If you wish to temporarily deactivate a user and then return them to your Udemy Business account (eg. employees on long vacations, reinstatement of contractors), or if you need to revoke deactivation (eg. the user was deactivated by mistake), reactivation options are available.
Please note that you can only reactivate a user if they have been deactivated. To review who is inactive, use the Deactivated filter in the sidebar menu of the User management page.
- Learn how to navigate to the User management page.
How to reactivate a user
1. Click the ellipses (or actions menu) to the right of the user’s name and select Reactivate User.
2. You will be prompted to confirm the reactivation. Once a user is reactivated, they will be automatically allocated a license again and can access their account as they did before, either through SSO (if authorized) or using email and password. They will retain the role, groups and permissions they held at the time of deactivation and they can resume taking courses where they left off.
- You can also choose to send an email notification to the reactivated user notifying them that they can access Udemy Business again.
Note: If you use single sign-on (SSO) to access Udemy Business and want to reactivate users who were previously de-provisioned through SSO, you must reactivate access through the SSO provider.