This article includes answers to frequently asked questions and troubleshooting steps regarding certificates of completion.
Table of contents
- Where do I find my certificate of completion?
- Do all courses offer certificates of completion?
- Do free courses offer certificates of completion?
- Do practice test courses offer certificates of completion?
- Can I change the formatting of my certificate of completion?
- Can I customize my certificate?
- Can I use Udemy certificates for formal accreditation?
- Will certificates be issued for gifted courses?
- I need to change the name or language of my certificate.
- How can I share my certificate on social media?
- How is the course’s number of hours determined?
- Do I need to complete the lectures in order?
- If I retake a course I completed previously, will the completion date be updated?
- I finished my course but I still can’t access my certificate of completion. How come?
- My lecture or course item (quiz, practice test) is not getting marked as complete. How do I fix this?
- I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?
- Why did my name not update on my certificate?
- Why did my language not update on my certificate?
Frequently asked questions
Where do I find my certificate of completion?
Learn how to download your certificate of completion on a browser or on the Udemy mobile app.
Do all courses offer certificates of completion?
No. Currently only paid, approved courses offer a certificate of completion. Free courses and courses that only include practice tests do not offer a certificate of completion.
Do free courses offer certificates of completion?
No. As mentioned above, only paid courses offer Certificates of Completion.
Please note: If you have enrolled in a free course before March 17, 2020, you will retain access to your certificate of completion for those free courses only.
Do practice test courses offer certificates of completion?
No, practice-test courses, or courses that only consist of practice tests, do not offer Certificates of Completion.
Can I change the formatting of my certificate of completion?
Currently, certificates are created using a template, and there is no way to change the formatting for them at this time.
Can I customize my certificate?
As certificates are created using a template, there is no way to change the formatting, remove features, or add photos at this time.
Can I use Udemy certificates for formal accreditation?
Udemy is not an accredited institution. Certificates demonstrate skills and accomplishments, but they cannot be used for formal accreditation.
Will certificates be issued for gifted courses?
Yes, certificates are available for courses that were gifted. Once the course is completed, the name of the gift recipient will appear on the certificate.
I need to change the name or language of my certificate.
Learn how to change the language or name on your certificate of completion.
How can I share my certificate on social media?
Learn how to share your certificate of completion on a browser.
- Using the mobile app? Learn how to share your certificate of completion on the Udemy mobile app.
How is the course’s number of hours determined?
The number of hours listed on the certificate of completion is based on the course video hours at the most recent completion. If an instructor adds lectures after a learner completed the course, they can complete the new lectures and regenerate the certificate to reflect the longer course duration.
Do I need to complete the lectures in order?
No. You can receive your certificate of completion once all the lectures and course items are marked as complete.
If I retake a course I completed previously, will the completion date be updated?
No. The completion date on a certificate will be associated with the date that you first completed the course. One exception to this is when a course adds new lectures. If these new lectures are completed, the certificate of completion will then automatically regenerate with the new date.
Does completing a Role Play contribute to whether a certificate of completion will be created when I complete a course?
You do not need to complete a Role Play to finish a course. If the course offers a certificate of completion, you will be able to download your certificate after completing any required course items.
- Learn how to access and use Role Play.
Troubleshooting
I finished my course but I still can’t access my certificate of completion. How come?
To receive your certificate of completion, each curriculum item must be marked as complete. Double-check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.
My lecture or course item (quiz, practice test) is not getting marked as complete. How do I fix this?
Learn how to mark a lecture or course item as complete.
I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?
Occasionally the system may need some time to see your updated certificate. If you have not received your certificate within an hour please try refreshing the certificate page, or clear your cache as cookies to see the updated certificate.
- Learn how to troubleshoot website issues on Udemy.com
Why did my name not update on my certificate?
Please ensure that the information is updated directly from your certificate and not just from your profile (Learn how to change your certificate name).
It may take some time to see your updated certificate. If you have not received your certificate within an hour, please check your spam folder or refresh the certificate page to see the updated certificate.
Why did my language not update on my certificate?
Please ensure that the information is updated directly from your certificate and not just from your language settings (Learn how to change your certificate language).
It may take some time to see your updated certificate. If you have not received your certificate within an hour, please check your spam folder or refresh the certificate page to see the updated certificate.