• Adjust Video Quality

    Udemy Business automatically optimizes video resolution based on your internet connection speed. The video quality can be adjusted at any time by clicking on the Settings (gear) icon and selecting a different resolution.

    Improving Screencast Lectures

    If you're having difficulty viewing text on lectures where the instructor is sharing their screen, try adjusting the video quality.


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  • Change Video Speed

    You have the option to play your lectures at different speeds (.5x, 1x, 1.25x, 1.5x or 2x).

    To change the speed of a particular lecture video, go to that lecture, and drag your mouse over the video. You will see a button in the bottom-left corner of the video giving you the option to change the speed.


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  • Downloading Supplemental Resources

    Many instructors choose to include supplemental resources with their course like PDFs, design templates, sheet music or source code. These resources can be downloaded to your computer for quick access.

    If a lecture has resources available it will be indicated by a folder icon on the right-hand side of the course player.


    If you click on the folder icon the downloadable resources will appear, and you can download the file by clicking on the resource's title.


    If you're having trouble accessing the file, or if something doesn't look right, please contact the instructor or support

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  • How to Access The Keyboard Shortcuts

    A list of keyboard shortcuts you can use to quickly perform various functions in the course player can be accessed by clicking the Settings icon at the bottom-right.


    Some of the functions you can perform with the keyboard shortcuts include adjusting the video speed, size, and volume.


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  • How to Ask a Question About Your Course

    If you find you have a question about a course while you’re taking it, this article explains how you can quickly search for answers to your question in the Q&A, or ask the instructor.


    • Depending on your organization’s settings, some of the features outlined here may not be available in your account.
    • Instructors have the option to turn off the messaging feature. 

    How to use the Q&A

    In the Q&A you can view answers the instructor or teaching assistant has posted to questions from all learners taking the course, as well as featured questions they may have selected or created for their course. In addition you can also ask your own question, if you can’t find an answer for it. 

    To access the Q&A, click the Q&A icon below the course player.


    Next, type your question in the Search all course questions option, and if another learner has asked this question before it will appear below. Questions and answers containing the same words will also be included.


    You can also use the filters that appear below the search bar to help you find the information you’re looking for.

    If your question regarding course content hasn’t been asked before, you will be prompted to enter your question and submit it to the Q&A. 

    Please note that in order to ask a new question, text must be entered into the title field, so that the publish button is enabled.


    The instructor’s availability

    When asking a question, be sure to see if the course instructor has posted their availability in the Q&A and when you can expect an answer. 

    Follow a question and its responses

    You can prioritize questions and responses you wish to monitor in the Q&A, by using the Follow Replies option. When a learner or instructor posts a response, we’ll send you a notification.

    To stop following a question and the thread of responses, click on Following Replies.

    Edit or delete a question or comment

    If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.

    Either the learner who asked the question, or the course instructor, can delete the post.


    How to send a message to your course instructor

    Using the Q&A is typically the fastest way to find or receive answers to questions you may have about a course. If direct messaging is enabled by the instructor of the course, however, you can send them a message by following these steps.

    1. Click Overview below the course player and then See More.
    2. Scroll down. You will see the instructor's profile at the bottom. Click on the instructor's name and you will be directed to their profile page.
    3. Click Send message. 
    4. Compose a message and click Send.

    Please note:

    • Since courses are owned and managed by the instructors, Udemy Business does not have any control or information regarding their response time. 
    • The messaging feature is not available on the Udemy Business mobile app.


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  • How to Create And Use Notes

    Using the Notes feature is an easy and quick way to mark important points of a lecture, without leaving the course player, so you can quickly return to it in the future. This article outlines how you can add notes to lectures, and access them moving forward, while taking your course on a browser.

    How to add a note to a lecture

    If you wish to take a note within a specific point of a lecture, please follow the steps below:

    1. When you come to a point in the lecture you would like to add a note, click the Notes tab below the screen. You can also use the keyboard shortcut "b" or “n” to create a note while watching video lectures.


    To add a note while watching your course in fullscreen, simply select the note icon at the bottom of your course player. 


    2. If you wish to type a longer note, type your note into the field and hit enter to save it. Your note can include up to 1,000 characters. If you wish to create a note without adding text, simply click enter or select Save note.


    3. The note will be indicated by a yellow bar. Moments, where other users have taken notes will be indicated by blue bars. The text within your note will not be visible to other users.

    How to access your notes

    You can access notes by selecting the Notes tab in your course player (as seen above). In this tab you can filter your notes by lecture, course, or recency. All notes for your course can be found within that tab. To go directly to a moment you’ve added a note to within a course, simply click on the note you wish to view, and you will be directed to that point in the lecture player.

    You can also jump directly to any point you’ve added a note in a lecture, by clicking on the corresponding, yellow bar in the course player. 

    How to edit or delete notes

    If you wish to edit the text you’ve entered for a note, please follow the steps below:

    1. Navigate to the note that you wish to change from the Notes tab in your course taking experience
    2. In the upper right hand corner of your note, select the edit icon
    3. Type the change that you wish to make and click enter


    If you need to delete a note, select the trashcan icon located on the upper right hand corner of your note.


    Although you can see at what junctures of a course other learners have created notes, only you can view the text for the notes you created.

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  • How to Participate in a Group Challenge [Beta]

    Challenges are created by your admins and group admins to help learners focus on the right skills and stay motivated. This article explains how you can participate in a learning Challenge. 

    Please note: this feature is only available for Enterprise Plan users.

    How you will be notified of a Challenge

    If you are part of a group, you may receive an email notifying you that your group admin has created a challenge for your group to participate in. Clicking on ‘Go to my challenges’ in the email will lead you to your My challenges page where you can get started.



    How to take part in an active challenge 

    Navigate to your My learning page and click on the My challenges tab. You’ll be able to see all your active challenges, and the recommendations set by your group admin. 

    The challenge will also display your progress and how many weeks are left before the challenge is over.


    When taking a course, you will also be prompted to link it to an active challenge if the course falls under the topic selected for that challenge. Select the appropriate challenge and click ‘Save’ , and the course will count towards your progress. 


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  • Practice Test FAQ

    Practice Tests enable instructors to create comprehensive, longform simulated exams that users can use to assess their knowledge of a particular subject. The practice test are timed, so you’ll know when you’re taking more time than the official test allows, and at the end of the test you’ll receive a personal breakdown of the questions you answered correctly and incorrectly to help you continually improve. You’ll also be able to see an explanation for each question at the end of the test to help you avoid making the same mistakes, if you’re preparing for a certification exam.

    Here are some of the frequently asked questions we expect from users regarding this new and exciting feature.

    How will I know which courses offer these exams?

    If a course includes a practice test this will be noted on the course landing page, under Enroll Now.


    Can I take the practice test more than once?

    Absolutely. Just like our quiz feature, you can go back and retake the practice exam as many times as you wish.

    Once you have completed the exam, the option to “Retake Test”  ” will appear on the right hand side. Just click on that and you can retake the practice test.


    Will I be notified if I take longer than the time allotted to complete the exam?

    Yes. The practice tests include a timer, which is set to match the same amount of time that’s allowed for the official, certifying exam. If you go past the time allotted, the practice test will alert you.

    Do I have to finish the exam once I’ve started it? Or can I pause it and return to the practice test later?

    If you need to leave during the practice test, or decide that you want to work on something else, the feature will automatically pause the exam and the test’s timer. So, when you’re ready to return to the practice test you can resume where you left off!


    How do I submit my answer for the question?

    Once you’ve selected the answer you wish to enter, click Next Question at the bottom right of the practice test screen.


    You can also click on the “Mark For Review” button for questions you would like to take a closer look at after you complete the test.

    Will the practice test show my final score?

    Yes. When you’ve completed the practice test your final score will be posted. In addition, the ratio of correct answers versus incorrect answers you entered will be shown, based on knowledge area. You can also review all your answers by clicking on “Review Questions”.


    Can I review my answers?

    Yes. You can review all the answers you submitted by clicking on “Review Questions” after you’ve completed an exam, and see which questions you got right or wrong. You can also search through them for specific subjects in the exam using the “Knowledge Areas” filter. By clicking on the “All Questions” filter you’ll be able to select the questions you would like to review (correct, incorrect, skipped, marked for review.)


    Will instructors be able to see my practice test answers and score?

    No. Only the learner can view their answers and final score.

    Do practice test-only courses offer Certificates of Completion?

    No. Currently, courses that only include practice tests, and no other curriculum items like lectures, quizzes etc, do not offer a Certificate of Completion. 

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  • Transcripts to Reinforce and Supplement Learning

    To reinforce learning and get the most value out of a course, you can easily follow along with what instructors are saying through transcripts and subtitles. Transcripts help users find relevant content more easily by providing the ability to skim through the course text and jump to the exact section of the content they need.

    You can quickly access the transcripts feature by clicking on the Transcripts at the bottom of the course player. Transcripts will open on the right-hand panel of the screen. The current sentence will be highlighted and will then autoscroll as the instructor is speaking so that you can follow along. You can jump ahead or back to a moment in the lecture by clicking on a particular sentence.

    Please note: the transcripts feature is not currently available on the Udemy Business mobile app or the mobile site. 



    Subtitles are also available by clicking on the ‘CC’ button in the bottom right of the course player.


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