• Why Was The Email Address Changed For my Udemy Business Account?

    This article outlines why learners may be notified that the email address for your Udemy Business account has been changed, without initiating the change yourself. 

    Why was the email address changed for your Udemy Business account?

    If you are a Udemy Business learner, please note that your organization’s administrators can update your email address by requesting a change via our support team. If your organization uses Single Sign-On (SSO) or SCIM (System for Cross Domain Management), then these changes can be made through your organization’s identity provider (IdP).

    If the email address associated with your Udemy Business account has been changed on your user profile, and you believe this is an error, please contact your account administrator to verify the change was requested or completed by your organization. 

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  • How to Check if You Have a Udemy Business Account

    If you're unsure about whether your company has provided you with a Udemy Business account, please click here and enter your business email for verification.

    You’ll receive an email from our system with verification links to all Udemy Business accounts that the email is associated to, if any. The email will be sent from no-reply@e.udemymail.com with the subject line ‘Log in to Udemy Business’.

    If you are having any trouble, please click here to contact our team so we can assist.

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  • Update Profile

    To edit your profile, including adding your profile's image, move your cursor to your profile avatar at the top right, and click on your name. 

    profile_avatar_udemy_business.png

    You can edit your profile page, photo, and other account settings on the Profile & settings page.

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  • Reset Password

    This article explains how to reset your Udemy Business account password.

    Please note: 

    • If you access your Udemy Business account via Single Sign-On (SSO), e.g. Okta, OneLogin, etc., please reach out to your company’s IT department with questions regarding your SSO credentials (username and password).
    • If your organization has enabled Optional SSO, you are able to access your account using either your SSO credentials or your Udemy Business credentials (email and password). To generate non-SSO credentials, follow the reset password instructions detailed below. Important: generating or resetting your Udemy Business password does not affect your SSO credentials

    How to request your Udemy Business account password

    If you don’t use Single Sign On, you can request a password reset email from the login page of your company’s specific account UR, by following the steps below.

    1. Go to your company's Udemy Business domain page (i.e. companyname.udemy.com) and enter your email address

    log_in_page_for_udemy_business.png

    2. Click Continue

    3. Next, click Forgot your password?

    forgot_your_password_option.png

    4. Enter your email address, click Reset Password and click I’m not a robot. Click Reset Password again.

    reset_password_confirm_not_a_robot.png

    You should soon receive an email allowing you to reset your password. Please make sure to check your spam and trash folder if you can't find the email.

    If you haven’t received your password within 30 minutes, please contact Udemy Business Support.

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  • Can I Merge my Udemy.com and Udemy Business Accounts?

    No. Since your Udemy Business account and your personal Udemy marketplace account are treated separately, they cannot be merged. 

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  • How do I Join or Sign in to my Udemy Business Account?

    This article will guide you through joining and signing in to your Udemy Business account for the first time. 

    You may receive instructions from your account administrator on how to join and sign in to your Udemy Business account. Please note that access to your Udemy Business account can only be granted by the account’s administrator(s).

    Important: if you currently have a Udemy.com account using your company email address, please update your Udemy.com account to a personal email address (i.e., gmail.com, hotmail.com), prior to joining a Udemy Business account.

    Accepting an invitation to join Udemy Business

    You will receive an email invitation with instructions on how to log in to your company’s Udemy Business account. There will be a specific, custom URL (i.e., {yourcompany}.udemy.com) for your organization that you’ll use to get access to your account.

    1. Once you open the email, click the ‘Start Learning’ button. 
    2. You will be prompted to verify your account via a verification email with a link that expires in one hour. Once you’ve activated your account through a verification email, you will be able to follow the prompts to set up your account. We recommend doing so from an Incognito or private browsing window to avoid any issues from your browser’s stored cache or extensions.

    Please note that if you are granted access to your company's account via invitation, your browser needs to be configured to send the HTTP Referer header.

    Remember to check your spam or junk folder

    If you are having trouble locating the invitation email in your inbox, be sure to check your spam or junk folder. The invitation is sent from no-reply@e.udemymail.com with the subject line “You’re invited to start learning on {yourcompany}.udemy.com.”

    Signing in with single sign-on (SSO)

    If your company has enabled single sign-on (SSO) you can access your Udemy Business account via your SSO provider (e.g. Okta, OneLogin, etc) or the custom URL (i.e., {yourcompany}.udemy.com) for the account. If you run into any errors when authenticating via SSO, please check with your organization’s IT department to ensure they have provisioned you access to Udemy Business.

    Additional assistance

    If you continue having any difficulties joining or signing in to your Udemy Business account, please contact our support team.

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