Account & Profile Settings - Leadership Academy

This article describes how to change your password for the Udemy Business Leadership Academy platform at any time.

• Non-cohort learning: Review how to reset your account’s password.

1. Hover over the Account Menu at the top right of the page and click Edit Profile. 

2. Click on the Settings tab at the top of the page.

3. Change your password by completing the fields in the Change Password section. Please note the password requirements.

4. Click Change Password to save your changes.

This article describes how to log in and create your password the first time you log into your Udemy Business Leadership Academy account.

There are several ways to create your password depending on the path you take to get to the platform, outlined below.

Password creation via new account welcome email

When an account is first created for a learner by an admin, the platform sends an automated welcome email to the email address associated with the account (note: sometimes it goes to spam or junk folders). In the email is a button that, when clicked, allows you to create a password and log in for the first time.

Simply enter the email address associated with the account and set up your password, then log in.

Password creation via a link in a platform email

If you are accessing the platform for the first time via a link in any system-generated email, such as a course launch letter or a course daily notification email, you will automatically be prompted to set up a password using the same process as the new account welcome email.

Password creation via typing your organization’s domain into your browser

If you are accessing the platform for the first time after typing your organization’s domain into your browser (i.e. www.yourorganization.corpu.com), you will need to reset your password.

Logging in via single sign on (SSO)

If your company has enabled single sign on (SSO) you can access your account via your SSO provider (e.g. Okta, OneLogin, etc) or the custom URL (i.e. yourcompany.corpu.com) for the account. If you run into any errors when authenticating via SSO, please check with your organization’s IT department to ensure they have provisioned you access to the platform.

Additional assistance

If you continue having any difficulties joining or signing in to your account, please contact support and provide the following information:

• First and last name
• Email address associated with your account
• Organization/Company name
• Detailed description of your issue
• Screenshot(s) where applicable
• Course or area of the platform you are trying to access

This article includes instructions to see what email address is registered to your Leadership Academy account, or if you have more than one account. The troubleshooting steps below may be helpful if you’re encountering login issues, or if you’re having trouble finding courses you believe you are enrolled in.

How to confirm the email address associated with your account

If you’re logged into your account

• If you are logged into your account, you can check to see what email address is associated with your account by navigating to the Edit Profile page. 

• If you believe you are enrolled in a course that is currently running but can’t find it listed when navigating to your Courses, this could indicate an error was made when your email address was added to the course roster. Learn more about how to find your missing course.

If you’re not logged into your account

• If you have multiple email addresses, can’t remember which one is associated with your account, and therefore can’t log in, try resetting your account password by entering each of the email addresses you use on the login page. Be sure to check your junk/spam mail folder for your password reset email.
• If you only have one account and are not sure if it was created correctly, check your email, including spam and junk folders, for a welcome email from our platform. You can also try resetting your password on the login page to see if the password reset email is sent. If not, you do not have an account using that email address.

Have you discovered you have more than one account?

If you determine that you have more than one account and would like to remove all accounts except your primary account, ask your learning leader to deactivate the additional account(s). 

If your email address has changed (e.g. due to a name change) and an additional account was already made using your new email address, ask your learning leader to change the email address on the new account from your updated/correct email address to something else, then deactivate that account. Then, change the email address in your original account to your updated/correct email address, which will be available after following the previous step. Now your course history will stay with the original account and the email address will be updated correctly. 

• Review common login issues.
• Review common reasons a course isn’t showing up in your Courses.

This article describes how to change your email in the platform at any time.

1. Hover over the Account Menu at the top right of the page and click on Edit Profile. 

2. Change your email address by entering the new email address in the Email field in the Profile section. 

• • • Note: There cannot already be an account associated with the new email address you are attempting to use. If you are attempting to change your email address in your original account due to having multiple accounts, you must first ask your organization’s learning leader to change the email address in the incorrect account to something else and then deactivate that account. Then, once the email address you’d like to use is available for use in the platform, you can enter it in the Email field.

3. Click Save at the bottom of the page to save your changes.

• Review common login issues.
• Review common reasons a course isn't showing up in your Courses.
• Learn how to check your account’s email address and if you have multiple accounts. 

This article describes how to change your notification preferences for offers and announcements, daily course progress notifications, and community digest notifications.

1. Hover over the Account Menu at the top right of the page and click on Edit Profile. 

2. Click on the Notifications tab at the top of the page.

3. Under Offers and Announcements, you can choose to opt into newsletters and commercial offers as well as product updates and announcements from our company by clicking the checkbox(es) so the box is filled in blue with a check mark. 

4. Under My Daily Course Progress Notifications, you can choose to receive a daily automated notification or turn off notifications. The daily automated notification is sent any day there are scheduled course activities at a time based on your selected time zone.

5. Under My Community Digest Notifications, you can choose to receive either a daily or weekly community notification or turn off notifications. The community digest email is sent when resources are added to a Community of Practice. The email is sent the day or week after a resource is added, based on your listed preference and your selected time zone.

Please note: If you are a manager and wish to update your My Team notification preferences, please view our article about the My Team feature.