This article includes answers to frequently asked questions we receive regarding certificates of completion, including troubleshooting steps to take, if you’re unable to view your certificate.
- Learn how to download your certificate of completion while accessing Udemy Business on a browser.
- Learn how to download your certificate in the Udemy Business mobile app.
- Does Udemy Business provide certifications through accredited institutions?
- I finished my course but I still can’t access my certificate of completion. How come?
- I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?
- I need to change the name or language of my certificate.
- How can I share my certificate?
- How is the course’s number of hours determined?
- Do I need to complete the lectures in order?
- Do practice test courses offer a certificate of completion?
Does Udemy Business provide certifications through accredited institutions?
Udemy Business is a National Association of State Boards of Accountancy (NASBA) Certified Partner and offers courses eligible for Continued Professional Education (CPE) credits. Outside of our NASBA partnership, we do not offer additional certifications through accredited institutions.
I finished my course but I still can’t access my certificate of completion. How come?
In order to receive your certificate of completion, each curriculum item must be marked as complete. Double-check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.
I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?
Occasionally the system may need a few moments to generate a certificate of completion after a course has been completed. Wait a couple of minutes and then try clicking on the trophy again. You may also need to refresh the page, or clear your cache and cookies, in order to see your certificate.
I need to change the name or language of my certificate.
How can I share my certificate?
It is at the discretion of your organization’s administrators whether or not learners can share their certificates to social media platforms. Organizations that don’t allow this feature will not have the ‘Share’ option on their certificates.
Sharing via a browser: If you're accessing Udemy Business on a browser, and if your organization allows it, you will find a Share button on the right-hand side of your certificate. When clicked, the option will provide sharing links for Facebook, Twitter, and LinkedIn.
Sharing via the Udemy Business mobile app: If you’re accessing your account via the Udemy Business mobile app, and your organization permits sharing certificates, the Share feature will appear below your certificate. You can use the option to share your certificate with various apps on your device.
How is the course’s number of hours determined?
The number of hours listed on the certificate of completion is based on the course video hours at the most recent completion. If an instructor adds lectures after a learner completed the course, they can complete the new lectures and regenerate the certificate to reflect the longer course duration.
Do I need to complete the lectures in order?
No. You can receive your certificate of completion once all the lectures and course items are marked as complete.
Do practice test courses offer a certificate of completion?
Practice test courses do not offer a certificate of completion (please note: custom courses for organizations, which only feature practice test lectures, can offer a certificate of completion if enabled by the course creator).