This article includes frequently asked questions regarding the course-taking experience and who learners should contact if they have a question or issue with their course.
Table of Contents
- Who do I contact for a question or issue with a course?
- Who do I contact for audio, video, and website issues?
- I haven't received a response to a question in my course.
- My course has outdated information or resources.
- Will I receive accreditation upon completion?
- My course does not have subtitles in my language
Troubleshooting course issues
Who do I contact for a question or issue with a course?
As courses are owned and managed by the instructors themselves, we recommend contacting the instructor directly for the questions outlined below. They are the best prepared to resolve your issue or answer your question so you can resume your learning.
Please note: Depending on your organization’s settings, the features to contact the instructor may be disabled. If this is the case, please contact your account’s administrator for additional information or assistance.
If the feature is enabled, you can ask the following question to your course instructor. If not, please contact your account administrator for additional assistance.
- Questions regarding course content or materials, including applications, software or other products required for the course.
- Questions or problems with the answers or information in a curriculum item like quizzes, coding exercises, practice tests, or assignments (which may be preventing you from completing the curriculum item).
- Audio or video issues with a specific course or course lectures (see below for more information)
- Problems opening external links or websites (outside of Udemy Business) that are included in the course materials.
- Problems with downloaded course resources and files (PDFs, spreadsheets, file formats)
- Subtitle requests in different languages (see below for more information)
- Requests for changes to course content or materials
Who do I contact for audio, video, and website issues?
If you are having a technical issue with your course, please review other sections on other courses to determine whether the issue is occurring in a single course or across multiple courses.
Single issue: If you are experiencing issues with a single course, lecture or course feature, this could indicate you are experiencing an issue specific to that course. Depending on your organization’s settings, we recommend contacting the instructor or your account administrator for assistance.
Recurring issue: If the issue is taking place across multiple courses, please review the following resources to troubleshoot your issues:
- Audio/video: Learn how to troubleshoot audio or video issues on the course player.
- Mobile issues: View our resources for troubleshooting issues on the Udemy Business mobile app.
Frequently asked questions
I haven't received a response to a question in my course.
If you’ve posted a question for your instructor and haven’t received a response yet, we encourage you to review if the instructor has posted their availability in the Q&A and when you can expect an answer before you follow-up.
Please note: Depending on your organization’s settings, the features to contact the instructor may be disabled. If this is the case, please contact your account’s administrator for additional information or assistance.
While Udemy Business Support is equipped to address a broad range of technical issues and questions about our platform, we are not able to directly address questions related to individual courses or the course materials.
Courses are owned and managed by the instructors, and as a result, they are best prepared to answer your questions. Given this, Udemy Business does not have any control regarding response time.
My course has outdated information or resources.
As courses are owned and managed by the instructors, we recommend contacting them to inquire about the outdated materials. As noted, our team is equipped to address technical issues and questions regarding our platform and are not able to answer specific questions regarding course content.
There may also be another course in Udemy Business Collection to suit your current learning needs. Learn how to search for courses in the Udemy Business collection.
Will I receive accreditation upon completion?
Udemy Business is not an accredited institution. While certificates demonstrate skills and accomplishments, these solely provide proof that you have completed a course on Udemy Business. These certificates cannot be used for formal accreditation.
Udemy Business also offers a certification preparation feature, which you can learn more, which helps you easily find content relating to third-party certification exams.
If a course mentions accreditation beyond this feature, we recommend getting in touch with your instructor for further information.
My course does not have subtitles in my language
Please be aware that not all courses have subtitles available in every language.
If the instructor has also uploaded subtitles to their course, the languages for the subtitles will be indicated on the course landing page. If you wish to have subtitles in a particular language, we recommend sharing this request with your course instructor.
Please note: If you identify as deaf or hard of hearing, and require subtitles to take the course, please contact Udemy Business Support by clicking Contact Us. We will do our best to accommodate these requests.