This article outlines steps you can take if your organization is undergoing a domain change and you need to update the domain you currently have for your Udemy Business account.
For example, if company EXAMPLE A is going to be changing to company EXAMPLE ABC, and so the Udemy Business domain needs to be changed from examplea.udemy.com to exampleabc.udemy.com.
Submitting a request to update your Udemy Business account domain
Although your account’s current domain is listed in the Customize appearance section of your Admin tools, admins are not able to change it on this page after it has been initially set up. Domain changes require assistance from Udemy.
Enterprise customers: If you’re an Enterprise Plan customer, please contact your customer success manager or Udemy contact directly to request a domain change. They will guide you through the necessary steps and coordinate with our internal teams to ensure a smooth transition. You can also contact Udemy Business Support.
Team Plan customers: If you’re a Team Plan customer, please contact Udemy Business Support for assistance with changing your account’s domain.
Important notes for customers with integrations
If your organization uses Udemy Business integrations, such as:
- Single Sign-On (SSO)
- Learning Management System (LMS)
- API access
Please make sure that the domain is updated in all relevant configuration URLs after the change. Failing to do so may result in login errors, course synchronization issues, or API failures.