Mobile - General

This article explains how you can use the Udemy Business mobile app to reset the password for your account.

• Using a different device? Learn how to reset your Udemy Business password on a browser.

Please note:

• If you access your Udemy Business account via Single Sign-On (SSO), e.g. Okta, OneLogin, etc., please reach out to your company’s IT department with questions regarding your SSO credentials (username and password).
• If your organization has enabled Optional SSO, you are able to access your account using either your SSO credentials or your Udemy Business credentials (email and password). To generate non-SSO credentials, follow the reset password instructions detailed below. Generating or resetting your Udemy Business password does not affect your SSO credentials
• Leadership Academy learners: Review how to reset your password for your Leadership Academy account.

How to reset your password on the Udemy Business mobile app

If you don’t use Single Sign On, you can request a password reset email from the login page of your company’s specific account URL, by following the steps below.

1. When you reach the login screen, enter your company's Udemy Business domain page (i.e. companyname.udemy.com) and proceed.

2. Tap Forgot password?

3. Enter your email address and tap Reset Password.

4. Check your inbox for the reset password email and complete the steps to change your password.

You should soon receive an email allowing you to reset your password. Please make sure to check your spam and trash folder if you can't find the email.

If you haven’t received your password within 30 minutes, please contact Udemy Business Support.

Please note: If you access your Udemy Business account via Single Sign-On (SSO), e.g. Okta, OneLogin, etc., please reach out to your company’s IT department with questions regarding your SSO credentials (username and password).

Udemy Business is available on mobile for both iOS and Android.

•  iOS app
• Android app

Please note:

• The Udemy Business app is distinct, and Udemy Business accounts cannot be accessed via the Udemy.com mobile app.
• The Udemy Business Android mobile app is not supported on Chromebooks or Chrome OS devices.
• Currently, cohort learning through our Leadership Academy cannot be accessed via the Udemy Business mobile app.

Udemy Business users can also take their courses via the Udemy Business mobile app, which is available for both iOS and Android devices. This article explains how you can log into the Udemy Business mobile app and continue your learning experience.

• Review which mobile app you should download.

How to log into the Udemy Business mobile app

To log into the Udemy Business mobile app, please follow these steps:

1. Open the Udemy Business mobile app on your Android or iOS device.

2. You will be asked for your organization’s account name. Type in the subdomain of the URL you use to access Udemy Business courses on your browser. 

• For example, if you go to company.udemy.com to access your account when using a browser, your organization’s account name is “company”. Still not sure? See below for more information.
  

3. Tap Next.

• Log in options for your organization
  • SSO & email: If your organization has the option to log in via both single sign-on (SSO) and email, you will be provided the option to log in either via option. 
  • SSO only: If your organization only offers the option to log in via SSO, you will be taken to your organization’s SSO portal.
  • Email only: If your organization does not offer the option to log in via SSO, you will be taken to the page to log in with your credentials created in Udemy Business.

4. Next, enter your credentials:

• If logging in with SSO, please log in with the credentials provided by your organization. If you encounter an issue with these credentials, please reach out to your organization’s IT team. 
• If logging in with an email address and password, enter your email address in the Email or username field and your password in the Password field.

5. Finally, tap Log in. You should be logged into your Udemy Business account so you can access your courses and utilize the mobile app features.

Can’t remember your password? 

Learn how to reset your password on the Udemy Business mobile app.

Don’t know your organization’s account name?

If you don’t know what is your organization’s account name when you’re asked for it, you can select the find your account name option. Please make sure to type in the email address that is registered to your account.

Note: If you type in another email not tied to your account, no email will be delivered. Please be sure to check your spam folder in case you do not see the email in your inbox.

Seeing a notification that your account admin has disabled access to the app? 

If after typing in your organization’s account name and selecting Next you see a message indicating your account admin has disabled access to the mobile app, please contact your manager or IT for more information. Then, please also reach out to your account administrator for assistance.

If you encounter any additional issues logging into the mobile app, please contact our support team. Please send us screenshots of what you see when attempting to log in.

Udemy Business features thousands of top-rated courses for you to learn new skills anytime, anywhere. From software development, IT, design, leadership to communication skills, the Udemy Business mobile app puts the freshest, most in-demand content in your hands. Upskill your talents and learn from highly respected real-world practitioners, thought leaders, and experts from around the world.

*A Udemy Business license is required to access the app.  

Features:

• Stream course videos, listen to audio lectures and view course materials
• Discover and search for relevant content
• View archived or favorite courses with just a few taps
• Optimal learning with the ability to take quizzes or practice exams on your phone
• Download and watch lessons offline
• Download Quality: Select the video resolution for the offline content and manage the file size to be downloaded
• Set your own pace and choose different speed options
• Interact with instructors through our Q&A feature
• Mini Player: Multi-task while learning
• Background Player: Listen to course lectures in the background

Please note: 

• Certificates of completion can not be accessed on the Udemy Business mobile app. Please check this article for instructions on how to download certificates of completion.
• Updating your profile on the Udemy Business mobile app is currently unavailable. Learn how to access and update your profile on web browsers.

This article outlines various ways you can quickly search through Udemy Business’s extensive library of courses on the mobile app to find ones you’re interested in taking. 

• Accessing Udemy Business on a browser? Learn how to search for courses on a browser.
• Learn how to access your course and use the mobile course player.

Using the search tool on the mobile app

1. After opening the Udemy Business mobile app, tap Search (for iOS users) or Discover (for Android users) icon at the bottom of the screen.

2. Next, tap Search at the top of the screen to access the search tool.

3. Type keywords related to the course and or subject into the search tool. Then, tap the magnifying glass (for Android users) or Search (for iOS users) at the bottom right of the keyboard screen.

Viewing categories and learning paths on the mobile app

Below the search tool, there are various features which you can use to find courses. 

Under My organization, tap to view learning paths and categories that you or your organization have set. 

Learn how to create your learning path.

Under Browse categories, tap on any option to view selected courses, instructors, and additional subcategories.

For iOS users, use Top searches to browse through Udemy’s most popular search items.

Filtering your search on the mobile app

Once you have navigated to your search results or category page, tap on the filter icon located at the top right of the screen.

Use the various filter options to assist in narrowing your search. You can also tap Sort By to sort results based on a specific feature. Then, tap Apply at the bottom of the screen.

Once you have selected a course you are interested in, tap Enroll now to begin your learning experience.

This article explains how you can archive or unenroll from a course using the Android mobile app for Udemy Business. 

• Accessing Udemy Business on a browser? Learn how to archive or unenroll from a course on a browser.
• Accessing Udemy Business on the iOS app? Learn how to archive or unenroll from a course on the iOS app.

Archiving versus unenrolling

Archiving a course removes it from the My learning page, but you will still be able to access the class in the Archive section. Unenrolling deletes a course from your learning record.

Please note: Unenrolling from a course will delete your record of any minutes consumed in that course, and your account admins will not be able to view this data. As a result, we strongly suggest archiving courses.

How to archive a course on the Android mobile app

1. After opening the Udemy Business mobile app, tap My learning at the bottom of the screen.

2. Tap on the course you wish to archive.

3. After reaching the mobile course player, tap More.

4. Tap Archive this course.

The archived course will now appear under the Archived courses section of My learning.

How to access archived courses

1. After opening the Udemy Business mobile app, tap My learning at the bottom of the screen.

2. Under My courses, tap on Archived to access any archived courses.

How to unenroll from a course

To permanently remove yourself from a course, please follow the steps below. 

Please note: Once you have unenrolled from a course, this change cannot be undone.

1. After selecting the course you wish to unenroll from, navigate to the More section by using the instructions outlined above.

2. Tap Unenroll from course.

3. Confirm your choice by tapping OK.

This article explains how you can archive or unenroll from a course using the iOS mobile app for Udemy Business. 

• Accessing Udemy Business on a browser? Learn how to archive or unenroll from a course on a browser.
• Accessing Udemy Business on the Android app? Learn how to archive or unenroll from a course on the Android app.

Archive versus unenroll

Archiving a course removes it from the My learning page, but you will still be able to access the class in the Archive section. Unenrolling deletes a course from your learning record.

Please note: Unenrolling from a course will delete your record of any minutes consumed in that course, and your account admins will not be able to view this data. As a result, we strongly suggest archiving courses. 

How to archive a course on the iOS mobile app

1. After opening the Udemy Business mobile app, tap My learning at the bottom of the screen.

2. Tap on the course you wish to archive.

3. After reaching the mobile course player, tap More.

4. Tap Archive course.

The archived course will now appear under the Archived courses section of My learning.

How to access archived courses

1. After opening the Udemy Business mobile app, tap My learning at the bottom of the screen.

2. Tap on the filter icon, located at the top right of your screen.

3. Under Select filter, tap Archived courses to access any archived course.

How to unenroll from a course

To permanently remove yourself from a course, please follow the steps below. 

Please note: Once you have unenrolled from a course, this change cannot be undone.

1. After selecting the course you wish to unarchive, navigate to the More section by using the instructions outlined above.

2. Tap Unenroll from Course.

3. Confirm your choice by tapping OK.

This article outlines how you can continue your learning experience while traveling in a car, by listening to your Udemy Business courses!

Safety note: Only use your mobile device when permitted by law and when conditions permit safe use.

Prepare lectures to listen to on the Udemy Business mobile app

To continue your learning experience while you’re in a vehicle, we recommend you prepare courses to listen to offline, by downloading the lectures to your device via our mobile app.

• iOS instructions

Listen to courses with CarPlay

If your vehicle and iOS mobile device support Apple’s CarPlay, you can use the feature to play audio from your Udemy Business courses. After connecting your mobile device to your vehicle, you will be able to select courses to listen to via the Udemy Business mobile app and progress through the course, hands-free.

Other ways to learn while in your vehicle

You can also listen to your courses by connecting your mobile device to your vehicle’s sound system and playing them through the Udemy Business mobile app. 

Additional ways to connect your device:

• An AUX or USB cable
• Bluetooth

Encountering issues?

If you’re encountering issues while trying to listen to courses in your vehicle, please do the following:

• Check to see if the video lectures have been successfully downloaded to your device.
• Follow these troubleshooting steps for playback issues with downloaded lectures.
• Ensure that your device’s operating system meets the Udemy Business app’s minimum requirements.
• Restart the mobile app.
• Restart your vehicle (by turning the ignition off and then on).
• If you’re using an AUX or USB cable, check to see that you’re using a cable that’s compatible with your device and that it’s not damaged.

If the issues continue, we recommend contacting the vehicle’s or sound system’s manufacturer for further assistance.