• Personalize Your Learning Experience on Udemy Business

    This article outlines the learner onboarding flow, which will help you find the best content that meets your learning needs. It also provides instructions on how to use the feature to receive personalized learning recommendations on Udemy Business.

    What is the learner onboarding flow?

    The learner onboarding flow consists of questions designed to personalize your learning experience on Udemy Business. After you complete the questionnaire, you will receive course recommendations based on your role and interests.

    How to access the learner onboarding flow

    For new learners, you can access the flow when you create your account on Udemy Business. For existing learners, you can access the flow by selecting Add occupation and interests on the home page.

    Follow the prompts to answer questions about your field, skills, and professional goals. To complete the questions at a later time, click Save and Exit at the top.

    Once you have finished answering the questions, click Start Learning

    How to edit the learner onboarding flow

    To update your professional background or goals, click the Edit occupation and interests button on the home page. Then, follow the prompts to update your information.

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  • Getting Help

    This article outlines how you can access the Udemy Business Help Center or contact our support team if you need assistance. In addition, it includes answers to several, frequently asked questions we receive regarding our Help Center and Udemy Business.

    Table of Contents

    How can I get help if I have questions or need assistance?

    For support and/or product-related questions, we have extensive articles in our Help Center, which include answers to frequently asked questions or provide troubleshooting steps to help resolve issues. 

    To access the Udemy Business Help Center, log in to your Udemy Business account, click your user menu in the upper right-hand corner, and select Help.

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    If you still have questions after reviewing our Help Center resources, or an issue that you cannot solve, please contact Udemy Business Support and a member of our team will respond within 24 hours.

    Who has access to the Udemy Business Help Center?

    All Udemy Business users, admins, and group admins have access.

    How do I report a technical issue?

    If you encounter a technical issue and are unable to solve it via our troubleshooting articles, please contact Udemy Business Support.

    If you email your Customer Success Manager regarding a technical issue, they will forward your request to our support team to create a case.

    How do I suggest a course be added to the Udemy Business collection?

    Learn more about how to suggest a course. 

    I have a good idea for a product enhancement; how do I let you know?

    If you have a feature request that you think would make our product better, please fill out this form in our Help Center.

    Please note that while we review all feature requests to see how they align with our product vision and the needs of our customer base, we cannot guarantee any feature request will be added to our platform.

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