This article includes frequently asked questions we receive related to pricing and purchasing for our Team Plan subscription.
- Learn more about the Team Plan subscription and what it includes.
Table of contents
- What is the cost?
- Is a free trial available?
- How many users can I buy Team Plan for?
- Can I add more users during my subscription?
- Does the administrator require a license?
- Can I pay monthly?
- What currencies do you accept?
- Can I pay via check, sales order, or purchase order?
- What is your refund policy?
- How can I renew my Team Plan subscription?
- I have a sales tax exemption certificate. How do I provide it so that I’m not charged tax on my subscription?
- I have paid taxes on my purchase but I have a tax exemption certificate. Am I eligible for a refund?
What is the cost?
Team Plan is an annual subscription priced per person. When purchasing Team Plan, payment for the entire subscription term is required in full. Pricing may vary, depending on several factors, including the location of your account.
The price for a Team Plan subscription is calculated using the following formula: number of users (2 minimum is required) x the applicable price per a user's license + applicable taxes. Learn more.
Is a free trial available?
Free trials are available for Udemy Business accounts in most regions. Review information about Team Plan in your region and whether you're eligible for a free trial.
How many users can I buy Team Plan for?
Team Plan is a self-serve Udemy subscription designed for teams or organizations of 2-20 people who need on-demand learning.
Can I add more users during my subscription?
Yes. Learn how to add more licenses to your subscription.
Does the administrator require a license?
Yes. In order to access your Udemy Business learning account, you, as an account admin, must occupy a license. This means if you purchase Team Plan for 5 users, you will occupy one seat, and you’ll be able to invite four additional team members to your account.
Can I pay monthly?
No. At this time, only an annual payment option is available.
What currencies do you accept?
We currently accept payments in U.S. Dollars (or Indian Rupees (INR) for organizations located in India).
Can I pay via check, sales order, or purchase order?
Not at this time. All Team Plan payments must be made via a credit card online.
What is your refund policy?
As stated by in our Udemy Business Agreement, under section 8, we do not accept refunds at this time. All purchases are final. All fees shall be paid in US dollars and are non-refundable.
How can I renew my Team Plan subscription?
My business qualifies for a tax exemption. How do I provide relevant documentation so that I’m not charged tax on my subscription?
The Udemy Business Master Services Agreement (MSA) outlines applicable transaction taxes as the responsibility of our customers. As such, Udemy Business invoices now include a transaction tax, such as VAT, GST, or sales tax, in addition to your Team Plan subscription total, as required by law based on where your licenses are being consumed.
Customers who are exempt from these taxes can contact Udemy Business Support and request for a refund on any taxes applied to their Team Plan purchase.
I have paid taxes on my purchase but I have a tax exemption certificate. Am I eligible for a refund?
Yes. Please send your certificate to Udemy Business Support and we will process a refund for any taxes applied to your Team Plan purchase.