Team Plan FAQ

Team Plan is a self-serve, subscription service for Udemy’s solution for businesses, Udemy Business. Team Plan is designed for teams or organizations of 5-20 people, who are in need of on-demand learning and development at work. With a subscription to Team Plan, you and your team will get access to thousands of Udemy’s most highly rated business and technical courses.

Below are answers to some of the most frequently asked questions we receive regarding Team Plan. 

What is the cost?

Team Plan is priced as an annual subscription of $360 (in USD) per person, per year, and payment is due in full, upfront. There is a minimum of 5 users required for purchase. This means that the minimum purchase will be $1800 US Dollars, plus applicable taxes. Learn more.

Can I pay monthly?

No. At this time, only an annual payment option is available.

What currencies do you accept?

We currently only accept payments in US Dollars.

Can I buy this for 1,2,3 or 4 users?

Not at this time. The Udemy Business Team Plan is meant for groups of 5 or more people, up to 20 people in total.

What is your refund policy?

As stated in our Udemy Business Agreement, under section 8, we do not accept refunds at this time. All purchases are final. All fees shall be paid in US dollars and are non-refundable.

Which courses are included in the Team Plan subscription?

You and your team will have on-demand access to a collection that features thousands of professional courses across 20+ business and technical topics. These top-rated courses on Udemy have been curated from Udemy.com; our global marketplace powered by millions of students and thousands of instructors and courses. Our content team works hard to ensure that we only include the most engaging courses from Udemy.com. You can view the full content collection or explore the courses by creating your free trial account. All courses are currently in English.

How can I renew my Team Plan subscription?

Learn how to manually renew your team plan subscription or set up automatic renewals.

What language are the courses in?

Currently, all courses on Udemy Business are in English. A few courses will have English captions available.

How is Team Plan different from Udemy.com?

Team Plan is a product offered by Udemy Business, Udemy’s business product offering. It has been designed to serve small teams and organizations of 5 to 20 people. Instead of purchasing courses one by one on udemy.com, Team Plan provides a team of people with unlimited access to thousands of Udemy’s top-rated business and technical courses, in your own unique account. Your team can take these courses at any time, however many times they want, within the one-year plan. The plan is priced as an annual subscription at $360 (plus applicable taxes) per person per year.  

How is Team Plan different from Enterprise Plan?

Team Plan is designed for teams and organizations for  5-20 people. The Enterprise Plan is a product designed for larger departments and organizations of 21 or more people. Both plans offer the same course collection of high-quality professional content. The Enterprise Plan includes additional features such as SSO support, API integration, and advanced analytics.  Learn more about the differences between the two plans.

Can I pay via check, sales order, or purchase order?

Not at this time. All Team Plan payments must be made via a credit card online.

Can I add more users during my subscription?

Yes! Learn how to add more licenses to your subscription.

Does the administrator require a license?

Yes. In order to access your Udemy Business learning account, you, as an account admin, must occupy a license. This means if you purchase Team Plan for 5 users, you will occupy one seat, and you’ll be able to invite four additional team members to your account.

What if I find a course on Udemy.com that I want added to Udemy Business?

It's best to try entering different keywords when searching for the course or topic you want to learn first. Learn more.

If the course you want is not in the Udemy Business collection, you can suggest that the course be added. Our content team reviews these course suggestions on a monthly basis, and will do their best to honor all requests, but please know that not all suggestions will be honored.

Can I customize our team’s account with our organization’s logo or branding?

Yes! Team Plan accounts can be customized to include your organization’s name, logo or icon. In addition, you can also upload a background to reflect your organization’s brand. At the time of the account creation, you can also provide a unique URL that is directly related to your Team Plan Account. For example, if your company name is acme, your account URL could be acme.udemy.com.

What reporting and insights are available?

Team Plan subscribers have access to basic analytics through the User Adoption Funnel, which helps you understand how many and which users have logged in to your Udemy Business account and started using it. User Adoption information can also be exported via a CSV file. Learn more.

I have a sales tax exemption certificate. How do I provide it so that I’m not charged tax on my subscription?

The Udemy Business Master Services Agreement (MSA) outlines applicable transaction taxes as the responsibility of our customers. As such, Udemy Business invoices now include a transaction tax, such as VAT, GST, or sales tax, in addition to your Team Plan subscription total, as required by law based on where your licenses are being consumed.

Customers who are exempt from these taxes can contact Udemy Business Support and request for a refund on any taxes applied to their Team Plan purchase.

I have paid for tax but I have a tax exemption certificate. Am I eligible for a refund? 

Yes. Please send your certificate to Udemy Business Support and we will process a refund for any taxes applied to your Team Plan purchase. 

I’m based in India but I don’t see an option to purchase the Team Plan subscription. Why?

Team Plan is currently not available for online purchase in India. If you’re based in India and would like to purchase Udemy Business, please reach out to our sales team.

What if I have more questions about Team Plan?

If you have any additional questions regarding Team Plan, please contact Udemy Business Support.

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