We want to empower our Udemy Business admins with actionable insights to help guide and optimize their learning programs. As an admin, through our ratings and review dashboard, you will not only be able to see how your employees have rated courses they’ve taken in Udemy Business, but also any reviews employees left on the course as well. We encourage you to utilize learner sentiment about courses to continuously make improvements to your course recommendations, the content within learning paths, and course selections for specific programs, etc.
How to access the Ratings and Reviews dashboard
1. Click on the Manage menu in the top right of the screen.
2. On the right side, go to Insights and Reporting. Then, select Ratings and reviews.
Top 5 rated courses
This section will show the top 5 rated courses at your organization as well as the average internal rating for those courses. This will help you to understand well-received courses at a glance and the general sentiment about the courses from your learners.
Courses must have at least 3 ratings and have been active within the last 30 days to be included. (If there are none eligible in the last 30 days then the top 5 over the last 90 days is shown.)
Recent ratings and reviews
This section contains all the ratings and reviews from learners at your organization (from June 30, 2020). You can filter them by:
- Date range
- User name
- Groups
- Sections
- Rating.
Ratings are sorted by most recent first. This will help you to understand the overall sentiment learners have about courses. You can also export a ratings report by using the Export tool.
Course Insights dashboard
Rating information is also included on the Course Insights dashboard where the average internal rating for each course is shown (when there are at least 3 ratings for the course).
You can filter by the category enabling you to discover the highest-rated courses for a specific subject.
More information is available in the Course Insights article.
Group admin access
Group admins currently do not have access to ratings and review dashboards.
How are internal course ratings calculated?
The average internal rating is calculated by the sum of all ratings from employees within the organization, divided by the total number of employees that rated the course.
We calculate and show the average internal rating for a course only when at least 3 ratings have been provided by learners at your organization.
Ratings and review data is only included from June 30th 2020.
NOTE* The internal rating is representative of only your organization and is calculated differently from the course rating that learners see, which includes ratings from all learners on Udemy.
Data freshness
The data freshness notice shows the latest time when all data has been last updated. The Top 5 rated courses section is up to date at this time, however, the Recent Ratings and Reviews section is updated in real-time.