This article outlines how eligible customers can access the Udemy AI Assistant. Eligible customers have accepted Udemy’s Generative AI Additional Terms. More information regarding the Udemy AI Assistant and how organizations can enable it for their learners is available in our frequently asked questions article.
This innovative AI tool offers personalized course recommendations, career guidance, and in-course support in the form of concept explanations, summaries, practice scenarios, code examples, and more.
How the Udemy AI Assistant is rolling out to Enterprise Plan customers
The Udemy AI Assistant will roll out as an experiment to gather data and refine the user experience before it’s fully released by the end of 2024. During this phased rollout, 50% of learners in eligible organizations will have early access to the Udemy AI Assistant. By the end of the year, all employees will have access to the AI Assistant at no additional cost to your organization.
Please note that learner access is randomized during the experiment to get the best results. All account owners and admins in eligible organizations have access to the Udemy AI Assistant throughout the experiment.
How to access and use the Udemy AI Assistant
For eligible learners and admins the Udemy AI Assistant is accessible at the top of the browser pages for your Udemy Business account. The Udemy AI Assistant is also available within the course player.
Please note: The AI Assistant is only available in English courses at this time. In order to access the Udemy AI assistant, Udemy accounts must have their language set to English. We plan to support additional languages in the future.
How to get personalized course recommendations: To have the Udemy AI Assistant provide you with personalized course recommendations and career guidance, click on AI Assistant at the top right of your browser page.
You can also receive personalized course recommendations by accessing the Udemy AI Assistant via the content discovery section, which is located at the bottom of your account’s homepage.
After accessing the Udemy AI Assistant, you can select one of the preset prompts, or enter what you hope to learn.
Next, enter any subsequent questions or responses to the Udemy AI Assistant and tap enter/return on your device. Or, click the arrow icon on the right-hand side.
Asking the Udemy AI Assistant questions about a specific course you’re taking: If you have a question about a specific course during your learning experience, you can access the Udemy AI Assistant at the top-right of the course player. You can ask the Udemy AI Assistant to provide concept explanations and summaries about the course content, practice scenarios, code examples, and more.
You can select from one of the preset prompts that is available, or enter your own question or request. To return to the course’s content curriculum, click Course content.
Encountering an issue with the course content or course player?
Please note that currently, the Udemy AI Assistant can not answer questions about technical issues you may encounter on the platform or if there is an issue with the course content.
If you encounter technical issues while taking a course, or encounter a problem with the course content itself, review steps you can take to have your question or issue resolved.
What to do if the Udemy AI Assistant is unable to answer your question
As noted above, the Udemy AI Assistant is trained to recommend courses and answer a specific range of questions regarding career progression and the content of specific courses. When a question is asked outside the range of what’s expected, the Udemy AI Assistant will notify you if it’s unable to answer that question. We recommend asking questions closely related to learning and the specific content of the course you’re currently accessing.
If you wish to share feedback regarding your experience using the Udemy AI Assistant, please click “Share feedback” and fill out the feedback survey. The feedback will be sent to the applicable Udemy team directly and could help inform future improvements.