved as a .pdf or .jpg file so that you can easily share your accomplishments.

    How to share your certificate of completion

    If enabled for your organization's account, you can share your certificate as a post across several social media platforms. To do so, click the Share button on your certificate page.  

    Please make sure you are logged into the desired social media platform. After clicking Share, a customizable text template will appear with a link to your certificate. You can personalize your message before posting your certificate.

    Encountering issues? If you are having trouble seeing the automated message, you can manually share your certificate on social media by using the URL of your certificate. This URL can also be found at the top right of the certificate.

    • If you would like for the certificate to be publicly visible, please be sure to remove your organization’s domain name, similar to the formatting included on your certificate. You can also generate a URL that can be copy-and-pasted without requiring any editing via the Download options noted above.

    Please note: 

    • Sharing your certificate differs from adding your certification to your online profiles. For detailed instructions on how to do this, please review the instructions of each respective social media platform.
    • Practice test courses do not offer a certificate of completion
      • If enabled by the course creator, custom courses for organizations that only feature practice test lectures can offer a certificate of completion.
    •  Unlike the course-taking experience via the Udemy marketplace, lectures cannot be marked as complete and the course progress cannot be reset.

    Sharing certificates with social media platforms

    It is at your organization's administrators' discretion whether learners can share their certificates on social media platforms (Learn more about sharing certificates of completion).

    Please view our frequently asked questions for troubleshooting steps to access your certificate of completion.

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  • Certificates of Completion: Frequently Asked Questions

    This article includes answers to frequently asked questions and troubleshooting steps regarding certificates of completion.

    Table of contents

    Frequently asked questions

    Troubleshooting

    Frequently asked questions

    Where do I find my certificate of completion?

    Learn how to download your certificate of completion on a browser or on the Udemy mobile app.

    Do all courses offer certificates of completion?

    No. Currently only paid, approved courses offer a certificate of completion. Free courses and courses that only include practice tests do not offer a certificate of completion.

    Do free courses offer certificates of completion?

    No. As mentioned above, only paid courses offer Certificates of Completion.

    Please note: If you have enrolled in a free course before March 17, 2020, you will retain access to your certificate of completion for those free courses only. 

    Do practice test courses offer certificates of completion?

    No, practice-test courses, or courses that only consist of practice tests, do not offer Certificates of Completion.

    Can I change the formatting of my certificate of completion?

    Currently, certificates are created using a template, and there is no way to change the formatting for them at this time. 

    Can I customize my certificate?

    As certificates are created using a template, there is no way to change the formatting, remove features, or add photos at this time. 

    Can I use Udemy certificates for formal accreditation?

    Udemy is not an accredited institution. Certificates demonstrate skills and accomplishments, but they cannot be used for formal accreditation. 

    Will certificates be issued for gifted courses?

    Yes, certificates are available for courses that were gifted. Once the course is completed, the name of the gift recipient will appear on the certificate.

    I need to change the name or language of my certificate.

    Learn how to change the language or name on your certificate of completion.

    How can I share my certificate on social media?

    Learn how to share your certificate of completion on a browser.

    How is the course’s number of hours determined?

    The number of hours listed on the certificate of completion is based on the course video hours at the most recent completion. If an instructor adds lectures after a learner completed the course, they can complete the new lectures and regenerate the certificate to reflect the longer course duration.

    Do I need to complete the lectures in order? 

    No. You can receive your certificate of completion once all the lectures and course items are marked as complete.

    If I retake a course I completed previously, will the completion date be updated? 

    No. The completion date on a certificate will be associated with the date that you first completed the course. One exception to this is when a course adds new lectures. If these new lectures are completed, the certificate of completion will then automatically regenerate with the new date.

    Troubleshooting

    I finished my course but I still can’t access my certificate of completion. How come?

    To receive your certificate of completion, each curriculum item must be marked as complete. Double-check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.

    lectures_marked_as_complete.png

    My lecture or course item (quiz, practice test) is not getting marked as complete. How do I fix this?

    Learn how to mark a lecture or course item as complete.

    I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?

    Occasionally the system may need some time to see your updated certificate. If you have not received your certificate within an hour please try refreshing the certificate page, or clear your cache as cookies to see the updated certificate.

    Why did my name not update on my certificate?

    Please ensure that the information is updated directly from your certificate and not just from your profile (Learn how to change your certificate name).

    It may take some time to see your updated certificate. If you have not received your certificate within an hour, please check your spam folder or refresh the certificate page to see the updated certificate.

    Why did my language not update on my certificate?

    Please ensure that the information is updated directly from your certificate and not just from your language settings (Learn how to change your certificate language).

    It may take some time to see your updated certificate. If you have not received your certificate within an hour, please check your spam folder or refresh the certificate page to see the updated certificate.

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  • Certificate of Completion: How to Change The Language or Name

    All courses in the Udemy Business content collection offer a certificate of completion, which you can access after you’ve completed all of the curriculum items of a course. This article outlines how you can change the language of your certificate if required, or how you can edit your name.

    Please note:

    • Updates to certificates cannot be made on the Udemy Business mobile app.
    • Not all organizations enable learners to edit their profile information (Learn more below).

    Table of contents

    How to change the language of your certificate

    Certificates of completion are generated in the same language that is set for your account. If you need to change the language of your certificate, however, you can easily do so by following these steps:

    1. After navigating to your certificate, click on Update your certificate as shown below.

    update_certificate_feature.png

    2. Select from the supported languages to update your certificate and click Save Changes.  We will send you an email to confirm when your updated certificate is ready.

    How to update the name on your certificate

    Certificates of Completion are generated using whatever name you entered when you created your Udemy Business account.  

    If your organization allows you to edit your profile information and account name, then please follow the steps below to change the name on your certificate.

    1. After navigating to your certificate, click Update your certificate as shown in the instructions above.

    2. Next, click Update your profile name to proceed to your profile page. 

    3. Change your name there to what you want to be included on your certificate, and click Save. 

    4. Click Save changes on the certificate page. We will send you an email to confirm when your updated certificate is ready.

    update_certificate_of_completion_options.png

    Cannot update your certificate name?

    If you cannot edit your profile due to your organization settings, please review the following:

    • If using Single sign-on (SSO): Please contact your organization’s IT team to assist.
    • If not using SSO: If you are not accessing Udemy Business through your organization, please select Contact Us to reach Udemy Business Support for further assistance.

    Having technical issues?

    It may take some time to see your updated certificate. You may need to refresh the page to see it.

    If you have not received your certificate within an hour, please check your spam folder or refresh the certificate page. 

    View our frequently asked questions on certificates.

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