• How to Check if You Have a Udemy Business Account

    If you're unsure about whether your company has provided you with a Udemy Business account, please click here and enter your business email for verification.

    You’ll receive an email from our system with verification links to all Udemy Business accounts that the email is associated to, if any. The email will be sent from no-reply@e.udemymail.com with the subject line ‘Log in to Udemy Business’.

    If you are having any trouble, please click here to contact our team so we can assist.

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  • How do I Join or Sign in to my Udemy Business Account?

    This article will guide you through joining and signing in to your Udemy Business account for the first time. 

    You may receive instructions from your account administrator on how to join and sign in to your Udemy Business account. Please note that access to your Udemy Business account can only be granted by the account’s administrator(s).

    Important: if you currently have a Udemy.com account using your company email address, we recommend updating your Udemy.com account to a personal email address (i.e., gmail.com, hotmail.com), prior to joining a Udemy Business account.

    Accepting an invitation to join Udemy Business

    You will receive an email invitation with instructions on how to log in to your company’s Udemy Business account. There will be a specific, custom URL (i.e., {yourcompany}.udemy.com) for your organization that you’ll use to get access to your account.

    1. Once you open the email, click the ‘Start Learning’ button. 
    2. You will be prompted to verify your account via a verification email with a link that expires in one hour. Once you’ve activated your account through a verification email, you will be able to follow the prompts to set up your account. We recommend doing so from an Incognito or private browsing window to avoid any issues from your browser’s stored cache or extensions.

    Please note that if you are granted access to your company's account via invitation, your browser needs to be configured to send the HTTP Referer header.

    Invitations and licenses

    Licenses are available on a first-come first-served basis. This means that although you may have received an invitation, you will need to sign up for your account in order to claim your license.

    Invitations do not consume a license until the user has signed up for their account. If a license is no longer available by the time the user tries to sign up, the user will land on an error message page. On the error message page they will be asked to contact the administrator who invited them for further assistance.

    all_licenses_have_been_allocated.png

    Remember to check your spam or junk folder

    If you are having trouble locating the invitation email in your inbox, be sure to check your spam or junk folder. The invitation is sent from no-reply@e.udemymail.com with the subject line “You’re invited to start learning on {yourcompany}.udemy.com.”

    Signing in with single sign-on (SSO)

    If your company has enabled single sign-on (SSO) you can access your Udemy Business account via your SSO provider (e.g. Okta, OneLogin, etc) or the custom URL (i.e., {yourcompany}.udemy.com) for the account. If you run into any errors when authenticating via SSO, please check with your organization’s IT department to ensure they have provisioned you access to Udemy Business.

    Additional assistance

    If you continue having any difficulties joining or signing in to your Udemy Business account, please contact our support team.

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  • Reset Password

    This article explains how to reset your Udemy Business account password.

    Please note: 

    • If you access your Udemy Business account via Single Sign-On (SSO), e.g. Okta, OneLogin, etc., please reach out to your company’s IT department with questions regarding your SSO credentials (username and password).
    • If your organization has enabled Optional SSO, you are able to access your account using either your SSO credentials or your Udemy Business credentials (email and password). To generate non-SSO credentials, follow the reset password instructions detailed below. Important: generating or resetting your Udemy Business password does not affect your SSO credentials
    • Leadership Academy learners: Review how to reset your password for your Leadership Academy account.

    How to request your Udemy Business account password

    If you don’t use Single Sign On, you can request a password reset email from the login page of your company’s specific account UR, by following the steps below.

    1. Go to your company's Udemy Business domain page (i.e. companyname.udemy.com) and enter your email address

    log_in_page_for_udemy_business.png

    2. Click Continue

    3. Next, click Forgot your password?

    forgot_your_password_option.png

    4. Enter your email address, click Reset Password and click I’m not a robot. Click Reset Password again.

    reset_password_confirm_not_a_robot.png

    You should soon receive an email allowing you to reset your password. Please make sure to check your spam and trash folder if you can't find the email.

    If you haven’t received your password within 30 minutes, please contact Udemy Business Support.

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  • Update Profile

    Every Udemy Business account includes a profile page. This article outlines how learners can create and edit their Udemy Business profile.

    Please note: Depending on your organization, some features may be limited. Please contact your organization for more information.

    How to Access Your Profile

    1. After logging in to your account, move your cursor to your profile avatar at the top right, and click on your name. 

    2. Click on the respective fields you want to change and type the updated information. Then, click Save at the bottom of the page.

    How to Upload Your Profile Picture

    Click Profile Picture to upload (or edit) your profile picture. Then choose an image from your computer to upload. Once it’s uploaded, you can crop it, if necessary, and then click Save.

    Editing Your Privacy Settings

    You can access and update your privacy settings under the Privacy settings tab.

    Please note: Only those in your organization can view a learner’s public profile. 

    To make your profile or enrolled courses private, click on the checkmark beside each option and click Save.

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  • Why Was The Email Address Changed For my Udemy Business Account?

    This article outlines why learners may be notified that the email address for your Udemy Business account has been changed, without initiating the change yourself. 

    Why was the email address changed for your Udemy Business account?

    If you are a Udemy Business learner, please note that your organization’s administrators can update your email address by requesting a change via our support team. If your organization uses Single Sign-On (SSO) or SCIM (System for Cross Domain Management), then these changes can be made through your organization’s identity provider (IdP).

    If the email address associated with your Udemy Business account has been changed on your user profile, and you believe this is an error, please contact your account administrator to verify the change was requested or completed by your organization. 

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  • Unsubscribe From Udemy or Instructor Notifications

    If you no longer wish to receive certain notifications from Udemy Business or course instructors, this article explains how to unsubscribe by changing your notification settings.

    How to unsubscribe from all email notifications

    You can edit the notification settings for your account by following the steps below:

    1. After logging in to your Udemy Business account, move your cursor to your profile at the top right of the page. Then, click Account Settings.
      account_drop_down_menu.png
    2. Click Notifications on the left side of the page.
      account_settings_notifications.png
    3. Uncheck the boxes to unsubscribe from any notifications you no longer wish to receive.
    4. Click Save.

    notifications_disabled_save.png

    How to opt out of specific course notifications

    Many instructors send announcements regarding new lectures and other information relevant to the course. If you do not want to receive these messages from a specific course, you can follow the steps below.

    1. Once you have accessed the course player, click on the ellipses at the top right of the screen.

    course_player_ellipses_ub.png

    2. Uncheck the box next to New announcement emails

    new_announcement_emails.png

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  • Can I Merge my Udemy.com and Udemy Business Accounts?

    No. Since your Udemy Business account and your personal Udemy marketplace account are treated separately, they cannot be merged. 

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