If your users are unable to log in after being invited into your Udemy Business account, first have them reset their password. If that does not work, ask the affected user to submit a support ticket, and a member of our Support Team will respond within 24 hours.
If you have set up Single Sign On (SSO) for Udemy Business, please contact your organization’s IT department to ensure users have been given access to Udemy Business via your SSO provider.
If your company's firewalls are generally restrictive (certain commonly used sites are blocked), you will need to allowlist the emails from Udemy to ensure operation of the password reset function. Learn more about allowlisting the email sending domains and subdomains for Udemy Business.