• What is Udemy Business?

    Udemy Business is a next-gen learning solution that transforms the workplace learning experience through a consumer-first on-demand learning solution. Built for businesses striving to be at the forefront of innovation, Udemy Business offers fresh, relevant learning anytime, anywhere. The collection features thousands of high-quality courses, taught by real-world experts, which cover a wide range of topics from development and IT to design, leadership and stress management. In addition to its curated content collection, organizations can also securely host and distribute their own proprietary content.

    To read more about many of the companies that leverage Udemy Business for their learning needs, please click here.

    Read article
  • Udemy Business Help Center: FAQ

    This article includes answers to several, frequently asked questions we receive regarding the Udemy Business Help Center.

    How do I access the Udemy Business Help Center?

    Login to your Udemy Business account, click your user menu in the upper right-hand corner and select Help.

    help_option_in_dropdown_menu.png

    Who has access to the Udemy Business Help Center?

    All Udemy Business users and admins have access.

    How do I report a technical issue?

    If you encounter a technical issue, please contact our Support Team.

    If you email your Customer Success Manager regarding a technical issue, they will forward your request to our Support team to create a case.

    How do I suggest a course be added to the Udemy Business collection?

    Learn more about how to suggest a course. 

    I have a good idea for a product enhancement; how do I let you know?

    If you have a feature request that you think would make our product better, please fill out this form in our Help Center.

    Please note that while we review all feature requests to see how they align with our product vision and the needs of our customer base, we cannot guarantee any feature request will be added to our platform.

    Read article
  • System Requirements

    You can access Udemy Business from various devices and platforms, on both PC and Mac desktops / laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below.

    Minimum System Requirements

    PC Specific Requirements
    • Platform: Windows 8.1 or higher with the latest updates installed
    • RAM: 4GB or more
    • Video: Graphics output capability
    • Sound: Sound output capability

    Mac Specific Requirements

    • Platform: Mac OS X 10.12 or higher with the latest updates installed
    • RAM: 4GB or more
    • Video: Graphics output capability
    • Sound: Sound output capability
    Mobile Requirements

    iOS 13.0 and above
    Android 6.0 and above

    Udemy Business is available on mobile for both iOS and Android.

    Please note that the Udemy Business Android mobile app is not supported on Chromebooks or Chrome OS devices.

    Mobile browsers: Safari or Chrome on iOS and Chrome on Android.  

    What Browser am I Using

    To find out more about your specific system, this site will tell you which browser and OS you are currently using. 

    To watch courses, we recommend using Google Chrome. You can download Chrome for free here.

    Read article
  • Getting Help

    For support and/or product related questions, we have helpful articles in our Udemy Business Help Center for frequently asked questions. If you have a technical issue or question that you cannot solve, please submit a support ticket and a member of our Support Team will respond within 24 hours.

    Read article
  • How to Search for Courses

    This article explains how you can search for courses in the Udemy Business content collection.

    What is the Udemy Business content collection?

    The Udemy Business content collection includes thousands of courses that are curated from the consumer marketplace (www.udemy.com). We curate the most relevant and high quality courses from the marketplace’s extensive catalog, using a number of criteria, including course ratings, user engagement and demand from all of our customers.

    How to search for courses in the Udemy Business collection

    There are two ways to search for courses. After you login, you can click on Explore at the top left of the page and select a course topic from the dropdown menu.  Or, you can perform a keyword search in the search bar at the top of the screen.

    The keyword search will look for keywords in the course title, subtitle and instructor name. For example, if you are looking for an Excel 2020 course, type in ‘Excel 2020’ instead of ‘Excel’.

    explore_search_option.png

    To narrow down your results, use the filters on the left hand side of the page.

    search_filters.png

    How to suggest a new course for the Udemy Business collection

    If you would like to suggest a new course be added to the Udemy Business collection, you can do so using the form below. Note that this form submits suggestions for courses to be added to the general Udemy Business collection, which is available to all Udemy Business users, not just users in your company's account. 

    After you submit your recommendation, we will assess your suggestion based on a number of criteria, such as course ratings, user engagement and demand from all of our customers. We will notify you via email of our decision whether to approve, or deny your suggestion. Submit a course suggestion here.

    Read article
  • Terms of Use

    To view the Udemy Business Master Services Agreement, please visit: https://www.udemy.com/terms/ufb/

    To review the Udemy Business Privacy Statement, please visit: https://www.udemy.com/terms/ufb-privacy/

    Please note: depending on how your company signed up for its Udemy Business account, you may be subject to additional or different terms, as listed in the agreement your company has signed.

    Read article
  • How Courses are Assigned

    You can self enroll in as many courses as you’d like. However, your manager may assign a course to you as well. If you are assigned a course, you will receive an email from an Admin letting you know that a course has been assigned to you. 

    Assigned courses will appear on the homepage of your account, under the Courses section, with an Assigned icon below the course title. Courses will appear in order of most recently assigned. Once you’ve completed an Assigned course, it will be removed from your Courses module.

    assigned_course_notification.png

    If an Admin has assigned a Due Date for your assigned course, you will be notified in the email you receive. If you haven’t completed the course, you will also receive a follow up email at the midway point before your due date approaches. 

    NOTE: At this time, you will not be able to see who assigned you a course in your account. You can see this information, however, in the email you receive notifying you about the course assignment.

    Read article