If your users access their Udemy Business accounts through your company’s network, your organization’s IT may need to allowlist several domains and subdomains to ensure some features operate correctly.
This article outlines which domains and subdomains may need to be allowlisted for certain, Udemy Business features.
Allowlisting content (video streaming)
If your users experience significantly degraded performance (i.e., playback delays) while streaming videos and viewing content through your company’s network, the video streaming domain Udemy Business utilizes should be allowlisted.
To ensure your users can view Udemy Business content without any issues, please have your organizations’ IT allowlist the following video streaming domain on your network firewalls/gateways: *.udemycdn.com.
Still encountering streaming issues? If the problem persists after your organization’s IT has allowlisted this domain, please advise your users still encountering the issue to reach out to Udemy Business Support and have them provide our team a HAR file. The information in the HAR file will help our engineers in determining what the issue is so they can start working on a resolution.
Allowlisting emails
If your company's firewalls are generally restrictive (certain commonly used sites are blocked), you will need to allowlist the following email sending domains and all of their subdomains from Udemy for Business to ensure the delivery of invitation, password reset, and other important emails.
- a) *.udemy.com
- b) *.udemymail.com
Important: please be sure to verify with your email service provider what the correct method is for allowlisting all subdomains on a given domain, as this can vary by provider. If the subdomains aren’t allowlisted properly, then the delivery of emails from Udemy Business from these domains may be blocked.
Allowlisting report downloads
If your company's firewalls are generally restrictive (certain commonly used sites are blocked), you will need to allowlist the following site to ensure reports can be downloaded successfully.
- *amazon.com
Allowlisting labs and workspaces (Udemy Business Pro users)
Udemy Business Pro users who access Udemy Business from inside their company's network, will need their organization's IT to allowlist the following domains to ensure workspaces and labs work correctly.
- *.udemy.com
- *.udemycdn.com
- *.udemylabs.com
- *.vocareum.com
- *.amazon.com
Allowlist entries for Azure
Allowlist entries that Microsoft recommends for Azure can be reviewed in this Microsoft resource.