If your organization wishes to deactivate or reactivate users from your organization’s Udemy Business account in bulk, please contact our Support Team so we can assist with coordinating the process.
To help our team assist you more quickly, we recommend submitting a file in your request that includes the email addresses of the users you are deactivating or reactivating. The image below shows an example of how the file should be formatted.
Important note regarding bulk deactivation requests
When submitting a deactivation request to our team, please be sure to confirm whether you wish to anonymize the users (completely remove their information from our system) or just deactivate them from your organization’s Udemy Business account.
Please note that if you choose to anonymize the users from the account, their Personal Identifiable Information (PII) will be permanently deleted from your account. There is no way to retrieve the PII data for an anonymized user, and deleting the User PII is irreversible, meaning we will not be able to retrieve learner history, course enrollments, or reactivate or restore their accounts.
Deactivating or reactivating users via the Manage Users page
Users can also be deactivated or reactivated, one by one, via the Manage Users page. Instructions on how to do so are available in the resources below.