This article outlines how organizations can reconfigure their existing SSO connection from the legacy experience.
Important note: your SSO connection must be reconfigured before the date specified in the outreach email that was sent to your organization. If you have any questions about your account’s status or the date that was provided, please contact your Customer Success representative or Udemy Business Support.
Why does our SSO connection need to be reconfigured?
In March, 2026, Udemy Business upgraded the infrastructure that powers single sign-on for Udemy Business. As part of this upgrade, existing SSO connections will need to be reconfigured using the new configuration experience.
This is an infrastructure-level change - your team's day-to-day login experience will remain the same once reconfiguration is complete.
How can we know if we need to reconfigure our SSO connection?
To check if you need to update your organization’s SSO connection, navigate to Manage > Settings > Single sign-on (SSO). If you need to reconfigure your connection, you’ll see a Reconfigure SSO banner and a Reconfigure SSO button.
If you see an Edit connection button and don't see a Reconfigure SSO banner, your organization is already using the standard experience, and you don’t need to take any action.
Capabilities and details
| Capability | Details |
|---|---|
| SAML and OIDC support | You can choose between SAML and OIDC when configuring your connection. Both protocols are fully supported. |
| Custom SP Entity IDs for Azure | Azure customers get access to a custom SP Entity ID directly in the configuration UI - no need to request a managed connection. |
| Self-serve setup | The configuration experience is fully self-serve, with step-by-step guidance tailored to your identity provider. |
How to reconfigure your SSO connection
- In your SSO settings In Udemy Business, navigate to Admin Tools → Settings → Single sign-on. You'll see a prompt to reconfigure your connection in the top right hand corner of your current connection overview.
- Start the new configuration: Click the reconfiguration prompt to enter the edit settings experience.
- Important note: Before you save, check if SSO-only login is enabled. If your organization has SSO-only login enabled, temporarily disable it before hitting save on your new SSO settings. If the new connection doesn't work as expected, SSO-only login can lock all users out with no way to recover. Re-enable it once your new connection is tested and confirmed working.
- Follow the guided setup for your IdP: Step-by-step instructions are available for Azure, Okta, OneLogin, ADFS, Google Workspace, and custom identity providers.
Reverting to your previous configuration
A revert option is available if you experience authentication issues after reconfiguring, for example users are unable to log in, you can revert to your previous connection while you troubleshoot. To do so, go to Admin Tools > Settings > Single sign-on and click Revert to previous in the top right corner of your connection overview. Once you've resolved the issue, you can reconfigure again at any time.
Need help?
If you have questions or run into issues, contact our support team.
Note: If your SSO connection was originally set up by Udemy's team (a managed connection), you won't be able to reconfigure it directly from the self-serve UI. Please contact your Customer Success Manager or our support team to schedule your migration.