• Certificates of Completion: FAQ

    This article includes answers to frequently asked questions we receive regarding certificates of completion, including troubleshooting steps to take,  if you’re unable to view your certificate.


    Does Udemy Business provide certifications through accredited institutions?

    Udemy Business is a National Association of State Boards of Accountancy (NASBA) Certified Partner and offers courses eligible for Continued Professional Education (CPE) credits. Outside of our NASBA partnership, we do not offer additional certifications through accredited institutions.

    I finished my course but I still can’t access my certificate of completion. How come?

    In order to receive your certificate of completion, each curriculum item must be marked as complete. Double-check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.


    I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?

    Occasionally the system may need a few moments to generate a certificate of completion after a course has been completed. Wait a couple of minutes and then try clicking on the trophy again. You may also need to refresh the page, or clear your cache and cookies, in order to see your certificate. 

    I need to change the name or language of my certificate.

    Learn how to change the language or name on your certificate of completion.

    How can I share my certificate?

    It is at the discretion of your organization’s administrators whether or not learners can share their certificates to social media platforms. Organizations that don’t allow this feature will not have the ‘Share’ option on their certificates.

    Sharing via a browser: If you're accessing Udemy Business on a browser, and if your organization allows it, you will find a Share button on the right-hand side of your certificate. When clicked, the option will provide sharing links for Facebook, Twitter, and LinkedIn.

    Sharing via the Udemy Business mobile app: If you’re accessing your account via the Udemy Business mobile app, and your organization permits sharing certificates, the Share feature will appear below your certificate. You can use the option to share your certificate with various apps on your device.


    How is the course’s number of hours determined?

    The number of hours listed on the certificate of completion is based on the course video hours at the most recent completion. If an instructor adds lectures after a learner completed the course, they can complete the new lectures and regenerate the certificate to reflect the longer course duration.

    Do I need to complete the lectures in order? 

    No. You can receive your certificate of completion once all the lectures and course items are marked as complete.

    Do practice test courses offer a certificate of completion?

    Practice test courses do not offer a certificate of completion (please note: custom courses for organizations, which only feature practice test lectures, can offer a certificate of completion if enabled by the course creator).

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  • Assessment Benchmarking

    Assessments help learners identify their level of knowledge in a topic and guides them to recommended content based on their proficiency level.

    Please note:

    What is benchmarking?

    Through benchmarking, learners will get additional insight into their level of knowledge and how they compare to others that have completed the same assessment.

    How do I interpret my score?

    The scores on this assessment can range from 0-200, with 100 representing an average score. If your score is greater than 100, your performance is above average. 

    Note: Scores on assessments are never perfect. We recommend that you avoid making comparisons to yourself and others based on small differences in scores. Instead, focus on your general classification into one of four proficiency levels. Changes in proficiency levelare more likely to represent tangible differences in your level of understanding.

    How do I interpret my proficiency level?

    You can think of these labels as completing the sentence, 

    Compared to others, my skills are {your proficiency level}.

    Limited (0-49)

    A score within the Limited proficiency level reflects little demonstrated knowledge. We expect that performances at this level are from learners new to a subject or who are casually exploring content. The learner would benefit from completing relevant courses and any available learning activities.

    Developing (50-99)

    Performance categorized as Developing reflects early stages of demonstrated knowledge. Learners in this category show familiarity with content, but clear knowledge gaps remain. Thorough review of relevant courses and active practice with material would benefit the learner.

    Established (100-149)

    Performance categorized as Established reflects demonstrated knowledge that is better than most other learners. Especially for scores toward the top of this category, a learner has shown they compare favorably with other learners that have completed the same assessment. Learners in this category will benefit from active practice with course material and reviewing the relevant course section recommendations.

    Superior (150-200)

    Performances categorized as Superior reflect demonstrated knowledge that is better than almost all other learners. There is always room for review and improvement, but learners in this category would benefit from seeking out advanced courses and learning opportunities in this topic, or seeking out new skill topics in which to grow.

    What is a percentile?

    Your percentile tells you how your performance compares to all Udemy and Udemy Business Pro learners who have completed the assessment.  If your percentile is 30, your performance was better than 30% of learners. 

    Note: A percentile is not a percentage correct score. It doesn’t tell you how many questions you got right or wrong. Instead, it helps you gauge how your understanding compares to others who have taken the assessment. Try not to over-interpret small differences in percentiles between assessment attempts or different learners. Instead, focus on your general performance level and content recommendations.

    Who can see benchmarking scores? 

    Admins are only given access to your highest proficiency level achieved across all attempts for an assessment. Admins do not have access to any specific score or percentile rank.


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  • Assignments: Apply Your Knowledge and Improve the Skills You’ve Learned

    Assignments are a great way to apply your knowledge and improve the skills you’ve learned, without exiting the course! If you wish, you can also learn from fellow users by receiving feedback on your assignments, or by sharing your thoughts on theirs.

    Completing an Assignment

    Assignments are posted in the curriculum of the course. Just like lectures, you can begin an assignment by clicking on it in the curriculum accessible from the left hand side in the video player, or on the course dashboard in the Course Content section.

    Once you have clicked on the assignment you will see the assignment title, and the amount of time the instructor thinks it will take for you to complete it. This will give you a quick indication of whether you have enough time to complete the assignment now, or return to it later. In addition, the assignment feature comes with a “save draft” option, so if you run out of time, you can save what you’ve entered and finish the assignment later. You can begin the assignment by clicking on Start Assignment in the bottom right hand corner of the screen.


    Once you have begun the assignment, you can proceed through each section by clicking on Next at the bottom right of the page, or on the section title at the top.


    Each assignment includes the following sections:


    In the instructions section the instructor will outline what the assignment entails and what you will need to do to complete it. If the instructor has included any additional resources for you to refer to, they will also be included on this page.

    Once you’re ready to complete your assignment, click on Submission at the top of the page, or Next at the bottom right.


    The submission section is where you can enter your answers or add the content that the assignment requires. If at any point you want to save your assignment, and return to it at a later time, click on Save Draft at the bottom left hand of the page. What you have completed thus far will be saved.

    Once your assignment is finished, you can select whether you want to share it with your fellow users. If you click on the share with my fellow students box, then users will be able to post feedback on your assignment.

    If you have saved your submission as a draft and haven’t submitted it yet, you can return to it at anytime by clicking on Submission at the top.

    If your assignment is finished and you’re ready to submit it to the instructor then click on Submit at the bottom left of the page. Please note: once your assignment has been submitted it cannot be edited.


    To advance from the submission page to the instructor’s example, click on Instructor Example at the top of the page. If you need to review the instructions again, however, then simply click on Instructions at the top left.

    Instructor Example

    On the Instructor Example page you can review the answers or solution the instructor has posted, and compare it to your own.

    If you haven’t submitted your assignment, you can return to it by clicking on Submission at the top, or Add your Answer at the bottom of the page.


    Give Feedback

    Reviewing another user’s work and providing your feedback will likely improve your own understanding of the course. On this page you can provide feedback on the assignments of up to three other users, who have chosen to share their work.

    Completing Your Assignment And Viewing Feedback

    Once you have submitted your assignment, and you have navigated through each section to the Give Feedback page, click on Complete Assignment at the bottom right.

    The assignment will be marked as complete, and after the course instructor or other users post feedback on your assignment (if you have opted to share it with them), you will receive a notification from Udemy. The notification will include a link to the summary page that features the feedback.

    Once feedback has been posted on your assignment, you can also review it at anytime, by returning to the assignment and clicking on Go to Summary at the bottom.


    Commonly Asked Questions

    How can I tell if a course includes assignments?

    If an instructor has included assignments in the course then this will be indicated on the course landing page, in the course's information under Enrol Now.

    Do I need to complete the assignment in order to receive my certificate of completion?

    No. You do not need to complete the assignment in order to receive a certificate of completion for the course.

    Is the instructor required to post feedback on my assignment?

    No. While we encourage instructors to engage with users when possible, they are not required to post feedback on your assignment. Just remember that you can also review the instructor’s own answers, examples or solutions for the assignment in the Instructor Example section.

    Can I redo my assignment once I’ve submitted it?

    No. Once an assignment has been submitted to the instructor it cannot be edited or redone. You can, however, go back and review what you submitted as well as the instructor’s solutions.

    Do I need to provide feedback on other user’s assignments?

    No. You’re not required to share your assignment with your fellow users or provide feedback on theirs.

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  • Learning With Coding Exercises

    If you want to learn more about programming and are hoping to get practical coding experience, you’ll be happy to know that Udemy Business supports coding exercises. Coding exercises are an interactive, compelling way to test what you’ve learned in your programming courses.

    What are Coding Exercises?

    Coding exercises are an interactive tool that instructors can add to their courses. You enter code directly onto the page and can run the function without switching programs or screens. The exercises also provide hints when you’ve made an entry error, so you can correct the mistake and proceed with your coding.


    Which Udemy Business Courses Offer Coding Exercises?

    You can check to see whether a programming course includes coding exercises by looking at the course landing page. If it does offer coding exercises, you will see coding exercises posted below the course information.


    Which Programming Languages are Supported for the Coding Exercises?

    Instructors can create coding exercises in various languages, including Swift, Ruby, C#, C++, PHP, Java, JavaScript, HTML and Python. 


    Who Should I Contact if I Have a Question About a Coding Exercise?

    If you’re unable to complete the coding exercise, or have any questions regarding it, the best way to find answers is to use the Q&A. If you enter an incorrect solution, you can access the Q&A by clicking on Q&A at the bottom of the page.

    Other users may have asked the same question already, and if so, the instructor likely posted an answer. If no one else has asked your question, however, you can quickly post it in the Q&A for the instructor to see. 



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