This article will guide you through troubleshooting login issues for your Udemy Business account.
- Learn how to join or sign into your Udemy Business account for the first time.
- Learn how to check if you have a Udemy Business account.
Logging in with email and password
If you are having trouble logging in with your credentials, follow the steps here to try resetting your password. We recommend doing so from an incognito or private browsing window to avoid any caching or extension related issues. If you aren’t receiving the email, be sure to check your junk or spam folder.
If your company's firewalls are generally restrictive (certain, commonly used sites are blocked), your organization’s IT team will need to allowlist the following emails from Udemy Business to ensure operation of the password reset function. Learn more about allowlisting the email sending domains and subdomains for Udemy Business.
Logging in with single sign-on (SSO)
If your company has enabled single sign-on (SSO) you can access your Udemy Business account via your SSO provider (e.g. Okta, OneLogin, etc). Alternatively, you can navigate to your company’s custom URL (i.e., {yourcompany}.udemy.com) and follow the prompts.
If you receive any error message when attempting to log in via SSO, please contact your IT department to ensure that you have been provisioned access to Udemy Business.
Why is the site reporting I’ve "reached the maximum session count" when I try to log in?
For security purposes, our platform restricts the number of sessions a person can have active via their Udemy account at a given time. This includes sessions that may be active across multiple devices. If the limit is exceeded, then you will temporarily be unable to log in again for a 12-hour period.
To help ensure that you do not encounter this issue again in the future, we recommend logging out of sessions on devices or browsers that you do not use frequently. In addition, as a security precaution, please be sure to log out of sessions on public devices.
Additional assistance
If you continue to have any issues with logging in to your Udemy Business account, please contact us.