• How to Change the Course Video Speed

    This article explains how to adjust the video speed on your course to play your lectures at a faster or slower speed on your browser.

    How to change the video speed

    After accessing the course player, click the video speed icon at the bottom-left of the course player and select a different speed.

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  • How to Change the Course Video Quality

    This article explains how to change the video quality of your course. While Udemy Business automatically optimizes video resolution based on your internet connection speed, you can adjust this setting at any time. 

    How to adjust the video quality

    After accessing the course player, the video quality can be adjusted by clicking on the Settings (gear) icon and selecting a different resolution.


    Experiencing Problems?

    If your internet speed is low, please try lowering the video quality of the lecture. 

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  • How to Mark a Lecture or Course Item as Complete

    This article explains how to complete a lecture or course item (including PDFs, practice tests, and quizzes) as you progress through your courses. In order to access your certificate of completion, all lectures and relevant course curriculum items will need to be marked as complete.

    How do I know if a lecture is complete?

    Under Course Content, a checkmark will appear next to any lecture or course item that is complete.

    Please note: On Udemy Business, lectures and course items cannot be manually marked as complete, and checkboxes cannot be manually adjusted. If you receive a popup message close to the checkbox, please move your cursor away from the screen. 

    How to Complete a Lecture or Course Item

    Follow the steps based on the type of lecture and/or course item:

    Video lectures: Watch the full video from beginning to end to complete the lecture.

    Text and PDF-based lectures: Keep the page open until the lecture is marked as complete. If  PDFs or links are included, please open these resources as well.


    Assignments: View steps on how to complete an assignment

    • Please note: Assignments do not need to be complete in order to complete the course. You can move forward without having a checkmark on them and you will still receive a certificate.   

    Quizzes: Every quiz question must be answered without skipping to be completed. 

    Practice tests: You must receive a passing score based on the percentage required to pass to complete the lecture. Learn about taking practice tests


    Slide lectures (presentations): All slides must be opened to complete the lecture. Click on the left and right icons to move slides.

    Coding exercise: View steps on how to complete coding exercises

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  • Downloading Supplemental Resources

    Many instructors choose to include supplemental resources with their course like PDFs, design templates, sheet music or source code. These resources can be downloaded to your computer for quick access.

    If a lecture has resources available it will be indicated by a folder icon on the right-hand side of the course player.


    If you click on the folder icon the downloadable resources will appear, and you can download the file by clicking on the resource's title.


    If you're having trouble accessing the file, or if something doesn't look right, please contact the instructor or support

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  • How to Ask a Question About Your Course

    If you find you have a question about a course while you’re taking it, this article explains how you can quickly search for answers to your question in the Q&A, or ask the instructor.


    • Depending on your organization’s settings, the features to contact the instructor may be disabled. If this is the case, please contact your account’s administrator for additional information or assistance.
    • Instructors have the option to turn off the messaging feature. 

    How to use the Q&A

    In the Q&A you can view answers the instructor or teaching assistant has posted to questions from all learners taking the course, as well as featured questions they may have selected or created for their course. In addition you can also ask your own question, if you can’t find an answer for it. 

    To access the Q&A, click the Q&A icon below the course player.


    Next, type your question in the Search all course questions option, and if another learner has asked this question before it will appear below. Questions and answers containing the same words will also be included.


    You can also use the filters that appear below the search bar to help you find the information you’re looking for.

    If your question regarding course content hasn’t been asked before, you will be prompted to enter your question and submit it to the Q&A. 

    Please note that in order to ask a new question, text must be entered into the title field, so that the publish button is enabled.


    The instructor’s availability

    When asking a question, be sure to see if the course instructor has posted their availability in the Q&A and when you can expect an answer. 

    Follow a question and its responses

    You can prioritize questions and responses you wish to monitor in the Q&A, by using the Follow Replies option. When a learner or instructor posts a response, we’ll send you a notification.

    To stop following a question and the thread of responses, click on Following Replies.

    Edit or delete a question or comment

    If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.

    Either the learner who asked the question, or the course instructor, can delete the post.


    How to send a message to your course instructor

    Using the Q&A is typically the fastest way to find or receive answers to questions you may have about a course. If direct messaging is enabled by the instructor of the course, however, you can send them a message by following these steps.

    1. Click Overview below the course player and then See More.
    2. Scroll down. You will see the instructor's profile at the bottom. Click on the instructor's name and you will be directed to their profile page.
    3. Click Send message. 
    4. Compose a message and click Send.

    Please note:

    • Since courses are owned and managed by the instructors, Udemy Business does not have any control or information regarding their response time. 
    • The messaging feature is not available on the Udemy Business mobile app.


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  • Assignments: Apply Your Knowledge and Improve the Skills You’ve Learned

    This article explains the process of completing assignments, which are a great way to apply your knowledge and improve the skills you’ve learned. If you wish, you can also learn from fellow learners by receiving feedback on your assignments, or by sharing your thoughts on theirs. 

    Please note:

    • Currently, assignments are not supported on the mobile app. To take and complete an assignment, please complete it while accessing your course on a desktop or laptop computer.

    Table of Contents

    Completing an Assignment

    Assignments are posted in the curriculum of the course. Just like lectures, you can begin an assignment by clicking on it in the curriculum accessible from the left-hand side in the video player, or on the course dashboard in the Course Content section.

    Please note: Assignments do not need to be completed in order to complete the course. You can move forward without having a checkmark on them and you will still receive a certificate. For more information, please view our Help Center article on completing lectures and course items. 

    Once you have clicked on the assignment you will see the assignment title, and the amount of time the instructor thinks it will take for you to complete it. This will give you a quick indication of whether you have enough time to complete the assignment now, or return to it later. In addition, the assignment feature comes with a “save draft” option, so if you run out of time, you can save what you’ve entered and finish the assignment later. 

    You can begin the assignment by clicking on Start Assignment in the bottom right-hand corner of the screen.


    Once you have begun the assignment, you can proceed through each section by clicking on Next at the bottom right of the page, or on the section title at the top.


    Each assignment includes the following sections:


    In the instructions section, the instructor will outline what the assignment entails and what you will need to do to complete it. If the instructor has included any additional resources for you to refer to, they will also be included on this page.

    Once you’re ready to complete your assignment, click on Submission at the top of the page, or Next at the bottom right.


    The submission section is where you can enter your answers or add the content that the assignment requires. If at any point you want to save your assignment and return to it at a later time, click on Save Draft at the bottom left hand of the page. What you have completed thus far will be saved.

    Once your assignment is finished, you can Choose your sharing preference by selecting whether you want to share with and receive feedback from your peers.

    If you have saved your submission as a draft and haven’t submitted it yet, you can return to it at any time by clicking on Submission at the top.

    If your assignment is finished and you’re ready to submit it to the instructor, click on Submit at the bottom left of the page.
    Please note: Once your assignment has been submitted it cannot be edited.


    To advance from the submission page to the instructor’s example, click on Instructor Example at the top of the page. If you need to review the instructions again, however, then simply click on Instructions at the top left.

    Instructor Example

    On the Instructor Example page, you can review the instructor’s answers or solutions and compare them to your own.

    If you haven’t submitted your assignment, you can return to it by clicking on Submission at the top, or Add your Answer at the bottom of the page.


    Give Feedback

    Providing feedback on your peer’s work will likely improve your own understanding of the course. On this page, you can provide feedback on the assignments of up to three peers, who have chosen to share their work.

    Completing Your Assignment And Viewing Feedback

    Once you have submitted your assignment and have navigated through each section to the Give Feedback page, click on Complete Assignment at the bottom right.

    After completing the assignment, your assignment should be marked as complete with a checkmark.


    After the course instructor or other peers post feedback on your assignment (if you have opted to share it with them), you will receive a notification from Udemy. The notification will include a link to the summary page that features the feedback.

    Once feedback has been posted on your assignment, you can also review it at any time, by returning to the assignment and clicking on Go to Summary at the bottom.

    Commonly Asked Questions

    How can I tell if a course includes assignments?

    If an instructor has included assignments in the course then this will be indicated on the course landing page, in the course's information under Enroll Now.

    Do I need to complete the assignment in order to receive my certificate of completion?

    No. You do not need to complete the assignment in order to receive a certificate of completion for the course.

    Is the instructor required to post feedback on my assignment?

    No. While we encourage instructors to engage with peers when possible, they are not required to post feedback on your assignment. Just remember that you can also review the instructor’s own answers, examples or solutions for the assignment in the Instructor Example section.

    Can I redo my assignment once I’ve submitted it?

    No. Once an assignment has been submitted to the instructor it cannot be edited or redone. You can, however, go back and review what you submitted as well as the instructor’s solutions.

    Do I need to provide feedback on my peers’ assignments?

    No. You’re not required to share your assignment with your peers or provide feedback on theirs.

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  • Practice Tests: Frequently Asked Questions

    This article includes answers to frequently asked questions regarding Udemy Business’s practice test feature, which provides comprehensive, long-form simulated exams for learners to assess their knowledge of a particular subject.

    Frequently asked questions regarding practice tests

    How will I know which courses offer these exams?

    To learn how to locate and complete practice tests, please visit the applicable Help Center article below: 

    Will I be notified if I take longer than the time allotted to complete the exam?

    Yes. The practice tests include a timer, which is set to match the same amount of time that’s allowed for the official, certifying exam. If you go past the time allotted, the practice test will alert you.

    How can I review my answers?

    You can review all the answers you submitted by clicking on Review questions after you’ve completed an exam, and see which questions you got right or wrong. You can also search through them for specific subjects in the exam using the Knowledge Areas filter. By clicking on the All Questions filter you’ll be able to select the questions you would like to review (correct, incorrect, skipped, marked for review.)


    Will instructors be able to see my practice test answers and score?

    No. Only the learner can view their answers and final score.

    Will admins be able to see my practice test answers and score?

    No. Only the learner can view their answers and final score.

    What is the difference between a practice test and a practice test course?

    While a practice test is a feature available in select Udemy courses, practice test courses only include practice tests. These courses do not include other curriculum items like lectures and quizzes.

    How do I create a practice test or practice test course?

    Learn more about creating a practice test or practice test course as a custom course creator.

    Do practice test-only courses offer Certificates of Completion?

    No. Currently, courses that only include practice tests, and no other curriculum items like lectures, quizzes etc, do not offer a Certificate of Completion. 

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  • How to Use Keyboard Shortcuts

    As you continue your learning on Udemy Business, you can access keyboard shortcuts to move efficiently through your course. This article explains how to use these shortcuts in your course player.

    Please note: If you are having trouble accessing the shortcuts, please try clicking on the video and trying again. If issues persist, please view our article on troubleshooting video issues

    How to use keyboard shortcuts

    You can access your keyboard shortcuts while playing video lectures in the course player. 

    A list of keyboard shortcuts is available below. They can also be viewed by clicking on the Settings (gear) icon at the bottom right of the course player.

    • Pause/play: Space Bar
    • Speed slower: Shift and Left Arrow Keys
    • Speed faster: Shift and Right Arrow Keys
    • Fullscreen: F Key
    • Exit fullscreen: Esc Key
    • Add note: B Key
    • Go back 5 seconds: Left Arrow Key
    • Go forward 5 seconds: Right Arrow Key
    • Volume up: Up Arrow Key
    • Volume down: Down Arrow Key
    • Mute: M Key
    • Access Keyboard shortcuts: ? (Question mark) Key


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  • How to Create And Use Notes

    Using the Notes feature is an easy and quick way to mark important points of a lecture, without leaving the course player, so you can quickly return to it in the future. This article outlines how you can add notes to lectures, and access them moving forward, while taking your course on a browser.

    How to add a note to a lecture

    If you wish to take a note within a specific point of a lecture, please follow the steps below:

    1. When you come to a point in the lecture you would like to add a note, click the Notes tab below the screen. You can also use the keyboard shortcut "b" or “n” to create a note while watching video lectures.


    To add a note while watching your course in fullscreen, simply select the note icon at the bottom of your course player. 


    2. If you wish to type a longer note, type your note into the field and hit enter to save it. Your note can include up to 1,000 characters. If you wish to create a note without adding text, simply click enter or select Save note.


    3. The note will be indicated by a yellow bar. Moments, where other users have taken notes will be indicated by blue bars. The text within your note will not be visible to other users.

    How to access your notes

    You can access notes by selecting the Notes tab in your course player (as seen above). In this tab you can filter your notes by lecture, course, or recency. All notes for your course can be found within that tab. To go directly to a moment you’ve added a note to within a course, simply click on the note you wish to view, and you will be directed to that point in the lecture player.

    You can also jump directly to any point you’ve added a note in a lecture, by clicking on the corresponding, yellow bar in the course player. 

    How to edit or delete notes

    If you wish to edit the text you’ve entered for a note, please follow the steps below:

    1. Navigate to the note that you wish to change from the Notes tab in your course taking experience
    2. In the upper right hand corner of your note, select the edit icon
    3. Type the change that you wish to make and click enter


    If you need to delete a note, select the trashcan icon located on the upper right hand corner of your note.


    Although you can see at what junctures of a course other learners have created notes, only you can view the text for the notes you created.

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  • Transcripts to Reinforce and Supplement Learning

    To reinforce learning and get the most value out of a course, you can easily follow along with what instructors are saying through transcripts and subtitles. Transcripts help users find relevant content more easily by providing the ability to skim through the course text and jump to the exact section of the content they need.

    You can quickly access the transcripts feature by clicking on the Transcripts at the bottom of the course player. Transcripts will open on the right-hand panel of the screen. The current sentence will be highlighted and will then autoscroll as the instructor is speaking so that you can follow along. You can jump ahead or back to a moment in the lecture by clicking on a particular sentence.

    Please note: the transcripts feature is not currently available on the Udemy Business mobile app or the mobile site. 



    Subtitles are also available by clicking on the ‘CC’ button in the bottom right of the course player.


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