Account Settings

The Settings section of your Udemy Business account is where you can customize the appearance of your account, enable access features, and configure integrations such as Single Sign-On (SSO) and Slack sharing. To access the Settings area click Manage > Settings.

What you can do in Settings:

• Customize the appearance of your account - logo, icon, background
• Use an approved email domain to give users ‘self-serve’ access
• Enable Single Sign-On (SSO) access from your Identity Provider 
• Use SCIM Provisioning to automate user and group management
• Access our courses and reporting APIs and documentation 
• Integrate with Slack or Workplace to facilitate social learning 
• Customize messaging and contacts for users who are denied access

Please note: While you may see your domain (i.e. company.udemy.com) in your account settings, you will not be able to change this on your end.

• If you have an Enterprise account, please reach out to your Customer Success partner to have your domain changed.
• If you have a Team Plan account, please reach out to our Support team for assistance. Make sure to provide the new domain you’d like for your organization.

 

To customize your account appearance, upload three images: a logo, a background image and your company icon. Go to Manage > Settings > Customize Appearance

1. Logo: upload a logo in one of the following formats: jpg, .jpeg, .gif, .png, .bmp. The logo should be at least 400 x 70 pixels.
2. Background image: upload a background image for your login page. It should be at least 1920 x 1080 pixels.
3. Icon: upload an optional square logo to use as a browser icon.  It should be at least 32x32 pixels.

This article explains how admins can set up Power BI to access the Udemy Business API and consume applicable data for reporting purposes. 

• Review best practices for the Udemy Business API.
• Learn more about the Udemy Business API reference.

Setting up Power BI to access the Udemy Business API

1. Log in at your organization’s domain with admin privileges. For example, your organization URL should look similar to the following example: https://yourdomain.udemy.com/organization/home/ .

2. Enable the API at the API integration page (for example: https://yourdomain.udemy.com/organization-manage/settings/api-integration/).

3. From the Start set-up button, select Other (example:  https://yourdomain.udemy.com/organization-manage/settings/lms-integration/), type, for instance, Power BI and save. This process will generate a client and secret ID.

4. Return to API > Report API, and select a method as (example: https://yourdomain.udemy.com/developers/organization/reporting/methods/organizationuseractivity-list/get/).

5. Insert the client ID and client secret. This will generate the authorization token that you will use on Power BI.

6. Copy the authorization, open the file PowerBI_template and replace [insert-token] with authorization; Replace [insert-customer-domain] with yourdomain; Replace [insert-AccountID] with Organization_ID and save the file.

7. Open Power BI desktop.

8. Create a new DataSource Web, type in the home page for your organization (example: https://yourdomain.udemy.com/organization/home/), anonymous authentication.

9. Create a new DataSource Web, type https://yourdomain.udemy.com/organization/home/ , anonymous authentication.

10. Click on Advanced Editor, select all information that you saved on PowerBI_template, and copy.

11. Save

• Note:  If you get an error message “the column "Column1" was not found", this indicates that there is no data.

This article outlines how Udemy Business admins can find their API credentials for integrating Udemy with learning management systems (LMS) and learning experience platforms (LXP), or other custom integrations utilizing the Udemy Business REST APIs.  

Please note:

• APIs are only available to Enterprise customers.
• This article does not apply for xAPI credentials, which instead will be found in the system you wish to push data from Udemy into. Learn more: Udemy Business xAPI.
• For more information on integrations, please review our LMS and LXP Integration Partners.

Udemy Business REST API consists of the following credentials.  If your API is already enabled, they can be found at the following URLs by replacing {{Org_Name}} with your own subdomain.

• Client ID & Client Secret

• https://{{Org_Name}}.udemy.com/organization-manage/settings/lms-integration/

• Org ID (Account_ID)

• https://{{Org_Name}}.udemy.com/developers/organization/courses/
• https://{{Org_Name}}.udemy.com/developers/organization/reporting/

• Org Name (Account Name)

• This is the subdomain of your URL: https://{{Org_Name}}.udemy.com
• Note: if you are using SumTotal, Org Name will be the full URL:  https://{{Org_Name}}.udemy.com

If your API is not yet enabled, please follow the instructions below to enable your API and retrieve the credentials:

How to enable and find your API credentials in Udemy Business

1 - Click on Manage > Settings in the upper right of Udemy Business.

2 - Click LMS/LXP integrations on the sidebar and then Start set-up.  Choose the system you will be integrating with from the drop-down menu, or Other, if your tool is not listed.  Click Save. Your API is now enabled.

3 - Now that API is enabled, you can retrieve your API credentials. Client ID and Client Secret will now be available under Manage > Settings > LMS/LXP integrations.

4 - Next, to find your Org ID (Account ID) click on API on the left navigation sidebar.  Then, click on either of the API documentation links.

5 - Scroll about halfway down the page to the subsection Your API Client and Your Account ID.  Here you will find your Account_ID (same as Org ID).

6 - Next, find your Org Name/Account Name: This is simply the subdomain of your Udemy Business URL:

Now that you have your API credentials from Udemy Business you can plug these into your LMS/LXP or another system you wish to integrate with.  

If you have additional questions about our APIs or setting up integrations, please feel free to contact your dedicated Customer Success Manager for assistance.

 

 

Udemy Business (UB)  provides RESTful APIs, xAPI & GraphQL for flexibility in your software development. RESTful & xAPI enable developers to programmatically retrieve the UB course catalog, public learning paths, and user progress activity data. GraphQL allows developers to surface more granular courses and learning objects from the UB catalog, including details like badging, labs & lectures.. You can use these APIs to integrate with a third-party application such as a learning management system (LMS). 

Please note: 

• APIs are only available to Enterprise customers.
• Availability of these APIs does not automatically enable integration with an LMS/LXP.
• In order to consume the data with the LMS/LXP, a connector needs to be built using these APIs. If you're interested in learning more, please contact your Customer Success or LMS/LXP representative.
• API documentation is only available in English.
• To review the Udemy API License Agreement, please visit: https://www.udemy.com/terms/api/
  • Note: depending on how your company signed up for its Udemy Business account, you may be subject to additional or different terms, as listed in the agreement your company has signed.
• In addition to the below documentation, please review our Summary of Available APIs article and Udemy Business API Best Practices document for helpful information.

1. Udemy Business GraphQL Documentation 

Note: A Udemy Business Login is required to access GraphQL Documentation. The applicable URL features the subdomain for your organization's Udemy account followed by .udemy.com/dev-portal/api-reference/. 

For example:

https://{your_subdomain}.udemy.com/dev-portal/api-reference/.

1. Courses API and Query
2. All Learning Objects API and Query

2. Udemy Business API Documentation - RESTful APIs

1. Course API
2. Learning paths API
3. Course Reporting API
4. UB Pro Reporting API

3. Udemy Business xAPI Documentation

1. xAPI supports real-time reporting of learner progress and completions against courses.

This guide serves as a best practice reference for supporting integration builds using Udemy Business’ APIs. We recommend following the tips in this guide to ensure the best experience for your end learners. 

Udemy’s Sales & Solutions Engineering team is available to answer any questions that arise during the build process.  Please feel free to reach out to your business contact at Udemy Business to arrange a meeting if you have any questions. 

Access Udemy’s full API documentation.

This document was last updated May 31, 2023.

 

 

Table of contents

Udemy Business API Best Practices

1. General API information

• Authentication & SSO
• Error handling + rate limits

2. Course list API

• How it works
• Access to courses in Udemy vs. 3rd party systems
• Course refresh frequency
• Recommended course data
• Efficient API calls
• Page size
• Synchronous API calls
• Course taxonomy
• Language codes
• Unique course catalogs
• New and retired courses
• What’s not included in the course list API

3. Learning Path APIs

• Overview

4. Reporting APIs

• Overview
• Reporting xAPI
• Reporting RESTful API
• Recommended endpoint
• Reporting API refresh frequency
• Reporting data
• Progress & completion
• What’s not included in the reporting API and xAPI

5. What’s coming soon

6. Feedback?

 

1. General API information

Authentication & SSO

Note that authentication and user management within Udemy Business is handled independently from your learning management systems (LMS) and learning experience platforms (LXP).  When learners access a Udemy Business course through a LMS/LXP system, those users must also have a license for Udemy Business to complete the course within Udemy Business. Udemy business supports user management via several mechanisms - standard username/password, email domain access, and single-sign on.

• Overview of Udemy Business SSO

Error handling + rate limits

429 Errors

• All Udemy APIs have rate limits; when the rate limit is exceeded, a 429 error response will be returned with a Retry-After header. You should implement retry logic to wait the number of seconds in the Retry-After header before making additional requests. 
• Note: Udemy rate limits are subject to change. Retry logic should be implemented based on the value in the 429 response, rather than on any hard-coded rate limits.

50X Errors

• Retry logic should also be implemented for any 502/503 errors. If you receive any 50X errors when accessing the Course List endpoint, try decreasing the page_size parameter value to prevent further errors.
• We also recommend implementing customer facing mechanisms to re-sync the course catalog and refresh reporting data.

2. Course list API 

How it works

The Udemy Business Course List API enables you to get all of the courses and course metadata associated with Udemy courses into your system.  From there you can search for, discover, and access your Udemy Business Courses from within 3rd party platforms such as your LMS, LXP, or other systems.  Along with key course information such as title, description, thumbnail, etc…, the course integration includes a deep link URL that will automatically redirect a learner from the  LMS/LXP back to your Udemy Business instance and learners will complete the course within Udemy Business.  

The integration does not support the ability to embed or complete the Udemy Business course within the 3rd party system.  This avoids the need to re-host your content in other systems and also ensures the best-possible learner experience as the courses are designed to be consumed within Udemy and also include access to learner tools, instructor Q&A and more.

Udemy Business supports course auto-enrollment as an optional setting for the API configuration.  This is recommended for integrations, and when auto-enrollment is active, learners will automatically be enrolled when they click on the course link from the LMS/LXP system. 

Access to courses in Udemy vs. 3rd party systems

Some LMS/LXP systems support the ability to restrict which courses are accessible by which users within the LMS/LXP.  Except for non-public custom courses and learning paths, all users within Udemy Business will be able to access and enroll in the entire public course catalog from within Udemy Business. While this is not an issue for our customers, it’s important to note this functionality may be slightly different between your LMS/LXP system and Udemy Business.

Course refresh frequency

Since the course catalog is subject to change we recommend performing a catalog refresh daily.  This should occur automatically, with no manual steps required from the end user.  We recommend doing the refresh during off-peak hours (3am UTC is the ideal time).

Recommended course data

While we offer a large amount of course metadata returned through the API, we advise using the below data points at a minimum for the best user experience: 

 

API Field	Recommendation
title description primary_category primary_subcategory	Use these fields to match a user’s search term
images[]	An image URL that provides the user with a image of the course
url mobile_native_deeplink	Deeplinks to the course in the customer’s environment on the Udemy Business web app and mobile app, respectively
locale	The Udemy Business catalog has courses in several different languages, the ability for your system to identify & filter on this is critical
estimated_content_length	Provided in minutes and is great to display for users and can be used to inform reporting/user gamification
level	Course level (beginner, intermediate, expert)

 

Efficient API calls

Our Udemy Business Collection can have between 6,000 to 23,000 courses depending on a customers’ language collection.  With a maximum page size of 100, it will take 60 to 230 API returns to get all of those courses.  Setting up your system to manage that process successfully will have major benefits in the long term.  If you would like personalized consulting on this process, please reach out to your Udemy Solutions Engineer contact.

Page Size

• page_size limit is 100 records.
• If you notice any delays or 502 errors with these requests, decrease this page_size value by half and retrying
• Total course count is provided in the response (count) 
• Calculate the page count by using count / page_size. i.e If count = 1000 and page size = 100, you will need to make 10 requests.
• Change the page param for each request
• https://{{ACCOUNT_NAME}}.udemy.com/api-2.0/organizations/{{ACCOUNT_ID}}/courses/list/?fields[course]=@all&page=1
• Alternatively, you can retrieve the next page of results by using the next value that is returned in the response.

Synchronous API calls

• We recommend leveraging synchronous requests to efficiently retrieve the course catalog.
• As your software is progressing through the pages of courses, one page in the sequence can fail for a variety of reasons.  It is important to know which pages have failed and include a retry mechanism in this process.  
• Synchronous API calls and queue data structures are great for this kind of process, as it can order the next pages and retry missed calls. Asynchronous API calls may overload the API with too many calls at one moment and make it harder to track which pages in sequence may have failed.  We suggest successfully completing each course page before moving on to the next.

Course taxonomy

Review a list of the current course taxonomy. This includes a list of the categories and subcategories which can be mapped into your system via the API. Note that this taxonomy is not standardized for all languages and this taxonomy may change over time.

Language codes

The list of languages in Udemy Business and the associated codes are below.  When you download the course list from Udemy you'll see a locale field where the first two lower case letters correspond to the language of the course overall and the second two letters correspond to additional regions that may be used for captioning, subtitles, etc... For instance there is en_GB which is English Great Britain and then there is en_US which is English United States.

Arabic - ar

Bahasa Indonesian - id

English - en

French - fr

German - de

Hindi - hi

Italian - it

Japanese* - ja

Korean* - ko

Mandarin - zh

Polish - pl

Portuguese - pt

Russian - ru

Spanish - es

Turkish - tr

Unique course catalogs 

The Udemy Business course catalog is unique and private to each Udemy Business customer.  Different language packages, custom courses, and courses imported from udemy.com will be included in each customer’s collection and are included in the Course API response. Therefore you will need to maintain a unique course catalog for each Udemy Business customer organization.

New and retired courses

• The course catalog is subject to change at any time - new courses may be added, and courses may be retired. 
• If you are using the course catalog to GET all courses and load them into your own internal database, it is important that you remove or flag retired courses when they no longer appear in the courses list output.
• Once a course is retired, it will no longer be returned from the Course List API and users will no longer have access to enroll in the course in Udemy.  When a course is retired from the Udemy Business collection, any learner that is already enrolled in that course at the time of retirement will continue to have access. If a learner unenrolls from a course that has been retired, they will no longer be able to access the course. Additionally it will not be possible for any new learner to access or enroll in the course.  

What’s not included in the course list API

Please note the Udemy Business Courses Catalog API does not include access to all information about courses.  Some notable things to consider that are not available today include:

• Course Embedding or Hosting
• You cannot embed or host the Udemy Business content outside of Udemy Business directly.  You must redirect users from LMS/LXP back to Udemy Business to consume the content.
• Course Ratings
• These are not included in the Course API endpoint.  Note that many LMS/LXP systems include their own system of rating courses and your learners can still utilize that independently.
• Course Reviews
• Enrollment Information
• Search & Discover Functionality
• Udemy Business has its own way it surfaces search results and recommends courses which takes into account top courses, highest rated courses, etc…  This functionality does not get “sent over” to 3rd party tools.  Udemy Business cannot control how 3rd party tools will surface results or suggest courses.
• Learning Paths and Udemy Pro Paths
• These are a separate object from Courses and are not included in the Course Catalog Sync.  We have a separate Learning Path API endpoint that you must leverage to import Udemy Business Learning Paths and Udemy Pro Paths.
• Lecture-level data
• Udemy Business’ APIs can send complete courses and complete Learning Paths through our APIs.  We cannot send partial courses such as individual course sections, lectures, or quizzes.
• If you are looking for the ability to use partial courses to create custom Learning Paths or Learning Programs, we recommend building Learning Paths within Udemy Business and then using our Learning Path API endpoint to import Learning Paths into your LMS/LXP.  
• UB Pro Labs, Assessments, Workspaces
• Labs, Assessments, and Workspaces cannot be integrated into 3rd party systems and must be launched from Udemy Business Directly.  
• You cannot bulk upload courses into Udemy via API.  Our API is for the purposes of pulling course information out of Udemy.

3. Learning Path APIs

Overview

Similar to Udemy’s Course List API endpoint, Udemy Business also provides a Learning Path API endpoint so you can search for, discover, and access your Udemy Business Learning Paths from within 3rd party platforms such as your LMS, LXP, or other systems.  

Learning Paths are a collection of courses, individual lectures, custom content, and links grouped together, and to show the learner a route to learn a certain theme of knowledge of their design.

The information returned from Learning Paths in many ways is similar to what is returned through the Course List API endpoint but it is important to remember that Learning Paths are considered a distinct object from Courses and must be handled as such.

While developing a connector using the Learning Path API is not strictly necessary for the core use-cases of integrating with Udemy Business, it is a great additional feature to consider developing for maximizing long-term benefit of integration.

4. Reporting APIs

Overview

The Udemy Business Reporting API enables you to track how your learners engage with the content.  For instance, you can see, track, and understand who is completing which courses, how frequently, track top learners, engage learners who are struggling, and more.  These insights are immensely helpful in the context of achieving your broader learning and development goals.  Reporting insights that you export out of Udemy Business can be helpful to see in your LMS/LXP and combined or augmented with data and reporting capabilities that exist in your other external systems.

There are two mechanisms by which to obtain reporting data from Udemy: xAPI, and the REST Reporting API. For more information on the difference, visit benefits of xAPI. 

Reporting xAPI

• Udemy will POST progress + completion events to your specified endpoint in near-real time. This eliminates the need for repeatedly polling Udemy’s API.
• xAPI is the recommended approach if your platform has xAPI capabilities, as more and more learning systems continue to adopt this standard.
• Note that Reporting xAPI does not currently include as many data elements as the RESTful API.
  • For instance, the time a learner spends in the course is not sent as part of the xAPI statement.

Reporting RESTful API

This API must be called periodically and data will be pulled from the Reporting REST API endpoint into your LMS/LXP.  It is not real-time and requires periodic pulls to get new records.

Recommended endpoint

user-course-activity for completion & progress data. Usingfrom_date and to_date to restrict results to a given date period.

• https://{{ACCOUNT_NAME}}.udemy.com/api-2.0/organizations/{{ACCOUNT_ID}}/analytics/user-course-activity/?page=1&from_date=2022-05-21&to_date=2022-05-22&page_size=100
  • • We advise of a 2 day date range consisting of the current day and previous day to ensure the most recent data is captured while also capturing sunset data (Data that may be generated at the fringes of each day/refresh)

Reporting API refresh frequency

• Every 4 hours
• Note: Our REST API data is updated 3x per day. 
• Every 4 hours allows for Udemy to perform more frequent updates in the future, without requiring an integration change.

Reporting data

Data element	Details
course_id	The Unique identifier to the course
user_email	The Unique identifier to the user
completion_ratio	The percent of a course that a user has completed. Note this % can change as the course changes. E.g 100% completion + 1 new lecture can change to 80%
num_video_consumed_minutes	Great for internal LMS metrics to track user engagement total learning minutes/ credits
course_first_completion_date	Used to track if the user has completed the course at any point.
course_completion_date	Used to track the latest completion. This can be null if the user has unenrolled from the course
user_external_id	Used as an external id unique to the user. (Only if email is not a valid unique ID)
lms_user_id	Used as an external id unique to the LMS (Only if email is not a valid unique ID)

 

Progress & completion

• Your integration should ingest both progress and completion events.
• This should occur for all Udemy Business courses that have been consumed, including retired courses and those which were not launched from your platform.

What’s not included in the reporting API and xAPI

• Udemy Business Pro Reporting
  • User lab activity report and User assessment activity report are only available through direct download via Udemy admin settings at this time.
• Learning Path Reporting
  • This is not available through API and is only available directly through direct download via Udemy admin settings at this time.

5. What’s coming soon

Udemy is striving to continuously improve our APIs and technology stack.  

• GraphQL - Udemy Engineering plans to update our Course Catalog APIs to utilize GraphQL architecture. Read more about the general GraphQL concept. This will allow queries to our course catalog APIs that return only the data you need for that specific call, among other benefits.  Public release of Udemy’s GraphQL APIs is scheduled for Q3 2023.
  
• Search API - Udemy has a wealth of knowledge from users searching our +200k course catalog and recommending which courses can be appropriate for them.  Our search functionality can assist your search and recommendation needs.  Search is slated for release Q3 2023.

6. Feedback?

Any feedback on this document or would like to see other information?  Please submit your feedback to partnerships@udemy.com, and we look forward to hearing from you.

This article outlines how admins for Team Plan accounts can update the payment method on file or remove a saved payment card. 

How to update the payment method on file

Admins of Team Plan accounts can update the payment method on file for their accounts by taking the following steps:

1. Log into your Udemy Business account
2. Navigate to Manage > Settings > Billing
3. Click on Add payment method
4. Input your card details
5. Click Save Card

How to remove a saved card

To remove a saved payment method, please do the following:

1. Log into your Udemy Business account
2. Navigate to Manage > Settings > Billing
3. Click on the garbage icon in the Payment Method section

This article outlines how account owners can approve the migration of learning data, when a request to merge Udemy Business sites related to their company has been submitted.

• Learn more about merging multiple Udemy Business sites.

Please note: Once both account owners approve the migration, the source site will go into maintenance mode and users will be unable to access Udemy for Business. Please be sure to review the section below regarding the maintenance mode.

Table of Contents

• Beginning the data migration process
• Source site approval process
• Destination site approval process
• Important information regarding maintenance mode following approval
• Important note regarding SSO and SCIM integrations

Beginning the data migration process

Once your Customer Success partner has started the migration process, the account owners of both sites (the source and destination Udemy Business sites) will each receive an email to approve the migration. 

Source site approval process

If you are the account owner of the source site: 

1. Click on Start Approval Process. Then, follow the instructions to log in to your Udemy Business account. 

Please note: If you are logging in with single sign-on (SSO) and being redirected to the homepage, please click on the Start Approval Button again to continue.

2. Enter the Destination URL (where you would like data to be migrated to) and then click Proceed. 

Please be sure to enter the correct URL. Otherwise, you will receive an error message and will not be able to move forward.

3. Review the information, check the box and click Approve to agree to migrate the data. 

4. You will receive a confirmation pop-up to advise that the migration is in progress. 

Destination site approval process

If you are the account owner of the destination site:

1. Click on Start Approval Process. Then, follow the instructions to log in to your Udemy Business account. 

Please note: If you are logging in with single sign-on (SSO) and being redirected to the homepage, please click on the Start Approval Button again to continue.

2. Enter the Source URL (where you would like data to be migrated from) and then click Proceed. 

Please be sure to enter the correct URL. Otherwise, you will receive an error message and will not be able to move forward.

3. Review the information, check the box, and click Approve to agree to migrate the data.

4. You will receive a confirmation pop-up to advise that the migration is in progress.

Important information regarding maintenance mode following approval

Once both account owners approve the migration, the source site will go into maintenance mode, which means it will not be possible for users to access that Udemy for Business site. All integrations such as SSO, SCIM, or LMS will also be disabled in the source site in order to preserve the data to be migrated.

Important note regarding SSO and SCIM integrations

As part of the migration process, SSO and SCIM integrations will be disabled on the source site. Once the migration process is complete, admins will need to grant access to the migrated users within their Identity Providers for SSO and SCIM. 

• Learn more about Udemy Business SSO and its core features.
• Review how to automate user and group management with SCIM.

This article describes the capabilities of an approved request to merge your Udemy Business sites.

 

 

For example, If your company has two Udemy Business sites (such as a regional site uk-company.udemy.com and a global site company.udemy.com), you can request to have them merged. This means users and their learning history will be moved from one site into one single domain.

Udemy Business supports merging Enterprise plan or Team plan sites into Enterprise plan sites. In other words, we do not support merging two Team plan sites or merging an Enterprise plan site into a Team plan site.

Table of Contents

• Reasons to combine multiple Udemy Business sites
• How to request the migration of data to another Udemy Business site
• Data migration eligibility
  • Types of data available for migration that are included in your Udemy Business subscription
  • Types of data available for migration through paid services 
  • Types of data unavailable for migration
• Exporting data that is not being migrated
• Important note regarding SSO and SCIM integrations

Reasons to combine multiple Udemy Business sites

Some of the reasons you might want to merge Udemy Business sites are listed below:

• Your company has multiple Udemy Business accounts, contracts, and sites, that you’d like to merge into one
• You’d like to make it easy for your learners to access Udemy Business on one site
• You want a centralized view of your learner insights for the entire company
• Your company may be going through a merger or acquisition and both sites need to be merged.

How to request the migration of data to another Udemy Business site 

1. Contact your Customer Success partner 

2. When contacting us, please advise: 

• Source URL of the site you wish to move the data from.
• Destination URL of the site you would like to migrate the data into.

3. Your Customer Success partner will follow up with more information and next steps.

Please note: 

• Once the migration starts, the source site will go into maintenance mode and users will be unable to access that Udemy Business domain.
• The destination site needs to have enough unused licenses to onboard the migrated users from the source site.

Data migration eligibility

Types of data available for migration that are included in your Udemy Business subscription

Your subscriptions to Udemy Business currently includes the following types of data, which are eligible to be  transferred from one site to another: 

• User profiles 
• Course enrolments
• Course progress
• Insights and Reporting

Types of data available for migration through paid services 

Presently, paid services are necessary to migrate certain types of data from one site to another. These types include, but are not limited to: 

User roles (as part of the migration process all users will be assigned to the user role. If necessary, users can then be assigned the admin or the group admin role in the destination site)

• Imported courses 
  • Learn more about importing courses from Udemy.com to your Udemy Business account
  • If there are still remaining licenses for a course that requires payment, please contact Udemy Business Support as this course will need to be imported into the destination site.
• Groups
• Sections
• Approved domain configuration
• LMS configuration
• SCIM data
• SSO data
• Pending invitations
• Course exclusions (if the course exclusion should be applied in the destination organization, please contact Udemy Business Support).
• Custom categories
• Custom courses
• Custom learning paths
• Learning paths enrolments
• Course assignments

 

Types of data unavailable for migration

The following types of data cannot be transferred at this time:

• Duplicate users - If you have any duplicate learners, i.e. a learner with the same email address on both sites, their data will not be migrated. Their data on the destination site will remain. 
• Subscription details (as well as available licenses)

Exporting data that is not being migrated

Metadata of curated courses, learning paths, groups, and sections can be exported so customers can  recreate them on the destination Udemy Business site (if necessary).

• Learn how to generate and download data export reports.
• Review how to generate and download learning path reports.

Important note regarding SSO and SCIM integrations

As part of the migration process, SSO and SCIM integrations will be disabled during the time of the merge on the source site. Once the migration process is complete, admins will need to grant access to the migrated users within their Identity Providers for SSO and SCIM. 

• Learn more about Udemy Business SSO and its core features.
• Review how to automate user and group management with SCIM.