If you wish to temporarily deactivate a user and then return them to your Udemy Business account (eg. employees on long vacations, reinstatement of contractors), or if you need to revoke deactivation (eg. the user was deactivated by mistake), reactivation options are available.
- After a user is reactivated, they will retain the role, groups and permissions they held at the time of deactivation and they can resume taking courses where they left off.
Please note that you can only reactivate a user if they have been deactivated. To review who is inactive, use the Deactivated filter in the sidebar menu of the User management page.
- Learn how to navigate to the User management page.
Table of Contents
- How to reactivate a user in your Udemy Business account
- Reactivation notifications
- Reactivating deactivated users with Pro licenses assigned (Udemy Business Pro only)
How to reactivate a user in your Udemy Business account
Accounts that log in via email and password
1. Click on the ellipses (or actions menu) to the right of the user’s name and select Reactivate User.
2. You will be prompted to confirm the reactivation. Once a user is reactivated, they will be automatically allocated a license again and can access their account as they did before.
Accounts that require SSO login
If your users must access their Udemy Business account through single sign-on (SSO), then how they can be reactivated will depend on whether you have enabled the automatic reactivation option in your Udemy Business SSO settings (see below).
- Automatic reactivation option is disabled: you will need to reactivate the user in your Identity provider as well as manually in your Udemy Business account (by following the same steps outlined for accounts accessed via SSO or email and password).
- Automatic reactivation option is enabled: you will need to reactivate the user in your Identity provider only. The user will be automatically reactivated when they log in to their Udemy Business account once again via SSO.
Accounts provisioned through System for Cross-domain Identity Management (SCIM)
For Udemy Business accounts managed via SCIM, you must reactivate the user directly in your organization’s identity provider (provided the user’s personal identifiable information has not been anonymized).
License pool requirements for reactivating users
For customers who created license pools for their Udemy Business account there are several requirements when reactivating users.
- Learn more about license pools.
- Learn how to assign license pools to learners.
| Please note: the license pools feature is currently in beta mode. We are working towards making it available to all organizations in the future. If this is of interest to your organization, we recommend connecting with your account’s Customer Success partner to learn more. |
Impacts to license pool licenses when users are deactivated
When users are deactivated, they remain assigned to the license pool they were originally allocated to, but they no longer utilize licenses from it. Admins can manage this allocation when reactivating users by choosing to maintain the original license pool, or selecting a different one from the dropdown option under Manage Licenses.
Users can only be reactivated within license pools that have available licenses: If a license pool has no available licenses during reactivation, additional licenses must be made available for the reactivation to proceed successfully. This can be done by deactivating other users or increasing the license pool's capacity. The same applies to user accounts that require SSO login or are managed by SCIM.
- Learn how to edit a license pool.
No licenses available: admin experience
If the license pool to which the user belonged before deactivation has no available licenses during reactivation, an error message will be displayed. This message alerts the admin that reactivating the user in the current license pool is not possible, until additional licenses are made available. Admins also have the option to change the license pool during this process.
No licenses available: Group admin experience
The license pool for group admins who can manage users is automatically determined based on their invite permission. If this license pool has no available licenses during reactivation an error message will be displayed. This message alerts the group admin that reactivating the user is not possible, until additional licenses are made available.
Please note:
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Reactivation notifications
You can also choose to send an email notification to the reactivated user notifying them that they can access Udemy Business again. Please note: The language of the email confirmation will match the language set for the user's account.
Reactivating deactivated users with Pro licenses assigned (Udemy Business Pro only)
If the deactivated user was previously assigned a Udemy Business Pro license and then reactivated, you will be required to re-assign the Pro license to the user to ensure they can access Pro features.
If you have purchased Udemy Business Pro licenses for all the users in your organization’s account, when a user is reactivated, they’ll automatically be assigned a Pro license if one is available.