To empower our Udemy Business Admins with actionable insights to guide and optimize their learning programs, the Learner Check-in feature will help you better understand employee sentiment towards Udemy Business. Admins will be able to receive employee feedback on their learning experience on Udemy Business and understand any barriers that employees may be facing in relation to learning. This information will help you optimize and improve your current learning strategies so your employees gain more value out of learning on Udemy Business.
How to activate/pause the Learner Check-in
Hover over the Manage menu in the top right of the screen and select Insights and Reporting.
Next, select Learner Feedback from the menu on the left hand side.
- The Learner Check-in feature is an automated notification sent to all your employees through the Udemy Business product as a pop-up.
- Learner Check-in will be activated automatically and configured to check in with learners every 3 months. You can go to “Manage settings” to change the check in frequency or turn it off whenever you wish.
When the Learner Check-in is activated, learners will be prompted for feedback when they land on the Udemy Business home page. It will only show for learners that have been on Udemy Business for at least three months. They can choose to answer the questions or to close the Learner Check-in without answering.
What questions will learners be asked in the Learner Check-in?
Learners will be asked whether they find Udemy Business helpful. If they respond with “Yes”, then they will be asked to select an answer that provides more information as to how. If none of the options pertain to them they can select “Other”.
In addition, all learners will be asked to provide feedback on how Udemy Business can improve their learning experience, regardless of how they respond to previous questions.
Learners will be notified that their feedback is anonymous.
Learner Feedback dashboard
Data on the Learner Feedback dashboard will only be shown when there are at least 5 responses. This also applies if any filters are selected.
Have your learners found Udemy Business helpful?
This section will show the total number of respondents and the percentage who responded that they have found Udemy Business helpful. This will give you an at-a-glance idea of what overall learner sentiment looks like.
How has Udemy Business been helpful?
This section will surface some of the stories and anecdotes from your learners that demonstrate how Udemy Business has helped them. This will give you a better understanding of the value that your learners are getting from it.
You can filter the comments by the option selected.
How can we help improve your experience?
This section will give you some guidance as to which are the most common barriers to learning that your employees face and help you to identify some ways to tackle these.
Group Admin access
Group Admins currently do not have access to the learner feedback dashboards.
The data freshness notice shows that the Learner Feedback dashboard is updated in real-time as feedback is collected via the Learner Check-in.