Getting Help

  • Self-service Support for Udemy Business

    As a means to provide effective and expedient support for current and prospective customers, the Udemy Business platform supports various self-service actions that can be performed within an organization’s account.

    The table below outlines which key functions for Udemy Business accounts can be done via self-service.

    Getting additional information or help

    For support or product-related questions we have extensive articles in our Help Center, which include answers to frequently asked questions or provide troubleshooting steps to help resolve issues. You can also contact Udemy Business Support by submitting a ticket via our Help Center. Learn how to request support.

    Self-service options for Udemy Business accounts

    Category Help Center Resources Plan (Team Plan, Enterprise Plan, both) Admin only?
    Admins: Getting started      
    API Integration Article Enterprise Yes
    Auto-enrollment of courses via LMS Article Enterprise Yes
    Configure and customize your account settings Article Both Yes
    How to find your API credentials in Udemy Business Article Enterprise Yes
    LMS and LXP partner integrations Article Enterprise Yes
    Testing your LMS with Udemy Business Article Enterprise Yes
    Updating payment method for Team Plan account Article Team Yes
    Admins: Managing courses      
    Assigning courses in Udemy Business Article Enterprise Yes
    Finding and suggesting courses Article Both  
    Formatting files for CSV imports Article Enterprise Yes
    Unassigning courses Article Enterprise Yes
    Admins: Managing Users      
    Adding users to a group Article Enterprise Yes
    Assigning external ID to learners Article Enterprise Yes
    Assigning lmsUserID to learners Article Enterprise  
    Creating sections for groups Article Enterprise Yes
    Creating user groups Article Enterprise Yes
    Deleting or anonymizing user PII Article Both  
    Inviting users Article Enterprise Yes
    Managing roles and permissions Article Both Yes
    Managing users via CSV import Article Both  
    Removing users from a group Article Enterprise Yes
    Admins: Reporting and insights (accessing and reviewing account dashboards and reports) Various    
    Exporting data reports 

    Article     		Enterprise Yes
    Admins: Single Sign-On (SSO)*      
    Automating user and group management with SCIM Article Enterprise Yes
    Configure custom SSO connection Article Enterprise Yes
    Configure SCIM provisioning with Azure AD Article Enterprise Yes
    Configure SCIM provisioning with OneLogin Article Enterprise Yes
    Configure SCIM provisioning with Okta Article Enterprise Yes
    Configure SCIM provisioning with Udemy's SCIM API Article Enterprise Yes
    Configure SSO with ADFS Article Enterprise Yes
    Configure SSO in Azure AD Article Enterprise Yes
    Configure SSO in OneLogin Article Enterprise Yes
    Configure SSO in Okta Help Center article Enterprise Yes
    Configure SSO with Google Workspace Article Enterprise Yes
    Replacing your SAML signing certificate for SSO configured accounts Article Enterprise Yes
    Using approved email domains to give users self-serve access to Udemy Business Article Enterprise Yes
    Admins: Supporting users      
    Customizing sign up error messages Article Both Yes
    Learning management system integration: xAPI Statements Article Enterprise Yes
    Slack integration Article Enterprise Yes
    Course creators: Building custom courses (creating and uploading custom course content for your account) Various     
    Creating custom courses Article    
    Learners: Account/profile      
    Reset password Article Both  
    Learners: Certificates of completion      
    How to change the language or name of your certificate of completion Article Both  
    How to download your certificate of completion

    Article (browser instructions)

     

    Article (mobile app instructions)

    		 Both  
    Learners: Course settings      
    Archiving or unenrolling from a course Article    
    Learners: Course collection      
    How to report PDUs Article Both  
    Learners: Learning paths      
    Adding multiple editors in learning paths Article Both  
    Adding portions of courses into learning paths Article Both  
    Editing and deleting learning paths Article Both  
    Making learning paths public or private Article Both  
    Resources in learning paths Article Both  
    Unassigning learning paths Article Both  

     

    *depending on the account’s settings and the situation, Udemy Support may need to assist

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  • Getting Help

    For support and/or product-related questions, we have helpful articles in our Help Center for frequently asked questions.

    Read article

  • Webinar: New Admin Training

    Welcome to Udemy Business! To help you get started with your new Udemy Business account, we offer live and recorded webinars via Zoom in multiple languages and time zones to get you and your team off to a successful start.

    Join us for an interactive webinar and walk away with:

    • A blueprint for launching Udemy Business at your company
    • Strategies for developing a culture of learning at your organization
    • Specific tactics for driving ongoing adoption of Udemy Business
    • A deep understanding of the Admin capabilities of the platform
    • Product knowledge to support your team

    To register for an upcoming webinar, click on one of the links below.

    English

    French

    German

    Spanish

    Please invite everyone in your organization who will be an admin of your Udemy Business account. 

    Recorded webinars

    If you would like immediate access to this training, you can view recordings in these languages. 

    Have questions?

    If you have any questions, please click on the Contact Us icon. 

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  • Udemy Business Pro: New Admin Training

    Welcome to Udemy Business Pro! Check out this admin training video to get you and your team off to a successful start on Udemy Pro.

    This video will provide you with:

    • An understanding of how Udemy Pro will enable your employees to build in-demand skills and prepare your workforce for "what comes next"
    • A live demonstration of paths, labs, assessments, and workspaces
    • Best practices to drive success with Udemy Pro

    Watch the training (English)

    Please forward the link to other admins in your organization who will be using Udemy Pro.

    If you have any questions, please click on the Contact Us icon or reach out to your Customer Success partner.

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