This article describes how site owners can create custom support options for learners to leverage for account support, course support, and technical support.
The support options configured on this page are displayed in the support modal after clicking the Support link located on the right of the site footer. Note: The support modal also includes a link to the Learning Center, where admins and learners can find helpful support articles, and a link to the technology test.
In each of the support sections, there are three options that can be added - email, phone, and text.
- Email: Enter an email address for learners to contact for support.
- Phone: Enter a phone number for learners to call for support.
- Text: Enter instructions and/or contact information for learners to use for support. Tip: You can include instructions and an email address when choosing the Text option, such as “For support with the Emerging Leaders program, contact email@example.com”.
Additional options can also be added within each section by clicking Add Another.
Support options can be removed by clicking the trash can icon to the right of the corresponding support option.
Account Support provides help to learners that need an account created, or those who are having a problem with their account, such as an incorrect username. You may configure some or all of these options for your organization. This menu item only displays before login.
Course Support provides help to learners that need help finding, enrolling in, or dropping a course. You may configure some or all of these options for your organization. This menu item only displays after login.
Technical Support provides technical help to learners that need help using the platform. You may configure some or all of these options for your organization. This menu item displays before and after login.