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  1. Udemy Business
  2. Admin
  3. Reporting and Insights

Insights and Reporting: Frequently Asked Questions

This article includes answers to frequently asked questions regarding Udemy Business’ Insights and Reporting, which you can use to understand how people in your company are learning.

Frequently asked questions regarding Insights and Reporting

  • How frequently are reports and dashboards updated?
  • Why am I not seeing data for all paths when I export the Udemy Path insights report?
  • What constitutes an active learner?
  • How can I download a User activity report that includes all users regardless of their activity status?
  • Why are the total hours watched in the Skill insights dashboard different from the total hours watched in the User activity dashboard?
  • In the learner feedback dashboard, I’m seeing a discrepancy between the number of learners who have responded to a survey and the total number of responses. Why is that?
  • Why is there a discrepancy between the number of total hours watched (in the User activity dashboard) compared to the Skill insights dashboard? 
  • On the User adoption funnel, the percentage of licenses allocated does not make sense. Why is this the case?
  • What is the definition of the number of users on “Assigned to” on the Assignments page (and “users enrolled” on the Path insights page?

How frequently are reports and dashboards updated?

Learn about how frequently Udemy Business insights and reporting data is updated.

Why am I not seeing data for all paths when I export the Udemy Path insights report?

Only Udemy Business public learning path data are included in the path reports. Learn more.

What constitutes an active learner?

Learn about what constitutes an active learner in Udemy Business. 

How can I download a User activity report that includes all users regardless of their activity status?

Learn how to view and download User activity reports. Please be sure to access the User activity report (All Users), which includes activity data on all activated users in an account. 

Why are the total hours watched in the Skill insights dashboard different from the total hours watched in the User activity dashboard?

A course can exist within more than one subcategory and courses with the same primary topic can also exist in different subcategories. As a result, this means that learning attributed to a single topic can be split across multiple subcategories which is why the Skill insights data is higher than the user activity data.

In the Learner feedback dashboard, why is there a discrepancy between the number of learners who have responded to a survey and the total number of responses? 

This discrepancy exists as users can respond to a question each time they see the survey.

Why is there a discrepancy between the number of total hours watched (in the User activity dashboard) compared to the Skill insights dashboard? 

A course can exist within more than one subcategory and courses with the same primary topic can also exist in different subcategories. As a result, this means that learning attributed to a single topic can be split across multiple subcategories which is why the Skill insights data is higher than the user activity data.

On the user adoption funnel, the percentage of licenses allocated does not make sense. Why is this the case?

The percentage of licenses allocated is attributed to the number of learners who have accepted the license and joined. Learn more about the user adoption funnel and how licenses are allocated. 

What is the definition of the number of users on “Assigned to” on the Assignments page (and “users enrolled” on the Path insights page?

“Assigned to” on the Assignments page refers to the number of learners who have the path assigned to them by an admin. “Users enrolled” on the Path insights page refers to the number of learners who are currently enrolled in the assigned path. Learn more.

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  • The User Activity Dashboard
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