This article describes the capabilities of an approved request to merge your Udemy Business sites.
| Please note: If not yet approved, please get in touch with your Customer Success partner as Udemy reserves the right to evaluate each request for scoping and feasibility. |
For example, If your company has two Udemy Business sites (such as a regional site uk-company.udemy.com and a global site company.udemy.com), you can request to have them merged. This means users and their learning history will be moved from one site into one single domain.
Udemy Business supports merging Enterprise plan or Team plan sites into Enterprise plan sites. In other words, we do not support merging two Team plan sites or merging an Enterprise plan site into a Team plan site.
Table of Contents
- Reasons to combine multiple Udemy Business sites
- How to request the migration of data to another Udemy Business site
- Data migration eligibility
- Exporting data that is not being migrated
- Important note regarding SSO and SCIM integrations
Reasons to combine multiple Udemy Business sites
Some of the reasons you might want to merge Udemy Business sites are listed below:
- Your company has multiple Udemy Business accounts, contracts, and sites, that you’d like to merge into one
- You’d like to make it easy for your learners to access Udemy Business on one site
- You want a centralized view of your learner insights for the entire company
- Your company may be going through a merger or acquisition and both sites need to be merged.
How to request the migration of data to another Udemy Business site
1. Contact your Customer Success partner
2. When contacting us, please advise:
- Source URL of the site you wish to move the data from.
- Destination URL of the site you would like to migrate the data into.
3. Your Customer Success partner will follow up with more information and next steps.
Please note:
- Once the migration starts, the source site will go into maintenance mode and users will be unable to access that Udemy Business domain.
- The destination site needs to have enough unused licenses to onboard the migrated users from the source site.
Data migration eligibility
Types of data available for migration that are included in your Udemy Business subscription
Your subscriptions to Udemy Business currently includes the following types of data, which are eligible to be transferred from one site to another:
- User profiles
- Course enrolments
- Course progress
- Insights and Reporting
Types of data available for migration through paid services
Presently, paid services are necessary to migrate certain types of data from one site to another. These types include, but are not limited to:
User roles (as part of the migration process all users will be assigned to the user role. If necessary, users can then be assigned the admin or the group admin role in the destination site)
- Imported courses
- Learn more about importing courses from Udemy.com to your Udemy Business account
- If there are still remaining licenses for a course that requires payment, please contact Udemy Business Support as this course will need to be imported into the destination site.
- Groups
- Sections
- Approved domain configuration
- LMS configuration
- SCIM data
- SSO data
- Pending invitations
- Course exclusions (if the course exclusion should be applied in the destination organization, please contact Udemy Business Support).
- Custom categories
- Custom courses
- Custom learning paths
- Learning paths enrolments
- Course assignments
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Please note: Udemy is offering Merge Orgs as a paid service offering to fill some of these gaps and ensure the merge process goes smoothly. The paid service offering is not currently available in every country. If you’re interested in learning more, we recommend connecting with your account’s Customer Success partner. |
Types of data unavailable for migration
The following types of data cannot be transferred at this time:
- Duplicate users - If you have any duplicate learners, i.e. a learner with the same email address on both sites, their data will not be migrated. Their data on the destination site will remain.
- Subscription details (as well as available licenses)
Exporting data that is not being migrated
Metadata of curated courses, learning paths, groups, and sections can be exported so customers can recreate them on the destination Udemy Business site (if necessary).
- Learn how to generate and download data export reports.
- Review how to generate and download learning path reports.
Important note regarding SSO and SCIM integrations
As part of the migration process, SSO and SCIM integrations will be disabled during the time of the merge on the source site. Once the migration process is complete, admins will need to grant access to the migrated users within their Identity Providers for SSO and SCIM.
- Learn more about Udemy Business SSO and its core features.
- Review how to automate user and group management with SCIM.