• Accessibility Statement

    This statement was last updated on November 12, 2020.

    At Udemy Business, we believe that all learners should have access to high-quality content to help achieve whatever comes next.

    To deliver on this commitment, we are making continuous product investments to ensure a high standard of accessibility and compliance with industry best practices throughout the product experience.

    Our product design team has constructed a new design system, a catalog of user interface and experience components, that is used throughout the Udemy Business learner experience. Accessibility is one of the founding principles of this new framework. The Udemy platform also includes many of the specifications contained in the Web Content Accessibility Guidelines (WCAG) 2.0 standard:

    • Our videos contain controls such as independent volume control, headings and other stylized content that are rendered as text instead of images.
    • We also have navigation tools like menu bars that are consistent across the site and multiple methods (including a search bar) to navigate to the desired page.
    • Our form fields and headings are appropriately labeled for visually-impaired students and others using screen-reading technology.
    • All our courses have subtitles to ensure the content is accessible for those that are deaf or hard of hearing.
    • Our designers and engineers have worked in conjunction with the Center for Accessible Technology (C4AT), an accessibility consulting firm, to handle different complex user experiences to make them properly accessible to all. In particular, we are working with C4AT to ensure a functional, reader experience for different parts of the app.
    • We run automated accessibility checks on updates to our code, to block changes where accessibility issues have been identified.

    Udemy Business is committed to helping our business and government partners meet their accessibility commitments to their employees but also to achieve our ethical obligations as a socially conscious company. To deliver on this commitment, we are working with C4AT to make our web and mobile experiences as user-friendly as possible to learners with a variety of different access needs. We are also developing documentation of our products using the international version of the standard Voluntary Product Accessibility Template (VPAT), which addresses compliance under WCAG 2.0 and 2.1, the revised Section 508 standards, and EN 301 549.

    If you have any other questions about Udemy Business’ compliance with accessibility standards, please contact our support team. We also encourage customers to use our in-app support mechanism to submit suggestions on ways that we can further improve our product’s ease-of-use for all.

    Udemy Business will continue to invest, develop, and strive to make learning available to all.

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  • Adjust Video Quality

    Udemy Business automatically optimizes video resolution based on your internet connection speed. The video quality can be adjusted at any time by clicking on the Settings (gear) icon and selecting a different resolution.

    Improving Screencast Lectures

    If you're having difficulty viewing text on lectures where the instructor is sharing their screen, try adjusting the video quality.

    settings_gear_icon_in_the_course_player.png

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  • Assessments

    Assessments is a feature that helps learners identify their skill level in a topic and guides them to personalized content based on their skillset.

    Please note: Assessment are only available to Udemy Business Pro users.

    *We will be adding assessments across additional skills in the coming months.

    How to start and complete Assessments

    Users who have access to the Assessments can follow the steps below to start and complete assessments:

    1. To get started, you can access Assessments on the Assessments tab on your home page, your My learning page, as well as the search results page, when searching for relevant topics (like AWS). Click Start assessment when you’re ready to begin.
    2. Each assessment includes around 30 multiple-choice or multi-select questions and will take approximately 25 minutes to complete. If you exit the assessment before answering all the questions and come back within 24 hours, you can pick up where you left off. Otherwise, you can start a new assessment and will see a different set of questions. 
    3. Once you’ve completed the assessment, you will be brought to the results page, where you can view your overall score and dive into detailed explanations for each question. 
    4. You will also see a course recommended based on your skill levels. Once enrolled, you will see personalized guidance based on recommended areas of focus. Click Enroll now to jump into your personalized course recommendation.
    5. Once you’re in the course, you can see specific sections highlighted for you based on your skill set. 
    6. After completing the highlighted sections, you may retake the assessment to measure your learning progress, and get updated personalized guidance in the recommended course.

    How to access in-progress Assessments

    You can find in-progress assessments and your most recent results under your My learning tab. 

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  • Assessment Benchmarking

    Assessments is a feature that helps learners identify their level of knowledge in a topic and guides them to recommended content based on their skillset.

    Please note: Assessments are only available to Udemy Business Pro users.

    What is benchmarking?

    Through benchmarking, learners will get additional insight into their level of knowledge and how they compare to others that have completed the same assessment.

    How do I interpret my score?

    The scores on this assessment can range from 0-200, with 100 representing an average score. If your score is greater than 100, your performance is above average. 

    Note: Scores on assessments are never perfect. We recommend that you avoid making comparisons to yourself and others based on small differences in scores. Instead, focus on your general classification into one of four performance levels. Larger differences represented by moving across these levels are more likely to represent tangible differences in your level of understanding.

    How do I interpret my performance level?

    You can think of these labels as completing the sentence, 

    Compared to others, my skills are {your performance level}.

    Limited (0-49)

    Performance level categorized as Limited reflects little demonstrated knowledge. We expect that performances at this level are from learners new to a subject or who are casually exploring content. The learner would benefit from completing relevant courses and any available learning activities.

    Developing (50-99)

    Performance level categorized as Developing reflects early stages of demonstrated knowledge. Learners in this category show familiarity with content, but clear knowledge gaps remain. Thorough review of relevant courses and active practice with material would benefit the learner.

    Established (100-149)

    Performance level categorized as Established reflects demonstrated knowledge that is better than what most other learners have demonstrated. Especially for scores toward the top of this category, a learner has shown they compare favorably with other learners that have completed the same assessment.

    Superior (150-200)

    Performances categorized as Superior reflect demonstrated knowledge that is better than almost all other learners. There is always room for review and improvement, but learners in this category would benefit from seeking out advanced courses and learning opportunities in this topic, or seeking out new skill topics in which to grow.

    What is a percentile?

    Your percentile tells you how your performance compares to all Udemy and Udemy Business learners who have completed the assessment.  If your percentile is 30, your performance was better than 30% of learners. 

    Note: A percentile is not a percentage correct score. It doesn’t tell you how many questions you got right or wrong. Instead, it helps you gauge how your understanding compares to others who have taken the assessment. Try not to over-interpret small differences in percentiles between assessment attempts or different learners. Instead, focus on your general performance level and content recommendations.

    Who can see benchmarking scores? 

    Only the learner who completes the assessment can review their benchmarking scores. Currently, admins do not have access to this data in Insights and reporting

     

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  • Assignments: Apply Your Knowledge and Improve the Skills You’ve Learned

    Assignments are a great way to apply your knowledge and improve the skills you’ve learned, without exiting the course! If you wish, you can also learn from fellow users by receiving feedback on your assignments, or by sharing your thoughts on theirs.

    Completing an Assignment

    Assignments are posted in the curriculum of the course. Just like lectures, you can begin an assignment by clicking on it in the curriculum accessible from the left hand side in the video player, or on the course dashboard in the Course Content section.

    Once you have clicked on the assignment you will see the assignment title, and the amount of time the instructor thinks it will take for you to complete it. This will give you a quick indication of whether you have enough time to complete the assignment now, or return to it later. In addition, the assignment feature comes with a “save draft” option, so if you run out of time, you can save what you’ve entered and finish the assignment later. You can begin the assignment by clicking on Start Assignment in the bottom right hand corner of the screen.

    start_assignment_page.png

    Once you have begun the assignment, you can proceed through each section by clicking on Next at the bottom right of the page, or on the section title at the top.

    assignment_instructions.png

    Each assignment includes the following sections:

    Instructions

    In the instructions section the instructor will outline what the assignment entails and what you will need to do to complete it. If the instructor has included any additional resources for you to refer to, they will also be included on this page.

    Once you’re ready to complete your assignment, click on Submission at the top of the page, or Next at the bottom right.

    Submission

    The submission section is where you can enter your answers or add the content that the assignment requires. If at any point you want to save your assignment, and return to it at a later time, click on Save Draft at the bottom left hand of the page. What you have completed thus far will be saved.

    Once your assignment is finished, you can select whether you want to share it with your fellow users. If you click on the share with my fellow students box, then users will be able to post feedback on your assignment.

    If you have saved your submission as a draft and haven’t submitted it yet, you can return to it at anytime by clicking on Submission at the top.

    If your assignment is finished and you’re ready to submit it to the instructor then click on Submit at the bottom left of the page. Please note: once your assignment has been submitted it cannot be edited.

    choose_your_sharing_preference.png

    To advance from the submission page to the instructor’s example, click on Instructor Example at the top of the page. If you need to review the instructions again, however, then simply click on Instructions at the top left.

    Instructor Example

    On the Instructor Example page you can review the answers or solution the instructor has posted, and compare it to your own.

    If you haven’t submitted your assignment, you can return to it by clicking on Submission at the top, or Add your Answer at the bottom of the page.

    answer_hasn_t_been_submitted_yet.png

    Give Feedback

    Reviewing another user’s work and providing your feedback will likely improve your own understanding of the course. On this page you can provide feedback on the assignments of up to three other users, who have chosen to share their work.

    Completing Your Assignment And Viewing Feedback

    Once you have submitted your assignment, and you have navigated through each section to the Give Feedback page, click on Complete Assignment at the bottom right.

    The assignment will be marked as complete, and after the course instructor or other users post feedback on your assignment (if you have opted to share it with them), you will receive a notification from Udemy. The notification will include a link to the summary page that features the feedback.

    Once feedback has been posted on your assignment, you can also review it at anytime, by returning to the assignment and clicking on Go to Summary at the bottom.

    go_to_summary.png

    Commonly Asked Questions

    How can I tell if a course includes assignments?

    If an instructor has included assignments in the course then this will be indicated on the course landing page, in the course's information under Enrol Now.

    Do I need to complete the assignment in order to receive my certificate of completion?

    No. You do not need to complete the assignment in order to receive a certificate of completion for the course.

    Is the instructor required to post feedback on my assignment?

    No. While we encourage instructors to engage with users when possible, they are not required to post feedback on your assignment. Just remember that you can also review the instructor’s own answers, examples or solutions for the assignment in the Instructor Example section.

    Can I redo my assignment once I’ve submitted it?

    No. Once an assignment has been submitted to the instructor it cannot be edited or redone. You can, however, go back and review what you submitted as well as the instructor’s solutions.

    Do I need to provide feedback on other user’s assignments?

    No. You’re not required to share your assignment with your fellow users or provide feedback on theirs.

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  • Certificate of Completion: How to Change The Language or Name

    All courses in the Udemy Business content collection offer a Udemy certificate of completion, which you can access after you’ve completed all of the curriculum items of a course. 

    This article outlines how you can change the language of your certificate if required, or how you can edit your name if it appears incorrectly.

    Please note:

    • Not all organizations enable users to edit their profile information (please see below).
    • Changing the name or language for your certificate of completion can only be done on a supported web or mobile browser, and not the Udemy Business mobile app.

    How to change the language of your certificate

    Certificates of completion are generated in the same language that is set for your account. If you need to change the language of your certificate, however, you can easily do so by following these steps:

    1. When all of the curriculum items of a course have been completed, click the trophy on the course page to access your certificate.
    2. Click on Update your certificate at the bottom right.

    update_certificate_feature.png

    1. Select the language you wish to change your certificate to and click Save Changes. 

    We will send you an email to confirm when your updated certificate is ready. Please note it may take a few minutes to update the certificate’s language. You may need to refresh the page in order to see your updated certificate.

    How to change the name that appears on your certificate

    Certificates of Completion are generated using whatever name you entered when you created your Udemy Business account.  If your organization allows users to edit their profile information, including their account name, then please follow the steps below to change the name on your certificate.

    • If you cannot edit your profile information, however, and you access your Udemy Business account via SSO,  please contact your organization’s IT team regarding your request. 
    • If you do not access your account via SSO, and your organization does not allow users to edit their profile, then please contact our Support Team for assistance.

    If you need to change the certificate’s name, and you can edit your profile information, then follow the steps below.

    1. While accessing your Udemy Business account via a supported web or mobile browser, navigate to your certificate and click on Update your certificate as shown above.
    2. Next, click Update your profile name to proceed to your profile page. 
    3. Change your name there to what you want included on your certificate, and click Save.
    4. Then click Save changes on the certificate page to reset your certificate.

    update_certificate_of_completion_options.png

    We will send you an email to confirm when your updated certificate is ready. Please note it may take a few minutes to update the certificate’s name. You may need to refresh the page in order to see your updated certificate.

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  • Change Video Speed

    You have the option to play your lectures at different speeds.

    To change the speed of a particular lecture video, go to that lecture, and drag your mouse over the video. You will see a button in the bottom-left corner of the video giving you the option to change the speed.

    change_video_playback_rate.png

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  • Downloading Supplemental Resources

    Many instructors choose to include supplemental resources with their course like PDFs, design templates, sheet music or source code. These resources can be downloaded to your computer for quick access.

    If a lecture has resources available it will be indicated by a folder icon on the right-hand side of the course player.

    resources_icon_in_course_player.png

    If you click on the folder icon the downloadable resources will appear, and you can download the file by clicking on the resource's title.

    resources_titles.png

    If you're having trouble accessing the file, or if something doesn't look right, please contact the instructor or support

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  • Finding and Viewing Courses With Subtitles

    If you’re looking for courses that feature subtitles, this article outlines how you can locate subtitles, the different subtitle types, and how you can activate subtitles while taking your course. Most course subtitles are available in the course's spoken language, but some courses also offer subtitles in multiple languages.

    Languages Available For Subtitles

    To support our global learners, we’ve made investments in both our product and content collection, by adding localized subtitles to many Udemy Business courses. Udemy Business offers auto-generated subtitles in Spanish, Portuguese, German, Italian, French and Indonesian. In addition, English auto-generated subtitles have been added to all video lectures that are instructed in English.

    The number of courses and which courses have subtitles vary across languages. We aim to support the top 200+ courses across all these aforementioned languages. That said, the specific courses vary based on topic popularity in a given market. You can find the list here.

    The auto-generated subtitles are created using speech recognition technology. If a course has received auto-generated subtitles, then “auto-generated” and the language of the subtitles will appear beside the closed captions icon. If the instructor has uploaded subtitles to their course, this will also be indicated beside the “CC” icon, along with the language of the subtitles.

    subtitles_options_course_landing_page.png

    Please note: proprietary courses that are created by organizations within the Udemy Business platform will not receive auto-generated subtitles. Organizations are free, however, to add subtitles in any language to their proprietary courses.

    Searching for Courses With Subtitles

    To find courses that have subtitles, please follow the steps below.

    1. Enter a course topic in the Search for Courses tool at the top of your organization’s Udemy Business account
    2. Click the Filter icon and then select the applicable Subtitles to filter the search results (please note: in order for the subtitles filter to appear, some of the courses in the initial search results must include subtitles)
    3. Courses with subtitles available will appear

    subtitles_filters.png

    Requesting Subtitles for a Course

    As noted above, Udemy Business will provide English, auto-generated subtitles for all English courses  (your proprietary courses that are created within the Udemy Business platform will not receive auto-generated subtitles). If an English course you’re viewing doesn’t have any subtitles, and you would like English subtitles included in the course, please contact Udemy Business Support to check on the status of the auto-generated subtitles.

    If you are deaf or hard of hearing, and require subtitles to take the course, please contact Udemy Business Support. We will do our best to accommodate you.

    Turning Subtitles On or Off

    If subtitles are available for a lecture, a closed captions icon will appear at the bottom right of the course player. Move your cursor to the icon and select the language of the subtitles you would like to see. To turn subtitles off, select the Off option.

    subtitles_option.png

    You can also adjust the font size of the subtitles, and the background opacity for them, by clicking on Caption Settings. Then click on Font Size or Background Opacity to make the adjustments you wish to see. The option to have the subtitles appear under the course video can also be accessed in the caption settings.

    captions_settings.png

    We're always working to improve the quality of subtitles on Udemy. If you have any questions or concerns regarding the subtitles, please contact Udemy Business Support.

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  • How to Access Courses with Workspaces

    This article outlines how learners can access Workspaces in Udemy Business courses.

    Please note: Workspaces are only available to Udemy Business Pro users.

    How to access courses with Workspaces

    To find which courses offer Workspaces, please follow the steps below:

    1. Search for a topic and then navigate to the left hand panel.

    2. Select Features and click Workspaces.

    workspaces_filter.png

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  • How to Access The Keyboard Shortcuts

    A list of keyboard shortcuts you can use to quickly perform various functions in the course player can be accessed by clicking the Settings icon at the bottom-right.

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    Some of the functions you can perform with the keyboard shortcuts include adjusting the video speed, size, and volume.

    keyboard_shortcuts_menu_in_course_player.png

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  • How to Add Multiple Editors in Learning Paths

    To make it even easier to scale learning and develop high-quality, valuable learning paths to achieve your outcomes, you can add multiple editors in a learning path. All editors will have the ability to make the path private or public, and edit the content of the path. There is no limit to how many editors can be added to a learning path.

    To add an additional editor, click the path menu:

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    From here, enter a user’s email address or name to add them as an editor. NOTE: They will need to have an active Udemy Business license.

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    You can remove an editor by clicking Editor > Remove.

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    The Featured Editor’s full name will be displayed in the path. All other editors will be shown when a user hover overs the + more editors text.

    learning_path_editors_.png

    Tracking changes in the edit history

    All editors will be able to track changes made to a path in the edit history. In the edit history, editors can see updates such as when the path is created, the title is changed, and when sections, items and editors are added or removed. It also indicates when a path is set to public or private. The edit history is refreshed when the editor opens the panel. 

    The edit history can be accessed via the learning path’s menu.

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    For information on who can edit or delete a learning path, please click here. 

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  • How to Add Portions of Courses Into a Learning Path

    To help you reach your learning outcomes even faster, you can select specific Sections or Lectures in a course.

    First, create a learning path and click Add content. Next, add the course into your learning path. Then, click edit Course content to easily select which sections or lectures you’d like to include. Users who enroll in the learning path will only see these specific portions in their course-taking experience.

    edit_course_content_for_learning_path.png

    selecting_course_content.png

    Learn more about how to create a learning path here.

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  • How to Ask a Question About Your Course

    If you find you have a question about a course while you’re taking it, this article explains how you can quickly search for answers to your question in the Q&A, or ask the instructor.

    Important:

    • Depending on your organization’s settings, some of the features outlined here may not be available in your account.
    • Instructors have the option to turn off the messaging feature. 

    How to use the Q&A

    In the Q&A you can view answers the instructor or teaching assistant has posted to questions from all learners taking the course, as well as featured questions they may have selected or created for their course. In addition you can also ask your own question, if you can’t find an answer for it. 

    To access the Q&A, click the Q&A icon below the course player.

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    Next, type your question in the Search all course questions option, and if another learner has asked this question before it will appear below. Questions and answers containing the same words will also be included.

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    You can also use the filters that appear below the search bar to help you find the information you’re looking for.

    If your question regarding course content hasn’t been asked before, you will be prompted to enter your question and submit it to the Q&A. 

    Please note that in order to ask a new question, text must be entered into the title field, so that the publish button is enabled.

    ask_a_question.jpg

    The instructor’s availability

    When asking a question, be sure to see if the course instructor has posted their availability in the Q&A and when you can expect an answer. 

    Follow a question and its responses

    You can prioritize questions and responses you wish to monitor in the Q&A, by using the Follow Replies option. When a learner or instructor posts a response, we’ll send you a notification.

    To stop following a question and the thread of responses, click on Following Replies.

    Edit or delete a question or comment

    If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.

    Either the learner who asked the question, or the course instructor, can delete the post.

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    How to send a message to your course instructor

    Using the Q&A is typically the fastest way to find or receive answers to questions you may have about a course. If direct messaging is enabled by the instructor of the course, however, you can send them a message by following these steps.

    1. Click Overview below the course player and then See More.
    2. Scroll down. You will see the instructor's profile at the bottom. Click on the instructor's name and you will be directed to their profile page.
    3. Click Send message. 
    4. Compose a message and click Send.

    Please note:

    • Since courses are owned and managed by the instructors, Udemy Business does not have any control or information regarding their response time. 
    • The messaging feature is not available on the Udemy Business mobile app.

    send_direct_message.jpg

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  • How to Assign Learning Paths

    This article explains how to assign learning paths in your Udemy Business account.

    Assigning a learning path

    Learning paths can be assigned to specific users and groups, just like courses. Admins can also assign learning paths to all the users in their organization’s account, by selecting “All users”. 

    You can assign a learning path on the learning paths overview page or directly within a learning path.

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    How will learners be notified of learning path assignments

    All learners who are assigned a path will receive an email notifying them about the assignment. If a learner is already self-enrolled in a path (but not yet assigned), they will receive an email when they are assigned to the path.

    Assigning a learning path will automatically enroll users in that path if they are not already self-enrolled. Once assigned, the path will appear for the learner both on the Home page in the ‘Let’s Start Learning’ section for Learning paths, as well as under My Learning > Learning paths in their account.

    The learners will be displayed on the Path Insights page and in the learning path reporting after the next data refresh.

    Private path enrollments

    For private paths, the learner must click the ‘Get Started’ button either in the email they receive, or from within their account in the pages mentioned above (Home page or My Learning) in order for the path to appear on their User details page after being assigned to it.

    Learn more about making a learning path public or private.

    Due dates

    When you assign a learning path, there is an option to set a due date for the path at the bottom of the assignment modal.

    due_date.png

    Important: Once you have set a due date and assign a path, it is not possible to edit that date. In order to change a due date for a learning path assignment, you will need to unassign the learning path and then assign it once again to your users or groups with the desired due date.

    Unassigning a learning path

    Learn how to unassign learning paths.

     

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  • How to Create And Use Notes

    Using the Notes feature is an easy and quick way to mark important points of a lecture, without leaving the course player, so you can quickly return to it in the future. This article outlines how you can add notes to lectures, and access them moving forward, while taking your course on a browser.

    How to add a note to a lecture

    If you wish to take a note within a specific point of a lecture, please follow the steps below:

    1. When you come to a point in the lecture you would like to add a note, click the Notes tab below the screen. You can also use the keyboard shortcut "b" or “n” to create a note while watching video lectures.

    notes_below_the_course_player.png

    To add a note while watching your course in fullscreen, simply select the note icon at the bottom of your course player. 

    note_option_in_course_player.png

    2. If you wish to type a longer note, type your note into the field and hit enter to save it. Your note can include up to 1,000 characters. If you wish to create a note without adding text, simply click enter or select Save note.

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    3. The note will be indicated by a yellow bar. Moments, where other users have taken notes will be indicated by blue bars. The text within your note will not be visible to other users.

    How to access your notes

    You can access notes by selecting the Notes tab in your course player (as seen above). In this tab you can filter your notes by lecture, course, or recency. All notes for your course can be found within that tab. To go directly to a moment you’ve added a note to within a course, simply click on the note you wish to view, and you will be directed to that point in the lecture player.

    You can also jump directly to any point you’ve added a note in a lecture, by clicking on the corresponding, yellow bar in the course player. 

    How to edit or delete notes

    If you wish to edit the text you’ve entered for a note, please follow the steps below:

    1. Navigate to the note that you wish to change from the Notes tab in your course taking experience
    2. In the upper right hand corner of your note, select the edit icon
    3. Type the change that you wish to make and click enter

    edit_or_delete_notes_options.png

    If you need to delete a note, select the trashcan icon located on the upper right hand corner of your note.

    Visibility

    Although you can see at what junctures of a course other learners have created notes, only you can view the text for the notes you created.

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  • How to Create Your Learning Path

    Designed to help drive learning at your organization, Learning Paths help you achieve learning outcomes by enabling you to combine high-quality Udemy Business courses with all types of resources.

    Anyone can create a custom learning path to: 

    • Help their team upskill for a major new project; 
    • Create onboarding resources for new team members;
    • Build individual career development plans.

    Combine all types of resources in a learning path: Udemy Business courses, external links (i.e. podcasts or industry articles), internal links (i.e. internal Wikis or shared documents), and even portions of courses to create a holistic learning experience to meet your goals fast.

    To create a learning path, select Learning Paths in the top navigation. 

    learning_paths_top_of_browser.png

    Next, click Create path.

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    You can give your path a title to describe the goal of the path. You can also add a description to provide more context for your colleagues.

    Important: Path names must be unique for public paths available in your organization. If your path is public and is given the same name as an existing public path, you will be prompted to provide a unique name.

    You can include all types of content in a learning path to create a holistic learning experience: Udemy courses, your custom courses, links to articles, podcasts, an internal wiki or anything else on the web. All edits and changes will auto-save.

    add_content_to_learning_path.png

    To add a Udemy Business course or a custom course, click +Udemy course. You can either insert the course URL or search for a specific skill to surface course results to choose from.

    add_content_search_for_course.png

    Learning Paths can be private to you or public to everyone in your organization. If you want only one or a few people to view this path, you can keep it private and assign it to specific users & groups. To learn more please click here.

    learning_path_public_or_private_option.png

    Once you’ve completed your learning path, click Done.  

    Who can edit or delete a Learning Path?

    For information on who can edit or delete a Learning Path, please click here.

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  • How do I Archive or Unenroll From a Course?

    You can remove a course from your My learning page by moving it to the Archive section, or, if you're not interested in completing the course, you can unenroll from it. The steps below will show you how.

    Archiving a Course

    Archiving a course removes it from the My learning page, but you will still be able to access the class in the archived section. In other words, you will not be unenrolled from a course if you archive it.

    Archive from the course player.

    1. Click on the ellipses at the top right-hand of the course player
    2. Click Archive this course

    The archived course will appear under the Archived section of My learning.

    archive_this_course_option_course_player.png

    Archive from My Learning

    You can also quickly archive courses from the My learning page.

    1. Click on the vertical ellipses on the course card
    2. Click Archive

    The archived course will appear under the Archived section of My learning.

    archive_this_course_option_course_card.png

    If you decide to unarchive a course and want to return it to My learning, you can access the unarchive option, by following the same steps outlined above.

    Note: Archiving a course will not automatically unsubscribe you from instructor emails about the course. If you'd like to opt-out of these emails, please manually adjust your course email settings.

    Unenroll From a Course

    If you do not want to complete a course, and are certain you will not need to access the course moving forward, you can unenroll from it. If you unenroll from a course, you will no longer receive any email notifications for it.

    Please note: unenrolling from a course will delete your record of any minutes consumed in that course, and your account admins will not be able to view this data. As a result, we strongly suggest archiving courses instead.

    To unenroll from a course:

    1. Click on the ellipses at the top right-hand of the course player
    2. Click Unenroll from course
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  • How to Download Your Certificate of Completion (on a Browser)

    The majority of courses in the Udemy Business content collection offer a Udemy certificate of completion. This article explains how you can download your certificate, after completing your course on a browser. 

    How to download your certificate of completion after finishing the course

    When all the curriculum items of a course have been completed, the trophy above the course player will change color, and you will see a notification indicating the certificate of completion is ready.

    udemy_business_certificate_trophy.png

     Your certificate of completion will look something like this:

    download_certificate.png

    The course’s number of hours

    The number of hours listed on the certificate of completion is based on the course video hours at most recent completion. If an instructor adds lectures after a learner completed the course, they can complete the new lectures and regenerate the certificate to reflect the longer course duration.

    Please note:

    • Practice test courses do not offer a certificate of completion (please note: custom courses for organizations, which only feature practice test lectures, can offer a certificate of completion if enabled by the course creator).
    • Unlike the course taking experience via the Udemy marketplace, lectures cannot be marked as complete and the course progress cannot be reset.

    Certificate of Completion FAQ

    Does Udemy Business provide certifications through accredited institutions?

    Udemy Business is a National Association of State Boards of Accountancy (NASBA) Certified Partner and offers courses eligible for Continued Professional Education (CPE) credits. Outside of our NASBA partnership, we do not offer additional certifications through accredited institutions.

    I finished my course but I still can’t access my certificate of completion. How come?

    In order to receive your certificate of completion, each curriculum item must be marked as complete. Double check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.

    lectures_marked_as_complete.png

    I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?

    Occasionally the system may need a few moments to generate a certificate of completion after a course has been completed. Wait a couple of minutes and then try clicking on the trophy again. You may also need to refresh the page, or clear your cache and cookies, in order to see your certificate. 

    I need to change the name or language of my certificate.

    Learn how to change the language or name on your certificate of completion.

    Can I change the formatting of my certificate of completion? Or add an image?

    Unfortunately, certificates are created using a template, and there is no way to change the formatting for them at this time. If you would like, you can submit this as a feature request.

    Do I need to complete the lectures in order? 

    No. You can receive your certificate of completion once all the lectures and course items are marked as complete, regardless of what order you completed them in.

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  • How to Make a Learning Path Public or Private

    Learning Paths can be private to you or public to everyone in your organization. If you want only one or a few people to view this path, you can keep it private and assign it to specific users and groups.

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    If a learning path is public, Admins have the same edit privileges as the editor. Admins can edit, update, assign, and delete any public learning path.

    Learn more about how to create a learning path here.

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  • How to Participate in a Group Challenge [Beta]

    Challenges are created by your Admins and Group Admins to help learners focus on the right skills and stay motivated. This article explains how you can participate in a learning Challenge. 

    Please note: this feature is only available for Enterprise Plan users.

    How you will be notified of a Challenge

    If you are part of a group, you may receive an email notifying you that your Group Admin has created a challenge for your group to participate in. Clicking on ‘Go to my challenges’ in the email will lead you to your My challenges page where you can get started.

    challenges_email.png

     

    How to take part in an active challenge 

    Navigate to your My learning page and click on the My challenges tab. You’ll be able to see all your active challenges, and the recommendations set by your Group Admin. 

    The challenge will also display your progress and how many weeks are left before the challenge is over.

    my_learning.jpg

    When taking a course, you will also be prompted to link it to an active challenge if the course falls under the topic selected for that challenge. Select the appropriate challenge and click ‘Save’ , and the course will count towards your progress. 

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  • How to Search for Learning Paths

    This article outlines how you can search for learning paths in your organization, and take steps to achieve your learning outcomes. 

    How to search for Learning Paths

    First, navigate to the Learning Paths page by clicking on Learning Paths at the top left.

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    From here, use the search filter to search for public learning paths as well as your edited learning paths (learning paths you’ve created).

    learning_paths_page.png

    Learn how to create a learning path in your organization.

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  • How to Unassign Learning Paths

    This article explains how to unassign learning paths in your Udemy Business account.

    Unassigning a learning path

    Unassigning a learning path can be done by admins and group admins on the Path Insights page or the individual User details page in the Paths tab. The unassign option can be accessed by clicking the ellipses icon as shown below.

    unassign.png

    How learners will be notified they’ve been unassigned from a path

    When learners are unassigned from paths, they will receive an email notification letting them know about the unassignment. Currently, it is not possible to unassign users in bulk or by groups, it can only be done one by one.

    Enrollments and reporting

    Please note that unassigning a learning path does not unenroll the user from that path. Therefore, they will still appear on the Path Insights page and Learning Path reporting so long as they remain enrolled in that Path.

    Reporting impacts from a learn self-unenrolling: If a learner self-unenrolls from a path, their data will be removed from the Path Insights dashboard and Learning Path reports after the next data refresh. However, this does not remove their assignment record, and so, if you attempt to assign them the path once more, the modal will state that they are already assigned.

    Unenrolling from private paths

    For public paths, learners can re-enroll on their own and their data will once again be entered after the next data refresh.

    If the path is private, however, then it will not be possible for the learner to access the Learning Path once they unenroll. Therefore, the editor(s) of the path will need to make the path public so the learner can re-enroll. Once the learner has re-enrolled, the editor (s) can then make the path private once again.

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  • Labs: How to Select a Mode

    Labs are a learning experience that allow learners to apply their skills by completing real-world projects using Workspaces. We offer multiple Modes for Labs. Learn more about the differences and how to access them below. 

    Please note: Labs only available to Udemy Business Pro users.

    What are modes? And what types of modes are there?

    We recognize that learners need different levels of guidance or structure when it comes to engaging in hands-on activities - that’s where modes come into play. 

    Modes allow you to choose what level of guidance you want to receive when engaging in hands-on practice activities. We offer 3 different modes:

    1. Follow-along. The follow along mode provides the highest amount of guidance relative to the other two modes. You can complete a project by following detailed step by step instructions. We recommend this mode if you are unfamiliar with the material and are not ready to try out any of the steps on your own. 
    2. Structured challenge. In this mode you receive a medium level of guidance. You will have a "virtual manager" managing your workflow. The manager breaks down the project into assigned tasks and you are encouraged to try to complete the task on your own before reviewing the solution. We recommend this mode if you need high level guidance on how to approach the problem but you feel you can come up with some of the steps on your own. We recommend this mode for learners looking to practice authentically but need some support.
    3. Open challenge. The open challenge mode provides a minimum level of guidance. We recommend this mode if you want to assess your ability to complete real-world projects by determining the overall approach to the problem as well as the steps you need to take to get there. Some support will be provided for you in the form of resources, but otherwise you're on your own!

    How do I select my preferred mode?

    You can select your preferred mode right after accessing a Lab.

    lab_modes.png

    Learn more about Labs and how learners can use the feature.

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  • Labs

    This article outlines the Labs' learning experience and how users can access the feature.

    Please note: Labs only available to Udemy Business Pro users.

    What are Labs?

    Labs are a learning experience that allow learners to apply their skills by completing real-world projects using Workspaces.

    Note:

    •  Please see below for important information regarding the use of Workspaces.

    How to access Labs

    To access Labs, click on the Labs tab on your home page and Explore Labs.

    start_learning_labs.png

    You’ll then be brought to the Labs home page, where you will find all available Labs. Click on Learn more to start a lab.

    Selecting a Lab mode

    We offer multiple modes for users to select the level of difficulty of the Lab. Learn how to select a mode for a Lab.

    *Please note the following items when using Workspaces in Labs:

    Do not add private and sensitive information: do not put any private company information (such as proprietary code) or any sensitive information (such as passwords) into the Workspaces.

    Workspaces have 3-hour sessions: at the end of the 3-hour session, any running resources may be stopped, but you can resume your session, start up your resources, and continue working. Please note that any data recently entered may not be saved. 

    If you are interested in learning more about Labs, please reach out to our Support Team.

     

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  • Learning With Coding Exercises

    If you want to learn more about programming and are hoping to get practical coding experience, you’ll be happy to know that Udemy Business supports coding exercises. Coding exercises are an interactive, compelling way to test what you’ve learned in your programming courses.

    What are Coding Exercises?

    Coding exercises are an interactive tool that instructors can add to their courses. You enter code directly onto the page and can run the function without switching programs or screens. The exercises also provide hints when you’ve made an entry error, so you can correct the mistake and proceed with your coding.

    coding_exercise_example.jpg

    Which Udemy Business Courses Offer Coding Exercises?

    You can check to see whether a programming course includes coding exercises by looking at the course landing page. If it does offer coding exercises, you will see coding exercises posted below the course information.

    coding_exercises_clp.png

    Which Programming Languages are Supported for the Coding Exercises?

    Instructors can create coding exercises in various languages, including Swift, Ruby, C#, C++, PHP, Java, JavaScript, HTML and Python. 

    MyAsdVv.png

    Who Should I Contact if I Have a Question About a Coding Exercise?

    If you’re unable to complete the coding exercise, or have any questions regarding it, the best way to find answers is to use the Q&A. If you enter an incorrect solution, you can access the Q&A by clicking on Q&A at the bottom of the page.

    Other users may have asked the same question already, and if so, the instructor likely posted an answer. If no one else has asked your question, however, you can quickly post it in the Q&A for the instructor to see. 

    checking_in_the_Q_A_section.jpg

     

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  • Leaving and Editing a Course Review

    Rating your experience in a course is an easy way to give instructors feedback on how to improve and to help other users select the right course. You can leave a review at any time after starting the course. After leaving a review, you will always have the ability to edit or delete it.

    How to Leave a Review

    There are three places you can go to leave a review:

    1. From the course cards on your My learning page.
    2. In the course player by clicking on Leave a rating.
    3. With the in-course prompt: while viewing the course you will be prompted to leave a review three times (beginning, middle, and end). If you do not wish to leave a review when you’re prompted, you can click on Ask Me Later.

    leave_a_rating.jpg

    What to Include in Your Review

    Whether you decide to leave a review after you’ve been prompted, or you initiate the review yourself, the process is the same.

    1. After clicking on Leave a rating, select how many stars you wish to leave in the rating (half-stars are supported for ratings above 1 star).
    2. Leave a detailed review explaining your experiences
    3. Provide additional feedback by answering the questions regarding the course’s attributes
    4. Click Publish

    entering_rating.png

    Edit or Delete a Review

    You can change your course review at any time from the course player.

    1. Click the ellipses at the top right-hand corner of the page.
    2. Next, click Edit your rating.
    3. Make the desired changes.
    4. Click Save and Exit to finalize your edits.

    edit_your_rating.jpg

    Your review will be visible to users who are unenrolled in the course. If you would like to see your review, as it appears to new users, log out of your account and search for the course in the marketplace.

    Tips for Writing a Good Review

    Here are a few things you should keep in mind when writing a review for a course:

    Tell us why. In addition to leaving a star rating, please share your thoughts.  Your opinion about the course is valuable to other learners, but when only a star rating is left, it’s difficult for other users to understand why you left the rating that you did.   

    Be specific. Specificity helps other learners determine if the course is right for them.  Are there any areas of improvement?  Did the course meet your expectations? What are your favorite parts of the course so far?   

    And Be Honest!  Reviews are one of the most important features that people consider before enrolling in a course.  However, reviews are only valuable if you’re honest about how you feel about the course.  As long as you share your sentiment in a respectful manner, your feedback is valuable and helpful to our learning marketplace.

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  • Practice Test FAQ

    Practice Tests enable instructors to create comprehensive, longform simulated exams that users can use to assess their knowledge of a particular subject. The practice test are timed, so you’ll know when you’re taking more time than the official test allows, and at the end of the test you’ll receive a personal breakdown of the questions you answered correctly and incorrectly to help you continually improve. You’ll also be able to see an explanation for each question at the end of the test to help you avoid making the same mistakes, if you’re preparing for a certification exam.

    Here are some of the frequently asked questions we expect from users regarding this new and exciting feature.

    How will I know which courses offer these exams?

    If a course includes a practice test this will be noted on the course landing page, under Enroll Now.

    practice_test_in_this_course_includes.png  

    Can I take the practice test more than once?

    Absolutely. Just like our quiz feature, you can go back and retake the practice exam as many times as you wish.

    Once you have completed the exam, the option to “Retake Test”  ” will appear on the right hand side. Just click on that and you can retake the practice test.

    retake_test_option.png

    Will I be notified if I take longer than the time allotted to complete the exam?

    Yes. The practice tests include a timer, which is set to match the same amount of time that’s allowed for the official, certifying exam. If you go past the time allotted, the practice test will alert you.

    Do I have to finish the exam once I’ve started it? Or can I pause it and return to the practice test later?

    If you need to leave during the practice test, or decide that you want to work on something else, the feature will automatically pause the exam and the test’s timer. So, when you’re ready to return to the practice test you can resume where you left off!

    resume_test.jpg

    How do I submit my answer for the question?

    Once you’ve selected the answer you wish to enter, click Next Question at the bottom right of the practice test screen.

    next_question_option_.png

    You can also click on the “Mark For Review” button for questions you would like to take a closer look at after you complete the test.

    Will the practice test show my final score?

    Yes. When you’ve completed the practice test your final score will be posted. In addition, the ratio of correct answers versus incorrect answers you entered will be shown, based on knowledge area. You can also review all your answers by clicking on “Review Questions”.

    review_questions.png

    Can I review my answers?

    Yes. You can review all the answers you submitted by clicking on “Review Questions” after you’ve completed an exam, and see which questions you got right or wrong. You can also search through them for specific subjects in the exam using the “Knowledge Areas” filter. By clicking on the “All Questions” filter you’ll be able to select the questions you would like to review (correct, incorrect, skipped, marked for review.)

    review_answers.jpg

    Do practice test-only courses offer Certificates of Completion?

    No. Currently, courses that only include practice tests, and no other curriculum items like lectures, quizzes etc, do not offer a Certificate of Completion. 

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  • Software Development Labs [Beta]

    This article outlines new Software Development Labs that are currently in beta and how to access them. 

    Please note: Labs are only available to Udemy Business Pro users.

    What Labs are available in Beta?

    We currently have a limited set of Software Development Labs available in beta. Be aware that you may experience performance limitations during the beta phase. We plan to introduce additional Software Development labs in the coming months.

    Take a look below at how to access Labs.

    How to access Labs

    To access Labs, click on the Labs tab on your home page and Explore Labs.

    explore_labs.png

    You’ll then be brought to the Labs home page, where you will find all available Labs.

    Note for Safari users: Udemy labs run in an environment isolated from udemy.com. You will need to allow third-party cookies in your browser settings to use the preview browser in these labs. You can change these settings in Safari -> Preferences -> Privacy. Be sure the checkbox below is unselected:

    prevent_cross-site_tracking.png

    Selecting a Lab mode

    We offer multiple modes for users to select the level of difficulty of the Lab. Learn how to select a mode for a Lab.

    *Please note the following items when using Workspaces in Labs:

    Do not add private and sensitive information: do not put any private company information (such as proprietary code) or any sensitive information (such as passwords) into the Workspaces.

    Workspaces have 3-hour sessions: at the end of the 3-hour session, any running resources may be stopped, but you can resume your session, start up your resources, and continue working. Please note that any data is automatically erased at the end of the session.

    If you are interested in learning more about Labs, please reach out to our Support Team.

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  • Transcripts to Reinforce and Supplement Learning

    To reinforce learning and get the most value out of a course, you can easily follow along with what instructors are saying through transcripts and subtitles. Transcripts help users find relevant content more easily by providing the ability to skim through the course text and jump to the exact section of the content they need.

    You can quickly access the transcripts feature by clicking on the Transcripts at the bottom of the course player. Transcripts will open on the right-hand panel of the screen. The current sentence will be highlighted and will then autoscroll as the instructor is speaking so that you can follow along. You can jump ahead or back to a moment in the lecture by clicking on a particular sentence.

    Please note: the transcripts feature is not currently available on the Udemy Business mobile app or the mobile site. 

    transcript_feature_in_course_player.png

    transcript_text_in_course_player.png

    Subtitles are also available by clicking on the ‘CC’ button in the bottom right of the course player.

    subtitles_option.png

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