• How to Schedule a Learning Calendar Event

    Learning events help you set time aside on your calendar to learn when it’s most convenient for you - whether it’s for a specific course, or in general. This article outlines how you can schedule learning events while accessing Udemy Business on a browser.

    How to schedule a learning event for your courses

    To schedule a learning event notification or email, while accessing your Udemy Business account on a browser, simply follow the steps below.

    1. Click on My Learning at the top of the page and then select the Learning tools tab. 

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    2. Next, click on Schedule learning time to create your event. You will be able to associate the event with a particular course or none, and set a specific frequency, duration, and time. 

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    You can also select what type of notification you want to receive (notification or an email if you’re using Google calendar), as well as an end date for the event if you prefer. 

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    3. Finally, you will be asked to save your event to your Google (please see below), Apple or Outlook calendar. 

    Importing an event to your Google Calendar

    Via your web browser, you can add your learning event to your Google Calendar by downloading the .ics file and importing it into your calendar. Review instructions on how to import events into your Google Calendar.

    How to view, edit or cancel an event

    Once your events have been created, you will be able to view them on the Learning tools page. If you wish to edit, cancel or add your event with your calendar again, click on the three dots on the top right corner of each reminder and make the applicable selection.

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    How to schedule learning events for labs

    You can also schedule learning events for any labs you’re taking. Please note that labs are only available to Enterprise customers that have Udemy Business Pro.

    To schedule a learning event for a lab, follow the steps below:

    1. Navigate to the applicable lab by clicking on the Labs tab on your Udemy Business account’s home page.

    2. On the lab’s home page, click Schedule learning or Schedule learning time. 

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    schedule_learning_time_labs.png

    3. Follow the instructions in the schedule a learning event section above to create and add the learning event to your calendar. If you need to edit the learning reminder, navigate to the Learning tools page and use the menu as shown above.

    How to schedule learning reminders on the Udemy mobile app

    Learn how to schedule learning reminders while using the Udemy Business mobile app.

     

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  • Accessibility Statement

    This statement was last updated on August 12, 2022.

    At Udemy Business, we believe that all learners should have access to high-quality content to help achieve whatever comes next.

    To deliver on this commitment, we are making continuous product investments to ensure a high standard of accessibility and compliance with industry best practices throughout the product experience.

    Our product design team has constructed a new design system, a catalog of user interface and experience components, that is used throughout the Udemy Business learner experience. Accessibility is one of the founding principles of this new framework. The Udemy platform also includes many of the specifications contained in the Web Content Accessibility Guidelines (WCAG) 2.0 standard:

    • Our videos contain controls such as independent volume control, headings and other stylized content that are rendered as text instead of images.
    • We also have navigation tools like menu bars that are consistent across the site and multiple methods (including a search bar) to navigate to the desired page.
    • Our form fields and headings are appropriately labeled for visually-impaired students and others using screen-reading technology.
    • Our designers and engineers have worked in conjunction with the Center for Accessible Technology (C4AT), an accessibility consulting firm, to handle different complex user experiences to make them properly accessible to all. In particular, we are working with C4AT to ensure a functional, reader experience for different parts of the app.
    • We run automated accessibility checks on updates to our code, to block changes where accessibility issues have been identified.
    • All non-language learning courses have subtitles to ensure the content is accessible for those that are deaf or hard of hearing. We support the following subtitles: 
      • English
      • French
      • Italian
      • Portuguese
      • Spanish

    Udemy Business is committed to helping our business and government partners meet their accessibility commitments to their employees but also to achieve our ethical obligations as a socially conscious company. To deliver on this commitment, we are working with C4AT to make our web and mobile experiences as user-friendly as possible to learners with a variety of different access needs. We are also developing documentation of our products using the international version of the standard Voluntary Product Accessibility Template (VPAT), which addresses compliance under WCAG 2.0 and 2.1, the revised Section 508 standards, and EN 301 549.

    If you have any other questions about Udemy Business’ compliance with accessibility standards, please contact our support team. We also encourage customers to use our in-app support mechanism to submit suggestions on ways that we can further improve our product’s ease-of-use for all.

    Udemy Business will continue to invest, develop, and strive to make learning available to all.

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  • Finding and Viewing Courses With Subtitles

    If you’re looking for courses that feature subtitles, this article outlines how you can locate subtitles, the different subtitle types, and how you can activate subtitles while taking your course. Most course subtitles are available in the course's spoken language, but some courses also offer subtitles in multiple languages.

    Languages available for subtitles

    To support our global learners, we’ve made investments in both our product and content collection, by adding localized subtitles to many Udemy Business courses. Udemy Business offers auto-generated subtitles in Arabic, Dutch, French, German, Indonesian, Japanese, Polish, Portuguese, Simplified Chinese, Spanish, Thai, Traditional Chinese, Turkish, and Vietnamese for non-language learning courses that are instructed in English.

    How are the auto-generated subtitles created?

    The auto-generated subtitles are created using speech recognition technology. If a course has received auto-generated subtitles, then “auto-generated” and the language of the subtitles will appear beside the closed captions icon. If the instructor has uploaded subtitles to their course, this will also be indicated on the course landing page, along with the language of the subtitles.

    subtitles_options_course_landing_page.png

    Please note: proprietary courses that are created by organizations within the Udemy Business platform will not receive auto-generated subtitles. Organizations are free, however, to add subtitles in any language to their proprietary courses.

    Searching for courses with subtitles

    To find courses that have subtitles, please follow the steps below.

    1. Enter a course topic in the Search for Courses tool at the top of your organization’s Udemy Business account
    2. Click the Filter icon and then select the applicable Subtitles to filter the search results (please note: in order for the subtitles filter to appear, some of the courses in the initial search results must include subtitles)
    3. Courses with subtitles available will appear

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    Requesting subtitles for a course

    As noted above, Udemy Business will provide English, auto-generated subtitles for all English courses  (your proprietary courses that are created within the Udemy Business platform will not receive auto-generated subtitles). If an English course you’re viewing doesn’t have any subtitles, and you would like English subtitles included in the course, please contact Udemy Business Support to check on the status of the auto-generated subtitles.

    If you are deaf or hard of hearing, and require subtitles to take the course, please contact Udemy Business Support. We will do our best to accommodate you.

    Turning subtitles on or off

    If subtitles are available for a lecture, a closed captions icon will appear at the bottom right of the course player. Move your cursor to the icon and select the language of the subtitles you would like to see. To turn subtitles off, select the Off option.

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    You can also adjust the font size of the subtitles, and the background opacity for them, by clicking on Caption Settings. Then click on Font Size or Background Opacity to make the adjustments you wish to see. The option to have the subtitles appear under the course video can also be accessed in the caption settings.

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    We're always working to improve the quality of subtitles on Udemy. If you have any questions or concerns regarding the subtitles, please contact Udemy Business Support.

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  • How do I Archive or Unenroll From a Course?

    You can remove a course from your My learning page by moving it to the Archive section, or, if you're not interested in completing the course, you can unenroll from it. The steps below will show you how.

    Archiving a Course

    Archiving a course removes it from the My learning page, but you will still be able to access the class in the archived section. In other words, you will not be unenrolled from a course if you archive it.

    Archive from the course player.

    1. Click on the ellipses at the top right-hand of the course player
    2. Click Archive this course

    The archived course will appear under the Archived section of My learning.

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    Archive from My Learning

    You can also quickly archive courses from the My learning page.

    1. Click on the vertical ellipses on the course card
    2. Click Archive

    The archived course will appear under the Archived section of My learning.

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    If you decide to unarchive a course and want to return it to My learning, you can access the unarchive option, by following the same steps outlined above.

    Note: Archiving a course will not automatically unsubscribe you from instructor emails about the course. If you'd like to opt-out of these emails, please manually adjust your course email settings.

    Unenroll From a Course

    If you do not want to complete a course, and are certain you will not need to access the course moving forward, you can unenroll from it. If you unenroll from a course, you will no longer receive any email notifications for it.

    Please note: unenrolling from a course will delete your record of any minutes consumed in that course, and your account admins will not be able to view this data. As a result, we strongly suggest archiving courses instead.

    To unenroll from a course:

    1. Click on the ellipses at the top right-hand of the course player
    2. Click Unenroll from course
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  • Leaving and Editing a Course Review

    Rating your experience in a course is an easy way to give instructors feedback on how to improve and to help other users select the right course. You can leave a review at any time after starting the course. After leaving a review, you will always have the ability to edit or delete it.

    How to Leave a Review

    There are three places you can go to leave a review:

    1. From the course cards on your My learning page.
    2. In the course player by clicking on Leave a rating.
    3. With the in-course prompt: while viewing the course you will be prompted to leave a review three times (beginning, middle, and end). If you do not wish to leave a review when you’re prompted, you can click on Ask Me Later.

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    What to Include in Your Review

    Whether you decide to leave a review after you’ve been prompted, or you initiate the review yourself, the process is the same.

    1. After clicking on Leave a rating, select how many stars you wish to leave in the rating (half-stars are supported for ratings above 1 star).
    2. Leave a detailed review explaining your experiences
    3. Provide additional feedback by answering the questions regarding the course’s attributes
    4. Click Publish

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    Edit or Delete a Review

    You can change your course review at any time from the course player.

    1. Click the ellipses at the top right-hand corner of the page.
    2. Next, click Edit your rating.
    3. Make the desired changes.
    4. Click Save and Exit to finalize your edits.

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    Your review will be visible to users who are unenrolled in the course. If you would like to see your review, as it appears to new users, log out of your account and search for the course in the marketplace.

    Tips for Writing a Good Review

    Here are a few things you should keep in mind when writing a review for a course:

    Tell us why. In addition to leaving a star rating, please share your thoughts.  Your opinion about the course is valuable to other learners, but when only a star rating is left, it’s difficult for other users to understand why you left the rating that you did.   

    Be specific. Specificity helps other learners determine if the course is right for them.  Are there any areas of improvement?  Did the course meet your expectations? What are your favorite parts of the course so far?   

    And Be Honest!  Reviews are one of the most important features that people consider before enrolling in a course.  However, reviews are only valuable if you’re honest about how you feel about the course.  As long as you share your sentiment in a respectful manner, your feedback is valuable and helpful to our learning marketplace.

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