• How to Access And Use The Mobile Course Player

    This article explains how to use the mobile course player to begin a course, as well as navigate through the course curriculum or access resources while using the Udemy Business mobile app.

    How to start a course lecture on the mobile app

    1. After signing into the Udemy Business mobile app, tap My learning.

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    2. Tap on the course you wish to take.

    3. Tap on Get Started to begin your learning experience.

    How to navigate through the course curriculum on the mobile app

    All of the published lectures and curriculum items of the course are visible below the video screen. Scroll and tap to begin a lecture or course item (quiz, practice test, etc.).

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    Once the video has begun playing, tap on the video screen to access the play and pause icons. Tap on the left and right icons or drag the icon on the progress bar below to adjust the video time.

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    How to access course resources on the mobile app

    1. Once you have accessed the mobile course player, tap More.

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    2. Tap Resources.

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    3. Tap on any lecture number to view relevant resources. For iOS users, tap Open to download the resources onto your mobile device. For Android users, tap on any resource to begin downloading.

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  • How to Troubleshoot Downloading Issues on the Mobile App

    This article explains how to troubleshoot and solve some of the most common issues related to downloading courses and lectures on the Udemy Business mobile app. 

    Table of contents

    Video download is taking too long

    Begin by testing your internet connection speed to see if this could be why the videos are taking too long to download. 

    If the internet speed is low (less than 5 Mbps), we recommend downloading the courses at a time when your internet connection is stronger. You can also do the following:

    • Lower the video download quality of the lecture so the file size for the download is smaller.
    • If you are downloading an entire course or long course sections, try downloading individual lectures instead.
    • Keep the app open and in the foreground so the downloading finishes more quickly.
    • Restart your modem/router to see if your internet connection improves.

    If your internet connection is strong but the download speed is slow,  please try the following steps:

    • Cancel all downloads in progress and then restart the app to download the content again. Learn how to cancel downloads in the applicable Help Center article below.
    • Make sure your phone has enough storage to download each course.
    • Check to see if you have enabled download over WiFi only.
    • Restart your mobile device and check your device settings.
    • Delete the Udemy Business app from the home screen and then reinstall it on your device. 
      • Please note: Any offline content you’ve saved from your courses will be removed after the app reinstallation, and you will need to re-download the content.

    Removing a downloaded course on the mobile app

    To learn how to delete or remove a downloaded course for offline viewing, please view the applicable Help Center article below. 

    Please note: Removing a downloaded course does not remove it from your My Learning page. To learn how to archive or unenroll from a course, please view the applicable Help Center article below. 

    Trouble finding the downloaded course or lecture

    Please make sure your course is properly downloaded through the instructions in the applicable Help Center article to view your downloaded courses. 

    If you are still experiencing issues, please follow the troubleshooting steps in the section regarding video downloads taking too long to help ensure the content can be downloaded to your device.

    Trouble downloading course resources (non-video)

    To learn how to download content that is not a video, please view the applicable Help Center article below.

    Please note: Not all course resources are available for download. 

    If you are still experiencing issues, please follow the troubleshooting steps that are shared in the section for video downloads taking too long to help ensure the content can be downloaded to your device.

    Cannot find the course in my device storage

    Due to piracy concerns the downloaded files are encrypted, you can only access the video lecture within the Udemy Business mobile app itself, and will be unable to find the course in your device’s internal storage.

    Audio or video issues for downloaded lectures or courses

    Learn how to troubleshoot audio and video issues on the Udemy mobile app.

    Want to download over Wi-Fi only (no cellular data)

    If you're using your mobile data network rather than Wi-Fi to download the course, please make sure that the download via Wi-Fi only is enabled. Learn how to update this setting in the applicable Help Center article.

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  • Downloading Courses for Offline Viewing on The Android App

    This article explains how to download entire courses, course sections, or course lectures for offline viewing in the Udemy Business Android app. We also provide instructions on how to update your course download settings to reduce mobile data usage.

    Please note: Due to privacy concerns, downloaded courses are encrypted and can only be accessed through the mobile app. Not all courses and course resources, including practice tests, are available for download. 

    Downloading entire courses for offline viewing

    1. After signing into the mobile app, tap My learning

    2. Tap on the course you wish to take.

    3. Tap on the download icon on the right side of Lectures.

    4. Tap Download Course.

    Downloading course sections or course lectures

    You can also download all of the courses in particular sections or individual course lectures on the Android app.

    To download a course section, tap the download icon on the right of the section header.

    To download a course lecture, tap the download icon on the right of the lecture name.

     

    Viewing downloaded courses offline

    To view all course downloads, return to your My Learning page. 

    Under My courses, tap on Downloaded.

     

    Regaining access to downloaded content

    Due to certain platform security measures, some downloaded course content will expire after 30 days. To regain access to the downloaded content, simply connect your mobile device to the internet.

    Update your course download settings

    1. After signing into the mobile app, tap Account.

    2. Under Video Preferences, tap Download Options.

    To reduce your course data storage, tap on Video download quality and select your quality preference.

    To avoid data usage, tap Download over Wi-Fi only. If you play downloaded lectures while your mobile data is still turned on, the Udemy Business app will not use mobile data to load the video content. 

    Please note: When using the mobile app, some mobile data may be used when loading features or updating your course progress. To prevent the use of any mobile data, we recommend turning mobile data usage off from your device’s system settings.

    To clear up your Android device storage, please refer to our Help Center Article on deleting downloaded courses for offline viewing on the mobile app.

    Experiencing issues?

    Learn how to troubleshoot download issues on the mobile app.

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  • Downloading Courses for Offline Viewing on The iOS App

    This article explains how to download entire courses, course sections, or course lectures for offline viewing in the Udemy Business iOS app. We also provide instructions on how to update your course download settings to reduce mobile data usage.

    Please note: Due to privacy concerns, downloaded courses are encrypted and can only be accessed through the mobile app. Not all courses and course resources, including practice tests, are available for download. 

    Downloading entire courses for offline viewing

    1. After signing into the Udemy Business mobile app, tap My learning

    2. Tap on the course you wish to take.

    3. Tap on the download icon on the right side of Lectures.

    4. Tap Download Course.

    Downloading course sections or course lectures

    You can also download all of the courses in particular sections or individual course lectures on the iOS mobile app.

    To download a course section, tap the download icon on the right of the section header. Then, tap Download Section

    To download a course lecture, tap the download icon on the right of the lecture name.

    Viewing downloaded courses offline

    To view all course downloads, tap on the Downloads section under the course title.

    Regaining access to downloaded content

    Please note: Due to certain platform security measures, some downloaded course content will expire after 30 days. To regain access to the downloaded content, simply connect your mobile device to the internet.

    Update your course download data settings

    1. After signing in to the Udemy Business mobile app, tap Account.

    2. Under Video Preferences, tap Download Options.

    To reduce your course data storage, tap on Video download quality and select your quality preference. 

    To avoid data usage, tap Download over Wi-Fi only. If you play downloaded lectures while your mobile data is still turned on, the Udemy Business app will not use mobile data to load the video content. 

    Please note: When using the mobile app, some mobile data may be used when loading features or updating your course progress. To prevent the use of any mobile data, we recommend turning mobile data usage off for the app from your device’s system settings.

    To clear up your iOS device storage, please refer to our Help Center Article on deleting downloaded courses for offline viewing on the Udemy Business mobile app.

    Experiencing issues?

    Learn how to troubleshoot download issues on the Udemy Business mobile app.

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  • How to Schedule Learning Reminders on The Udemy Business Mobile App

    Learning reminders can help you stay on track with your learning goals and remind you when it’s time to resume your Udemy Business courses. This article outlines how you can set, change, and stop learning reminders on the Udemy Business mobile app.

    Table of contents

    How to set learning reminders on the Udemy Business mobile app

    You can set up learning reminders on your mobile device, and receive push notifications for them, by following the steps below.

    1. Open the Udemy Business app on your device and tap Account at the bottom-right.

    2. Next, tap Push notifications and then Learning reminders

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    3. Toggle the learning reminders feature to on.

    Please note: You will be directed to the notification settings on your device to enable them for the Udemy Business app if they are not already allowed.

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    4. Tap Frequency.

    5. Select the days and times you wish to receive learning reminders. 

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    How to change your learning reminders on the Udemy Business mobile app

    If you wish to change when you receive learning reminders on your mobile device, follow these steps.

    1. Navigate to the Frequency page on your device following the steps outlined above.

    2. Select new days and times when you wish to receive the learning reminders.

    How to stop learning reminders on the Udemy Business mobile app

    To stop learning reminders on your mobile device, navigate to the Learning reminders page following the steps outlined above. Next, toggle Allow reminders to off.

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  • Taking Practice Tests on the Mobile App

    This article explains how you can take practice tests using the Udemy Business mobile app. Udemy’s practice test feature allows courses to include comprehensive, long-form simulated exams that students can take to assess their knowledge of a particular subject.

    Please note: Practice tests are available in select Udemy Business courses. To learn how to determine if a course offers a practice test, please visit our frequently asked questions.

    How to access the practice test on the mobile app

    1. After opening the Udemy Business mobile app, tap My learning. Then, tap on the course you wish to take.

    2. Under Lectures, tap on any lecture that is labeled as a practice test.

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    3. Tap Open Practice Test.

    4. Next, tap Begin test when you are ready.

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    Taking the practice test on the mobile app

    After beginning the test, you can proceed by using the left and right arrows on the screen. You can skip a question to come back to it later, or tap on the star to mark it for review.

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    The progress bar at the top of the screen will show your progress as well as the time remaining in the test. If you run out of time, you will still be able to finish the test. 

    You can pause the test at any time by tapping the pause icon at the top of your screen, and when you're ready, tap Resume test to continue.

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    Viewing questions on the mobile app

    You can quickly skip ahead or revisit any question view by tapping on the hamburger icon located at the bottom left of the screen.

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    Scroll through and tap to view any question on the practice test page. You can also use the dropdown at the top of the screen to filter by questions you have skipped or marked for review.

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    To return to the practice test page, tap on the hamburger icon.

    Completing the practice test on the mobile app

    To complete your practice test, tap on Finish test at the top right of the screen. Then, tap Finish Test again.

    Please note: If you have skipped questions, you can submit this attempt or follow the directions outlined above to complete all questions.

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    You will see your results immediately after finishing the test. Tap Review questions to view the correct answers, or tap Retake test to take the test as many times as you would like.

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  • How to Cast Udemy Business Courses Via Your Mobile Device

    If you want to watch your Udemy Business courses on the television, you can do so by casting the course videos from our mobile app to a Chromecast or Apple TV device, or an AirPlay 2 compatible smart TV. 

    You can download the Udemy Business mobile app by clicking here.

    How to Cast Videos With an iOS Mobile Device

    To cast your course videos to the television, via your iOS and AirPlay device, please follow these steps:

    1. Make sure the mobile device you're using is on the same Wi-Fi network as your AirPlay device and a casting icon will appear.

    2. Open the course you wish to watch and tap the casting icon.

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    3. A dialog with available devices will appear. Select the device you wish to cast to.

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    4. Once you're connected a casting notification will appear on your device.

    How to Cast Courses With an Android Mobile Device

    To cast videos to a Chromecast-compatible screen please follow these steps:

    1. Please be sure the mobile device you're using to cast is on the same Wi-Fi network as your Chromecast device, or a Smart-TV with Chromecast, so that the casting icon appears.

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    2. Tap the Chromecast icon to choose the device you wish to cast to.

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    3. The screen will notify you when your device is connected and streaming to Chromecast.

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    4. To see additional details of the cast, tap the Chromecast icon.

    5. If you wish to enlarge the view tap on the image.

    6. To stop casting the course, tap the Chromecast icon again and select Stop Casting.

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  • How to View Learning Paths on Your Mobile Device

    Designed to help drive learning at your organization, learning paths help you achieve learning outcomes by enabling you to combine high-quality Udemy Business courses with all types of resources. Learn more about creating a learning path.

    To access learning paths on your iOS or Android device, click My learning. You’ll see all the learning paths that you’ve enrolled in here.

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    To browse public learning paths created by colleagues in your organization, click Discover. From here, click Learning paths under My Organization.

     

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    If you don’t see any learning paths, make sure you have the latest version of the application. If you have the latest version of the application and don’t see any learning paths, you may not have any learning paths in your organization. Learn how to create a learning path.

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  • How to Access Course Resources on the iOS App

    This article explains how to download course resources on the Udemy Business iOS App. To help keep track of your mobile storage, we also provide instructions on how to set up a notification before downloading large course lecture resources.

    How to view and download resources by course lecture

    After accessing the mobile course player, lectures that include supplementary resources will have Resources listed under the lecture title. 

    To access the resources, tap on the lecture title and hold for a moment or two. An options menu will appear. Then, tap on Resources for lecture.

    A list of the available resources will come up. Tap the resource text or Open to access the link or file. 

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    After accessing a file, please follow the steps provided on your device to download the resource onto your mobile phone.

     

    How to view and download all course resources

    You can also find downloadable course resources for each lecture, all in one central place.

    1. Once you have accessed the mobile course player, tap More.

    2. Tap Resources.

    3. A list of lectures with available resources will come up. Tap on any lecture, and then tap the resource text or Open to access the link or file. 

    Set a notification before downloading large lecture resources

    To keep track of your mobile storage, you can set a notification to confirm before downloading large resources from course lectures.

     

    1. After signing in to the Udemy Business mobile app, tap Account.

    2. Under Video Preferences, tap Download options.

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    3. To receive a notification before downloading large course resources, tap Ask before downloading large lecture resources

    Experiencing issues?

    Learn how to troubleshoot download issues on the Udemy Business mobile app.

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  • How to Access Course Resources on the Android App

    This article explains how to download course resources on the Udemy Business Android app. We also provide guidance on tracking your storage before downloading large lecture files. 

    Which course lectures have resources?

    After accessing the mobile course player, lectures that include supplementary resources will include Resources listed under the lecture title. 

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    How to view and download course resources

    1. Once you have accessed the mobile course player, tap More.

    2. Tap Resources.

    3. Under Course Resources, a list of lectures with available resources will come up. Tap on any lecture to access its resources.

    4. Under Lecture Resources, tap on any resource to access the link or file. For files, please follow the steps on your device to download the resource onto your mobile phone.

    Experiencing issues?

    Learn how to troubleshoot download issues on the Udemy Business mobile app.

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  • How to Delete Downloaded Lectures or Courses for Offline Viewing on The iOS App

    This article outlines how you can delete lectures you’ve saved for offline viewing while using Udemy Business’ iOS app.

    Deleting downloaded lectures or course sections

    1. After logging into the Udemy Business mobile app, tap My learning

    2. Tap on the course you wish to delete downloaded content from.

    To download a course lecture, tap the download icon on the right of the course name. Then, tap Remove download.

    To remove a course section, tap on the download icon on the right of the section header. Then, tap Remove downloads.

    Cancelling downloaded lectures or course sections

    If you wish to stop a course lecture or section while it is still downloading, tap on the same icon while the download is in progress above. Then, tap Cancel download

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    Deleting entire downloaded courses

    If you have saved an entire course for offline viewing, you can remove it from your iOS device from the mobile course player or through the Account page. 

    From the mobile course player, tap on the download icon under the course title. Then, tap Remove downloads.

    If you wish to remove multiple downloaded courses, we recommend deleting them through the Account page.

    1. After logging in to the Udemy Business app, tap Account at the bottom of the screen. 

    2. Under Video Preferences, tap Your downloaded courses.

    3. Tap the Remove option on the right side of the course(s) you wish to remove. Then, tap Yes.

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    Experiencing issues?

    Learn how to troubleshoot download issues on the Udemy Business mobile app.

    Read article
  • How to Delete Downloaded Lectures or Courses for Offline Viewing on The Android App

    This article outlines how you can delete lectures you’ve saved for offline viewing while using the Udemy Business Android app.

    Deleting downloaded lectures or course sections

    1. After logging into the Udemy Business mobile app, tap My learning

    2. Tap on the course you wish to delete downloaded content from.

    To remove a course lecture, tap on the download icon on the right of the lecture name. Then, tap Delete.

    To remove a course section, tap on the download icon on the right of the section header. Under the Delete section downloads, tap Delete.

    Cancelling downloaded lectures or course sections

    If you wish to remove a course lecture while it is still downloading, tap on the same icon while downloading to cancel. For course sections, tap the same icon and then tap Stop.

    Deleting entire downloaded courses

    If you have saved an entire course for offline viewing, you can remove it from your Android device from the mobile course player or through your My learning page. 

    From the mobile course player, tap on the download icon under the course title. Then, tap Delete course downloads and tap Delete.

    If you wish to remove multiple downloaded courses, we recommend deleting them through the My Learning page.

    1. After logging in to the Udemy Business app, tap My Learning at the bottom of the screen. 

    2. Under My courses, tap on Downloaded.

    3. Under the course(s) you wish to remove, tap delete downloads.

    Experiencing issues?

    Learn how to troubleshoot download issues on the Udemy Business mobile app.

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  • How to Download Your Certificate of Completion on The Udemy Business Mobile App

    The majority of courses in the Udemy Business content collection offer a Udemy certificate of completion. This article explains how you can access your certificate of completion on Udemy’s mobile app. 

    How to access your certificate of completion on Udemy’s mobile app

    1. After you have completed all of the curriculum items of the course, tap More.

    2. Next, tap Course certificate.

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    3. The certificate will look similar to the image below. To download the certificate, click Download.

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    Please note: 

    • Practice test courses do not offer a certificate of completion (please note: custom courses for organizations, which only feature practice test lectures, can offer a certificate of completion if enabled by the course creator).
    • Unlike the course taking experience via the Udemy marketplace, lectures cannot be marked as complete and the course progress cannot be reset.

    Sharing certificates

    It is at the discretion of your organization’s administrators whether or not learners can share their certificates to social media platforms. Learn more about sharing certificates of completion.

    FAQ and troubleshooting steps

    More information regarding certificates of completion, and troubleshooting steps if you’re unable to view certificates are available in our certificates FAQ

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  • How to Create And Access Notes on The Udemy Business Mobile App

    The Notes feature is a quick way to mark important points of a lecture so you can quickly return to it in the future. This article outlines how you can create and access Notes on the Udemy Business mobile app.

    How to access and create notes on the Udemy Business mobile app

    To access the notes feature in the Udemy Business mobile app, tap More (as seen below) within the course taking experience and then Notes. Here you can access all existing notes and create new notes.

    All the notes that you create in a course will be added across all your devices, desktop, mobile, and tablet. Please note that only you can view the text for the notes you created

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    To create a new note while taking your course on the iOS app, tap Create new on the right-hand side of the Notes screen.

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    If you’re using the Android mobile app, you can create a new note by tapping the + icon.

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    How to edit and delete notes on the mobile app

    If you wish to edit or delete a note you’ve made, tap on the ellipses that appears to the right of the note. The edit and delete option will appear.

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