• Udemy Business Content Quality

    Our mission is to provide Udemy Business customers and learners with access to the freshest, highest quality, and most relevant content from the Udemy.com marketplace. This article explains the content curation process for the Udemy Business collection and our commitment to content quality.

    Learners on Udemy Business can have slightly different objectives than learners on Udemy.com. Our audience is made of professionals learning workplace-relevant skills in a business setting. Their corporations sponsor online education and develop robust learning programs across a wide variety of topics and industries. Thus, our audience can have different expectations and standards for what constitutes an appropriate course, due to the nature of their learning environment.

    How we curate

    We take a data-driven and human-curated approach to deliver high quality courses on the topics and skills professionals need to do whatever comes next. In-demand skills are surfaced through the data of tens of millions of learners who use our platform. 

    Curation is nuanced - we look at the combination of many quality signals to determine whether a course is appropriate for our business audience.

    Curation criteria to be eligible for Udemy Business:

    • Our minimum rating and number of reviews vary by language. For English, we require a 4.4+ rating and 25+ learner reviews for inclusion (the more, the better, because it means the rating is more stable and accurate). We adapt these criteria for international collections based on user behavior data.
    • Topic relevance to our business users and current offering in the collection on that topic.
    • Instructor’s average rating and standing with Udemy policies - we want to see responsive instructors with high engagement with learners and learner feedback.
    • Instructor’s agreement to our Udemy Business Marketing program and course eligibility.

    We require minimum course ratings an number of reviews for inclusion in the collection. Once a course is curated into the collection, the rating may fluctuate over time

    We continuously monitor the content collection for course quality and relevance. If a course’s rating drops below 4.0 for an extended period of time, we add it to our retirement list. Removing less engaging or outdated content is just as important as adding new high quality courses to ensure our collection is as relevant as possible for our learners.

    Instructors

    Our instructors are dedicated, subject matter experts. They are incentivized to keep their courses engaging and up-to-date, especially in fast-moving tech topics. We empower them with user data and dashboards to drill into what’s working for their learners and what isn’t, so they can be agile and responsive.

    By providing an easy-to-use platform, we have leveled the playing field for anyone who is knowledgeable and passionate about their topic/industry to teach. Because of this, we are enabling all learners of different backgrounds and learning preferences to find an instructor whose expertise, identity, and teaching style resonates best with them - leading to a more effective learning experience.

    Commitment to content quality

    Course transcription review:

    We ensure our collection is of the highest quality possible in multiple ways. In addition to our strict curation criteria, Udemy harnesses artificial intelligence (AI) to review course transcripts from the Udemy Business collection to gain maximum visibility into our collection and to proactively ensure our content is fit for a professional audience. 

    On the rare occasion that inappropriate or inaccurate content is found in Udemy Business, we follow a swift escalation workflow and reach out to the instructor to revise the specific lecture. Almost always, the instructor is receptive and grateful for the opportunity to remedy. If they aren’t, we remove the course from Udemy Business. 

    If you believe you’ve uncovered inappropriate content in a Udemy Business course, please contact our support team so we can assist. We take content quality very seriously and will address any concerns as quickly as possible.

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  • List of Courses Included in Udemy Business

    Here is a list of the courses included in your Udemy Business subscription: http://ude.my/djz18. We update this list on a quarterly basis.

    The Udemy Business content collection includes thousands of courses that are curated from the consumer marketplace (www.udemy.com). We curate the most relevant and high quality courses from the marketplace’s extensive catalog, using a number of criteria, including course ratings, user engagement and demand from all of our customers.

    If you would like to suggest a new course be added to the Udemy Business collection, you can do so using the form below. Note that this form submits suggestions for courses to be added to the general Udemy Business collection, which is available to all Udemy Business users, not just users in your company's account. 

    After you submit your recommendation, our Content team will assess your suggestion based on a number of criteria, such as course ratings, user engagement and demand from all of our customers. The Content Team will notify you of our decision whether to approve, or deny your suggestion, within 3 - 5 weeks. Submit a course suggestion here.

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  • How to Find Practice Tests in Udemy Business

    To help you meet your learning goals and put your skills into practice, you can easily search and filter for practice tests in Udemy Business. 

    To do so, search for the specific topic you’re interested in and then select Practice Tests under Features.

    practice_test_filters.png

    For more information on practice tests, please click here.

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  • How to Recommend a Course in Udemy Business

    To help share and socialize learning at your organization, Udemy Business learners, admins and group admins can recommend courses to their colleagues, by using the recommend course feature. 

    How to Recommend a course

    To recommend a course, follow the steps below:

    1. Navigate to the course card or course landing page in your Udemy Business account.
    2. Click the Share or Recommend dropdown and select Recommend. Please note: depending on your organization and user settings, you may see additional Share options like Assign or Share to Slack.

    recommend_course_option_course_landing_page.png

    Who can recommend a course?

    Admins and group admins can recommend courses to Users as well as groups. Please note: group admins can only recommend courses to groups they manage. Users can recommend courses to other users only.

    select_user_or_group_to_recommend_course.png

    Once a course has been recommended, the recipient will receive an email notification in their inbox. They can begin the course by clicking Get Started.

    recommended_course_notification.png

    Please note: if the learner is already enrolled in the course that is being recommended, they will still receive the recommendation email.

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  • International Collections (IC) in Udemy Business

    To empower global L&D teams to drive impactful learning at their companies, Udemy Business offers an International Collection of courses taught by native-speaking, local experts to serve Udemy Business customers with an international presence.

    Languages offered in the International Collection

    Udemy Business offers localized collections in the following languages, included in our Enterprise plan:

    • Arabic
    • Bahasa Indonesian
    • French
    • German
    • Italian
    • Japanese*
    • Korean*
    • Mandarin
    • Polish
    • Portuguese 
    • Russian
    • Spanish
    • Turkish

    *Japanese and Korean are offered at an additional price. Please contact your Account Executive or Customer Success representative for more information.

    Courses offered in the International Collection

    Courses that are part of the International Collection are taught by native-speaking, real-world experts, across critical business skills, such as Leadership & Management, Cloud Computing, Marketing, Sales, IT Operations, Development and more. 

    View the full list of courses available in the International Collection.

    Enterprise plan only

    The International Collection is available with our Enterprise plan only. If you have purchased a Team Plan and are interested in the International Collection, please submit your info on this form and a member of our team will follow up shortly.

    How to access International Collections

    Learn how to access courses in the International Collections.

     

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  • How do I Suggest a Course?

    At Udemy Business, we're committed to curating a collection of high quality, up-to-date courses taught by real-world experts on critical business and technical skills.

    To maintain quality, we evaluate a number of criteria including course rating, reviews, instructor performance on Udemy.com and topic relevance. We are unable to make exceptions to our criteria at this time.

    We recommend first searching in Udemy Business to find courses that meet your needs. Our robust search engine surfaces relevant content down to the lecture level.

    If you cannot find exactly what you need in the Udemy Business collection, however, you suggest a course from Udemy.com via our contact form. If the course meets our criteria, it will be considered for addition.

    Please note: currently, courses with practice tests cannot be added to our Udemy Business collection through customer suggestions. 

    Our Content Curation team is actively reviewing courses with practice tests to ensure that they meet our Trust and Safety guidelines, and is adding approved courses to the Udemy Business collection.

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  • Certification Courses on Udemy Business

    Here at Udemy Business, we’re committed to providing users with the freshest, highest quality courses to prepare for what’s next.

    Our collection covers a wide breadth of courses across essential Certification skills including the following topics:

    • Cloud Certifications:
      • Amazon Web Services (AWS Certified Developer - Associate, AWS Certified Solutions Architect - Associate, AWS Certified SysOps Administrator)
      • Microsoft Azure (AZ-100, AZ-101, AZ-102, AZ-300)
    • IT Certifications:
      • CompTIA (A+, Network+, Security+, CySA+)
      • Cisco (CCNA, CCENT, CCNP)
      • ISTQB (Foundation CTFL, Agile testing)
    • Project Management Certifications:
      • PMP
      • PMI
      • PRINCE2
    • Salesforce Certifications:
      • Salesforce Certified Admin
      • Salesforce Platform Developer 1

    NOTE: Users will need to complete their certification exam through the official exam provider across these certifications. Udemy Business does not provide the certification exam, but rather, focuses on curating the highest quality courses to help your users prepare for and successfully pass their exams.  

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