• Labs: How to Assign Labs and Create Auto-Assign Rules

    Labs are a learning experience that allow learners to apply their skills by completing real-world projects using Workspaces. This article outlines how admins and group admins can easily direct learners to practice their skills by assigning a lab, and can set up auto-assign rules to automatically assign labs to new members of a group. 

    Learn more about Labs and which ones are available.

    Please note: Labs only available to Udemy Business Pro users.

    How to assign a Lab

    To assign a lab, click on the lab’s menu icon and click Assign

    assign_lab.png

    From here, you can specify specific users or groups that you’d like to assign to, as well as set a due date.

    assign_lab_details.png

    How to create an auto-assign rule

    To create an auto-assign rule, first select a group and then click Automatically assign this lab to new users added to your account. When new users are added to that group, they will be assigned the lab.

    auto_assign_lab.png

    Learn how to assign courses in Udemy Business.

     

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  • Udemy Business Learning Management System Integration: xAPI

    xAPI (Experience API) is an e-learning data and specification interface standard to collect and share data about a learner’s experience, within the context of a wide range of learning activities including online and offline.

    Through the xAPI integration with a third-party system like an LMS/LXP/LRS, Udemy Business sends the following activities corresponding to a learner’s progress and completion of a course:

    1. Progress event
    2. Completion event

    These statements are reflected in the LMS/LXP system in near real-time as the events occur.

    Integration Configuration

    Configuring Udemy Business to post xAPI statements to a supported LMS/LXP can be done from the administration user interface in Udemy Business once the related configuration is done on the LMS/LXP first. Below are the steps to be followed*

    *Please note that step 1 and 2 need to be done on the LMS/LXP side.

    Step 1: Register Udemy Business as an API application in your LMS/LXP and generate client credentials

    This step is done within your LMS/LXP. Check the administration module in your LMS/LXP to configure an xAPI integration. You should have an option to register a client application and generate a client id and client secret for the API application.

    When generating the client credentials, ensure that the scope of access is set to xapi:write. (Note: Without this scope, the xAPI statements sent from Udemy Business to the LMS/LXP will fail.)

    Discuss with your LMS/LXP administrator to perform this step.

    Step 2: Procure the OAuth token endpoint and xAPI statement endpoint from your LMS/LXP

    This step is done within your LMS/LXP. Your LMS/LXP instance should have a URL for the OAuth token endpoint and the xAPI statement endpoint.

    The OAuth token endpoint is what Udemy Business will call to generate auth tokens by providing the client id and client secret generated in step 1. Using the generated token, Udemy Business will then POST the xAPI statements to the statement endpoint.

    Example:

    Token endpoint URL: https://udemy.lms.com/v3/oauth2/access-token

    xAPI statement endpoint URL: https://udemy.lms.com/v3/xapi/statements

    Please note: make sure that the endpoint URLs are accurate. Check with your LMS/LXP to get the correct endpoint URLs for your instance.

    Step 3: Configure xAPI integration in Udemy Business

    1. Navigate to Manage → Settings → LMS/LXP integrations

    settings_lms_lxp_integrations.png

    2. Click on Start set-up and choose your LMS/LXP from the dropdown. If the LMS/LXP that you want to setup xAPI integration with is not listed, contact Udemy Business Support and provide details of your LMS/LXP.

    Note: The below setup page is common for enabling API keys to access the Udemy Business REST APIs (course and reporting APIs), and also to setup xAPI. Even if your LMS/LXP is listed in the drop-down, there may not be support to configure xAPI Integration for it yet.

    list_of_integrationns.png

    3. Once you select your LMS, click Next to proceed to the screen below. The first section provides you the API keys to access the standard Udemy Business REST APIs (course and reporting API). The section highlighted below in red corresponds to the xAPI configurations. Provide the OAuth token URL, client id, client secret and the xAPI statement URL that you got from steps 1 and 2 above.

    4. Once the details have been provided, click Test Credentials to check that the Udemy Business instance is able to reach the token URL. Click Save to store your configurations successfully. Note: This test only verifies that Udemy Business is able to successfully access the token endpoint.

    5. Now your xAPI integration with your LMS/LXP is set up and ready for use.

    6. Learner progress and completions should now flow to the LMS/LXP automatically in near real-time.

    Configuration - Special Case

    The steps described above should be followed ONLY when your LMS/LXP 

    • supports both progressed and completed events and 
    • accepts the mbox (email) as the actor’s identifier. 

    If the xAPI configuration is displayed on the Udemy Business admin page against your selected LMS, then any custom changes (example: your LMS/LXP supporting only completion events or requiring an actor identifier that is different from mbox - email)  would already be taken care of by the Udemy Business implementation. However, if your LMS shows on the list but has no xAPI configuration section, or if you have a custom LMS that is NOT on this list and has special requirements around the actor identifier and/or the verbs, please contact Udemy Business Support to provide those requirements.

    Benefits of xAPI

    Udemy Business already supports REST APIs for reporting purposes (user activity, user course activity and user progress APIs). These APIs include both granular transaction data (at a lecture level) and aggregated summary data (at a course level). Because of these differing levels of aggregation, these APIs have lag times that can range from 8 to 14 hours for new data to be made available. However,  xAPI statements are near real-time with minimal lag, but they provide less information. 

    Below is a table that summarizes the key differences between the standard reporting REST API and the xAPI event stream.

    Criteria

    xAPI

    Reporting REST APIs

    Latency

    Provides near real-time publishing of completion events. Low latency.

    Involves a lag of ~8 hrs before completion events are made available.

    Standard

    Follows an industry standard for capturing & reporting a learner's experience in a learning environment.

    Does not follow a standard data model, thus may require customizations to port the data to different systems.

    Interoperability

    The standard data model helps systems to interact with each other easily & build a 360 degree view of the learner's experience from multiple places.

    Interaction between multiple systems would require data translations and mapping between the participating systems.

    Resource Consumption

    Udemy Business PUSHes the events to the 3rd party system, thereby these systems don't have to PULL. from Udemy Business. This results in lesser resource consumption and scalability issues.

    Requires 3rd party systems to PULL data from Udemy. When requests and payloads increase it can lead to timeout issues.

    Future-proofing

    Rapidly developing industry standard. Allows us to expand to a wide range of learner experience events (in the future) - e.g., tracking granular progress within a content, interactions, search, review etc.

    Limited to completion, progress events at a lecture and course level currently, though extending it is possible. However, this may require relatively more work as there are no standards in place.

     

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  • How to Add Duration to Links in a Learning Path

    To more accurately reflect the duration of a learning path, path editors can now add a duration to links included in a learning path. To add or edit a time duration for a link, click on the box under the title of your link. This provides learners an estimate of how much time they may need to review or complete the materials that are linked.

    link_duration.png

    Please note: Link durations will not contribute to minutes consumed in usage reports, which currently reflect video consumption only. 

    Learn how to create a Learning Path.

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  • How to Duplicate a Learning Path

    Path editors can easily duplicate an existing private or public learning path by selecting ‘Duplicate’ in the dropdown menu. 

    Important: Path names must be unique for public paths available in your organization. If your path is public and is given the same name as an existing public path, you will be prompted to provide a unique name.

    Duplicating a learning path will not carry over any enrolled users from the original path.

    Duplicating_a_learning_path.jpg

    Once a path is duplicated, the new, duplicated path will have “Duplicate of” as a preface in the title, but it can be edited. 

    duplicate_of_a_learning_path.jpg

    Learn more about creating a learning path here.

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  • How to Create Folders to Organize Public Learning Paths

    Admins can create folders to organize public learning paths. To create folders, navigate to Learning Paths and click +New Folder in the left-hand navigation.

    Please note: currently group admins are unable to create folders for Learning Paths. 

    Give your folder a name and description.

    create_a_folder.jpg

    To add learning paths into a folder, navigate to a public learning path and click +Add to folder.

    adding_to_a_folder.jpg 

    Select the folders you would like to add the learning path to and click Save.

    select_the_folder.jpg

    Note: Only public learning paths can be added into a folder. You can learn more about how to create a learning path by clicking here. 

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  • How to Find Recommended Courses for Learning Paths

    We know it can be difficult and time consuming to create a learning path from scratch. That’s why we offer powerful course recommendations when you create a learning path.

    You can access our recommended courses by creating a path, clicking Add content, and clicking Recommended courses.

    learning_path_add_content.png

    You will be prompted to select the skills you’d like to provide in your learning path.

    skills_being_sought_through_learning_path.png

    After selecting the skills you’re interested in, select the specific courses that best align to your learning goals. Click Add skills as section headings if you’d like to include those in your learning path.

    courses_suggested_for_learning_path.png

    Click Add to learning path after you’ve selected your courses. From here, you’ll be able to edit your learning paths, reorder courses, and customize the Section headings and notes.

    editing_learning_path.png

    You can learn more about how to create a learning path by clicking here.

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  • How to Copy a Custom Category Into a Learning Path

    Admins and Group Admins can easily turn any custom category into a Learning Path in one, simple step.

    Navigate to the Custom Category page in your Udemy Business account and select a Custom Category.

    Click the ellipses on the right hand side and then Copy to learning paths.

    learing_path_editing_options.png

    This will create a learning path with the courses in the Custom Category. 

    learning_path.png

    Feel free to share as is, or customize by removing, editing or adding content to meet your learning goals. 

    Learn more about how to create a learning path here.

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  • How to View Learning Path Insights

    Admins and Group Admins can view details on users enrolled in a learning path, their progress & if they were assigned or self-enrolled on the Path Insights page.

    The Path Insights page can be accessed by going to Manage > Insights and Reporting > Path Insights, or select ‘View path activity’ from within a Learning Path.

    learning_paths_details.jpg

    path_progress.jpg

    If there is no entry in the ‘Assigned’ column, this indicates that the learner self-enrolled in the path, or they were unassigned the path but have not unenrolled from the path.

    When is a learner’s data reported?

    When a learner is assigned or self-enrolls in a learning path, they will appear on the Path Insights dashboard and in path reporting after the next data refresh. Once they begin watching a course that is part of the path, they will be enrolled in that course and appear on the Course Insights dashboard.

    Please note that unassigning a learner from a path does not unenroll the learner from that path, and therefore they will still appear on the Path Insights dashboard and in path reporting. Their data will only be removed if they unenroll from the path from within their account.

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  • How to Customize Sign up Error Messages

    There are three methods by which users can access Udemy Business - SSO (Single Sign-On), Invitation from Admin/Group Admin or ‘self-serve’ invitation using an approved email domain. In all three methods, there are some scenarios whereby users are blocked from accessing the platform when joining. The reasons could be:

    • There are no more licenses available

    • The user has not been invited

    • The user has not been provisioned for a license in SSO

    • The user was deactivated previously but they try to rejoin

    When a user is blocked for any of the above reasons, they see a generic message telling them to contact their IT department or manager for help.

    With this feature, however, you have the option to add your own customized message to tell your users what to do or who to contact, if they can’t access Udemy Business.

    To add your own message about who to contact or what to do, go to the Custom Error Message page in Settings.

    custom_error_messages.jpg

    Click the ‘Edit’ function to enter the contact information that will display as part of the message. A modal will open with a text editor to write the message. We allow email addresses and urls / links to be added to the message. The text editor options include Bold, Italics, Link. Please note there is a  limit of 200 characters for the message. After you have entered your message, click ‘Save Message’ to save it.

    write_your_own_message.jpg

    Once you have saved your message, you can see how it looks, by clicking ‘See more’ in the Example message section under the message panel.

    click_on_see_more.jpg

    sign_up_errors.jpg

    Please note: the custom message feature is only accessible to the Owner and Admins of the account and is is not accessible by Group Admins.

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  • Resources to Increase Adoption and Engagement of Udemy Business

    Here at Udemy Business, we’re committed to helping you achieve your business objectives and drive learning at your organization. We’ve built a Resources section in your Admin dashboard featuring guides, tips and webinars on engagement tactics, communication templates and admin resources to help you increase adoption and engagement of Udemy Business.

    This feature is available for Admins and Group Admins within Enterprise accounts. To access this feature, navigate to Manage → Resources. 

    Within Resources, you’ll have access to the following guides and tips:

     

    Getting Started

    Quick Start Guide

    How to get started with Udemy Business, including customizing your account, managing users and assigning courses.

    New Admin Training

    An in-depth training for Admins, including how to launch Udemy Business, strategies for developing a culture of learning, and an overview of our Admin capabilities.

    About Udemy Business

    An overview of Udemy Business and our content curation model.

    API Documentation

    An in-depth look at our API capabilities, requirements and how to integrate.  

    Udemy Business Course List

    A comprehensive list of all courses available in the Udemy Business collection.

     

     

    Engagement Tactics

    Engagement Best Practices

    Best practices on how to drive learning in your organization, including examples of scalable learning initiatives you can launch internally and custom content you can create.

    Marketing Tactics to Build a Culture of Learning

    A marketing guide to promote your learning initiatives. This guide includes a framework to build awareness, adoption, retention and referral across your users.

    Creating Your Own Courses Guide

    How to create your own courses in Udemy Business, with some great examples of the content you can create.

     

    Please click here if you have any questions or feedback.

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  • Slack Integration

    We believe that social learning is essential to building and maintaining a learning culture. Social sharing leverages the expertise and recommendations of colleagues - ones who are on the same team or share similar interests with your employees.

    With our Slack integration, employees can easily share Udemy Business courses to their Slack channels and to colleagues. Whether it’s a course that will help the team complete a project, content on an interesting topic, or sharing a learning path to drive specific learning outcomes, sharing  via Slack encourages continuous learning within your organization.

    Our goal is to help extend the influence of L&D teams and help them build a learning culture.

    How do I turn on "Share to Slack"?

    Admins can turn on the Slack integration by following these steps:

    1. Log in to your Udemy Business account and open the Manage > Settings > Integration page.

    2. Turn on the Share button for Slack.

    slack_off.jpg

    Once turned on, employees will now see a Share to Slack  icon on the course landing pages where they can share the course with people and channels:

    share_to_slack.jpg
     

    How do I turn on the Udemybot?

    Admins can also enable the Udemybot - an automated Slack message that summarizes the top 5 courses taken at your organization.

    1. Log in to your Udemy Business account and open the Manage › Settings > Integration page.

    2. Click Install.

    slack_on.jpg

    3. You will then be asked by Slack to authorize Udemy Business.

    Note: Depending on your company’s Slack settings, you may need to ask a Slack admin to approve Udemy Business for use in your Slack workspace.

    4. After authorizing, follow the instructions on the Integration page to configure the Udemybot to post to channels of your choosing.

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  • Udemy Business API Reference

    Udemy Business (UB) provides two RESTful APIs, Courses and Reporting, that enable developers to programmatically retrieve their UB course catalog and their user progress activity data. You can use these two APIs to integrate with a third-party application such as a Learning Management System (LMS). 

    1. Udemy Business API Documentation.
      1. Course Sync and Daily Reporting API
    2. Udemy Business xAPI Documentation
      1. xAPI supports real-time reporting of learner progress and completions.(xAPI)

     

    *Please note that the API documentation is only available in English.

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  • Finding Courses

    This article outlines how administrators can find courses in the Udemy Business collection, and how to submit a course suggestion.

    Find courses with the search function

    The keyword search will look for keywords in the course title, subtitle and instructor name. For example, if you are looking for an Excel 2016 course, type in ‘Excel 2016’ instead of ‘Excel’.

    Retired courses

    If you previously searched for a course and can no longer find it, it could be due to the course being retired. Learn more about retired courses and access the retired course list

    New courses

    If you’re interested in reviewing newly added courses to the collection, learn more about new courses and access the new course list.

    How to suggest a new course

    If you are searching for a business or technology related topic that you can’t find in the collection, you can submit a course suggestion using the form below. 

    Please note that this form submits suggestions for courses to be added to the general Udemy Business collection, which is available to all Udemy Business users, not just users in your company's account. 

    After you submit your recommendation, our Content team will assess your suggestion based on a number of criteria, such as course ratings, user engagement and demand from all of our customers. The Content Team will notify you of our decision whether to approve, or deny your suggestion, within 3 - 5 weeks. 

    Submit a course suggestion here.

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  • Getting Help

    The best and quickest way for your users to get assistance with any technical issues they experience within your account is to file a ticket with our Customer Support team. A member of our team can help troubleshoot the issue.

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  • Log in Issues

    If your users are unable to log in after being invited into your Udemy Business account, first have them reset their password. If that does not work, ask the affected user to submit a support ticket, and a member of our Support Team will respond within 24 hours.

    If you have set up Single Sign On (SSO) for Udemy Business, please contact your organization’s IT department to ensure users have been given access to Udemy Business via your SSO provider.

    If your company's firewalls are generally restrictive (certain commonly used sites are blocked), you will need to allowlist the emails from Udemy to ensure operation of the password reset function. Learn more about allowlisting the email sending domains and subdomains for Udemy Business.

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