This article outlines how eligible customers can access the Udemy AI Assistant. This innovative AI tool offers personalized course recommendations, career guidance, and in-course support, in the form of concept explanations, summaries, practice scenarios, code examples, and more.
- Learn how organizations can manage their GenAI Feature settings.
- More information regarding the Udemy AI Assistant and how organizations can enable it for their learners is available in our frequently asked questions article.
- Tips, strategies, and examples of questions we recommend learners employ while using the Udemy AI Assistant are available in this Help Center article.
Please note: The Udemy AI Assistant is available in select languages. Learn more about supported languages for Udemy's GenAI tools.
Table of contents
- How to access the Udemy AI Assistant and ask questions about a specific course you’re taking
- Exiting out of the Udemy AI Assistant
- How to get personalized course recommendations (Enterprise Plan only)
- Clear or close a conversation
- Encountering an issue with the course content or course player?
- What to do if the Udemy AI Assistant is unable to answer your question
- How to upload an image file to the Udemy AI Assistant
- Image storage and privacy protection
How to access the Udemy AI Assistant and ask questions about a specific course you’re taking
If the Udemy AI Assistant is available within a course you’re taking and you have a question about a specific course during your learning experience, you can access the Udemy AI Assistant at the top-right of the course player.
You can ask the Udemy AI Assistant to provide concept explanations and summaries about the course content, practice scenarios, code examples, and more.
You can select from one of the preset prompts that are available, or enter your own question or request.
You can also use the AI Assistant to ask questions when taking a practice test in practice mode, or while taking an in-course lab.
- Learn more about using the AI Assistant in practice tests.
- Learn more about using the AI Assistant while taking an in-course lab.
Exiting out of the Udemy AI Assistant
To navigate away from the Udemy AI Assistant and return to the course’s content curriculum, click Course content.
How to get personalized course recommendations (Enterprise Plan only)
If your organization is an Enterprise Plan customer, you can have the Udemy AI Assistant provide you with personalized course recommendations and career guidance.
To begin, move your cursor to the Explore menu at the top left of your browser page and select AI Assistant.
After accessing the Udemy AI Assistant, you can select one of the preset prompts, or enter what you hope to learn.
Next, enter any subsequent questions or responses to the Udemy AI Assistant and tap enter/return on your device. Or, click the arrow icon on the right-hand side.
Clear or close a conversation
To clear a conversation with the Udemy AI Assistant, click Clear chat. This will remove the current messages from your view, but your past history remains saved for your reference.
If you wish to exit and close a conversation, click the X in the top right of the chat window. You can start a new conversation with the AI Assistant at any time.
Encountering an issue with the course content or course player?
Please note that currently, the Udemy AI Assistant can not answer questions about technical issues you may encounter on the platform or if there is an issue with the course content.
If you encounter technical issues while taking a course, or encounter a problem with the course content itself, review steps you can take to have your question or issue resolved.
What to do if the Udemy AI Assistant is unable to answer your question
As noted above, the Udemy AI Assistant is trained to recommend courses and answer a specific range of questions regarding career progression and the content of specific courses. When a question is asked outside the range of what’s expected, the Udemy AI Assistant will notify you if it’s unable to answer that question. We recommend asking questions closely related to learning and the specific content of the course you’re currently accessing.
If you wish to share feedback regarding your experience using the Udemy AI Assistant, please click “Share feedback” and fill out the feedback survey. The feedback will be sent to the applicable Udemy team directly and could help inform future improvements.
How to upload an image file to the Udemy AI Assistant
Learners can also upload image files directly into the Udemy AI Assistant to get help or answer questions related to the course content. Similarly to text questions, the image should be related to the course content. The Udemy AI Assistant will notify you if it’s unable to provide any information or answers related to the image you upload.
Image file requirements: In order for the image to be uploaded, it will need to meet the requirements listed below. If the image does not meet the requirements, an error notification will appear, or you may be prompted to upload a different image.
- The image must be in one of the following formats: PNG (.png), JPEG (.jpg/.jpeg), WEBP (.webp), or non-animated GIFs (.gif).
- Other file types like PDFs or Word documents aren’t supported at this time.
- The maximum file size is 20MB.
- The file cannot include a potentially unsafe or inappropriate image. Learn more about the rules for uploading or posting content to Udemy.
You can upload an image by clicking the paper clip file icon beside the text input box.
Please note:
- There is no limit on the number of image uploads you can do, and the images will be viewable in the chat history, just like any other question or message.
- Images that are uploaded will not be visible to the course instructor or other learners enrolled in the course.
Image storage and privacy protection
Images uploaded into the Udemy AI Assistant are subject to the same privacy and security protections as your other Udemy platform data. Learn more.