Getting Help

To set you up for success on Udemy Business, you can enroll in the official Udemy Business: Onboarding Course for Admins. This article offers a course overview and instructions on how to access it through the platform.

About the course

This official course teaches you how to set your organization up for success and help your learners and leaders upskill effectively. 

You'll be guided through the initial settings and uncover best practices for creating a culture of learning. You'll also find links to numerous resources, including launch toolkits, checklists, and support articles.

Here’s what you’ll learn in the course: 

• Learn about the role you play as an admin in launching Udemy Business
• Set up your Udemy Business account, inviting employees to join the platform
• Familiarize yourself with the admin tools in Udemy Business
• Develop your learning strategy using Learning & Development best practices
• Practice assigning courses and building learning paths
• Analyze dashboards and compare reports to ensure your learning tactics are effective

How to access the course 

You can access the course by searching for the course using its English name “Udemy Business: Onboarding Course for Admins” in your Udemy Business account.

Subtitles for the course are also available in many languages. Learn how to access course subtitles. 

We recommend accessing the course directly from your Udemy Business domain so that you can save it for future reference and refer back to it as needed.

As a means to provide effective and expedient support for current and prospective customers, the Udemy Business platform supports various self-service actions that can be performed within an organization’s account.

The table below outlines which key functions for Udemy Business accounts can be done via self-service.

Getting additional information or help

For support or product-related questions we have extensive articles in our Help Center, which include answers to frequently asked questions or provide troubleshooting steps to help resolve issues. You can also contact Udemy Business Support by submitting a ticket via our Help Center. Learn how to request support.

Self-service options for Udemy Business accounts

*depending on the account’s settings and the situation, Udemy Support may need to assist

For support and/or product-related questions, we have helpful articles in our Help Center for frequently asked questions.

• Review how you can access the Udemy Business Help Center or contact our support team if you need assistance.

Welcome to Udemy Business! To help you get started with your new Udemy Business account, we offer live and recorded webinars via Zoom in multiple languages and time zones to get you and your team off to a successful start.

Join us for an interactive webinar and walk away with:

• A blueprint for launching Udemy Business at your company
• Strategies for developing a culture of learning at your organization
• Specific tactics for driving ongoing adoption of Udemy Business
• A deep understanding of the Admin capabilities of the platform
• Product knowledge to support your team

To register for an upcoming webinar, click on one of the links below.

English

• Asia-Pacific
• Europe, Middle East, Africa
• North America

French

• Dublin - Greenwich Mean Time (GMT) (French)

German

• Dublin - Greenwich Mean Time (GMT) (German)

Spanish

• Mexico City - Central Time (Spanish)

Please invite everyone in your organization who will be an admin of your Udemy Business account. 

Recorded webinars

If you would like immediate access to this training, you can view recordings in these languages. 

• English
• French
• German
• Portuguese
• Spanish

Have questions?

If you have any questions, please click on the Contact Us icon. 

Welcome to Udemy Business Pro! Check out this admin training video to get you and your team off to a successful start on Udemy Pro.

This video will provide you with:

• An understanding of how Udemy Pro will enable your employees to build in-demand skills and prepare your workforce for "what comes next"
• A live demonstration of paths, labs, assessments, and workspaces
• Best practices to drive success with Udemy Pro

Watch the training (English)

Please forward the link to other admins in your organization who will be using Udemy Pro.

If you have any questions, please click on the Contact Us icon or reach out to your Customer Success partner.