How to use the Role Play feature

This article provides an overview of the Role Play feature, how to access and interact with the feature, as well as answers to frequently asked questions about it.

Table of contents

Frequently asked questions

What is Role Play? 

Role Plays are an interactive feature that allows learners to practice their skills by engaging with an AI character in realistic scenarios. 

In the beginning, you will receive an agenda with more information about the AI character you are speaking to and the meeting goals for your conversation. You can have a conversation, ask questions, and practice in a real-world situation.

Role Plays help you apply course learnings through hands-on practice, helping to build confidence and develop skills such as decision-making, problem-solving, and communication.

Which courses offer Role Play?

If a course offers a Role Play, this will be indicated on the course landing page, under the This course includes section.

How to access Role Play

If your course offers Role Play, you can access this section in your course curriculum.

Note: the Role Play feature is available while accessing applicable courses on both desktop and mobile web. It is not available in the mobile app.

Before starting a Role Play, you will see a screen displaying details about the scenario, the AI character, and the session's goals. Once you have reviewed the information, click Start Role Play to begin the session.

Interacting with the AI character

You will be able to choose from the following options for interacting with your AI character. Depending on your course and organization’s settings, Video Role Play may also be available.

Please note: 

  • Video Role Play is not available in all courses or lectures at this time. Availability is also dependent on your organization's account settings. If you're unsure of whether your organization has access to video Role Play, please contact your organization's administrator for more information. 
  • If you do have access to a video version of the Role Play, an audio version of the AI character will be available.

Once you are in the meeting, the AI character will initiate the conversation. Your microphone will be on at the beginning of the conversation, but you can select the microphone icon at any time to disable it.

Please note:

  •  If you experience issues with the microphone, please ensure that your browser's microphone settings are enabled. You can also use the chat feature that is mentioned below.
  • As noted above, if you do have access to a video version of the Role Play, an audio version of the AI character like the one shown below will be available.

You can click on the closed captions icon to view a live transcript of the conversation as it happens.

If you prefer, you can communicate with the AI character using text communication. To access the chat window, you can click the chat icon to the left of the microphone icon.

On the left hand side, you can review context about the scenario, the goals, and information about the AI character.

When you are ready to end the conversation, click on the phone icon. Then, select See results.

Before seeing your results, you can provide feedback on your Role Play experience by clicking on the Give feedback button. This is specifically to provide feedback on product improvements and not the content of the Role Play itself.

Reviewing your results

At the end of your role play, you will receive a report detailing which goals you have completed. For each completed goal, you’ll receive an overview of your strengths and actionable tips to help improve your future conversations. If a goal was not completed, you’ll also see areas for improvement and examples to guide you in your next conversation.

Download conversation transcript: Click on the download icon to download a text transcription of your entire conversation. 

To attempt the session again, click Practice again.

 

Frequently asked questions

Does completing a Role Play contribute to whether a certificate of completion will be created when I complete a course?

You do not need to complete a Role Play to finish a course. If the course offers a certificate of completion, you will be able to download your certificate after completing any required course items.

What languages are Udemy Role Plays available in?

Udemy’s Role Plays are available in select languages. Learn more about supported languages for Udemy's GenAI tools.

Can I access Role Plays on the Udemy mobile app?

No. As noted above, the Role Play feature is available while accessing applicable courses on both desktop and mobile web. It is not available in the mobile app.

I’m having trouble understanding or completing the goals for the Role Play. Who should I contact?

Learn who to contact if you have a question or issue with a course. 

Is there a time limit for completing the Role Play exercise? Or how many times can I complete a Role Play?

While the course instructor provides a recommended time for the Role Play as a guide, there is no set time limit. The timer will continue, and you can end the exercise anytime by clicking End Role Play.

There are no limitations to how many times you can take and complete a Role Play.

Can I review feedback for the Role Play goals and session before I’ve completed it?

No. You can only review feedback for the Role Play’s goals and session once you have completed the scenario.

Will customer input, output, or personal data be used to train or fine-tune the GenAI models?

No, Udemy Business will not use customer input, output, or personal data to train or fine-tune GenAI models for Udemy's GenAI features.

How does Role Play ensure the privacy and security of my data?

We have established Responsible AI Principles, which describe our commitment to responsibly developing and deploying AI technologies, including our secure development practices. For Udemy Business organizations, we do not use personal data, input, or output to train or fine-tune GenAI models used for our GenAI features. Our policy also prohibits vendors from training AI models using learner, instructor, and Udemy Business organization data.

How does Role Play process, store, and delete user data?

Role Play processes a minimal amount of personal data, including for example, your input (whether voice audio or text) and usage metrics. Role Play personal data is deleted when the learner’s account is closed. These practices are in line with Udemy’s Responsible AI Principles.

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